Still waiting on an order
Ordered almost 3 weeks ago and have had no updates - looking at the reviews this seems to be the standard!
It's far exceeded the "peak processing times" and I've had no response to my queries to date.
So disappointed after choosing this company to support Australian.
Oh look - a day after leaving a review I've suddenly received some shipping information!
Reply from Selfawear
Hi Kate,
Thank you for sharing your experience. We understand why this has felt frustrating, especially after waiting so long without updates.
We want to clarify that orders are being processed and dispatched in the order they were received, and shipping notifications are generated automatically once an order leaves our facility. The timing of your dispatch following your review is coincidental, but we acknowledge that the lack of communication beforehand understandably made it feel otherwise.
We fully accept that our response times during this period have not met expectations, and we’re sorry for the frustration this caused, particularly for customers who chose to support an Australian business.
We’ve shared a transparent update on our website outlining the current delays, response times, and next steps, which can be viewed here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Thank you for your patience, and we hope your order arrives safely.
— The Selfawear Team
