Mazda Canada talks about quality and customer care, but my experience proves otherwise.

A 2024 CX-50 GT with 19,300 km on the odometer developed a stress crack in the windshield due to cold weather. Mazda rejected the claim almost instantly, failed to provide written documentation, and their representative behaved unprofessionally, hanging up on me when I asked for escalation.

This is not how a reputable company treats customers. I regret choosing Mazda and would not recommend them based on both product quality and customer service.

I placed an order directly on the Kingbolen website on January 5th, but the experience has been very frustrating. My package has been stuck at the DHL Coimbra hub in Portugal for over a week with no movement. I paid for home delivery, but it seems there is a total lack of communication between Kingbolen and their courier. I am still waiting for my items and no one has reached out to solve this delay. Kingbolen needs to take responsibility for their shipping partners and ensure the package is delivered to Viseu, Portugal immediately. Order #14867.

no one will be disappointed with Aram's Auto services!

Great service. Did some research on where to send the turbo from my 40 year old Audi. Rang up and they arranged next day collection,  5 days later had a call saying it was ready and told my what had made it fail so I could do further investigations with the engine. Arrived the follow day looking like new. Great, professional and friendly service.

Great people and awesome prices. Turn around time very quick. These people know what they are doing.

I had two claims with them.  On the first claim I learned that they set their own shop rates for reimbursement and weren’t willing to pay market rate.  The second claim took nearly four months, I’d say appx 1 month was reasonable admin, appx 1 month was repair time in the shop, appx 1 month was waiting for Autopair and the dealership to communicate and appx 1 month was waiting for payment….so my main complaints with the Autopair process are: 

1. Communication between Autopair and my dealership that ultimately required my intervention as Autopair said they couldn’t get an answer to their question about my car from the dealership and 
2. The time between approval of payment by Autopair and issuing of payment by Autopair
3. The number of times I had to phone them to move the process along (it was almost daily by the end with calls often dropped and not returned when promised).  Seems like the whole phone centre only has two employees there.  Shawn is the claims guy and while he was understanding and pleasant to talk with, difficult to reach at times.

If your in a hurry for plugs don't shop here. It takes forever. Poor customer service too

Best in Car Repair and Maintenance

Companies
(34)

Recently reviewed companies

Mazda Canada

Volvo Laval

Kingbolentool

Aramsauto

Maestridellagrandine

Auto-Select

Midlandturbo

Speedy Auto Service Canada

Autopair

NGK Canada Spark Plugs - ClubPlug.ca

Newest companies

Jeepshipping

Maestridellagrandine

Integrityautomotive

detailgeekautocare.com

RoamwithRove

Kingbolentool

Capefearautoclinic

Dendosons

Bunysnbugs

PitStop & Go

Related categories

Alternative Fuel Station

Auto Radiator Repair Service

Auto Repair Shop

Automobile Storage Facility

Automotive Repair Equipment Wholesaler

Best in Car Repair and Maintenance

Companies(34)

Recently reviewed companies

Mazda Canada

Volvo Laval

Kingbolentool

Aramsauto

Maestridellagrandine

Auto-Select

Midlandturbo

Speedy Auto Service Canada

Autopair

NGK Canada Spark Plugs - ClubPlug.ca

Newest companies

Jeepshipping

Maestridellagrandine

Integrityautomotive

detailgeekautocare.com

RoamwithRove

Kingbolentool

Capefearautoclinic

Dendosons

Bunysnbugs

PitStop & Go

Related categories

Alternative Fuel Station

Auto Radiator Repair Service

Auto Repair Shop

Automobile Storage Facility

Automotive Repair Equipment Wholesaler

Companies
(34)