Ywigs Reviews 3,704

I contacted Vicky today via email and inquired about picking up bundles and Vicky responded very quick and was very helpful and kind. I will never forget such great customer service skills she p... See more

At first, I was going to leave a low rating because my shipment took over 20 days to arrive. However, when I reached out to customer service, they were extremely helpful. I initially wanted to cance... See more

What awesome, exemplary, quick customer service! I reached out to see if there was any way that my order could be expedited and I just knew it may take awhile before I heard back but I was wrong, the... See more

I love Ywigs! There customer is top notch,Linn was very helpful and answered in a timely manner, she went above and beyond with requests of changes of orders etc. I’ve never experienced such great cus... See more

I ordered the Double Drawn Burmese Water Wave Human Braiding Hair 16" 16" (2 Bundles/200g) / Natural and the Double Drawn Burmese Water Wave Human Braiding Hair 16" (1 Bundle/100g) / Natural Black o... See more

I sent a screenshot of what I wanted the hair exchanged to per the representative but it didn't get done. I opened the package and the hair believing it was the correct hair but it wasn't. I kept it b... See more

Ywigs offered Me Great Customer Service! Fast Shipping with Tracking and of course Quality Hair. I ordered 1 Pack of 28 inch Human Hair for Braiding. And 3 Pack Bundle of 26 inch. Beautiful Full Bundl... See more

I found Ywigs through Instagram and went to their site to purchase. I accidentally ordered the wrong type of hair. I emailed customer service and Lin was able to change it and still get my order in on... See more

I ordered the wrong length for my half braids half sew in hair. I reached out before the order was shipped and was able to adjust the length with no problem. The customer support team responded immedi... See more

I had an issue not knowing how long the delivery would take. I emailed Ywigs and the Wendy took steps to provide me with information for my delivery. She also made an order change for me. I have a... See more

Great and fast service! I noticed that I had the wrong delivery address and was scared that the hair was going to be delivered to the incorrect address I called and sent an email in hopes that I could... See more

I’ve been shopping with Ywigs for awhile. I needed to change my order and the representative helped me through my ordeal. Hair has always been amazing. Will continue to shop and encourage others to do... See more

I ran into a situation where I wasn’t going to be at the location I was initially having my hair shipped to. I needed to have it rerouted to another address. Customer service, specifically Vicki, was... See more

After my first purchase, I reached out to Ywigs customer service with questions about my order and they not only responded promptly and courteously, they modified it to ensure I received my items bef... See more

Wendy was very professional and took the time to make sure what I wanted was really what I wanted, she did not rush to cancel the order even though I sent the email and responded saying yes. I double... See more

I had previously ordered 3 bundles of Double Drawn Burmese Spanish Curl Human Braiding Hair in natural black and absolutely loved it for my boho braids. This time I wanted the same bundles but in jet... See more

This is my 3rd time ordering from this company and each experience has been great. My prior time ordering my order has been received quickly. This recent order there was a delay due to high order volu... See more

I rated 5 stars for the customer service I received from Vicky, who tried to help me with my order but aside from that I would rate 3 as I ended up canceling my order because it would not arrive in ti... See more

Shipping was quick. Order placed on January 31st. Delivered on February 5th. The hair is beautiful, silky and thick. I ordered 3 bundles. The fullness I wanted was achieved with 2 bundles. Only issue... See more

I spoke with Vicky with customer service and she was outstanding. She was very professional, patient answered my questions right away. Took care of my situation right away if I ever have an issue with... See more

This was first time using Ywigs and FedEx left my package at the wrong address. My communication with Ywigs was better than expected. They quickly responded and resolved the issue. I will be using... See more

I PLACED AN ORDER IN ERROR. CALLED THEM WITHIN 5 MINUTES OF PLACING THE ORDER, DURING BUSINESS HOURS SEVERAL TIMES. NO ONE ANSWERED NO ONE CALLED BACK AS STATED ON THE MESSAGE. I SENT SEVERAL EMAILS N... See more

The spring twist hair quality and length was exactly as promised. Very soft and silky hair, and my two strand twists came out perfect! The delivery was fast and even arrived one day earlier than the c... See more

I purchased crochet braiding hair 360 strands for $262 and then seen a better deal with a smaller amount for 179. I spoke with Lynn from customer service and explained my situation and she immediately... See more

I experienced a package theft with my most recent order, and customer service was incredibly understanding. I’m very pleased with how everything was handled. I love Ywigs and have never had any issues... See more

I ordered bundles for my birthday hair, but when I checked the shipping, it didn’t show anything. I got worried and messaged the company on Instagram. A girl named Linn helped me. She was nice and ans... See more

I reached out to customer service regarding the shipping time of the product. They were very accommodating and swapped out the loose deep texture hair to body wave so that I may receive it sooner. The... See more

I heard good reviews on Ywigs and decided to order human braiding hair. I didn’t got no confirmation number hair order 12/7/25 and today is the 12/9/25 I did called and sent an email, No one answer... See more

I regret my purchase. First time buying from this vendor after discovering them on TikTok. I bought 2 very expensive human hair bundles for boho braids, and the bundles were so small/thin that even th... See more

Wendy made my experience wonderful ! I was slightly frustrated once I realized I wouldn't receive my shipment on time . But she made adjustments and ensured that I would receive my package on time a... See more

I have gotten in contact with YWigs customer service twice so far for 2 different orders. Both times, they were quick to respond and very helpful. First time, I let them know I would need my order bef... See more

I bought two bundles of extensions and they arrived promptly. The hair was super soft and looked great, but unfortunately, the colour wasn’t exactly what I was looking for. Thankfully, the return proc... See more

I ordered human crochet hair for my wife and realized after a couple days that i submitted the wrong address. I immediately emailed ywig with my concern and my updated address. When I tell you it wasn... See more

While shipping was prompt I do not like the quality of the hair. It definitely is not double drawn and the ends are extremely dry even after washing and deep conditioning it. The hair has a strange s... See more

My experience with Ywigs was Amazzzing! My customer service team rep was Ms. Vicki. She was very polite, and had wonderful customer service. She replied to my emails in a timing manner. Any questions... See more

My package was delivered to the wrong address, but Linn has been extremely helpful in getting the issue resolved. Ywigs has amazing customer service and extremely quick shipping for the multiple order... See more

Communication and attentiveness to my issues were superior. Vicky was very understanding and patient throughout as it had been my first time making a purchase through YG Wigs. She helped me to underst... See more

Linn was prompt and helpful when purchasing read and understand their shipping and processing time, they were patient in explaining this process to me and my items are on the way. I will continue to... See more

Excellent hair quality. Timely delivery. Don’t think twice, place your order today. I’m extremely picky when it comes to hair and I immediately placed a second order over the weekend. Cust... See more

I reported this business to numerous agencies. They are scamming people out their money. I placed a order July 1st. No hair no response to my email *the only way to contact them*. Thank god I used Af... See more

Linn from the customer service team responded by email after I left a voice message. I wanted to know when my order will be delivered. She answered my question and I understand the detail of the shi... See more