I’ve had the pleasure of working with Candice Deba on a lengthy itinerary with a very short lead time, and I can’t recommend her enough. She has been incredibly responsive, friendly, and helpful throughout the entire booking process. Thanks to her support, I feel completely prepared for my clients’ upcoming three-week journey.

The excellent service from Candice has truly made a difference in the planning experience.  I’m so grateful for her professionalism and care.

We are yet to have a our holiday but have been having a series of demands for money we do not owe, I paid their invoice full, checked in and have boarding passes.  Despite contacting customer service several times, I keep getting incorrect invoices for more money.
As for trying to book a destination experience, that is extremely challenging and the prices do not correspond to the Explora app.
We enjoyed a great cruise with Explora last year, however as we booked with a third party were not allowed to pre-book any meals or experiences. So we thought we would book direct but the customers service is inept and has no attention to detail - they cannot even get my name right.
Lets hope the actual cruise is better!

The platform is very user-friendly, so it’s not difficult to work with

You want honest well, do not apply to work for this company. They send out a mass emails for their webinar. You sit thru the meeting and then you get a call from the local centers to see if you would like to join them. They tell you they will assist you on how to get leads but majority of the time will be cold calls. You will be bringing leads with no help. Do your research, read the reviews and after reading all the reviews and there is barely any great reviews for this company. Also there are other sites that gave reviews for this company and all were negative also. If you are wanting to be a travel agent, research as there are other companies that will do the same thing with better outcome. 

Lisa got me a great deal at an amazing resort. It was such a great vacation! Shes knows what shes talking about and gave great recommendations based off my needs. Will definitely book again!

**Updated**
Chestermere Expedia franchise office in Alberta.  Terrible service by Kelly selling travel insurance for that office.  Looks like from recent documentation,  she sold us a cancelation insurance policy past the required period.  From the rejected claim letter from insurance it appears she sold us cancelation insurance beyond the required 72 hour period after purchasing cruise. 
Why she sold us a useless policy.....that is between her and the franchise partner. Karen, the franchise partner did nothing to fix issue and supported the terrible service provided by Kelly.   DO NOT get your trip insurance with her.  She is terrible at her job… no matter how the office tries to sugar coat the issues or make excuses for her.

Go to a more competent insurance sales person that knows the product they are selling.

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