I’ve had a really disappointing…
I’ve had a really disappointing experience with Copart recently. A few days ago, I placed a single £5,000 bid on a car before the auction even started. Then, to my surprise, a couple of days later, I saw that I was somehow "winning" the car at £7,000, even though I never placed another bid.
When I called them to fix this, they suggested maybe I accidentally set some kind of "monitor bid," which I definitely did not. They reassured me that once the auction started, someone else would outbid me anyway. But now I've been told I "won" the car for £10,200, plus fees, and it's going to cost more than the car is even worth—especially since it’s an accident-damaged category S vehicle.
I've been using this company for a while and never had this issue before, but this feels like a really bad practice. I’m extremely frustrated and disappointed, and I wouldn’t recommend them based on this experience.
Reply from Copart UK Limited