Your shoes are the most comfortable…
Your shoes are the most comfortable shoe I have ever worn but the size description are “small “. Dealing with making an exchange was the most difficult experience I’ve ever had. You charged for exchange etc. bad bad experience. I will never recommend your company because of that. I felt totally ripped off. Dealing with this company, I don’t expect an answer or response. Bad decision, really disappointing. I love the shoes.
Reply from Hike Footwear
First, thank you for your honesty. It truly means a lot that you love the comfort of the shoes, and at the same time, we’re very sorry the sizing and exchange process left you feeling frustrated and disappointed.
Hearing that you felt “ripped off” is especially concerning to us. That is never our intention. We understand how upsetting it can be when sizing runs smaller than expected and then the exchange process feels complicated or costly. That’s not the experience we want anyone to have.
We know you mentioned you don’t expect a response, but we do care, and we would really like the opportunity to review what happened. If you’re open to it, please reach out to us at info@hike-footwear.com with your order details so we can take another look and see what we can do to help.
We appreciate that you love the shoes themselves, and we’re sorry for the service side that didn’t match that experience. Your feedback is important, and we will be sharing it with our team to improve both sizing clarity and the exchange process.
Hike Footwear
Customer Service
