Verified
Good product and arrived on time. Still waiting for the company to provide a replacement remote control despite repeated attempts to ask for one. A video was requested of the faulty one and this was... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
I bought two frames, they are OK but the bigger one visibly sags when hung on the wall - i do not believe that size (60x 40cm) has been tested or they would not be selling it in the frame width I or... See more
Company replied
Verified
It was a great pity that this was anticipated to be delivered on 5th June but was actually scheduled for delivery on Friday 6th June but was then taken back to the delivery depot by ParcelForce. Parc... See more
Really pleased with the quality of the frames but disappointed that I was led to believe this was a uk based company as it was all shipped from Sweden. I don’t really like the idea of products coming... See more
Verified
Accurate description of the frames and accessories. Ordering was easy. Delivery is slow due to overseas shop. I bought one frame. It was good and bought another one but it came damaged. Contacting the... See more
Shocking service. I paid 6 euro for a return label, which easily could have been emailed as a PDF (greedy). I took pictures and posted the package back, I've received no refund and sent several emails... See more
Company replied
Verified
I was finding it difficult to find an LED mirror in the 40cm size I needed for my small shower room. This Kaila mirror fit the bill completely at a very reasonable price. My electrician did have a li... See more
This company really put themselves out to get my frames to me when the first order went astray because of issues with the courier. The communication was excellent all the way through. They resent the... See more
Verified
Although the product had to travel so far to reach me it arrived in perfect condition. An excellent product with very ingenious hanging brackets which, as well as enabling it to hang either way, made... See more
I wasn’t aware at the time of ordering that the frame came with 'acrylic glass' instead of real glass, which gives the photo a slightly misty or hazy appearance.I should have spent more time researchi... See more
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Disappointing quality frame for the price – backboard and frame very, very loose. This could have been improved by providing spring clips, but there were none, which is quite unusual for this type o... See more
Company replied
Verified
The range of mirrors and accessories is fantastic. Great site to browse and easy to use. We spent a long time looking at other sites for the perfect mirror knowing what we wanted and found it here. Sh... See more
Verified
The frame was exactly the colour and style I needed for my unusually sized sketch and good value. But the delivery was slow , the tracking inadequate and took a long time to find out the first deliver... See more
I ordered a picture mount on the 6th January and the tracking link says it's been in the same place since the 12th January. I've contacted numerous times only to have received responses from a chatb... See more
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I ordered a mirror that has arrived completely smashed. I have asked for a full refund. There was not enough bubble wrap or padding in the box to make sure that it arrived safely considering it was ma... See more
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Really poor customer service. Our frame arrived damaged in damaged packaging- as directed on the website we emailed with photos of the damage and the auto response says they aim to respond within 24-4... See more
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I ordered a frame on the 23rd of December last year which wasn’t delivered. Contacted the delivery company to which they said it was being returned back to the company. Have tried to track the parce... See more
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I placed an order for a large "collection black" photo album at the start of January, which from the photos looked really smart and good quality. On arrival I discovered the cover was cardboard with... See more
Company replied
Awful company. I am requesting a chargeback for a purchase made from BGASTORE.UK (order number 6180738, ordered on 17 January 2026, total £73.80). The goods were delivered in poor and unacceptable con... See more
Company replied
If I could put minus stars I would. Ordered a frame to which wasn't delivered. Contacted the delivery company to which they said it was being returned back to the company. Have tried to track th... See more
Company replied
Ordered frames on 7th January. It's now 21st January and they still haven't arrived. I've sent EIGHT emails and only get automated bot replies saying a human will contact me. No one ever does. I've as... See more
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I accidentally ordered the wrong sized frame (due to unclear dimensions on the site). When I contacted info@bgastore I recieved an automated response. I have since sent 6 emails (one from my work e... See more
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I received my order on 15th January, and despite it being well packaged, the glass was cracked. I emailed customer services, as there is no chat function on the UK site. I’ve left another email o... See more
Company replied
Been trying to get a replacement since early January. Ignored emails and reviews. I got a reply ONCE since contacting them 12 times since 15th January! Replied back to the same email as they asked and... See more
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Ordered during Black Friday so with a discount. They took the money from my account and then I never had an email confirmation. Chased it up & had an email automatic robot reply, no phone number so ca... See more
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Nearly a month on from ordering and no delivery. Tracking initially said delivery on 14th but nothing. Customer Services only reply every couple of days and never address the question so think it... See more
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We finally received the item after a significant delay. Unfortunately, the quality was very disappointing and certainly not worth the approximately £90 we paid. The frame is extremely flimsy; when l... See more
Company replied
I will NEVER buy from this website again! I have been waiting for my parcel and i have emailed them regarding why my parcel is stuck in the dispatchment centre since the 14th jan and again no response... See more
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Service is awful. I ordered a photo album in the middle of December as a Christmas/New Year present. After payment, I received an email stating that delivery would take 5–8 working days. Later,... See more
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CAN YOU READ MY EMAILS PLEASE!! I need a replacement and have been sending emails since the 15th Jan!! Poor customer service, says chat option available but nothing happens on website. You sent m... See more
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Order number 6119703 I bought a large deep frame but, unfortunately the frame insert was broken and the frame also had some chipping to the black veneer. The website says the best way to contact... See more
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While the products look fantastic and at a great cost, ive learnt to realise why. Delivery times as they're shipped from nordic countries are long meaning 2-3 months for your items. The produc... See more
Company replied
I've received a picture frame and the glass is shattered. I've contacted the email address twice in the past week but no response. There is no contact number. It's not poor customer service, it is non... See more
Company replied
Verified
I received a defective frame. Response from customer service is way too slow. They asked me to send video. I did it 7 days ago. Still no response. I don't want to return the item without agreeing with... See more
Company replied
I don’t usually leave negative reviews, but this might be the first. I ordered a frame that was supposed to be delivered on November 21, yet it’s still stuck in customs as of the 30th. I’ve emailed BG... See more
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I bought an album which broke as soon as I opened it to put photos in, they sent a replacement which broke in exactly the same way - now they won’t respond to my messages. The product is terrible, a... See more
Company replied
Verified
When I see a .UK in the web address I would assume it's a British company but my items were being shipped from Sweden so the delivery time is a lot longer. However, the 3-8 working days for delivery w... See more
Verified
Product comparatively expensive. It was not clear on the site when I ordered that it would have to be shipped from abroad and I was fooled by the .UK site-name. There was no option to expedite - and a... See more
I placed an order on December 15th, but my parcel has still not arrived. I have contacted customer service twice and have yet to receive a response. The tracking information shows that my order is b... See more
Company replied
Verified
Frames fantastic and arrived safely . Well packaged. Delivery was supposed to be 22/12/25. Unfortunatly arrived 27/12/25. But recipient of the present did not mind. Ordered on 29/11/25 - proberly orde... See more
Verified
Two of the three prints we order were missing from the delivery. Apparently the the two missing ones will arrive 7th January (way too late for Christmas). It remains to be seen if they arrive and how... See more
Company replied
I left a comment yesterday (below) to which you kindly responded below but my emails are continuously being ignored. Please respond and take action as you have outlined. Order number is: 6158121
Company replied
Verified
Ordered two 30 x 30 cm and one 50 x 70 cm frame in the Narrow Oak. These are always the type of frames I go for from this company, because I just love the sleek, thin, modern style and they are very g... See more
Verified
I liked the mirror I bought. Excellent quality, great and convenient delivery if you are not at home the delivery will be to the nearest store or post office near your home, packed with understanding... See more
Company details
About BGASTORE.UK
Written by the company
FRAMES, MOUNTS AND MIRRORS – EVERYTHING FOR YOUR WALLS
When we say we have something for every taste and style, we mean it. We understand that choices aren't just about style and taste. What might be insignificant to one person can be absolutely crucial to another. For some, the most important factor is the material, while for others, it’s the country of production. That’s why our goal is to offer products in every style, for every budget, and for every preference. Simply, interior design ideas for everyone and everything.
It's important to us to ensure that every person who visits our online store has a positive experience: from our offers to our product range, from finding the right product to contacting our customer service, or simply seeking inspiration to furnish their home - we want to truly be there for you!
Welcome to BGASTORE.UK!
Customer Service - If you have difficulty finding what you’re looking for or have issues with your order, we are here to help. Send an email to [email protected]. We want to assist you and will be happy to help!
When we say we have something for every taste and style, we mean it. We understand that choices aren't just about style and taste. What might be insignificant to one person can be absolutely crucial to another. For some, the most important factor is the material, while for others, it’s the country of production. That’s why our goal is to offer products in every style, for every budget, and for every preference. Simply, interior design ideas for everyone and everything.
It's important to us to ensure that every person who visits our online store has a positive experience: from our offers to our product range, from finding the right product to contacting our customer service, or simply seeking inspiration to furnish their home - we want to truly be there for you!
Welcome to BGASTORE.UK!
Customer Service - If you have difficulty finding what you’re looking for or have issues with your order, we are here to help. Send an email to [email protected]. We want to assist you and will be happy to help!
Contact info
United Kingdom
- [email protected]
- bgastore.uk
3.3
Average
1K reviews
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Would give a zero star.
Would give a zero star.
Don’t use this company.
Appalling customer service.
Received a large mirror which was broken. Obviously asked for refund or replacement asap.
Not a chance! One reply saying it would be dealt with within 24/48 hours! Day 9 with zero response.
Sent them many emails, gradually getting stroppier, but they have no interest in dealing with my request but happy to keep my money.
12 February 2026
Unprompted review
Reply from BGASTORE.UK
Hello Iain,
Thank you for your feedback.
We are very sorry to hear that you received a broken mirror. This is of course not acceptable. We completely understand this situation must feel.
We would very much like to look into this for you as soon as possible. Could you please confirm your order number so we can locate your case and review the previous email with us?
We also kindly ask you to check your spam/junk folder in case any of our replies may have ended up there.
If you prefer, you are welcome to contact us directly at [email protected]
, and we will make sure your case is handled as a priority.
We sincerely apologise for the inconvenience caused and hope to resolve this for you without further delay.
Have a nice day.
FORMAL COMPLAINT
FORMAL COMPLAINT - over £70 worth of products not delivered, non existent customer service and no sign of refund.
I am writing in relation to order 6157168 in which I made on 10th January 2026. The initial estimated delivery time was 3-8 days. After 21 days I emailed your customer support. I was replied to by a bot with a 'parcel force' link that was actually a link to a Swedish website with no further information about my order. I explained that this is not good enough and it is your responsibility to chase orders from your company that are not delivered. I was told my query would be escalated to a human 11 days ago. I have chased and was again told someone would get back to me but I have received no response.
In accordance with the Consumer Rights Act, I have given you multiple opportunities to deliver my item or explain the delay. My not responding, I believe you have breached the contract and expect a full refund for my order by 18th February 2026.
If this matter is not resolved promptly, I will have no option but to raise formal complaints through relevant consumer protection bodies.
10 February 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
Thank you for your review. We are truly sorry to read about your experience and sincerely apologize for both the delay with your order and the lack of response you have received.
We are currently experiencing a backlog of approximately one and a half weeks due to an exceptionally busy period. This is not the level of service we aim to provide, and we completely understand your frustration.
Please rest assured that we take this matter very seriously. We will now look into your order 6157168 as a priority and contact you directly via email to assist you further and ensure this is resolved as quickly as possible.
Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience caused.
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Acceptable but not high quality
We ordered some frames for wedding photos and they are acceptable but not high quality. The material on the frames is very flimsy for the price but it appears fine from afar. Unfortunately there were not many options for 8x12 inch frames out there though.
11 February 2026
Unprompted review
I am writing to make a formal complaint…
I am writing to make a formal complaint regarding the appalling lack of customer service I have experienced with BGASTORE.UK in relation to order number 6180738.
After encountering issues with my order, I attempted to contact your customer service team using the email address provided by BGASTORE.UK. That email address returns as undeliverable. In other words, the contact information you supply to customers for support quite literally does not work. This is completely unacceptable for a company taking payment for online orders.
Providing a non-functional customer service email gives the impression that BGASTORE.UK has no meaningful intention of supporting customers once payment has been taken. It leaves customers with no way to resolve problems, no accountability, and no confidence whatsoever in your business practices.
I expect an immediate response explaining:
• Why an invalid email address is being provided to customers
• How I am supposed to obtain support if your listed contact details do not function
• The current status and resolution of order 6180738
If this matter is not resolved promptly, I will have no option but to escalate the issue further. This includes raising formal complaints through relevant consumer protection bodies and pursuing other avenues available to me.
I expect this issue to be treated with urgency and professionalism — something that has been entirely lacking so far.
17 January 2026
Unprompted review
Reply from BGASTORE.UK
Hi,
Thank you for bringing this to our attention.
First and foremost, we sincerely apologise for the frustration and inconvenience you have experienced. What you describe is absolutely not the level of service we aim to provide, and we fully understand your disappointment.
We are particularly concerned to hear that the email address you used returned as undeliverable. This should of course not happen. We are currently investigating this internally to determine what may have caused the issue and to ensure that our contact information is functioning correctly.
Customer Service: [email protected]
Furthermore, we have not been able to locate any previous email correspondence from your address in our system, which suggests that your message may indeed not have reached us. That said, we will sent you an email directly.
Please rest assured that we take your complaint seriously and are committed to resolving this matter promptly and professionally.
Thank you for your patience while we address this.
Have a good day.
Faulty product and complete lack of customer support
I placed an expensive order with BGA Store and received a faulty frame (scratched on arrival and extremely fragile, breaking while trying to take a picture of the scratch).
I contacted customer support on 28 January and followed up again on 4 February. As of today (9 February), I have received no response whatsoever.
This is particularly concerning given that:
Their emails state that customers receive a reply within 24–48 hours, which is not accurate.
Their website advertises a live chat, which does not exist.
Email is the only available contact method, and it appears to be ignored.
Once an issue arises, there is no practical way to reach the company or resolve problems. The lack of communication, combined with misleading information about support availability, reflects very poorly on the company’s standards.
I will be documenting this experience, including the defective product and dated email correspondence, so other customers can make an informed decision. Based on my experience, I would not recommend this company if you expect reliable customer service or post-purchase support.
28 January 2026
Unprompted review
Reply from BGASTORE.UK
Dear Andreas,
We are very sorry to read about your experience and sincerely apologize for the frustration this situation has caused. This is certainly not the standard of service we strive to provide.
In order to properly investigate your case and offer a solution (refund or replacement), we kindly need to verify your order number, which we are currently unable to locate based on the information available in your review.
Please contact our customer service team directly at the following email address so we can assist you without further delay:
[email protected]
Kindly include your order number and, if possible, photos of the faulty item. Once received, we will prioritize your case and work toward a resolution as quickly as possible.
Thank you for bringing this to our attention. We hope to have the opportunity to resolve this matter for you.
Kind regar
Great Selection But Bad Shipping
Great selection of frames and sizes, but takes forever to arrive in the UK. The prices are also quite high for the quality.
8 March 2025
Unprompted review
Reply from BGASTORE.UK
Thank you for taking the time to share your feedback with us.
We are very happy to hear that you appreciate our wide selection of frames and sizes. At the same time, we are sorry to hear that the delivery time to the UK did not meet your expectations and that you felt the pricing did not fully reflect the quality.
Your feedback is important to us and helps us identify areas where we can improve, especially regarding shipping times and overall experience for our UK customers. We are continuously working with our logistics partners to improve delivery performance.
Thank you again for your honest review. We truly appreciate it and hope to provide you with a better experience in the future.
Have a great day.
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I specifically ordered frames with…
I specifically ordered frames with glass, but cheap and bad quality plastic arrived. Avoid.
8 February 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for your feedback on Trustpilot. We sincerely apologize for the inconvenience.
Unfortunately, there is no order number included in your review, which means we are unable to locate and check the order. We kindly ask you to contact us at [email protected] so that we can review your order and verify the item that was purchased, including whether an incorrect item or type of glass was received.
Please note that the product specifications can always be found on our website, just below the “Add to cart” button. There you can check whether the frame is supplied with real glass or acrylic glass.
We truly hope to resolve this matter and improve your experience. We would be very grateful if you would consider updating your review once the issue has been resolved.
Thank you, and have a great day.
Delivery not arrived over 1 month later
I ordered a picture mount on the 6th January and the tracking link says it's been in the same place since the 12th January. I've contacted numerous times only to have received responses from a chatbot agent. I've even been told by the chatbot that my case has been forwarded on to a human but that was almost 2 weeks ago now and I've still not received a response.
I would not recommend this company as their communication has been shocking.
8 February 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We’re very sorry to hear about your experience and understand how frustrating this delay and lack of clear communication must be. This is certainly not the standard of service we aim to provide.
To help us facilitate and resolve your concern as quickly as possible, please contact us directly at [email protected], including your order details. This will allow our team to review your case properly and work toward a resolution.
We hope to improve your experience and would really appreciate it if you could update your review once the issue has been resolved.
Thank you, and have a great day!
Really poor customer service
Really poor customer service. Our frame arrived damaged in damaged packaging- as directed on the website we emailed with photos of the damage and the auto response says they aim to respond within 24-48 hours. It's well over a week later and zero response. The auto response email also says that "sending multiple emails before getting a response may delay response time" which is clearly designed to put you off chasing them when they don't reply. Really disappointed as the frame was for a gift and we have no alternative, no refund and no resolution offered at all.
8 February 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We’re very sorry to hear about your experience and understand how frustrating this situation must be, especially as the frame was intended as a gift. This is certainly not the level of service we aim to provide.
To help us facilitate and resolve your concern as quickly as possible, please get in touch with us directly at [email protected] with your details and photos. Our team will look into this matter and work toward a suitable solution.
We hope to improve your experience and would really appreciate it if you could update your review once the issue has been resolved.
Thank you, and have a great day!
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No respect for data protection regulations..
On ordering, their website automatically signs you up to their marketing, even if you untick the consent box. It reset twice for me from unticked to ticked during the transaction. Not a great behaviour from the seller.
7 February 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for your feedback on Trustpilot. We sincerely apologize for the inconvenience you experienced.
We kindly ask you to contact us at [email protected] or leave your order number here so we can reach out to you and investigate what happened.
We truly hope to improve your experience and would greatly appreciate it if you would consider updating your review once the matter has been resolved.
Thank you, and have a great day.
Have been delivered a damaged frame…
Have been delivered a damaged frame with completely inadequate packaging. No response to any emails I’ve sent. Still waiting on a refund.
5 February 2026
Unprompted review
Reply from BGASTORE.UK
Hello Henry,
We are very sorry to hear about your experience. Receiving a damaged frame and not getting a response is certainly not in line with our quality standards or the level of service we strive to provide.
Please accept our apologies for the delayed response. We are currently experiencing a backlog of approximately one and a half weeks due to an exceptionally busy period.
We would like to look into your case and make sure it is resolved properly, including the refund you are waiting for. Thank you for your patience, and we are sorry for the inconvenience this has caused.
I accidentally ordered the wrong sized…
I accidentally ordered the wrong sized frame (due to unclear dimensions on the site). When I contacted info@bgastore I recieved an automated response. I have since sent 6 emails (one from my work email) to try and arrange an exchange. I since purchased a returns label for 5.95 but have received no comms around when or I might receive it or how to actually return. It has already been 7 days since the frames arrived and I have had a terrible customer experience- all over the website it mentions a 'chat' function but this is no where to be seen. I would like to be put in touch with someone ASAP. Thanks.
Initial order number: 6193823
Returns order number: 6244367
30 January 2026
Unprompted review
Reply from BGASTORE.UK
Hello Bea,
We are very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. This is of course not the level of service we aim to provide.
We understand how disappointing it is to receive automated replies and then not get clear guidance regarding an exchange or the return label, especially after multiple attempts to reach us. We will look into your emails, your original order (6193823), and your return order (6244367) to review what has happened and make sure you receive proper assistance as soon as possible.
Thank you for taking the time to share your feedback. We appreciate your patience while we investigate this.
Have a nice day!
Awful service
I ordered a frame on the 23rd of December last year which wasn’t delivered. Contacted the delivery company to which they said it was being returned back to the company. Have tried to track the parcel but BGA are constantly ignoring my emails when asking for answers/re-delivery/refund. They have ignored every one of my emails.
My ordered number is 6097555 so please sort this out.
6 February 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
We are very sorry to hear about your experience, and please accept our apologies for the delayed response. We are currently experiencing a backlog of approximately one and a half weeks due to an exceptionally busy period.
This is of course not the level of service we aim to provide, and it is unfortunate that you have not received answers sooner. We will look into your emails and your order (order number 6097555) as a priority to clarify what has happened and ensure a proper resolution regarding re-delivery or a refund.
Thank you for bringing this to our attention, and we appreciate your patience while we review your case.
Have a nice day!
Shocking service
Shocking service. I paid 6 euro for a return label, which easily could have been emailed as a PDF (greedy). I took pictures and posted the package back, I've received no refund and sent several emails and just keep getting this irritating AI response, the emails are being totally ignored and I've still not received my refund or any kind of response. Avoid.
6 February 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
We are truly sorry to read about your experience and for the frustration this situation has caused. This is absolutely not the level of service we aim to provide. We understand how disappointing it is to be waiting for a refund and to feel that your messages have not been properly handled.
So that we can urgently look into your case and resolve this as quickly as possible, please contact us by email at [email protected] including your order number and all relevant details. This will allow us to investigate the return and refund status without delay.
Thank you for bringing this to our attention.
Have a nice day!
If I could put minus stars I would
If I could put minus stars I would. Ordered a frame to which wasn't delivered. Contacted the delivery company to which they said it was being returned back to the company. Have tried to track the parcel but BGA are constantly ignoring my emails when asking for answers/re-delivery/refund. Over 10 emails have been ignored; every single one.
24-48 hour reply is a lie and also the chat option for 'immediate response' is a lie.
Shame on the company for their extremely poor customer service
Do not order from this company!!
21 January 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at [email protected] to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Have received no response to the…
I left a comment yesterday (below) to which you kindly responded below but my emails are continuously being ignored.
Please respond and take action as you have outlined. Order number is: 6158121
4 February 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for your feedback on Trustpilot.
We appreciate you including the order number in your review, as this allows us to locate your email and assist you more efficiently.
I will contact you via email to help you further with your request. We hope to improve your experience, and we would be grateful if you would consider updating your review once the matter has been resolved.
Thank you, and have a great day.
Been trying to get a replacement since…
Been trying to get a replacement since early January. Ignored emails and reviews. I got a reply ONCE since contacting them 12 times since 15th January! Replied back to the same email as they asked and still no answer or replacement. Not paying to return product as it’s £6 out of my pocket for a faulty product! Replied on 26th Jan asking for information and since not heard anything at all from their “24-48hr customer service”. Awful. Do not buy. Order number 6091724
3 February 2026
Unprompted review
Reply from BGASTORE.UK
Hello Mia,
Thank you for your feedback, and we sincerely apologise for the delay and the frustration this situation has caused. We completely understand how disappointing this must have been for you, especially given the time that has passed.
We would like to reassure you that your case is now being actively handled. Please kindly check your inbox (including your spam folder), as we have been in contact regarding your order.
We truly regret that your experience did not reflect the level of service we aim to provide, and we appreciate your patience while this is being resolved.
Thank you very much for bringing this to our attention, and we will make sure to follow this through properly.
Have a nice day.
Don't believe all terrible reviews on here!
After reading all the bad reviews about BGA on Trustpilot, I almost didn't order my frames from there. However, I'm glad there were a few good reviews on here as well because the selection of frame sizes and the prices of the frames were just unbeatable compared to all other frame shops in the UK, so I risked ordering and spending my money.
I'm happy to report that all ordered frames were delivered safe and sound 10 days after ordering, no customs or duty to pay either (love that!!). They were wrapped up very well and not one chip in sight! I received an order confirmation after ordering, an email when it was dispatched in Sweden and another email when it was out for delivery. So either they changed their system after all the terrible reviews about their communication and updates, or I was one of the lucky ones! Yes I agree, some of the frames feel a bit flimsy when picking up, but once they're up on the wall, you won't see that, especially because they certainly look like frames that cost double or triple the price here in the UK...!
The only reason why I deducted one star is because the round frames I ordered didn't have hooks to hang them up with on the wall and the backside cardboard of the round frames seems to have been cut too tightly as I can't get them out of the frames to put my pictures in, so I will need to sand them down a bit, which is annoying as I bought several...
29 January 2026
Unprompted review
Non existent customer service
I've received a picture frame and the glass is shattered. I've contacted the email address twice in the past week but no response. There is no contact number. It's not poor customer service, it is non existent. I have a faulty product and am unable to get a refund.
30 January 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
We are very sorry to hear about your experience, and we sincerely apologize for both the damaged product and the delay in our response. This is certainly not the level of service we strive to provide.
We understand how frustrating this situation must be. Due to a higher-than-usual number of enquiries, our response times have unfortunately been longer than expected. We truly regret the inconvenience this has caused.
We can confirm that we will look into your email.
Thank you for bringing this to our attention and for giving us the opportunity to resolve this properly.
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Low quality and poor customer service
I placed an order for a large "collection black" photo album at the start of January, which from the photos looked really smart and good quality. On arrival I discovered the cover was cardboard with lots of bends and creases in it, and the overall quality was nowhere near what I would expect for ~£50. I contacted the complaints team over a week ago but have no response, depite a quoted response time of 24-48 hours. Overall a really disappointing product with poor customer service.
Order number 6164337
29 January 2026
Unprompted review
Reply from BGASTORE.UK
Hello Ciara,
Thank you for sharing your feedback, and we’re very sorry for the delay in getting back to you. This is not the level of service we aim to provide.
We’re sorry to hear that the photo album did not meet your expectations in terms of quality, and that you did not receive a timely response after contacting us. We have now located you ticket with us, and we will prioritise your case to make sure it is handled as quickly as possible.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to review this properly.
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