MI

Mia

United Kingdom

Reviews

Review of BGASTORE.UK

Rated 1 out of 5 stars

Been trying to get a replacement since…

Been trying to get a replacement since early January. Ignored emails and reviews. I got a reply ONCE since contacting them 12 times since 15th January! Replied back to the same email as they asked and still no answer or replacement. Not paying to return product as it’s £6 out of my pocket for a faulty product! Replied on 26th Jan asking for information and since not heard anything at all from their “24-48hr customer service”. Awful. Do not buy. Order number 6091724

3 February 2026
Unprompted review

Reply from BGASTORE.UK

Hello Mia,

Thank you for your feedback, and we sincerely apologise for the delay and the frustration this situation has caused. We completely understand how disappointing this must have been for you, especially given the time that has passed.

We would like to reassure you that your case is now being actively handled. Please kindly check your inbox (including your spam folder), as we have been in contact regarding your order.

We truly regret that your experience did not reflect the level of service we aim to provide, and we appreciate your patience while this is being resolved.

Thank you very much for bringing this to our attention, and we will make sure to follow this through properly.

Have a nice day.

Review of BGASTORE.UK

Rated 1 out of 5 stars

CAN YOU READ MY EMAILS PLEASE!!

CAN YOU READ MY EMAILS PLEASE!!

I need a replacement and have been sending emails since the 15th Jan!! Poor customer service, says chat option available but nothing happens on website. You sent me a faulty mirror. I did everything you asked and I have heard nothing!!

Order number 6091724

25 January 2026
Unprompted review

Reply from BGASTORE.UK

Thank you for providing feedback on Trustpilot and for sharing your order number.
I am sorry to hear that the item you ordered arrived damaged, and we sincerely apologize for the inconvenience. I will contact you regarding your order and assist in resolving your concern as quickly as possible.
We hope to improve your experience and would appreciate it if you would consider updating your review once the issue has been resolved.
Thank you, and have a great day.

Review of BGASTORE.UK

Rated 1 out of 5 stars

Poor service

I ordered a 'mirror wide cloud 50X70cm' order number '6091724'. The product came with a black dot in the mirror that wont move and ruins the frame. I first emailed about this one the 15/01/2026 and since then have emailed another two times! Its been over a week since the first email was sent and still no reply to none of my three emails! So called 24-48hr respond time. Poor service.

23 January 2026
Unprompted review

Reply from BGASTORE.UK

Thank you for sharing your feedback on Trustpilot. We truly value your input. We kindly asks you to contact us at [email protected] to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!