Alessandro Conte

Hello,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the delay and that the frame did not meet your expectations. This is, of course, not the quality standard we aim to deliver.

We would very much like the opportunity to look into this further and find a suitable solution for you. Please contact us by email at [email protected]
 and include a few photos showing the issue with the frame. Once we receive this, we will review the case and advise on the possible resolution.

Thank you for bringing this to our attention, and we appreciate your honest feedback.

Have a nice day!

Dear Alessandro,

Thank you for taking the time to share your feedback.

We’re very sorry to hear that your second experience with us hasn’t matched the positive one you had before. We completely understand how disappointing it must be to install two shutters side by side and find that the panel designs differ.

To clarify the situation, the difference in appearance comes from the height measurements submitted for each window. Even a small variation in height affects the internal layout of a shutter panel, because the top rail, bottom rail, and spacing between slats must all fall within very specific minimum and maximum limits. Our manufacturer uses a mathematical design process to calculate the optimal rail sizes and slat configuration for each individual panel to ensure structural integrity and durability.

When two height measurements differ — even by a few millimetres — the resulting calculations for rail sizes can differ significantly, which can lead to panels that don’t match visually. For this reason, our measuring guide explains that, where shutters will sit side by side, the heights must be aligned to achieve identical slat counts and matching panel designs.

Because the products are made‑to‑order based on the exact measurements provided, and the manufacturer produced them correctly within the agreed technical parameters, we’re not able to offer a replacement or refund in this instance.

We appreciate your feedback regarding clarity at the point of ordering. While the guidance is included in the measuring documentation, we will review how this information is presented to ensure it is as clear and prominent as possible for future customers.

We truly are sorry that the final result didn’t meet your expectations, and we regret that this has impacted your confidence in us after a previously positive experience.

Kind regards
The California Shutters Team

Hello,

Thank you for your feedback, and we’re very sorry for the frustration this delay has caused.

When you placed your order in November, the estimated delivery time shown on our website reflected the information available at that time. Unfortunately, due to a combination of high seasonal demand and supplier-related delays, the production and delivery schedule for this frame has taken longer than expected, which resulted in the updated ETA in mid-January.

We understand how disappointing this is, especially when planning based on the original timeframe, and we fully agree that this is not the experience we aim to provide. We are continuously working to improve how delivery estimates are communicated, particularly during peak periods, to ensure they are as accurate and transparent as possible.

If you’re still waiting for your order and would like help reviewing your options, our customer service team will be happy to assist you.

Thank you for taking the time to share your experience — your feedback helps us improve.