If you live in the U.S. do not order from this company. It seems they cannot deliver product to the U.S. in a timely manner. I've been waiting for my order for two+ weeks. They took my money immediately but they apparently don't know how to ship product across the border and do not respond to any messages and/or online chat. This is the first and last time I order. AWFUL SERVICE.

this is such a sketchy company. I will never order from them ever again. 

I ordered directly from their website. It’s was a $112 order bc everything on  their website is super expensive  Then exactly 3 weeks later I still haven’t gotten any tracking information whatsoever. Therefore, I tried emailing their customer service that’s on their website and had heard nothing back except from their AI customer service team.

24 hours passes so I try emailing the other email that’s on their website about just getting a refund. I even tried calling their number and got their voicemail. 

I had originally paid with PayPal so I put in a claim to PayPal for a refund and then an hour later I get an email from this company saying that my tracking details are ready and then it’s been shipped. That is super sketchy and frankly disgusting. I would give a zero star review if I could. 

I had the pleasure of meeting Tina from Hoogly Tea at the IHS show and I couldn’t be happier with the experience. Tina was incredibly friendly and knowledgeable, patiently answering all my questions about their teas. She made me feel valued as a customer and went out of her way to help. Thanks to her excellent service and the quality of the tea, I’m definitely planning to be a returning customer. Highly recommend Hoogly Tea!

Had participated one of the tea ceremony and it was great experience, so calm and enjoyable, the owner had a really nice set up, I would highly recommend it to tea lovers

i bought masala chai and pink chai premix from chai hai. quality was great and overall service was very professional. highly recommend 

I placed an order early December 2024. I received an email that the tea I wanted was out of stock and that it would return early January. 

January and now February I still have not received anything. 

Despite calls and emails, I have received no items. No refund and no responses.

The site does not show if the item is in stock or not so if you want to prevent this happening to you. Don't order from this site. 

Hammersmith, London location.

Waited 10 minutes for 1 and a half people (the first one had already been started). Finally the guy tells me he can't take card payments unless I go via the self-service machine cause his card reader thing doesn't work properly.

Meanwhile there are people behind me so by the time I go via the self-service screen, I'll have to wait for more people. Why didn't he use the screen? Or better yet, wait 10 seconds? Isn't that the same as waiting for someone to verbally say their order? Wouldn't have killed you to wait 10 seconds so I can order and get my drink first. But he carried on with other people. If you think I'm waiting another 5-10 minutes for the privilege of paying 6 quid for a lousy drink, you're out of your mind.

I picked up some jasmine tea, and I love how relaxing it is after a stressful day. I can smell the floral notes and the flavor is amazing.

This Chinese tea set I bought made an excellent gift. The recipient was thrilled with the beautiful presentation and exquisite flavors.

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