Copart Reviews 1,072

TrustScore 2 out of 5

1.8

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express widespread dissatisfaction with the product, service, and pricing. Many consumers report issues such as inaccurate descriptions of vehicles, problems with engines or gearboxes, and unexpected fees that significantly increase the final price. People also mention that the vehicles they purchased had undisclosed damages or were not in the condition stated in the listing. Consumers also report negative experiences with customer service, citing unhelpful, rude, and ignorant staff. Some reviewers say their requests were ignored, and they received empty promises or were given misleading information. However, some reviewers had positive experiences with specific staff members who were helpful and professional. Overall, people express frustration with the lack of support and accountability from the company.

Based on these reviews

Rated 2 out of 5 stars

Copart delivery from Newbury after winning a lot was supposed to take 5-10 working days from receiving payment, except they didn't send to delivery for a week, meaning it will take working 10-15 d... See more

Rated 2 out of 5 stars

Bought couple of cars in last 3 years. Very bad experience, not an accurate description ,all cat n cars which i bought from them had engine or gearbox problems as well. One cat n car was a writ... See more

Rated 1 out of 5 stars

Drawn in by the highest offer for my range rover with a seized engine. Arranged collection which was cancelled twice and the 3rd date arranged I waited all day, called several times and was reassured... See more

Rated 1 out of 5 stars

I bid on a Toyota tundra for 1200 bucks came out to $2,300 after all of their fees that Toyota was in such bad shape they didn't show pictures of the back end completely full of garbage took me 3 days... See more

Rated 1 out of 5 stars

They came and took my car without calling me first so I could get my stuff out. They still haven't contacted me. I am half tempted to report it stolen since it was taken without my permission and I... See more

Rated 5 out of 5 stars

Lorena G. is the best representative you guys have. She was the only one across 2 departments (Buyer AR & Member Services) as well as Auction Access as well as several representatives within these dep... See more

Rated 1 out of 5 stars

Copart recovered my vehicle following an accident. Their valuation for my vehicle was well below market value. When i provided live examples of similar vehicles and online valuations they ignored my... See more

Rated 1 out of 5 stars

Copart Rochford Lying Copart on the whole is not too bad but this site Rochford are completely dishonest and provide misleading information about cars to influence your buying decision. They blatantl... See more

Rated 1 out of 5 stars

false narative . gross violation of 1$t amd rights , title 18 art 49 ada tottal falsehood 2 purchase a vehicle . lawsuit class action .filed for relief sought .for damges for proformance ! of corp... See more

Rated 4 out of 5 stars

I for one had an excellent experience!! My situation was slightly complicated because my car had broken down over 100 miles from where I live but Copart worked with me to get the car recovere... See more

Rated 1 out of 5 stars

If I ever have a choice in using them again in the future, I’ll decline. They ignored my request to update my mailing information. I assume they mailed the check instead of depositing to my account as... See more

Rated 5 out of 5 stars

This review is specifically for Amy @colchester Copart, she was absolutely amazing, stayed behind and helped us to collect our car. We were running late. Real gem of a person, very polite and profes... See more

Rated 1 out of 5 stars

Do not trust the reviews on trustpilot they are obviously fake, greedy company used to be ok as the prices were reasonable and you could view vehicles in person, but now auctions with 400 cars made up... See more

Rated 1 out of 5 stars

I deposited $400 with this company after being assured that I could withdraw the amount at any time — but that promise turned out to be false. I’ve contacted customer service three times requ... See more

Rated 1 out of 5 stars

I only give them 1 star because I had to. Constantly harassing you by phone, Wrongly diagnosing, poorly valuation. Even with 2 other independent garages reports! Copart work alongside Aviva, would... See more

Rated 1 out of 5 stars

I recently had a really frustrating experience with Copart. Initially, I placed a single bid on a vehicle, but once the auction went higher, I stopped bidding. Despite that, I kept getting notified... See more

Rated 1 out of 5 stars

Copart used a subcontractor for my boat salvage pickup. They stalled, insisted on revising their bid twice because of factors they already knew, just to gouge my insurance company. But Copart, who do... See more

Rated 1 out of 5 stars

Made an enquiry online for my Ford S Max to be scrapped, DPF blocked up twice and I've had enough of repairing it, went through some details and they initially offered £780, added more info i.e runnin... See more

Rated 5 out of 5 stars

Jackie of Copart Sandwich worked tirelessly to get a vehicle lifted from their site to our body shop in Hastings. Keep me up to date with costings and the process via phone calls. Even saved money... See more

Rated 1 out of 5 stars

DO NOT LEAVE AN AUTOMATIC PAYMENT METHOD on your COPART account! They will auto-renew you annually, and this is NONREFUNDABLE!. Just found this out the hard way today. I chatted with Customer Servi... See more

Rated 1 out of 5 stars

delivered the car damaged, provided them proof - they denied accountability or action. Later discovered car was missing a part that was not missing when the car was arrived to their lot. Their is no r... See more

Rated 1 out of 5 stars

I purchased a HONDA CRV EXL 2024 model from copart on the 8th of January 2026 through a licensed agent. The lot number is 95565275 However after purchase I realized the car was earlier purch... See more

Rated 1 out of 5 stars

I Talked to Service member in Denver Coparts on buyers fee. They told me its a 3% charge on a Motor home purchase.so looking at 100 k purchase. I pushed the button to buy it now and got charged 20%.!... See more

Rated 1 out of 5 stars

SCAMM!! absolutely shocking and shameful experience!! I bought a vehicle as a category U 6 days later the they updated there system to only tell me the vehicle is a Category B. I paid an awful amount... See more

Rated 1 out of 5 stars

Poor customer service. Driver was due to collect car put failed to contact myself with tbr 1hr window with the car being at a garage j expressed if need to collect the garage phone me as they left so... See more

Rated 1 out of 5 stars

Purchased a vehicle from Copart and the listing clearly stated runs, the vehicle didn’t run when it was dropped off and the 12 volt battery was flat. Replaced the battery and still wouldn’t run so e... See more

Rated 1 out of 5 stars

We buy a minimum of 300 trucks a year from multiple insurance and public auctions. Copart has to be the worst company to deal with. Maybe it is better in the USA, but in Canada no good. As of this... See more

Rated 1 out of 5 stars

Hi everyone just to let you no that Copart has a trade seller who puts most of his cars on Copart auction under A.S . This seller is so corrupt that he even bids on his own vehicles to push up the pri... See more

Rated 1 out of 5 stars

COPART SOLD A CAR THAT DOES NOT RUN AND WAS STATED RUN AND DRIVE ON THE WEBSITE ,no engine oil in the vehicle and does not start. No response to my complaints a,no positive action taken, This not ac... See more

Rated 1 out of 5 stars

Don’t buy from Copart they hide damage in pictures. Claim a business relationship on their terms only. Car came with rusty brake pads and discs, damaged radiator that they were too lazy to take a pi... See more

Rated 1 out of 5 stars

I recently bought a car that was announced as "run and drive", but when I got it I realized that was a lie. The car wasn't running, it didn't have some pieces and I had to spent more money on getting... See more

Rated 1 out of 5 stars

I had a very frustrating experience with Copart. I paid for a membership, and right after that they started demanding endless documents to verify my identity. I uploaded everything possible, but they... See more

Rated 5 out of 5 stars

Ahsan was extremely helpful in walking me round the car I am interested in through a call on WhatsApp and also sent a video himself after the call to show everything in detail. Thoroughly impressed... See more

Rated 4 out of 5 stars

I had a very pleasant experience with Copart. From start to finish, everything went great. The staff was very friendly, professional, and willing to answer all my questions. I went to them for an Audi... See more

Rated 1 out of 5 stars

I was watching a Pure Sale vehicle on Copart and saw it go for auction. It ended up selling for more than I was willing to pay, so I moved on. But now, the same car is back up for auction! How i... See more

Rated 1 out of 5 stars

They turn on autopay themselves, and there's no way to get a refund! Copart is probably the largest salvage car auction in the world, and that's how they treat their customers. Their customer support... See more

Rated 1 out of 5 stars

After another driver reversed into my car and caused some very minor damage to the bumper my insurers referred me to Copart. If I had known how bad the service would be I would've refused there and th... See more

Rated 1 out of 5 stars

Unfair, Misleading, and Dishonest Bidding Process I bid £400 on a car. The listing flashed on my screen for only 2 seconds, then disappeared. Moments later I was told I had “won” the car for £120... See more

Rated 5 out of 5 stars

I work w an insurance company. I had to contact Copart about a client's auto that had not been released. Ms. Taiylor L. went above and beyond on a Friday afternoon about 4pm. She could have played... See more

Rated 5 out of 5 stars

An absolute life saver of a customer service representativie. Cara at the Rochford branch unfortunately had the pleasure of answering my call. By the time I gad gotten through I was streesed, emotiona... See more

Rated 1 out of 5 stars

Hi, first of all, I think it’s not logical to pay for a subscription before applying for your documents. Normally, you should first check the documents and confirm eligibility, then pay. Even th... See more

Rated 1 out of 5 stars

We bid on a car from Copart. Said it had the key and started and runs. Key is even in the photo. Last minute before the auction is over they changed it to not having a key. Never said a word to us. Af... See more

Rated 1 out of 5 stars

SCAM! Predatory tactics and deceptive contracts. They use employees to bid up vehicles and if they don’t get the price where they want it the very will be back on the auction block the following week’... See more

Rated 1 out of 5 stars

horrible company horrible service. obstacles to payment. confusing. apply payments wrong then charge late fees when its their fault. no service. 20% on motorcycle auctions is incredulous.

Rated 1 out of 5 stars

I sold my car to co part as it needed a new engine, they offered me £400 they cancelled and changed the pick up of the car a number of times. They sent the driver out to collect the car but forgot to... See more

Rated 1 out of 5 stars

Dont use their delivery service. They really unprofessional. It has been more than 10 days I have paid. They still haven’t delivered the car. I called copart Wolverhampton. Each time they told me to w... See more

Rated 1 out of 5 stars

If I could give negative stars for this company I would. I won a car from them, they give me 3 days to pick it up, but when I tried to make appointment they said that I cannot pick up the car for anot... See more

Rated 1 out of 5 stars

DO NOT USE! if your insurer tried to go to them refuse and google an assessor yourself. my car was sent to them by Aviva when it was damaged parked outside our house. they lowballed the value o... See more


Company details

  1. Auto Auction

Written by the company

Copart is a global leader in online car auctions, and a premier destination for the resale and remarketing of Non-repairable, Clean Title and Salvage vehicles. Specializing in salvage vehicle auctions, Copart makes it easy for Members to find, bid on, and win the vehicles that they are looking for. From salvage cars to clean title vehicles, Members can bid on classics, early and late model cars and trucks, motorcycles, industrial vehicles and more. Copart has something for everyone: dismantlers, dealers, body shops, salvage buyers and individuals. As a global online auto auction company that sells more than two million vehicles annually, Copart puts the power to bid and win into your hands.


Contact info

  • 14185 Dallas Pkwy #400, 75254, Dallas, United States

  • copart.com

1.8

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Customer Service x10

I work w an insurance company. I had to contact Copart about a client's auto that had not been released. Ms. Taiylor L. went above and beyond on a Friday afternoon about 4pm. She could have played it off, but she did all she could to help the client. She is one of the best I have talked to in forever! 5 Stars!

30 January 2026
Unprompted review
Rated 1 out of 5 stars

The worse company to used.

The worse company to used.
They gave me a day to pick up the car with an 9 hour slot from 8am to 5pm so I took the day off work and waited and they did not turn up or give me a call to say why they did not turn up.
Absolutely useless

28 January 2026
Unprompted review
Rated 1 out of 5 stars

I bid on a Toyota tundra for 1200 bucks…

I bid on a Toyota tundra for 1200 bucks came out to $2,300 after all of their fees that Toyota was in such bad shape they didn't show pictures of the back end completely full of garbage took me 3 days to clean out all the trash truck is probably worth about $500. Decided to give them another shot bid on a vehicle want it for $600 then they tell me that it has a reserve at $4,000 vehicle is probably worth 2000

21 January 2026
Unprompted review
Rated 1 out of 5 stars

The kings of nickle and dime-ing

If you choose to work with Copart be ready to experience additional unexpected fees. Copart runs a borderline scam using additional fees and auto renewal policies to swindle extra cash out of customers throughout vehicle buying and auto membership renewals. When I purchased a vehicle for $7500 from a copart auction I ended up paying an additional $1000 in various fees to copart to include lot fees after my transport company kept cancelling. The following year my account auto renewed and charged an additional $100, when I contacted copart to cancel my subscription and refund the $100 the company refused stating some policy where they refuse refunds to existing accounts.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Unreliable!

Drawn in by the highest offer for my range rover with a seized engine. Arranged collection which was cancelled twice and the 3rd date arranged I waited all day, called several times and was reassured that the collection was confirmed. No show and no call, e mail or any communication. Cannot explain how let down and frustrated I feel. Very pleasant call handlers just completely unreliable

23 January 2026
Unprompted review
Rated 1 out of 5 stars

I bid on a vehicle at Copart where the…

I bid on a vehicle at Copart where the final bid was £3,050, however I later discovered that the total amount payable was £3,776.80, due to extremely high additional fees.

These fees were not clearly explained upfront, and I believe this practice is misleading, especially for buyers who are not experienced with car auctions. It feels unfair that buyers can end up paying a large amount for a vehicle they have never seen, inspected, or even fully understood the condition of.

In my opinion, the process appears designed to protect the auction company rather than the buyer. The terms and conditions heavily favour Copart, leaving inexperienced buyers exposed to significant financial risk.

I would strongly advise others not to buy from this auction without fully understanding all fees and risks. It is far better to inspect a vehicle in person and know exactly what you are buying. Descriptions such as “Run and Drive” should not be relied upon, as they do not guarantee the vehicle is mechanically sound.

Buyers should be aware that they could end up paying thousands of pounds for a vehicle that may only be worth scrap value.

Based on my experience, I would recommend avoiding this online auction, especially if you are not highly experienced with salvage vehicles.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

i was the highest bidder on a vehicle…

i was the highest bidder on a vehicle in an auction ref 72941695 in wolverhampton ,the reserve price had been reached and with no explanation the car has been relisted and I wasn't even given the opportunity of a counter offer,an auction is an auction this is terrible business,the reserve was met and i was the highest bidder....why am i not now the owner?

19 January 2026
Unprompted review
Rated 5 out of 5 stars

An absolute life saver of a customer…

An absolute life saver of a customer service representativie. Cara at the Rochford branch unfortunately had the pleasure of answering my call. By the time I gad gotten through I was streesed, emotional, and probably incoherent. Having an accident that rights your car off is stressful enough however, after being fobbed off by insurance company and jumping through hoops & red tape making the process far more complicated than needed, cara remained calmed and took time to resolve an admin error and accomodate the collection of my vehicle.

19 January 2026
Unprompted review
Rated 1 out of 5 stars

WRONG INFORMATION & DECEPTION ON VEHICLE SALE


I purchased a HONDA CRV EXL 2024 model from copart on the 8th of January 2026 through a licensed agent. The lot number is 95565275

However after purchase I realized the car was earlier purchased by another person on the copart platform on 26th November 2025 in a worse condition, repaired it and reintroduced it on the copart platform for resale in December 2025. The lot number was 90014985.

This amounts to deception & non-disclosure as per the notes attached Copart concealed information from the buyer. Only damage to the front end was highlighted with nothing on the notes.

Very disappointed & deceptive on the part of copart

8 January 2026
Unprompted review
Rated 1 out of 5 stars

They came and took my car without…

They came and took my car without calling me first so I could get my stuff out. They still haven't contacted me. I am half tempted to report it stolen since it was taken without my permission and I have a clear title and haven't even talked with my insurance adjuster yet. Im going to recommend that my insurance company find somewhere else to do business. This whole situation is incredibly inconvenient and rude. They didnt care if i could still pickup my kids without buying new car seats that I can't afford.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

Utterly dreadful company

After another driver reversed into my car and caused some very minor damage to the bumper my insurers referred me to Copart. If I had known how bad the service would be I would've refused there and then. Copart collected my car and their driver was very unprofessional, implying already it was going to be declared a write off and if I wanted the car back it would be a struggle. Lo and behold it was declared a category N write off but I insisted via my insurers that the car was returned to me. Copart brought it back 10 days later with yellow crayon scrawled all over the front and rear windscreen which they hadn't bothered to clean off. They had defaced the V5 document by crossing out my name and address. The cherry on top however was the lorry driver who returned the car promptly damaging it as he unloaded it. He drove too fast off the ramp and smashed the front bumper into the tarmac, causing a crack in a spot that meant it could not be repaired. The driver initially tried to deny he had done it. Absolute bunch of clowns, I will never allow them near one of my cars ever again.

6 October 2025
Unprompted review
Rated 1 out of 5 stars

false narative

false narative . gross violation of 1$t amd rights , title 18 art 49 ada tottal falsehood 2 purchase a vehicle . lawsuit class action .filed for relief sought .for damges for proformance ! of corp !

15 December 2025
Unprompted review
Rated 1 out of 5 stars

The 1star is for Brianna customer…

The 1star is for Brianna customer service she was kind patient knowledgeable and helpful with things she can do in her department BUT the RUDENESS and STEALING PROPERTy out of our car along with their own trash from the facility we had to unload their trash to find our things in our car which majority wasn’t there expensive $500 prescription glasses brand new still they made us sit on bench in beaming sunlight I want to add extra star for ALEX for his help

11 December 2025
Unprompted review
Rated 1 out of 5 stars

I’ll never use em again!

If I ever have a choice in using them again in the future, I’ll decline. They ignored my request to update my mailing information. I assume they mailed the check instead of depositing to my account as it’s been 5 business days since they confirmed approval of payment. However, my funds should’ve been deposited two days after that. Yet here I am, no money. And they refuse to answer your calls. You’ll leave a voicemail and then they’ll text you trying to get you to call someone else. They avoid helping at all cost.

3 December 2025
Unprompted review
Rated 1 out of 5 stars

If I could give them a no Star I would…

If I could give them a no Star I would biggest scammers they will do anything to make money. They sell vehicles knowing that the have major issues which will effect the sale price which they fail to disclose when selling the car and when customers complain they say it was sold as is. My advice would be to keep far far away and warn others this company should be deeply investigated it's a scam with a licence to print money

12 November 2025
Unprompted review
Rated 2 out of 5 stars

Bought couple of cars in last 3 years

Bought couple of cars in last 3 years.
Very bad experience, not an accurate description ,all cat n cars which i bought from them had engine or gearbox problems as well.
One cat n car was a written off car ,the damage was so bad that I had to return it , I lost the recovery cost which they didn't pay.
Not happy at all

.

29 November 2025
Unprompted review

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