Zeffy Reviews 344

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the user-friendly design of both the website and the overall user experience. They highlight that the platform is easy to use, and many find it simple to set up forms and events. The helpful features, timely payouts, and comprehensive fundraising capabilities are also frequently mentioned as positive aspects. Consumers also appreciate the ability to manage donations, event ticket sales, and membership fees effortlessly. However, some consumers express concerns regarding the payment process, specifically the optional automatic add-on, with some considering the percentage high. A few users reported issues with held funds and unexpected charges. Despite these concerns, many customers value the platform's zero-cost transactions, which allow more funds to go directly to support efforts, saving money on fees compared to other platforms.

Based on these reviews

Rated 5 out of 5 stars

I actually have not tried Zeffy yet, however after reading the reviews and seeing how Zeffy responds to possible scammers etc. i am definitely signing up. Finally a conmpany with integrity to do... See more

Rated 5 out of 5 stars

Zeffy is easy to use, always works and they’re so helpful! We switched from another payment platform and never looked back. Lots of great extras like email blasts so we can keep in touch with our comm... See more

Rated 5 out of 5 stars

Using Zeffy was fantastic for our nonprofit. I found them while searching for a template for silent auction sheets and decided to give them a try. Everything was easy from the process of signing up to... See more

Rated 5 out of 5 stars

This is the type of app we've been looking for. It's easy to use and it allows us to capture more fundraising money that we would otherwise miss out on ("Sorry I don't have any cash." "No problem, w... See more

Rated 4 out of 5 stars

Overall, I think well of Zeffy as far as the services provided. I am disappointed with the automatic 17% option transaction add-on. I understand that this amount can be changed to any amount (includ... See more

Rated 5 out of 5 stars

We began using Zeffy nearly a year ago to manage our donation payments, and has since then moved event ticket sales to the platform as well. It was almost an effortless transition, and as a registered... See more

Rated 5 out of 5 stars

Zeffy makes collecting membership fees easy and even automatic! I love the features! You can sell multiple types of tickets to events, as custom images and logos, translate anything in a click, and g... See more

Rated 5 out of 5 stars

Zeffy is far and away the BEST comprehensive online fundraising platform our organization has worked with yet! They make it so simple to set up all sorts of intriguing donation forms interwoven with f... See more

Rated 5 out of 5 stars

We had a charity auction and needed way to accept payments for donations and take ticket payments on-line. Zeffy worked great for us including providing a QR code and a beautiful receipt for donors.... See more

Rated 5 out of 5 stars

We are able to effortlessly raise money in multiple campaigns and track those donations. So many possibilities with the app that we haven't even tapped into yet. Plus all the money we raise goes... See more

Rated 5 out of 5 stars

Very easy to set up a form; I set up three forms, got QR codes AND got them printed for use at our performances, all in less than 10 minutes! The automatic payouts are great also, no having to rem... See more

Rated 5 out of 5 stars

So far so awesome !! We just started using Zeffy and it has helped out tremendously. This is our first event using your system and so far we have had a good experience. We will continue to share... See more

Rated 5 out of 5 stars

Zeffy has been a real game changer for our high school band booster finances! The site is very user friendly with many helpful features. We are saving thousands of dollars on credit card fees so we ca... See more

Rated 5 out of 5 stars

Zeffy has taken a process that used to take days and weeks to complete and made it a simple process completed with the click of a button. It has saved me so much time, organization, and bank visits. T... See more

Rated 4 out of 5 stars

So far Zeffy has been a tremendous asset! I am new to the world event coordination but this has made things so incredibly simple! There are probably a million things I could be doing, but just the fe... See more

Rated 4 out of 5 stars

Love this platform - before, during & after the event. Great customer experience for donors. It's light on IT, easy & intuitive to configure. The only drawback is the somewhat clunky email tool, but I... See more

Rated 5 out of 5 stars

We appreciate the supportive design and service Zeffy provides. Doing the community work is hard enough without having to struggle with complicated systems. It's nice to get the updates and not have t... See more

Rated 1 out of 5 stars

Donations were made to Black Line Guardian Fund for the security of Nick Shirley, and others. The funds are being held. Over 100k. All documentation has been provided that was requested yet still they... See more

Company replied

Rated 2 out of 5 stars

I work with a small nonprofit and everyone who works here is a volunteer. For our organization, we would wind up paying them much more in monthly fees than PayPal takes out for donations. Hard pa... See more

Company replied

Rated 5 out of 5 stars

Zeffy is fantastic for nonprofits. It is free of transaction fees and has many options for creating sales. The ticketing and evert forms are amazing. They even have options to add questions to you... See more

Rated 1 out of 5 stars

Donations were made to Black Line Guardian Fund for the security of Nick Shirley, Nick Sortor, and others. The funds are being held. All documentation has been provided that was requested. I am a dono... See more

Company replied

Rated 4 out of 5 stars

Overall, really appreciate Zeffy - both the ease of use as a ticketing platform and for it being fee free for non-profits. One small suggestion is for the ticketing platform - if there's a way to ind... See more

Rated 1 out of 5 stars

Dear Zeffy Support Team, I am writing regarding a very serious issue with my account. Without any notice, my payouts were held, my account was unlinked, and later, after I posted a... See more

Company replied

Rated 1 out of 5 stars

Zeffy charges an extra 17% "donation" to support its platform. Supposedly it's optional, but I didn't see any way to opt out when I checked out. Your only option is whether you want to "donate" 17%... See more

Rated 1 out of 5 stars

They came as highly recommended. I had a company who believed in my mission donate to my organization. Zeffy never deposited the money in my account. Never contacted me. Ignored my numerous emails... See more

Company replied

Rated 2 out of 5 stars

The Zeffy 'optional contribution' isn't really optional, because if you miss the drop-down menu when you make a donation and don't opt out, they automatically add 15% to your donation (for amounts ove... See more

Rated 5 out of 5 stars

Rho Phi Chapter has been using Zeffy to fundraise for our annual scholarship banquet. It has been working beautifully.It is very people friendly. I would strongly recommend for others to use.

Rated 5 out of 5 stars

Discovered Zeffy after doing an Internet search. I chose them for my charity quiz night as they were the only platform I could find that did not charge fees to charities. As a very small charity ev... See more

Rated 5 out of 5 stars

Puryear Lions Club, We enjoyed using Zeffy App for our BBQ Fundraising event. The easy form creation tools, the easy reports given in monetary and product sales and how many of each item. The contact... See more

Rated 5 out of 5 stars

Its very intuitive and straight forward. Creating my events was super easy. Love the notices and updates when someone pays through it, the weekly updates, monthly updates and when the money will be d... See more

Rated 1 out of 5 stars

Zeffy charges 17% on top of your ticket charges without your consent or knowledge. If you try to call customer service about it you get the robot run around and are directed to a website to fill out a... See more

Rated 5 out of 5 stars

When setting up the application, the customer service was very responsive to all my questions. Also, it wasn’t difficult to set up once I had all my questions answered. We have been using Zeffy for... See more

Rated 1 out of 5 stars

I purchased tickets through Zeffy for a play on March 28th, 2025 and today (May 3rd)and they used my card to randomly buy a ticket on April 23rd. I did not buy a ticket that day. My bank account shows... See more

Company replied

Rated 4 out of 5 stars

I enjoy Zeffy, by and large. Most of the systems are easily navigated and manipulated for my ends. There are some challenges, especially when establishing a program. For whatever reason, when I... See more

Rated 5 out of 5 stars

It was easy to set up our account. First program that we have found that is designed to help non-profit organizations by not charging processing fees. The support team is excellent.

Rated 5 out of 5 stars

Zeffy was a fantastic resource for our fundraiser! It was simple to use and kept our guest list organized. The platform is very user-friendly, and there were no hidden fees. 10/10 — would definitely r... See more

Rated 1 out of 5 stars

Zero stars! Avoid Zeffy! We used them for our schools Silent Auction. The site started glitching. People were bidding on an item and Zeffy would change the amount and bid on a different item. It was a... See more

Company replied

Rated 5 out of 5 stars

Zeffy is an outstanding fundraising platform. The best part is that it's completely free, allowing us to maximize the funds raised. Beyond that, the interface is clean and easy to use, and setting up... See more

Rated 5 out of 5 stars

Until we found you, we could not find anyone who would help the nonprofit organization that is on limited budget. You have made it possible for us to have members pay online with safety. Thank you fo... See more

Rated 5 out of 5 stars

Zeffy is totally free and they are so on it! I get communication from them when donors donate and when you can expect payouts. So easy and convenient.

Rated 5 out of 5 stars

We love Zeffy!! We are saving lots of money on event publicity and sales and still enjoy all the bells and whistles far more expensive fundraising sites offer. Thank you so much.

Rated 5 out of 5 stars

The raffle feature was so helpful. Next year, we plan to use this feature for one of our events. The email confirmations and spreadsheets helped us to be organized. By using Zeffy, we were able to low... See more

Rated 5 out of 5 stars

Zeffy has been a great way for our NonProfit to collect money -- for events, fundraising campaigns, and other collections -- much better than trying to make do with Venmo or with other platforms that... See more

Rated 5 out of 5 stars

Take time to learn how to use the platform it will be well worth it. It's definitely different than other event or crm platforms but once you learn it you'll love Zeffy


Company details

  1. Non-Profit Organization

Written by the company

Zeffy is the only 100% free fundraising software for nonprofits in North America. Nonprofits can use Zeffy for all their online fundraising needs, such as donations, ticket sales, raffles, auctions, campaigns, memberships, e-commerce, emailing, donor management and more! Zeffy never charged a cent to nonprofits and never will. The platform is solely funded by optional tips from donors.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

344 reviews

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Replied to 78% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Zeffy is totally free

Zeffy is totally free and they are so on it! I get communication from them when donors donate and when you can expect payouts. So easy and convenient.

9 February 2026
Rated 2 out of 5 stars

My work for a tiny nonprofit….

I work with a small nonprofit and everyone who works here is a volunteer. For our organization, we would wind up paying them much more in monthly fees than PayPal takes out for donations.

Hard pass, but the girl I spoke to on the phone was delightful nonetheless. That’s why they got a two instead of a one.

1 February 2026
Unprompted review
Zeffy logo

Reply from Zeffy

Hi Karen,

Thank you for taking the time to share your feedback, and for the kind words about your phone conversation!

I did want to clarify one important point, as Zeffy is completely free for nonprofits. We do not charge monthly fees, platform fees, or take a percentage of donations. If someone donates $100 to your nonprofit, you'll actually receive the full $100. Donors are invited to leave an optional contribution to help keep Zeffy free, but it isn't mandatory, and nonprofits always receive 100% of what they raise.

It’s possible there may have been a misunderstanding or confusion with another platform? I’d be more than happy to clarify how Zeffy works if that would be helpful! :)

Thanks again for your feedback, and I wish you all the best with your fundraising efforts!

Maryse
Zeffy Support Team

Rated 5 out of 5 stars

Zeffy makes everything easy

Zeffy makes everything easy. We have had much success with Zeffy, and it's thorough and easy to use platform. Reporting is a breeze, and everything is so detailed.

28 January 2026
Rated 1 out of 5 stars

Holding Donations were made to Black Line…

Donations were made to Black Line Guardian Fund for the security of Nick Shirley, and others. The funds are being held. Over 100k. All documentation has been provided that was requested yet still they hold funds. Account clearly shows the donation money there but they find excuse after excuse not to release. Why would they do if not for their own gain and agenda? I would NEVER do business with this company!

19 January 2026
Unprompted review
Zeffy logo

Reply from Zeffy

Hi Deanna, thanks for taking the time to leave a review. I want to reassure you and anyone reading that all donations to the Blackline Guardian Fund have been released and are being transferred to the nonprofit as intended.

In this case, the nonprofit’s account was newly created and was receiving an unusually high volume of donations right away. That combination triggers a standard verification process to confirm the destination of funds and ensure everything aligns with what donors expect. The nonprofit was informed of the reason for the verification and provided the information needed. The process was completed very quickly and within our normal timelines.

The goal of verification is not to hold funds, but to keep them safe and ensure they go to the correct organization for the purpose donors - you - intended. Zeffy does not take fees on donations and does not benefit from holding funds.

If you ever want to follow up on a donation you made, our team is happy to help at [email protected]. Thank you for supporting a cause you care about!

Rated 1 out of 5 stars

Donations were made to Black Line…

Donations were made to Black Line Guardian Fund for the security of Nick Shirley, Nick Sortor, and others. The funds are being held. All documentation has been provided that was requested. I am a donor to the fund and I will never donate to another fund through this platform.

1 January 2026
Unprompted review
Zeffy logo

Reply from Zeffy

Hi Lisa, thanks for taking the time to leave a review. I want to reassure you and anyone reading that all donations to the Blackline Guardian Fund have been released and are being transferred to the nonprofit as intended.

In this case, the nonprofit’s account was newly created and was receiving an unusually high volume of donations right away. That combination triggers a standard verification process to confirm the destination of funds and ensure everything aligns with what donors expect. The nonprofit was informed of the reason for the verification and provided the information needed. The process was completed very quickly and within our normal timelines.

The goal of verification is not to hold funds, but to keep them safe and ensure they go to the correct organization for the purpose donors - you - intended. Zeffy does not take fees on donations and does not benefit from holding funds.

If you ever want to follow up on a donation you made, our team is happy to help at [email protected]. Thank you for supporting a cause you care about!

Rated 5 out of 5 stars

Success for Charity Auction Ticketing

We had a charity auction and needed way to accept payments for donations and take ticket payments on-line. Zeffy worked great for us including providing a QR code and a beautiful receipt for donors. We recommend Zeffy.

13 December 2025
Rated 4 out of 5 stars

Overall

Overall, I think well of Zeffy as far as the services provided. I am disappointed with the automatic 17% option transaction add-on. I understand that this amount can be changed to any amount (including 0), but users don't know from any information that Zeffy provides. The user knows they can make changes only if told by an external party. 17% is a very high percentage. Actual transaction fees are generally 4% to 5%. Zeffy's optional automatic add-on should be 6% at the most.

Also, for the membership option, there needs to be a way to for multiple months, not only 1 month.

3 January 2026
Rated 5 out of 5 stars

It was just great that Zeffy did most…

It was just great that Zeffy did most of the work for us and we didn’t have to do much. It’s sent out thank you notes and also receipts to our donors. This platform was almost effortless. Save me a lot of time and energy.

1 January 2026
Rated 5 out of 5 stars

Very easy to us

Very easy to us
When I had questions, you answered them quickly.
When I went to another site, I wasted up to a month of a half, trying to learn and get answers

31 December 2025
Rated 5 out of 5 stars

Zeffy has been easy to use

Zeffy has been easy to use, easy to set up. I love that it sends thank you emails out and tax info. zeffy has taken a lot of stress off of me and my non profit work.

23 September 2025

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