24Bottles Reviews 13,518

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the high quality and stylish design of the products, particularly the bottles and lunchboxes. Consumers highlight the product's reliable functionality for daily use, with many owning multiple bottles. People also find the products to be durable, leak-proof, and effective at maintaining the temperature of both hot and cold drinks. The fast shipment is another aspect that consumers often appreciate. However, opinions on customer service and order experiences are mixed. While some reviewers praise the helpfulness and responsiveness of the customer service team, especially in resolving delivery issues, others express dissatisfaction with the lack of support and difficulties in obtaining refunds or replacements. Some consumers report issues with delivery services, such as delays or unexpected customs fees, leading to frustration despite their satisfaction with the product quality.

Based on these reviews

Rated 5 out of 5 stars

The website and the customer contact is very efficient. I received the urban bottle as well as the tumbler and love both, they are definitely leak proof and durable. The lunchbox is also great. The pr... See more

Rated 5 out of 5 stars

outstanding customer service - amazing quality. Do not hesitate regarding the price, the bottles will make you happy for years. Our oldest bottle is 5-6 years old, the paiting worned down a bit (... See more

Rated 5 out of 5 stars

The design is stylish and modern, making it a great accessory to carry around. It's incredibly light, which makes it perfect for daily use without adding extra weight to my bag. The color of the... See more

Rated 5 out of 5 stars

Brilliant product. Surefire bottle, sturdy and reliable. Never leaked. Very portable. Stylish. Not sure why there are even other bottle companies out there. Good value for money as it will never let y... See more

Rated 1 out of 5 stars

Bought one of these bottles for my son, lovely design but unfortunately their lifetime promise isn't worth much. My son's bottle went rusty on the bottom, I have now emailed the company four times i... See more

Company replied

Rated 5 out of 5 stars

The shipment was fast. I got my product earlier than I expected. There was a small pain defect on the rim of the bottle. I contacted customer service and got refund quickly. Furthermore, they kept... See more

Rated 5 out of 5 stars

Love the products anyways - specially the kids bottles. When we had problems with the delivery last time, our bottles arrived partly broken, the CS sorted it out in a blink and sent a replacement de... See more

Rated 5 out of 5 stars

I've had a great experience, ordering at 24Bottles. I was looking for a some sort of can to keep my soup warm for a long day at school/work, and I found a really convenient one -and also with a b... See more

Rated 5 out of 5 stars

I have about 4 bottles now which are used daily by the family. Great product, stylish & quality, I would recommend anyone who’s thinking about buying from 24 bottles to go right ahead.

Rated 5 out of 5 stars

High quality lunchbox, beautifully made, keeps food hot or cold, no spillage (esp. with metal cover), delivered quickly despite coming from France to UK. In addition, I had a small issue with the sa... See more

Rated 5 out of 5 stars

Bought a Clima bottle a few years ago, and broke the cap just closing it. The customer service (Daniela) was very friendly and comprehensive, and sent me another cap with a little gift and an apology... See more

Rated 5 out of 5 stars

I use their products for a whole decade now. I am constantly recommending it to others and they all like it too. It is amazing quality and great design with reliable functionality, suitable for daily... See more

Rated 5 out of 5 stars

I got a Clima bottle in the “Aurora” color and I’m so, so happy with it — I can only recommend it! I haven’t tested it with hot drinks yet, but it stayed with me through a long festival in the heat, a... See more

Rated 5 out of 5 stars

I’m really happy with this thermal clima bottle – the quality is excellent, it looks great, and it keeps drinks cold or hot for a long time. What impressed me most is that the water doesn’t take on a... See more

Rated 5 out of 5 stars

I really love their products, especially the travel tumbler. If it fits your car, it is a vastly superior coffee thermos which also doubles as a bowl for oats and alike, when on an business trip.

Rated 1 out of 5 stars

The delivery system GLS is a catastroph , if you had used the German Postal system that would have been significant better. GLS delivered the package to a dispensery far away from my home. They did n... See more

Company replied

Rated 5 out of 5 stars

Great customer service. Had an issue with my order being lost in transit before christmas and they quickly took care of it and re-sent the package for me, no extra charge! Would recommend them for sur... See more

Rated 5 out of 5 stars

Bought two 0,5l Classic bottles online. The delivery service was timely and our order arrived in excelent packing conditions. The bottles are easy to carry and they fully deliver what was promised:... See more

Rated 4 out of 5 stars

The Travel Tumbler (350ml) keeps liquids hot or cold very well, and it doesn’t leak. I'm giving it 4 stars only because: 1) as a woman, I find it difficult to press the lid up hard enough to open it,... See more

Rated 3 out of 5 stars

I love the product. But the issues with delivery via Fedex and the UK Import Taxes delayed delivery and was very unclear. When shipping - the HC numbers of each product should be put on the shipping... See more

Company replied

Rated 4 out of 5 stars

I recently bought the 350 ml Travel Tumbler, which is an amazing product. It is the perfect size for my iced coffee. However, I bought together the Tumbler Sport Lid with spout and straw, unfortunat... See more

Rated 1 out of 5 stars

I received a damaged cap to my bottle on July2nd and asked for a replacement on the day of delivery. Since then I sent 4 more requests but never received any response. Neither replacement nor a refund... See more

Company replied

Rated 3 out of 5 stars

I love the design on the bottle, the stainless steel flask and 24 Bottles environmental credentials but the sippy lid is made from far too brittle a plastic that snapped as soon as my 1 y/o dropped it... See more

Company replied

Rated 4 out of 5 stars

I ordered four travel tumblers. One of them arrived with a damaged lid. The complaint process required several steps and some patience. In the end a cost-free replacement was sent by support.

Company replied

Rated 1 out of 5 stars

I don't know if I had an experience with a real company or a scam group. I bought a tin bottle thinking it was a "thermos" because the content on the page was quite confusing. I only realized this af... See more

Company replied

Rated 5 out of 5 stars

The urban bottle is the best drinking bottle I had so far. I am not saying this lightly. I sit in front of the laptop most of the day and this keeps me hydrated, because the bottle is very light and... See more

Rated 5 out of 5 stars

Really good communication and tracking of our delivery. Felt very personal and genuine. We already bought five, but we will be buying more!!

Rated 1 out of 5 stars

I was not happy at all with the colour - it was a gift for somebody who really likes the colour orange - but it does not look like orange but more pinkish - I have written 2 times already for return b... See more

Company replied

Rated 5 out of 5 stars

Perfect size for my morning coffee. The sealing and lid work wonderfully. After a whole day the coffee is still the same temperature I packed it on the morning. (I drink it cold) The cup also keeps i... See more

Rated 2 out of 5 stars

The products themselves are great – I really like the bottles and accessories I ordered. Unfortunately, I was very disappointed after receiving an additional tax invoice where the extra charges wer... See more

Company replied

Rated 5 out of 5 stars

The delivery guy delevered the order at the wrong house and got stolen by the person who accepted the packet. 24Bottle helped without objections and send me a new packet, wich arrived without problems... See more

Rated 1 out of 5 stars

This has been the worst shopping experience of my life. I ordered a gift that never arrived. The seller shipped it with FedEx, which I now consider the worst delivery company out there. I have sent—wi... See more

Company replied

Rated 5 out of 5 stars

After a year of using my beautiful bottle she did no more keep the heat. I was disappointed and wrote to 24Bottles. I was asked to send pictures and measure the temperature as well as adviced how to... See more

Rated 5 out of 5 stars

Absolute best waterbottle I’ve ever had. I’ve accidentally scratched it onto multiple surfaces already, and it hasn’t had a single visible scratch in its “paint”. Besides that, it keeps the contents c... See more

Rated 5 out of 5 stars

The bottles are lovely to use and have a nice tactile feel to them. One tumbler leaked, after sending video/photos I was sent a new lid, it still leaked and after another photo was sent a new tumbler... See more

Rated 3 out of 5 stars

I'm so disappointed with this brand. I have been buying their lovely bottle for almost 5 years and see it going down hill. The customer service is awfull, and their design is no longer fun and origi... See more

Company replied

Rated 3 out of 5 stars

Love the products and the speed in which they were dispatched. As I live in the UK and the items were shipped by Fed Ex I had to pay custom and duty fees which added an additional £21 to a £75 order... See more

Company replied

Rated 5 out of 5 stars

Really great company and customer service deserves 100 stars ⭐️! I had some problems with order, but they resolved everything and FAST! Quality is great and design so nice! 100% recommended!


Company details

  1. Fashion Accessories Store
  2. e-Commerce Service
  3. Kitchen Supply Store
  4. Outdoor Sports Store

Written by the company

24Bottles® is the Italian design brand born in 2013 with the aim of reducing the impact of disposable plastic bottles on the planet and our lives. Our focus is to combine form and function in order to offer uniquely lightweight collections of bottles, coordinated accessories and smart solutions, so as to foster a more sustainable and comfortable lifestyle, while keeping personal style in check.

LIFETIME WARRANTY

Written by the company

Timeless design lasts for life: it's a PROMISE.
We offer a lifetime warranty on every single product we design. And remember, our water bottle isn't just a product, it's a promise: the promise of endless hydration, non-stop adventure, and customer service that will make you feel like a rock star. So, get ready to say goodbye to water bottles that don't keep their promises and say hello to your new adventure companion. Because once you try our water bottle, you'll never want to go back. And with our lifetime guarantee, you'll never have to.

Worldwide Standard Free Shipping from 49€

Buy a Clima Bottle, an Urban Bottle and get Worldwide Free Shipping

Buy a Clima Bottle, an Urban Bottle and get Worldwide Free Shipping
Order for your friends and family, make gifts and be part of the 24Bottles® community: don't look for just good products, choose your heroes, and you'll never need anything else. Enter 24LAB: select colours, accessories and engraving, receive your fully customised 24Bottles and bring it on all your adventures. Now the 24Bottles® range includes also the Lunch Box and Snack Box collections, for a lunch break with an unmistakable style.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

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Rated 1 out of 5 stars

I ordered 3 lids but only got 1

I ordered 3 lids but only got 1. Please refund my money.

January 21, 2026
24Bottles logo

Reply from 24Bottles

Hello,

We deeply apologise for your experience.

I would like to reassure you that our Support Team has just replied to you via e-mail to offer assistance and arrange the most suitable solution.

BR,
24Bottles Trustpilot Team

Rated 5 out of 5 stars

Signing up for stock notifications doesn't really help

When I first looked at the Web the item was out of stock. I signed up for notifications on availability. When I checked back on the Web a few weeks later it was available again and I ordered it. About a week later finally got the notification that the item was back in stock.

October 21, 2025
Rated 5 out of 5 stars

great experience!

great experience!
i love the bottles, it was a birthday gift for my best friend and she loves it too.
unique designs, good quality, easy to wash. totally worth it

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Non-existent customer service

Bought one of these bottles for my son, lovely design but unfortunately their lifetime promise isn't worth much.
My son's bottle went rusty on the bottom, I have now emailed the company four times in the last two months, and the company can't even be bothered to email me back.
Atrocious customer service, don't bother.

February 10, 2026
Unprompted review
24Bottles logo

Reply from 24Bottles

Hello Phil,

We’re very sorry for the lack of response to your previous emails and for the inconvenience you experienced.

I would like to reassure you that our Support Team has just replied to you via e-mail to assist you correctly and share some tips with you. 24Bottles products are made of 18/8 food‑grade stainless steel, so we will carefully review your case and work on the best solution for you.

We look forward to hearing from you!

BR,
24Bottles Trustpilot Team

Rated 5 out of 5 stars

Fab bottles.

I’ve been using a 1 lt 24 bottles bottle daily for years. I’ve added a 500ml and the straw cup to my collection. Still great products and great design.

Delivered to the UK quickly.

January 16, 2026
Rated 5 out of 5 stars

Its a great product

Its a great product, no weird or metallic flavors, very very light, even with water in it, and it keeps the heat of the liquid inside it pretty good.

January 15, 2026
Rated 5 out of 5 stars

Fantastic products

The website and the customer contact is very efficient. I received the urban bottle as well as the tumbler and love both, they are definitely leak proof and durable. The lunchbox is also great. The protective rubber on the cutlery set is very fragile and tears easily, before using it it already tore, but the customer service was so helpful, I have no complaints.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

I LOVE 24Bottles, they are the only brand that we use in the house. In total we have 12 between four of us, they are lightweight yet durable. Fabulous colours and designs and always good offers around Black Friday and January.

January 9, 2026
Rated 5 out of 5 stars

3rd bottle I buy .

3rd bottle I buy .. also to offer as a gifs .. there are beautiful, they are practical , and they are resistant and good quality so they are so useful on the daily life. I recomended !

January 9, 2026
Rated 5 out of 5 stars

Love the products

Love the products anyways - specially the kids bottles.
When we had problems with the delivery last time, our bottles arrived partly broken, the CS sorted it out in a blink and sent a replacement delivery straight away.
Thank you.

December 4, 2025
Rated 5 out of 5 stars

The shipment was fast

The shipment was fast. I got my product earlier than I expected.
There was a small pain defect on the rim of the bottle. I contacted customer service and got refund quickly. Furthermore, they kept reminding me that the product could still be used and will perform well.
24 bottles really cares about the earth and the customer !

January 9, 2026
Rated 5 out of 5 stars

5 Star Customer Service

I needed to contact the 24Bottle support due to a complaint. The service was superb. Everything was handled professional. I love their products and will definitely buy again.I was in contact with Ilaria. She was very helpful and deserves all the credit.Thanks 24Bottle Team.

December 2, 2025

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