Awful service
I ordered a frame on the 23rd of December last year which wasn’t delivered. Contacted the delivery company to which they said it was being returned back to the company. Have tried to track the parcel but BGA are constantly ignoring my emails when asking for answers/re-delivery/refund. They have ignored every one of my emails.
My ordered number is 6097555 so please sort this out.
Reply from BGASTORE.UK
Hello,
We are very sorry to hear about your experience, and please accept our apologies for the delayed response. We are currently experiencing a backlog of approximately one and a half weeks due to an exceptionally busy period.
This is of course not the level of service we aim to provide, and it is unfortunate that you have not received answers sooner. We will look into your emails and your order (order number 6097555) as a priority to clarify what has happened and ensure a proper resolution regarding re-delivery or a refund.
Thank you for bringing this to our attention, and we appreciate your patience while we review your case.
Have a nice day!