Won't exchange like for like
I purchased a jumper (£50) as a gift and it was too small for the recipient. I went to the store at the first opportunity I had. Even though they were still selling the same jumper at the price I paid for it (full price) they refused to swap the jumper to the next size up because I was outside of the returns/exchange window.
They would not have lost money or a garment they couldn't resell - instead they have lost a loyal customer. I will not spend any more money with them
9 February 2026
Unprompted review