I purchased software that I could download and use immediately. However, when I received the link, it would not upload. I was swamped in a significant time crunch. I sent a message and got a quick response. Even tho it was a Sunday, a technician called and remotely installed it for me in less than 16 minutes. I really appreciated the pricing, but the customer service was the absolute best. I have already sent an email to a colleague and shared my experience and their company link.