whiskerDocs Avaliações 398

The RVT I spoke with was attentive, patient and empathetic. She also provided some helpful resources and links in a follow up email. I'm still super stressed about the whole situation (my dog had TPLO surgery) but I'm glad I was able to speak with WhiskerDocs on a Saturday when my vet's office was closed.

The tech I spoke with had the perfect amount of kindness and knowledge to help me know how to best help my dog.

This resource is extremely helpful in providing the veterinary information necessary to help the pet owner make an informed decision in a moment of crisis. Should you monitor the pet for abnormal signs?If so, what are those signs? Should you take the pet into the vet right away? In my case, our puppy ate a calcium tablet containing xylitol, an ingredient that's toxic, even fatal, to dogs. The veterinary technician checked how much xylitol was in the calcium tablet and calculated at what weight the xylitol could become fatal. She noted that our puppy was just below that threshold. She stated there was no antidote for xylitol, so if a dog becomes ill, the only treatment is supportive treatment. She identified what signs the puppy could exhibit if he had consumed a toxic dose. Upon completion of our conversation, she emailed to me a summary of my issue and her detailed advice. Great to have a written version, because sometimes in a scary situation, one forgets elements of a conversation.

First time using this service, and my question was handled quickly.

Answered my phone call immediately. Vet Tech was very helpful and professional. Explained diagnosis clearly, asked good questions, listened closely to my answers. Her immediate follow up with an email that summarized our discussion was very appreciated and clear. This is my first experience and it was very positive.

Very nice, helpful, and patent person. Gave me good advice and also said I should call my vet for more real medical tests.

Miranda was super helpful via chat! They provided palpation steps and provided very clear and helpful information!

I use WhiskerDocs as a benefit of insuring with PetsBest. I have used this help line via chat twice now and both times Whisker Docs has made the recommendation to seek emergency/urgent vet attention and both times they caught two different potentially life threatening issues for my dogs. I cannot recommend Whisker Docs enough for their attention to detail and kindness, especially with the follow up after the chat. Many, many thanks for this wonderful service and the caring professionals who work here.

Friendly, helpful, efficient

On the weekends, it's hard to get a hold of a vet because the office isn't open. It gave me the opportunity to talk out what was happening to my cat instead of having to "wait and see" until Monday morning. I appreciated that they were honest and told me point blank that I shouldn't wait. It helped when I was unsure.

Great information on your pet's health. Helps you make decisions on treatments available and when to see a vet in person.

was well received when interacting with ur professionals.. Mahalo and Aloha🤙😀🙏💯

The tech was available promptly and answered all my questions.

Stacy was knowledgeable and awesome. You couldn't ask for better customer service, and assistance. She walked me through how I can take care of a minor issue, Tanner's hotspot, and what to look for if it should get worse. Y'all saved me a $200 vet visit, and I greatly appreciate it.

Very understanding and truly helpful.

We had a big scare with Odin & the Vet office was closed. Laura got us through it! Odin is doing well!

My dog got into a bag of Christmas cookies and I was concerned about the quantity and some of the ingredients. They expected she might have diarrhea and suggested I keep an eye on her to watch for other issues.

Very helpful conversation! Got my dog in to the vet and feel confident we are on the right track to healing!

Very helpful advice

The vet I spoke with was knowledgeable and helpful. It was easy to get connected quickly.