NO Support, lack of follow up. Unprofessional
1. While your platform appears advanced, your communication, support, and follow-up have been severely lacking.
On June 28, 2025, my 8-year-old daughter, Thaleia Kazantzidi, attended a 90-minute Roblox coding class (scheduled at 16:00 Argentina time) with an instructor named Maira from Tucumán. After the session, Maira promised to send the Roblox project my daughter created along with the official offer—yet we received nothing. 2. Today, July 4, 2025, we had a Mathematics class scheduled for 18:00. No one showed up. Your WhatsApp support is unresponsive, leaving us without any explanation or apology.
We adjusted our Friday evening plans to ensure punctuality, yet your team completely disregarded our time—and worse, my daughter’s excitement turned to disappointment because of your negligence.
This is unacceptable. Our time is valuable, and we expect professionalism, not empty promises and missed commitments.
Reply from Kodland
We sincerely apologize for the experience you and your daughter, Thaleia, had with our program. At Kodland, we deeply regret the lack of follow-up, the missed class, and the unresponsiveness from our support team. Your time—and especially your daughter’s enthusiasm—deserve the utmost respect and care.
We understand how disappointing it must have been for Thaleia to look forward to her sessions only to face unanswered expectations. This is far from the standard we aim to uphold, and we truly appreciate you bringing it to our attention.
We are currently reviewing what happened with both the Roblox class follow-up and the missed Mathematics session. Our team is already informed and working to provide the missing materials and offer a proper solution as soon as possible.
Please allow us a chance to make things right—we’d love to bring back Thaleia’s excitement and show you the level of professionalism and care we are committed to.
Thank you for your honest feedback, and again, our sincere apologies.
Warm regards,
Customer Support Team – Kodland 💙
