1-800Accountant Reviews 10,544

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, informative approach, and genuine care. Many reviewers specifically mentioned individual staff members by name, highlighting their ability to build trust, provide support, and go above and beyond to help clients with their taxes and business needs. People appreciate the professionalism, insight, and the clear explanations provided, which made them feel more confident and comfortable throughout the process. Consumers also value the service and user experience, noting that the agents are knowledgeable about business structures and legal requirements. They appreciate the ease of manually adding transactions and the availability of tech support to guide them through any difficulties. The reviewers felt heard and respected, which gave them confidence that the company would take their business seriously and provide the necessary support. However, there are mixed opinions about the contact frequency, with some finding it excessive and eroding trust.

Based on these reviews

Rated 5 out of 5 stars

Sarah was very educated and informative. I left feeling confident that I made the right decision choosing ZenBusiness. She made a real impact, and employees like her are important to keep because they... See more

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Rated 5 out of 5 stars

We can’t thank Julie enough for her amazing help with our taxes! She handled everything quickly, professionally, and made the whole process completely stress-free. Thanks to her expertise and attentio... See more

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Rated 5 out of 5 stars

This will be my first successful business thus far.Not knowing anything about business accounting is why most small businesses fail. My agent (Angelika Spatula) is very knowable about my business st... See more

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Rated 5 out of 5 stars

Ms Rachel Mason was fantastic! As a first time business owner I don't know what I don't know. That being the case Ms. Mason educated me on many items and procedures that will better position my com... See more

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Rated 2 out of 5 stars

I feel that I'm being pressure to buy these upsell services for my legal business formation. And at this first stage, I know that these add-on services are unnecessary. I am declining these offers an... See more

Rated 5 out of 5 stars

My rep was very knowledgeable and kind, which is exactly what I needed to feel better about this whole tax process! Thank you for taking the time to help make sure I understand all of the awesome bene... See more

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Rated 5 out of 5 stars

Well the agent explained things in detail. Furthermore he answered every question I had. For the things beyond his expertise he kindly defer to the accounting team. Another feature that i was pleas... See more

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Rated 4 out of 5 stars

We were using this service at my previous work, and I was bookeeping there. It works pretty well, manually adding transactions is easy and intuitive. And there's always someone in tech support chat... See more

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Rated 5 out of 5 stars

The consultant knew his business and spoke with confidence and sincerity. It made me feel at ease because he could even answer my questions when they popped into my head. Many of which were out of con... See more

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Rated 5 out of 5 stars

My associate was timely with our call,and took the time that I needed to go over tax savings strategies and the importance of setting up your corporation the right way from the start. She was knowled... See more

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Rated 5 out of 5 stars

The gentleman was very nice and answered all of my questions. He was from a different states. I didn’t really like that and the price was extremely expensive over $1400 to do personal taxes was just a... See more

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Rated 5 out of 5 stars

Hi Trustpilot, I hope you have a good day. My name is David Zavala and I manage and operate a very good and a very successful Business called Communitxy Health LLC. We are filed in Texas and would... See more

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Rated 5 out of 5 stars

Matthew knew exactly how to connect with me on a business level. He was an actively listener, and really engaged with me about the tax Benefits implications and potential benefits of having a team lik... See more

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Rated 5 out of 5 stars

What led me to choose this rating is how valued I felt as a small business owner. With my previous accountants, I often felt that neither I nor my business was taken seriously. However, during the con... See more

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Rated 5 out of 5 stars

Shaun Aaron was outstanding. As a first-time business owner running ATP Visuals, I had no idea how many tax deductions I was missing out on until I worked with him. He walked me through everything ste... See more

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Rated 5 out of 5 stars

Professional and understanding. Since I moved around a lot, I had trouble finding a tax account who would help me each year I needed to do my taxes. I ended up using a DIY company and got myself into... See more

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Rated 3 out of 5 stars

While the representatives are nice and appear knowledgeable, the constant contact from this company is getting annoying. I provided a circle back date and received multiple calls and an email weeks be... See more

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Rated 5 out of 5 stars

I didn’t feel rushed or pressured but I am concerned. I didn’t get a chance to ask if there is any discount for being 100% disabled, elderly 67, or a veteran. This is more a hobby than a business but... See more

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Rated 5 out of 5 stars

Working with Kristin was absolutely amazing. She was quick to identify what was missing, make suggestions, and take action to ensure that all filings and payments were made promptly and accurately. Kr... See more

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Rated 1 out of 5 stars

Scamsters and thieves. DO NOT GIVE THEM YOUR MONEY. I paid $3,419 because Michael Pencola promised me I would receive a personalized, focused team for my small business. First "meeting" was scheduled... See more

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Rated 1 out of 5 stars

Worst experience ever I kept getting told I’m missing out on not getting benefits for having a truck or car and insurance etc Was told I’d be talking with one person except every time I got a call... See more

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Rated 1 out of 5 stars

Pushy service. I feel like trying to create the sense of danger of losing my business in order to sell me a service was unnecessary. I was pushed into forking money over and after doing research and f... See more

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Rated 1 out of 5 stars

Ive been with them since COVID. I began my fitness business. Initally it went well first year. I just need someone to do my taxs for me. The following year they outsourced all there people to foreigne... See more

Rated 1 out of 5 stars

They take the money in advance for one complete year. Then they fix up appointment and don't show up. They don't contact at the fixed appointment time and give excuses. Then they are always busy and... See more

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Rated 3 out of 5 stars

Business was started fairly late into the year, Not exactly much to process currently. Interaction suffered from some technological issues, felt overly scripted and then ended in a "lets process your... See more

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Rated 1 out of 5 stars

They were okay, until they weren't. It's been a month since my tax advisor left and I still have not been reassigned even after countless phone calls and chats. I've asked 10 time, via phone call, c... See more

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Rated 1 out of 5 stars

Abysmal. You've disconnected me while I was on hold with your "customer service" line, ignored almost every question I've asked of you, you've given absolutely NO actionable advice and completely blow... See more

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Rated 2 out of 5 stars

The customer service is great at collecting money and maximizing fees. Yet, despite the high cost, they are not keen on delivering services as promised. Frequent changes in the assigned contact... See more

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Rated 1 out of 5 stars

Problems from the start. It took four payrolls to get the right amount of taxes taken out. Appointments are canceled without notice. Accountant missed taxes owed for 2024. Tax preparer didn't inclu... See more

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Rated 5 out of 5 stars

Brian L. did an amazing job for me and my husband opening up multiple businesses and with the education, time and energy he took in explaining and educating us and showing us the value of the work of... See more

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Rated 5 out of 5 stars

He did a great job covering all the things you can do and, along the way, raised important options I need to consider. I found some helpful hints for reducing my tax burden without stress.

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Rated 5 out of 5 stars

Mr Kevin with whom I spoke has excellent US and overseas taxing knowledge, he was very honest and clear on best scenarios with tax laws, tax codes etc. He sounded like he didn't had a need to budge bu... See more

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Rated 5 out of 5 stars

Mark spoke at a comfortable pace, making it easy to understand everything he was saying. He paused frequently to check if I had any questions, and when I did, he answered them thoroughly. He was patie... See more

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Rated 1 out of 5 stars

1) Promises and advertisements unrelated to reality. 2) consultations are 30 minutes ... until you get to know your advisor it may require a whole year. 3) advisors just keep challenge you not to... See more

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Rated 1 out of 5 stars

I paid 1-800-Accountant over $2,500 to handle my taxes. I run a very busy training facility and my time is extremely limited, which I made clear from the start. Despite that, they were late to the... See more

Company replied

Rated 1 out of 5 stars

Absolutely horrible experience. I filled everything out on Turbotax and would have gotten more back in both federal and state returns as well as spend much less on that service compared to this one. V... See more

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Rated 5 out of 5 stars

If someone like Michael is on the front line, representing a company like yours, he is doing an above expectation job. He is both knowledgeable and effective as a presenter. I'm relieved he was the... See more

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Rated 2 out of 5 stars

Scheduled 3 appointments and only managed to talk to an accountant during one of them. The other two times the person told me they’re not an accountant and can’t give advice. Billing person told me fo... See more

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Rated 1 out of 5 stars

I found them through Google because I had a CPA-related question and ended up speaking with one of their representatives. After she learned that I own multiple rental properties, she tried to sell me... See more

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Rated 1 out of 5 stars

Did nothing they said they would do, went 4 months and only spoke to 1 person who had no tax experience and got a attitude when i told her they were wasting my money. Never once spoke to a tax special... See more

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Rated 1 out of 5 stars

Unable to live up to what they promised!!! They make you pay up front, have 30 day refund policy then delay getting back with you on issues you are having with their services until after the 30 day... See more

Company replied

Rated 5 out of 5 stars

We talked about my business and how I could benefit from getting an LLC. I had looked into it years ago but new possibilities were presented during our phone call that make me want to check it out ag... See more

Company replied

Rated 5 out of 5 stars

Jon was great and he had extended amount of knowledge that had me feel confident and comfortable. Jon gave great advice on how to conduct a business and look out for any avenue to help a self start up... See more

Company replied


Company details

  1. Tax Advisor
  2. Accountant
  3. Accounting Firm
  4. Bookkeeping Service
  5. Financial Consultant
  6. Tax Preparation

Information provided by various external sources

1-800Accountant helps companies and individuals with their taxes, payroll, bookkeeping, and more. Our winning combination of modern technology and year-round support makes us a convenient, one-stop solution for your accounting needs, whatever industry you’re in.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

5 ***** all the way!

The team was super helpful, and explained everything in an easy, and understandable manner. I knew nothing about nothing, and they brought everything into context, and I felt way more comfortable moving forward. I understand that this is an investment in my future, and my success, so the money isn't something that worries me. I feel confident that I will make that back 10x or more. Can't wait to get started, and start changing some lives!

February 11, 2026
Rated 5 out of 5 stars

It was Nakita Blymiller

It was Nikita Blymiller that made the experience great. She explained all of the features 1-800accountant offered in a way I even understood. This was first time i actually enjoyed talking about taxes.

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money or time with…

Don’t waste your money or time with this company! They don’t communicate, it’s not truly unlimited hours, the sales people provide false information. And when tax season comes around the accountant doesn't respond! I have spoke to countless representatives but no one can help me. I was in contact with Ashleigh in escalation she stopped responding and no resolution. Every time I call they can’t transfer me to my accountant or Ashleigh and tell me they will open another ticket. It’s the constant run around.

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience!

Very helpful and friendly. I was nervous about the idea or hiring a team but they made me feel much so much better about it.

February 11, 2026
Unprompted review

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