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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers highlight various aspects of the products. Some appreciate the texture, manageability, and natural look of the hair, especially the human hair crochet extensions. People mention the hair blends seamlessly and is easy to style. However, there are mixed opinions about the product quality, with some customers reporting issues such as unusual smells, tangling, matting, and a synthetic feel even when advertised as 100% human hair. Experiences with orders and delivery vary considerably. Some reviewers received their orders promptly and as pictured, while others experienced significant shipping delays, sometimes exceeding the stated delivery window. A few customers also reported missing items or incorrect orders. Customer service experiences are also inconsistent; some people praise the prompt and helpful communication, while others describe it as unresponsive, dismissive, and unhelpful, particularly regarding returns, refunds, and order cancellations.

Based on these reviews

Rated 4 out of 5 stars

TBH, I love the no short hair kinky bulk human hair I got from qvr hair. It's quite soft very lovely texture and easy to manage. However, 4stars because I think the hair is extremely pricy, the price... See more

Rated 4 out of 5 stars

Im looking at the 1 star reviews and its very unfortunate they experienced this because I kept in close communication via WhatsApp with the seller about my package it was received one week after purch... See more

Rated 2 out of 5 stars

I have received $20 fromQVR literally offering to silence me. i’m not pleased with the several emails harassment request to delete my review. i deleted but everyone please Read reviews this hair... See more

Rated 5 out of 5 stars

The hair arrived beautiful true to length just like any hair you should was your hair purchase any. After washing the curl look even more beautiful 😍! You have to be able to main and human hair or s... See more

Rated 1 out of 5 stars

I’ve ordered from QVR before without issues, but my most recent order experienced a significant shipping delay beyond the stated 3–5 business days. The delay caused me to lose a client appointment. Wh... See more

Company replied

Rated 5 out of 5 stars

My most recent order from QVR was for Human Afro Kinky Bulk after two previous orders for different types of Human Crochet hair in the past two years. At first it took getting used to pulling out the... See more

Rated 5 out of 5 stars

I finally made my purchase after weeks watching clips, reading the awesome reviews. My purchased arrived fast, communication with the company was always prompt kind customer service. So now lets get i... See more

Rated 5 out of 5 stars

I absolutely love the QVR human hair crochet extensions! From the moment I started wearing them, I noticed how lightweight they are, making them comfortable for all-day wear. The quality is exceptio... See more

Rated 1 out of 5 stars

Order from anywhere else, just not here!!! I advise against purchasing from this vendor. My order, placed over two weeks ago, has not been shipped. Despite multiple email inquiries and attempts to c... See more

Company replied

Rated 1 out of 5 stars

Unfortunately, I had a very poor experience with this hair. After only two washes, it started tangling and matting badly, making it completely unusable. I had to remove it after just two weeks. I’m... See more

Rated 5 out of 5 stars

I purchased the QVR Burmese Curly Crochet Hair Natural Black Machine Made Feather Crochet Human Hair Extension Deep Wave human hair twice now because it’s the best human hair on the market, it’s super... See more

Rated 1 out of 5 stars

Unfortunately buying hair here is not recommended. The customer service is a pain. The goal is to force you to keep the hair and they do everything to make it difficult to return. We just need to supp... See more

Company replied

Rated 5 out of 5 stars

I was wonderfully assisted by one of the representatives of QVR all the way even after package has been delivered . Payment was smooth and EDD was earlier than expected. The courier made sure the pack... See more

Rated 1 out of 5 stars

QVR Water Wave Crochet Hair!!🚩🚩🚩 Do not do it! Horrible product! The company doesn't stand behind their product.They use false advertisement,to lie to the consumers.They have absolutely no inten... See more

Company replied

Rated 5 out of 5 stars

This Afro Kinky Bulk Hair is good quality. It is soft, natural, and easy to style with minimal shedding. I cannot tell the difference between the hair and mine with a blow out. Plus, the customer serv... See more

Rated 1 out of 5 stars

Disgusting company paid £248 for 2 packs of 3 colour mixed hair so should have received 6 packs in total only got sent 4 packs of hair 2 packs of lighter colour not sent Emailed and messaged compa... See more

Rated 1 out of 5 stars

I placed an order around 3pm today, when I realized I could buy one get one free, I reached out within 1hr of placing my order, and I have gotten no response, instead I am getting emails saying my ord... See more

Rated 5 out of 5 stars

I have ordered from QVR Multiple times . I have tried twisting kinky Afro hair, crotchet kinky curly and most recently the burmees crotchet curls. I love the hair . I have washed and reused all the d... See more

Rated 1 out of 5 stars

OMG!!! This was not a good purchase at all. Taking it down was extremely difficult. The hair matted badly with my natural hair. I styled using water, and even though I used both detangler and conditio... See more

Company replied

Rated 1 out of 5 stars

I ordered my salt/pepper crochet hair on September 10th. I have yet to receive it. The hair was never in stock. I reached out to QVR weekly seeking an expected date of arrival. They kept asking for mo... See more

Company replied

Rated 1 out of 5 stars

The Invisible Water wave Brown Highlight Feather Crochet Human hair extension is very overprocessed and is not 100% human hair. The hair matted very easily and shed excessively. Hair color 4+ 27+ 30.... See more

Company replied

Rated 1 out of 5 stars

Please be aware of this company. I tried making a return following there instructions within the a lot of time and it has been a month and a half and I still haven’t received my return after communica... See more

Company replied

Rated 1 out of 5 stars

I been trying return an unused hair bundle because the hair color were not the color appeared on website. I tried several times to get in touch with your service department, I continued to receive... See more

Company replied

Rated 1 out of 5 stars

The quality does not match what was promised. After only 2 weeks, the hair became very stiff, the curls lost their definition even after washing, and I can no longer reuse it. Considering the high... See more

Company replied

Rated 1 out of 5 stars

I ordered a hair and it took 2 1/2 months ready to come and then the Bath they sent me the hair were locked and tight when I emailed the customer to emailed me and said maybe I should get a profession... See more

Rated 1 out of 5 stars

I placed an order with QVR on August 29th, and as of today—over 25 days later—I still have not received my package or any meaningful updates. The website claims that hair ships within 3–5 business da... See more

Company replied

Rated 1 out of 5 stars

I ordered this product on March 28, 2025 and it still hasn’t arrived. It looks like it may arrive outside the promised delivery 3-5 working day window, but there’s no way to get real help. Customer se... See more

Rated 1 out of 5 stars

Very hard to contact customer service, need to hound them down to get a response. The delivery protection doesn't do anything, they will still find reason to not refund you if your package i... See more

Rated 1 out of 5 stars

The website promises “express” delivery between 3-5 business days. Well, I placed my order on Oct 17 but my estimated delivery is Nov 4. If they had notified me of a delayed delivery date, I could h... See more

Company replied

Rated 1 out of 5 stars

I've been waiting for my delivery and keep getting the runaround after stating the delivery time will be 48 hrs. It is now 2 weeks almost since I placed my ordered. My appointment was missed because... See more

Rated 1 out of 5 stars

This company uses deceptive advertising to get you to purchase this hair. It is synthetic. It behaves like synthetic hair. It matted after 2 days. I tried to detangle it and followed care instructions... See more

Rated 1 out of 5 stars

Hair tangled and matted in 2weeks after install. Ive emailed their customer service for past 2 weeks for a resolve. They refute all reasonable ways to make good.Horrible business acumen. Lack accoun... See more

Rated 2 out of 5 stars

I ordered this hair on December 17th, and received this hair a little over 2 weeks ago. The first couple of days the hair was good, but after it starts to get tangled, matted and it feels dry, even th... See more

Company replied

Rated 3 out of 5 stars

I am rating my experience based on the return policy, which was unclear. Anyone returning a product must take photos of the product, including the bar code. This was not made clear from the beginning... See more

Rated 1 out of 5 stars

Horrible customer service. I ordered on February 22, 2025. The item was to ship within 3-5 business days. I never received the item 10 days later. Horrible communication. Said they were still awaitin... See more

Rated 4 out of 5 stars

Gave a 4star because did not get the original item I ordered because it was out of stock and wasn’t informed until I contacted them. However it was quickly resolved and an alternative was given. Recei... See more

Rated 1 out of 5 stars

Purchased very poor quality hair, it looks very unappealing to the eye and nothing like the website. They also have a fraudulent 'worry-free' purchase on their website which I paid for since it was m... See more

Company replied

Rated 1 out of 5 stars

I been trying to cancel this order since 5 minutes after I ordered it and they just keep saying if it hasn't been shipped then they can cancel it.it wasn't shipped when I tired to cancel it, very unpr... See more

Rated 5 out of 5 stars

This could have been a 4-star rating, but the customer service worked very well with me. Yes, the color of the hair initially received was incorrect; however, they responded promptly to my emails, se... See more

Rated 3 out of 5 stars

QVR Burmese Curly Crochet Hair Natural Black Machine Made Feather Crochet Human Hair Extension - Burmese Curly / 3 Packs 16” and 1 pack 14” I placed a 2nd order (#00000213551) of the human Burmes... See more

Rated 1 out of 5 stars

If I could give a negative 0, I would. My experience with this company has been atrocious.I thought I was purchasing 5 pack Gray, but it came in a cotton candy color. The hair even looked like it had... See more


Company details

  1. Hair Extensions Supplier

Written by the company

QVR focuses on selling hair products, such as wigs, kinky bulk, hair extension items, etc. We seills affordable human hair wigs, highlight wigs, piano color wigs. All our wigs are made of remy human hair and virgin human hair.


Contact info

3.3

Average

TrustScore 3.5 out of 5

832 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 35% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shipping Delay Caused Lost Client

I’ve ordered from QVR before without issues, but my most recent order experienced a significant shipping delay beyond the stated 3–5 business days. The delay caused me to lose a client appointment. When I contacted QVR, the only response I received was a tracking number — no apology, explanation, or resolution was offered. Due to this experience, I will not be ordering from QVR again.....I ordered hair 13 days before my clients scheduled appt

10 February 2026
Unprompted review
QVR logo

Reply from QVR

We're very sorry to hear about your experience and completely understand how frustrating this must have been. That is never the experience we want for our customers, and we sincerely apologize for the delay in our communication and the shipping.

We are sorry that we can not locate your order according to the current information.
To assist you further, could you kindly confirm your order number? Or contact us directly at [email protected]. Then we will try our best to help you with the problem of the order asap.

Thank you for your patience, and again, we're very sorry for the inconvenience caused.

Best wishes
QVR hair service

Rated 5 out of 5 stars

GOOD QUALITY HAIR

THIS HAIR IS VERY GOOD QUALITY I'VE USED THE KINKY TWIST AND THE DEEP WAVE. I LIKE HOW LIGHT IT IS. IT DOES NOT PULL YOUR HAIR. I LOVE LOVE, LOVE THIS HAIR

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Great hair

Qvr is a great hair company .. they have great customer service and I love their hair . It’s really soft and a great quality this is my second time purchasing hair from this company

5 February 2026
Unprompted review
Rated 5 out of 5 stars

NECIY WIG NATION REVIEW …

The hair arrived beautiful true to length just like any hair you should was your hair purchase any. After washing the curl look even more beautiful 😍! You have to be able to main and human hair or synthetic hair. Less Chemicals the hair is very easy to manage and fingers comb the hair your hair will stay Vibrant life

27 January 2026
Unprompted review
Rated 1 out of 5 stars

Crochet miracle knots

Crochet miracle knots, hair is bad it’s tangles and sheds so bad. I’m a licensed hair dresser and I do not recommend

19 January 2026
Unprompted review
QVR logo

Reply from QVR

We're very sorry to hear about your experience and completely understand how frustrating this must have been. That is never the experience we want for our customers, we would do our best to resolve any issues our clients may have.

Based on the current information, we are sorry that we can not locate your order accurately. To assist you further, could you kindly confirm your order number? Or contact us directly at [email protected]. Then we will try our best to help you with the problem of the order asap.

Thank you for your patience, and again, we're very sorry for the inconvenience caused.

Best wishes
QVR hair service

Rated 5 out of 5 stars

I’ve purchased from QVR on several…

I’ve purchased from QVR on several occasions, and I’ve always been impressed! The hair is beautiful, high-quality, and consistent every time. I’ve never had any issues, and I’m always completely satisfied with my orders. I would definitely recommend QVR to anyone looking for gorgeous, reliable hair!”

1 February 2026
Unprompted review
Rated 1 out of 5 stars

I have no clue where my hair is

I ordered on the 21st of January. In the description is say 3-5 business days. I stop receiving transit information on the 24th of January. It has 3 different shipping company’s to deliver your hair which I don’t really understand. I was excited for my hair but being today is the 29th of January and I haven’t had an update I’m super disappointed. If you need hair in a particular time frame I would avoid shopping here. They gave me a FedEx order number and when I went to go look the number doesn’t exist. I wanted to leave a good review but I don’t even have the hair to do so. I won’t be ordering again for sure 😭. Order # 00000248263

UPDATE : today is the 1st of February it says that my hair delivered but it was not at my parcel , mailbox or front door. This is a disaster. I’ve emailed again I’ll update if they reply 😢

20 January 2026
Unprompted review
Rated 1 out of 5 stars

UPDATE-Still Not Received!

I have purchased before (once) and all was fine. That purchase was smooth and received in a timely manner.

CON: Currently do not have my order. Reached out to customer service it is automated and have yet received a response (3 business days). Tracking info provided is conflicting. (1) received email has been shipped(2) tracking number shows still in CN(3) tracking number shows in CA(4) customer services states has not been received that it has not been shipped.

With this being said I have ordered from another company and received that package. So if and when I do receive the package from QVR I will be returning immediately.

******UPDATE**********
I have to update my review. I received any email with "tracking information" and it is the same information I have been working with. I have no idea when the hair will arrive. Do not purchase from this company if you want your package in a time manner. Can't comment on the product because I have received it.

28 January 2026
Unprompted review
QVR logo

Reply from QVR

We're very sorry to hear about your experience and completely understand how frustrating this must have been. That is never the experience we want for our customers, and we sincerely apologize for the delay and confusion in our communication.
For your order #00000248003, it has been transferred to GOFO to deliver, the GOFO tracking info is GFUS01031557610752. The logistic shows the package was delivered on February 1st. Hope you will enjoy the hair.
For the misunderstanding in the logistics, we are sorry for that and let us explain it for you, the order was shipped out from China, so the logistic has been shown the package was in China, and the package arrived in the United States on the third day after it was shipped, the package would transit through CA, and this process will need time, so the logistic would show this location. We will also urge the courier company to improve its services as soon as possible. If you have any questions, pls contact us at [email protected], our service will reply to you and help you with the problem in a timely manner.
Regarding the misunderstanding caused by our communication, we have urged the customer service to improve their service as soon as possible.

Thank you for your patience, and again, we're very sorry for the inconvenience caused.

Best wishes
QVR hair service

Rated 5 out of 5 stars

Locs

As described via the site, the texture of the hair in unmatched by other vendors. After attached you will be pleased with the outcome of your hairstyle.
The quantity is also a plus. I second guessed the amount to purchase and had to do a return as it was way to much.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

Qvr contact me through email

Qvr contact me through email! Why they’re questioning me is if I did something wrong. The hair I brought was supposed to be French curl, but it was not, and it was strangely but yet I had to do my daughter hair with it. They contact me through email. What do you want from me because you’re questioning me is if I’m lying I sent you pictures like you requested and now what how are you going to make this right? I am a woman who spit a good pity for her daughter to look good for school. Are you willing to send the real good hair and not the cheap hair? I will update this review. I am not trying to make your company look bad, but come on now. if there was a way, I could take a picture and show the people what my daughter hair look like is not French curl is strangely.

27 January 2026
Unprompted review
Rated 2 out of 5 stars

Can’t re-install = Too expensive for one-time

The price was way too high (CAD $300) but the reviews on their site convinced me that it’s worth it. It looked great after installation and the 3-packs were enough for my whole head. But for the price, I was hoping it would be easier to manage. But overall very good hair for those who love high maintenance hair.
What I actually ended up really disliking is the thread-like hook. It was so hard to take out, it gets attached so tight that I just ended up cutting them out BUT I thought for the price I would be re-using them. Never buying hair off social media again, this was my last lesson. For $300 I could have braided my hair at least twice, that would have lasted me 6 months. Instead of this that lasted almost 1 month.

1 December 2025
Unprompted review
QVR logo

Reply from QVR

Thank you for taking the time to share your feedback.

At QVR, we strive to provide high-quality products and good service, so it's worrying to hear about the issues you have. This hair requires high maintenance due to its texture, sorry for not bring a smooth shopping experience to you.

To assist you further, could you kindly confirm your order number? Or contact us directly at [email protected]. Then we will try our best to help you with the problem of the order asap.

Thank you for your patience, and again, we're very sorry for the inconvenience caused. We'll keep working hard to provide better products.

Best wishes
QVR hair service

Rated 5 out of 5 stars

I have ordered from QVR Multiple times…

I have ordered from QVR Multiple times . I have tried twisting kinky Afro hair, crotchet kinky curly and most recently the burmees crotchet curls. I love the hair . I have washed and reused all the different hairs. ppl complaining about curly hair tangling must not know how to care for it. Curly hair will naturally tangle (duh) . But hair is easy to detangle with some leave in Conditioner &water .
I will say that this last order took longer to come than usual . But overall they are my #supplier !

27 January 2026
Unprompted review
Rated 5 out of 5 stars

QVR hair is light weighted

QVR hair is light weighted. Looks natural and authentic. I would recommend this hair to anyone wanting to do micro twists or locks. Totally love it.

27 January 2026
Unprompted review
Rated 1 out of 5 stars

QVR Crochet hair did not appear to be…

QVR Crochet hair did not appear to be human hair though we paid human hair prices. It acted the same as synthetic. It tangled and matted and was very difficult to take down due to the knots. I would not recommend this version of the hair.

25 January 2026
Unprompted review
QVR logo

Reply from QVR

Thank you for taking the time to share your feedback.

At QVR, we only sell 100% human hair, we strive to provide high-quality products and good service, so it's worrying to hear about the issues you have.

We want to ensure that all our hair is made with 100% human hair. This is a standard we strictly adhere to, and we would never give up it. We understand that quality is what will help us go further.

To better help you with the problem of the order, could you confirm your order number, pls? Would you please send us pictures or videos, or any details of the current status of the hair to our email [email protected]? This would be helpful for us to get more details of hair include the tangle problem mentioned.

Your opinions matter. We'll keep working hard to provide better products. Hope to hear back from you.

Best wishes
QVR hair service

Rated 2 out of 5 stars

This is definitely NOT 100% Human Hair

This is definitely NOT 100% Human Hair. Although the hair did not itch me or bother my scalp, the hair itself is not 100% Human Hair and should not be sold as that at the price. It is not reusable and it mattes really bad. Definitely not like any Human Hair I have ever had. Athough I do love the concept of the crochet hair, I will not purchase the hair as it is being falsely advertised and should not be advertised as 100% Human Hair because it is NOT. I will find another vendor that selld 100% Human Hair for Crochet that I can go to and feel the hair before purchase. QVR you did great with your advertisements to get us to buy it but I know that you are aware that once folks by the hair and it does not remotely do or look as you are falsely advertising your revenue will eventually diminish. My suggestion is for you to lower your price and sell your product as Hunan Hair with Synthetc Fibers. That would then be HONEST advertising.

29 December 2025
Unprompted review
QVR logo

Reply from QVR

Thank you for taking the time to share your feedback and your attention for our crochet hair.

At QVR, we only sell 100% human hair, we strive to provide high-quality products and good service, so it's worrying to hear about the issues you have and sorry for not bring a smooth experience to you.

We want to ensure that all our hair is made with 100% human hair. This is a standard we strictly adhere to, and we would never give up it.

Based on the current information, we can not locate your order. To better help you with the problem of the order, could you confirm your order number, pls? Would you please send us pictures or videos, or any details of the current status of the hair to our email [email protected]? Our service team will help you with the problem of the order asap.

Your opinions matter. We'll keep working hard to provide better products.

Best wishes
QVR hair service

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