We ordered a really lovely pink-bordered dalmatian spot rug from this company. It was delivered with no issues. I did have a question about the pattern, so I emailed customer services and they came b... Ver mais
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Veja o que dizem as avaliações
Excellent and professional company. Rugs arrived on time. They are stunning and of superb quality in the sizes I was looking for, and they’re washable and cat-scratch-proof! They offer a variety of c... Ver mais
The order arrived very quickly and was well packed . The rug was very pretty and well designed . Unfortunately the colour was a little stronger than shown on line and did not match my colour scheme... Ver mais
A empresa respondeu
We needed a few runners and area rugs so we purchased 4 carpets in the last month, 3 out of the 4 were perfect, they came quick and were as described. We absolutely love them for their look and their... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Rugette is not just a brand—it’s a lifestyle choice for those who seek the perfect blend of style, innovation, and timeless design in their homes. As a leading UK brand, we specialize in luxury machine-washable rugs that cater to discerning tastes and elevate any interior with their authentic, original designs. Whether your aesthetic leans towards the sleek lines of modern and contemporary styles, the rich heritage of Turkish, Persian, and Moroccan motifs, or the bold elegance of Art Deco and Mid-Century Modern designs, Rugette offers a curated selection that meets every decorative need with unparalleled precision. At Rugette, we believe that a beautiful home should be both elegant and livable. That’s why our rugs are not only exquisitely designed but also pet-friendly, kid-friendly, dust-free, and hypoallergenic. They are crafted to endure the everyday demands of a busy household without compromising on beauty or comfort. Our commitment to your convenience is reflected in every aspect of our products. Machine washable by design, Rugette rugs allow you to maintain their pristine condition effortlessly, ensuring your home always looks its best. But we don’t stop there—exceptional customer care is the cornerstone of our brand. We offer free shipping on all orders and a 30-day free returns policy, giving you the confidence to choose the perfect rug for your space without hesitation. For those who appreciate the finer things in life, Rugette is more than a purchase—it’s an investment in quality, style, and lasting beauty. Discover the perfect rug that not only enhances your home but also reflects your refined taste. Welcome to Rugette—where design meets durability, and every detail is crafted with you in mind.
Informações de contato
Reino Unido
- rugette.co.uk
4,8
Excelente
552 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent and professional company
Excellent and professional company. Rugs arrived on time. They are stunning and of superb quality in the sizes I was looking for, and they’re washable and cat-scratch-proof! They offer a variety of cool designs. Prices are reasonable. Will order some more rugs from them in the future!
8 de janeiro de 2026
Avaliação não solicitada
I ordered 3 rugs from 3 different…
I ordered 3 rugs from 3 different washable rug competitors online. This is by far my favourite for several reasons. Firstly, the all in one doesn’t slide. Secondly, the colours are vivid and I am not keen on the distressed look as a washable rug will distress on its own with washing. The only thing is I wish there were more patterned options. I also prefer tufted rugs for bedrooms so this brand for me is more of a hallway/kitchen runner option.
29 de janeiro de 2026
Avaliação não solicitada
Great company, selling excellent rugs.
Extremely helpful customer service. Great quality product.
19 de janeiro de 2026
Avaliação não solicitada
Great quality rugs
The rugs we received from Rugette were such great quality. I really like the design choices they have. The customer service team are also really friendly and quick to respond.
10 de fevereiro de 2026
Avaliação não solicitada
Lovely rug, unique design and good choice of sizes
We ordered a really lovely pink-bordered dalmatian spot rug from this company. It was delivered with no issues. I did have a question about the pattern, so I emailed customer services and they came back to me really quickly and resolved my question - it did take me a little time to find the relevant email address on their website. I would definitely use this company again next time we need another rug.
28 de janeiro de 2026
Avaliação não solicitada
Excellent service and communication
Excellent service and communication. Thank you Rugette for a super service.
1 de fevereiro de 2026
Avaliação não solicitada
Great experience
I was delighted with the quality of the rug and the customer service throughout my purchase. When I had a query, the staff could not have been more helpful.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta de Rugette
Thank you so much for your kind review.
We’re delighted to hear that you were happy with the quality of the rug and the customer service you received throughout your purchase. It’s great to know our team was able to help when you had a query.
Kind regards,
Rugette Customer Support Team
Exceptional Price, Quality, and Customer Service
The quality of the rug that I received was fantastic, and it arrived very quickly without issue. I reached out to Rugette regarding another rug, and their customer service was exceptional. Rugette went above and beyond my expectations to make sure I was fully satisfied with my purchases. I will be sure to use Rugette for all my future rug purchases!
3 de fevereiro de 2026
Avaliação não solicitada
Resposta de Rugette
Thank you so much for your kind and thoughtful review.
We’re delighted to hear that you were happy with the quality of your rug, the fast delivery, and the support you received from our customer service team. Knowing that we exceeded your expectations truly means a great deal to us.
Thank you again for choosing Rugette. We look forward to helping you with your future rug purchases.
Kind regards,
Rugette Customer Support Team
Verificada
On time
We were constantly updated as to where our order was and it arrived safely and promptly
17 de janeiro de 2026
Resposta de Rugette
Thank you so much for your kind review.
We’re delighted to hear that you felt well informed throughout the process and that your order arrived safely and promptly.
Kind regards,
Rugette Customer Support Team
RUGETTE has extremely responsive…
RUGETTE has extremely responsive customer service! I was unsure about ordering rugs from a company online. I had a question about my rugs after they arrived and heard back from RUGETTE right away. We had daily correspondence and RUGETTE resolved my questions immediately. Additionally, the quality of this rug is tremendous. They are sturdy, lay flat.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta de Rugette
Thank you so much for taking the time to share your experience.
We’re delighted to hear that our customer service team was able to support you so promptly and thoroughly, especially when ordering online felt uncertain at first. It’s great to know the daily communication was reassuring and that your questions were resolved quickly. We’re also very pleased to hear that you’re happy with the quality of the rugs and how well they lay flat.
Thank you again for choosing Rugette.
Kind regards,
Rugette Customer Support Team
Excellent customer service
The order arrived very quickly and was well packed . The rug was very pretty and well designed .
Unfortunately the colour was a little stronger than shown on line and did not match my colour scheme well .
I cannot praise the customer services team enough for their prompt response to my request a return . I was offered various options and a resolution was quickly reached . A very helpful and responsive company .
3 de fevereiro de 2026
Avaliação não solicitada
Resposta de Rugette
Thank you very much for taking the time to share your experience.
We’re delighted to hear that your order arrived quickly, was well packed, and that you were pleased with the design of the rug. While we’re sorry the colour wasn’t quite the right match for your space, we’re really pleased to know our customer service team was able to respond promptly, and reach a quick resolution for you.
Your kind words about our service truly mean a lot to us.
Kind regards,
Rugette Customer Support Team
Beautiful rug
Beautiful rug, at a very good price. Excellent communication from Customer Services who dealt with my query promptly and positively. Highly recommend.
7 de fevereiro de 2026
Avaliação não solicitada
Resposta de Rugette
Thank you very much for sharing your feedback with us.
We’re delighted to hear that you’re happy with the rug and felt it offered great value. It’s also wonderful to know that our Customer Services team was able to assist you promptly and positively — your kind words truly mean a lot to us.
Thank you for your recommendation, and we hope to welcome you back again in the future.
Kind regards,
Rugette Customer Support Team
Superb customer service
Superb customer service, very helpful.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta de Rugette
Thank you very much for your kind feedback.
We’re delighted to hear that you found our customer service helpful. Your support truly means a lot to us and is greatly appreciated.
Kind regards,
Rugette Customer Support Team
My experience with Rugette has been…
My experience with Rugette has been nothing short of impeccable. Following the purchase of my first rug, I was won over by the exceptional quality of the materials and the product's aesthetic, which perfectly met my expectations. Both the customer service and the punctuality of the delivery were outstanding. It is with complete confidence that I have ordered a second piece for another room in my home. I highly recommend this brand.It Looks so beautiful in my home!
3 de fevereiro de 2026
Avaliação não solicitada
Resposta de Rugette
Thank you very much for taking the time to share such a wonderful review.
We’re truly delighted to hear that your experience with Rugette has been so positive, from the quality and design of your first rug to the service and delivery experience. It means a great deal to us that the rug met your expectations so perfectly and that you felt confident enough to place a second order for another room in your home.
Your kind words and recommendation are sincerely appreciated, and we’re especially pleased to know the rug looks beautiful in your space.
Kind regards,
Rugette Customer Support Team
Brilliant company
Brilliant company. Ordered arrived quickly and their customer care is exceptional. Very pleased my experience with them. Thanks
3 de fevereiro de 2026
Avaliação não solicitada
Resposta de Rugette
Thank you very much for your kind feedback.
We’re delighted to hear that your order arrived quickly and that you were pleased with the level of care provided by our customer support team. Your positive experience means a great deal to us, and we truly appreciate you taking the time to share it.
Kind regards,
Rugette Customer Support Team
Verificada
I will definitely give them a five star great carpet the people were so helpful will definitely buy again thank you
People were great very understanding the carpet is beautiful would definitely buy again so I’ll definitely give it a five star thank you Judith Ferraro
17 de janeiro de 2026
Resposta de Rugette
Thank you very much for your lovely five-star review, Judith.
We’re delighted to hear that you’re so happy with the carpet and that our team was able to support you in a helpful and understanding way. It’s wonderful to know the piece looks beautiful in your home and that you’d happily shop with us again.
Your kind words truly mean a lot to us. Thank you for choosing Rugette.
Kind regards,
Rugette Customer Support Team
Very responsive and excellent service
Very responsive and excellent service
5 de fevereiro de 2026
Avaliação não solicitada
Resposta de Rugette
Thank you very much for your kind feedback.
We’re pleased to hear that you found our service responsive and excellent. Your support is greatly appreciated and means a lot to us.
Kind regards,
Rugette Customer Support Team
Suki Floral Koi Rug... absolutely beautiful!
I purchased the Suki Floral Koi Rug in an 8x10 size for my son's new apartment. I was hesitant to order at first given that I am in the US and the company is in the UK, however after emailing with their friendly and responsive customer service team, I was reassured. The rug was ordered on Jan.26 and delivered on Feb. 4... amazingly fast! My son absolutely LOVES his new rug! He says it is great quality, the colors are true and we are both impressed with the company overall. I would not hesitate to buy from Rugette again or recommend them to friends.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta de Rugette
Thank you very much for taking the time to share such a detailed and thoughtful review.
We’re delighted to hear that your experience ordering from the US was a reassuring one and that our customer service team was able to support you throughout the process. It’s wonderful to know the rug arrived so quickly and that your son absolutely loves it — especially hearing that the quality and colours met your expectations.
Your confidence in recommending Rugette truly means a great deal to us, and we’re so pleased to have been part of furnishing your son’s new apartment.
Kind regards,
Rugette Customer Support Team
Customer service went above and beyond
I received two rugs from this company and they were so beautiful. Unfortunately the color was just a bit off for my decor. The company went above and beyond to make sure that I was satisfied. The rugs were amazing quality and I’m hoping to purchase some other rugs that will suit my home.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta de Rugette
Thank you very much for taking the time to share your experience with us.
We’re delighted to hear that you found both rugs beautiful and of excellent quality. While we’re sorry the colour wasn’t quite the right match for your décor, we’re very pleased to know our team was able to go above and beyond to ensure you were satisfied.
It truly means a lot to us that you’re considering purchasing other rugs that may better suit your home, and we’d be happy to assist you again whenever you’re ready.
Kind regards,
Rugette Customer Support Team
I have purchased a couple of rugs from…
I have purchased a couple of rugs from this company and the quality is excellent. They really do wash up very well which is strange because they really do look like sturdy rugs. I have an old dog who occasionally has accidents in the same spot in the hall so I purchased a rug recently. However when the item arrived it wasn't quite the colour I needed it to be so I contacted Rugette who offered me an exchange or a refund. I did go for the refund only because I couldn't see anything colour wise to suit. The customer care was very easy and the staff were very helpful. I would definitely recommend this company.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta de Rugette
Thank you very much for taking the time to share such a thoughtful review.
We’re delighted to hear that you’ve been happy with the quality of the rugs you’ve purchased and that they’ve performed so well when washed, while still feeling sturdy and well made. We’re sorry that the most recent rug wasn’t quite the right colour for your space, but we’re pleased to know our team was able to offer clear options and make the refund process easy for you.
Your kind words about our customer care and your recommendation truly mean a great deal to us. Thank you for choosing Rugette, and we’d be more than happy to assist you again in the future.
Kind regards,
Rugette Customer Support Team
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