United Kingdom
Review of BIOVEA
Good place to buy supplements that are hard to buy elsewhere / great range
Reply from BIOVEA
Hi,
We are so glad that you are satisfied with your purchase! Thank you for your positive feedback and for your loyalty to BIOVEA. We look forward to hearing from you again!
Thanks,
BIOVEA
Review of Shark Clean UK
Good service but quality of hover lets it down. Not sure how long it will last
Reply from Shark Clean UK
Hello Michael,
Thank you so much for your feedback.
We're really glad the service met your expectations, but we're sorry to hear the hover’s quality hasn’t been as good as you'd hoped. We genuinely appreciate you letting us know.
We’re always working on updating and improving our products.
Kind regards,
Shark Clean UK
Review of Nutrition Geeks
Reply from Nutrition Geeks
Hi Dr. Baker,
We appreciate your positive feedback! We are so pleased that you are happy with the quality product and amazing value. Thank you for your purchase!
Regards,
Nutrition Geeks
Review of Le Creuset UK
Tried to claim for a non stick pan which its surface developed holes, clearly a defect. Only had it 2 years thought the life time warranty world help. Not - claimed the holes were “burnt on grease” and now not replying to my emails. Now having to take them to the small claims court. Case 03590000257
Review of pwdirect.co.uk
Reply from pwdirect.co.uk
Thank you for your kind feedback
Review of Daikin UK
Again, after phoning several times, Im left waiting in for an annual service for my heat pump and no one has turned u!! This is not an isolated issue - for the last 4 years i have to chase, email, phone, and send a carrier pigeon to receive a service as part of my plan i paid upfront for. Why is it such an issue for a simple service - please resolve and send an engineer out.
Reply from Daikin UK
Dear Dr Michael Baker
Sorry to hear that your annual service has not occurred as planned.
We will escalate your feedback to the service team immediately and arrange for contact to be made.
Customer Service Team
Daikin UK
Review of Weenect
Customer service appalling! Got a battery issue but they keep on saying it’s a connectivity issue. It’s been fine for years. Keep on ignoring me and not responding- only option now is to take legal action
Reply from Weenect
Hello,
Thank you for your feedback. We are sorry to hear about the difficulties you’re experiencing with your battery, this is not the experience we want to provide.
If our team mentioned a connectivity issue, it’s because several symptoms can appear similar, and a proper diagnosis is necessary to determine whether the problem truly comes from the battery or from the network. We understand your frustration and we apologise if you felt unheard during these exchanges.
Our customer service team will review your case again to provide a clear and definitive answer, and make sure the appropriate solution is offered.
Thank you again for your message.
Kind regards,
Weenect Customer Support
Review of Anglian Home Improvements - Windows, Doors & More
Destroyed my drive, driving off road onto grass twice when doing work at neighbours house.
Reply from Anglian Home Improvements - Windows, Doors & More
Hello!
Thankyou for leaving us a review!
Unfortunately, we do not have enough information to raise the complaint.
Please email in to [email protected] with your full name, address and postcode and an outline of the issue and the vehicle details and photos if you have any so we can investigate this for you.
Kind Regards
Anglian Home Improvements
Review of Blue Light Card
Ok but often website links broken, such as Gatwick parking wasting loads if time with not discount in site…
Reply from Blue Light Card
Hi Dr Michael Baker,
Thank you for taking the time to leave us a review and rating.
We're sorry you didn't enjoy your experience with us today. Feedback from our members is crucial to us, and we use it to continually improve our service and make it better for you and our other members.
We don't want you feeling dissatisfied with our efforts today, so we would appreciate you sending an email to [email protected] (mailto:[email protected]) with the subject line 'Trust Pilot (Your name)' so we can chat to you about your review and see what we can do.
Many Thanks
___________________
The Blue Light Card Team
Here for you because you're here for all of us 💙
Review of https://www.jewelwindows.co.uk
Never order triple glazing from this company and beware only 1 year guarantee in small print!
I ordered triple glazing as needed for a passive house development. I specifically ordered 36mm glass and checked multiple times, specifying this on the order form. I waited for the full specifications to be sent before paying for the windows.
The day after I paid, they changed the specification to less insulated glass. I immediately cancelled on receipt of the new specification, but they refused to cancel the order despite the change.
I formally complained, but only received a response from the MD when I posted my review on social media. They still refused to refund and gave me no option but to start legal action or continue with the order. I was bullied into continuing on the condition they upgraded to 6mm glass with the same insulating value.
On the day of installation, they broke one of the glass panes, resulting in the installation taking over three weeks. When they arrived, it was obvious that the openings were in the wrong place and not where we had specifically requested (to be inline with the shutters). The installation was okay, but lacked attention to detail. Weep vents were broken on installation to fit in behind our shutters, and there was a large bow in the trim at the top of the large window.
Worse still, when we received the guarantee, they only insured the metallic moving parts for one year and the glass for five years! This is not the 10 years as advertised on their website or the 12 years described by Simon the salesman. All of this is hidden in the small print (see photos) in the paperwork you receive after the installation. This is completely misleading.
I had to chase FENSA certificate as after 8 weeks this had not arrived.
There are many better window companies out there that provide the full 10-year industry standard guarantee for all parts.
I absolutely regret using this company.
UPDATE FOLLOWING JEWEL RESPONSE -
Their response does not change the fact that the most likely aspect to fail on windows are the hinges/locks - still only 1 year and glass 5 year guarantee!
The FENSA certification was late because they never requested it (as confirmed by FENSA).
The reason they receive good reviews is they actively remove negative ones. My previous review was removed due to “breach of guidelines”. Only my refusal to give up has led to this publication
BUYERS BEWARE!
Reply from https://www.jewelwindows.co.uk
Thank you for your feedback, Dr Baker.
Following our survey, it was necessary to upgrade your glass to meet current safety regulations and required U-values. We provided this at no extra cost to ensure your windows were both safe and compliant.
We understand your frustration regarding the delay with the replacement unit, and while we aimed to complete the work as efficiently as possible, we’re sorry the experience did not meet your expectations. We ordered the replacement unit which is made to measure, and this is not something that we can turnaround in a few days. As I’m sure you will appreciate, our glass manufacturer has many orders to fulfil, and all our orders have to be put into a production line. We did replace the unit in 11 days, which is the quickest we could do.
Your guarantee covers 12 years for uPVC frames and 10 years for hardware, and we’ll be happy to resend the Terms and Conditions to you for clarity.
Regarding FENSA, we did email you to advise that we were emailing your Guarantee to you, and we had applied for your FENSA registration, which would take 6-8 weeks. This is sent directly to the customer and is something we don't have any control over I'm afraid.
We can assure you that as a company that has been trading for over 16 years, our customers come first. We are not in the business of misleading our customers at all.
We are incredibly proud of our outstanding reputation in the area. We have 100’s of customers returning for additional home improvements, and receive multiple recommendations from them to their friends or family each and every month.
However, we appreciate you taking the time to leave a review and will use your comments to continue improving our service.
Kind regards
Jewel Home Group
Review of Kebur Garden Materials
Ordered stones for drive. Specifically agreed after 2.30pm when drive would be clear which was agreed. Arrived before 12. Caused so much hassle. No apology!
Reply from Kebur Garden Materials
Dear Dr Baker
Thank you for your feedback. We’re very sorry to hear about the inconvenience caused by the timing of your delivery.
While we always do our best to accommodate customers’ preferred delivery times, unfortunately it’s not always possible to guarantee a specific slot due to the way our delivery schedules are planned. That said, we completely understand the frustration this caused and apologise if you felt the situation wasn’t handled as it should have been, including not receiving an apology at the time.
Your comments are very valuable to us, and we’ll make sure they’re shared with the team so we can continue to improve our service.
Kind regards
Jo Holtom, Business Partner
Review of Puurefilters
Ordered filter but holder cross threaded and leaked. Contacted company and offered a refund but never received this despite chasing
Review of Mr Teak
Ordered a Sissinghurst Lutyens Bench Two Seat bench. After a month I phoned up to chase and it was delivered a couple of days later. Poor quality, badly crafted, and when assembled 50% of joints split when putting in the dowels. Poor quality bench. Would not recommend. Too big and too much hassle to return.
Review of COOK
Fan of cook meals. Went to the farnham store and was asked for postcode to receive discount and then staff refused to take cash. It’s a very large store, probably the biggest I have been in but they don't accept cash???
I checked on website and no mention of this restriction.
Buying for an elderly friend who does not have a card - this explicitly discriminates the elderly from their shop!!!
Reply from COOK
Hello Dr Baker, so sorry we are no longer taking cash in our shops. We’d love to tell you more about our reasons for doing this as we really hate disappointing customers. Please email us at [email protected]. Best wishes, Julia – COOK
Review of Luxottica
Brought ray ban stories. Replace them under warranty. Sent old ones back but still waiting for a replacement, having to start legal action to recover costs. ~As requested by Ray-Ban i have emailed them as requested below. It’s 52 days since I started this process, 7 phone calls and 6 emails. Still no luck. Next week i will have no option but to take legal action and then if successful, request bailiffs to collect what is owed. I will be videotaping this for social media and I have recorded all 7 phone calls all saying they will get back to me but not one has!!!
Review of Ray-Ban
Brought ray ban stories. Battery problems - Ray-Ban agreed to a warranty return. I sent the faulty pair back but haven’t received my replacement. I have phoned and emailed many times and they any they are looking into it but nothing. As requested by Ray-Ban i have emailed them as requested below. It’s 52 days since I started this process, 7 phone calls and 6 emails. Still no luck. Next week i will have no option but to take legal action and then if successful, request bailiffs to collect what is owed. I will be videotaping this for social media and I have recorded all 7 phone calls all saying they will get back to me but not one has!!!
Reply from Ray-Ban
We do apologise for what you have experienced. In order for us to check all the information, please send us your name, details of your order and/or what happened in store to [email protected] . We apologise again for the inconvenience and look forward to hearing from you soon.
Review of WeBuyAnyMotorcaravan.com
Completed the online form and within 5 minutes had a call from Aaron who talked us through the process. Arranged to visit a few days later. Tim and Tony came to inspect our camper-van and agreed on a figure which was just £100 les than origional price quoted. Very professional and funds were transferred into our bank before they drove away, Highly recommend.
Reply from WeBuyAnyMotorcaravan.com
Good afternoon Michael! We pride ourselves on our process! Glad you found everything smooth and easy. And thank you for the recommendation.
All the best,
George @ WBAM.
Review of Daikin UK
Do not buy their service plans. I contacted them in September to try and book a service as part of a £360 a year plan and they still have not serviced my heat pump. It’s now December…this is my third year and every year it’s a struggle!
Reply from Daikin UK
Dear Dr Michael Baker
Thank you for purchasing a service plan, service visits will take place within the 12 months from the date of purchase or last service to complete the service.
I will forward your contact to your service region for review.
Customer Service Team
Daikin UK
Review of Certainly Wood
Changed sale to be very confusing and not good value- used them for years but will now need to find a supplier.
Review of Furniture Village
Great sofa, but delayed by over a month and could never get fabric sample. Requested 4 times, also phoned customer services who promised to look into it but they never arrived, luckily the colour was ok.
