Sherri Smith

United States

Reviews

Review of pawfecthouse.com


Rated 1 out of 5 stars

Beware - they want extra $$ to fix their own mistakes

I ordered three items from this company. The first item was perfect, the second and third were messed up. On my tee shirt, my precious dog's head was cut off, and on an expensive memorial stone, they put the wrong year. Both were their mistakes, and after three weeks of e-mails, they informed me today that they would correct their mistakes for an additional nineteen dollars. They prey on grieving people - order elsewhere. You'll be glad you did.

22 April 2025
Unprompted review

Reply from pawfecthouse.com

Hi Sherri Smith,

l'm apologize for your unpleasant experience at Pawfect House. This is certainly not the service we wish to provide our customers.

I would love to look into this further for you and assist as best as I can. Unfortunately, I am unable to locate your order in our system with the details you have provided here. Could you please email us with the title Urgent - TrustPilot - [Order number]. Our agent will get back to you promptly.

Looking forward to hearing from you soon.

_Pawfect House_

Review of Getnamenecklace


Rated 5 out of 5 stars

Third Order .... and Counting

This is an excellent company offering super-high quality merchandise. This is my third order, so far, and each one has been outstanding. The service is excellent, too. They have continuous quality control to insure that you get what you order.

13 May 2025
Unprompted review

Review of Roseinside


Rated 5 out of 5 stars

My Second Order - Not my Last

This is my second order from this company. Both were memorials for my precious little dog. Both orders were handled with respect and care, and I received high quality products at very reasonable prices. I will definitely be buying from this excellent company again.

13 May 2025
Unprompted review

Review of pinklaura.com


Rated 1 out of 5 stars

Rock-bottom quality

I received my order, after almost six weeks, and wish I could give negative stars. The top I ordered, which cost $25 dollars, is about 25 cents, quality-wise. I would not wear it to wash the car or mow the yard. Total waste of time and money. Do yourself a favor, and buy elsewhere!!!

2 May 2025
Unprompted review

Reply from pinklaura.com

Dear Sherri ,

We sincerely apologize that your shopping experience did not meet your expectations and for the inconvenience and frustration it has caused you.

We take your feedback regarding product quality issues very seriously and have already assigned them to our quality control team for review.
To better assist you with your issue, please contact us via email and we will promptly provide you with an appropriate solution.

Contact Email: olivia@clientcare2025.com

Thank you for your feedback. We welcome the opportunity to remedy this unpleasant experience.

Best regards
Olivia

Review of Roseinside


Rated 5 out of 5 stars

Superior Quality and Service

My bracelet was shipped quickly and it looks just like my precious little boy. The quality is super high and I would recommend that any grieving person order from this excellent company. I plan to order again myself.

30 April 2025
Unprompted review

Review of pinklaura.com


Rated 1 out of 5 stars

Slooooow shipping and terrible customer service

I ordered a top several weeks ago and have not received it to date. This is ridiculous. Slooooow shipping and terrible customer service.

27 April 2025
Unprompted review

Reply from pinklaura.com

Dear Sherri,

We sincerely apologize that your purchase did not meet your expectations and deeply regret the inconvenience.

We have taken note of your feedback regarding shipping delays and customer service issues and are working to optimize our shipping process and customer service response efficiency to improve service quality.

If you would like further communication or assistance with your order, please feel free to contact us at olivia@clientcare2025.com. We will follow up with you as soon as possible.

Thank you for your understanding and feedback.

Best regards
Olivia

Review of TeePublic

Review of B-Wear Sportswear