Unfair Suspension, Complete Data Loss — A Warning to Future Users
We were paying customers of JOIN.com, and the experience has been deeply frustrating. We invested hours configuring their system to match our needs, built up a candidate pipeline and talent pool — all of it was lost when they suspended our account without warning.
What went wrong:
* Our account was suspended without any prior notification of a breach.
* JOIN.com refused to specify what term we had allegedly violated, even though their own contract states that paying customers should receive notice and the chance to resolve issues.
* We lost all our data — candidate applications, talent pool, and system setup. That work was irreplaceable.
* JOIN.com kept our money even though we were locked out for the remainder of the paid period.
* Customer support was vague, dismissive, and repeatedly pointed only to the Terms & Conditions instead of providing real answers.
Advice to others:
If you are considering JOIN.com, make sure you have independent backups of everything. Do not rely on them to treat you fairly. Their communication is minimal, their support unhelpful, and you risk losing your data, your candidates, and your money.
Reply from JOIN Solutions GmbH (join.com)
Hi Edgar,
I’m really sorry for the frustration you’ve experienced. Losing access to your setup and candidate pipeline is upsetting, and we understand how much work goes into building that.
For transparency: in limited cases (e.g., suspected abuse or policy breaches), our policies allow account suspension without prior notice, and refund eligibility depends on the circumstances and our Terms. That’s not a judgement on your specific situation, it’s simply how our platform handles risk and compliance, and we’ll investigate your case on its own facts.
We also review accounts that may redirect candidates off-platform or build external talent pools, which can trigger compliance actions. Again, that’s general context. We’ll verify whether any such flags applied here.
We do want this resolved fairly. Please contact our Support team via your usual channel with the subject “Trustpilot – Suspension Review”, or reply here and we’ll reach out directly.
— Your JOIN Team