Neil Crewdson

Hi Neil,
We have looked into your complaint and sincerely apologise for the delay you experienced in receiving your order. We can see that your order was placed on 28 Feb 2025 and delivered on 18 Mar 2025, approximately 3 weeks later. We can also see that the relevant supplier communicated with you via the Sawce platform, but we do understand your frustration with the delay. The relevant supplier explained that the delay was due to Australia Post having experienced delays due to weather conditions. This can happen from time to time. Also, in relation to your comment regarding duplicate charges, your credit card is charged only on checkout when you are completing your order. If the device you use is refreshed before the order processing is complete, it can process that charge twice. These cases are extremely rare, and we have not seen any cases like this in the last few years. And while this is outside our control, we have ensured there is a message displayed on the screen which advises for the screen not to be refreshed while the order is being processed. This is not an issue with the Sawce platform at all but rather just allowing sufficient time for the processing to occur. We hope this clarifies the situation and thank you again for using Sawce, and sincerely apologise once more for the delay you experienced in receiving your order.
Kind Regards
Joshua – Sawce Support Team

Hi!

As we can see your products are estimated to be delivered between 14th of March to 28th of March, which is this week and 1 already delivered, 1 is planned to be delivered today, which is already given as an information to you and not a lie.

For the damaged product as we can see you agreed for a partial refund and replacement as we can see also.

If you have any further requests please do not hesitate to contact our customer services.

And we kindly request you to update your comment.

Best Regards
Vivense Team