4WD Supacentre Reviews 192,585

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the quality and price of the products, and they also appreciate the service provided. Consumers highlight the knowledge and helpfulness of the staff, who are always willing to go the extra mile to assist with any inquiries or purchases. People also report that the products they have purchased have lived up to their advertising. Consumers are particularly impressed with the coldness and durability of the fridges, and they also appreciate the performance of the solar panels. Reviewers find the staff friendly and knowledgeable, and they appreciate their willingness to help. People also mention the excellent service they received, with staff going above and beyond to assist them.

Based on these reviews

Rated 4 out of 5 stars

Service experience excellent, delivery always fast, not all products were great, but having bought Kings products before elsewhere was aware of the 50/50 quality rate. Only suggestions do some of y... See more

Rated 4 out of 5 stars

I purchased the Kings 1000A Lithium Jump Starter Kit, when going through checkout I was informed there were options for a second item, which was at a reduced price. Checkout operator showed me all the... See more

Rated 4 out of 5 stars

This purchase was fine. Not satisfied in another visit I had in Rockhampton shop. Wanted one of your deep cycle batteries checked new if was out of warranty by couple months didn't want it replaced w... See more

Rated 5 out of 5 stars

This 12v 110L upright fridge has excellent coldness not just freezer but fridge itself,set on 1 degrees starts freeze milk after 2 half days,with doors not being open shut all time,unlike other fridge... See more

Rated 5 out of 5 stars

4WD supacentre being open and using their own generators during the big storms and blackouts here in Woodberry, Raymond Terrace and Heatherbrea. After 3 days of no power, thought would go see if they... See more

Rated 5 out of 5 stars

Staff are always super knowledgeable and go above and beyond with any enquires or purchases. I’ve only ever been to Malaga Kings and it’s never disappointed. Always friendly, so even when they are t... See more

Rated 5 out of 5 stars

We are always able to find exactly what we need at 4WD Supacentre, the products we have purchased over many years have never let us down. The only aspect not fully appealing is that you don't often g... See more

Rated 5 out of 5 stars

The quality is getting better. obviously they are listen to the client base. Initially the 200w fixed panel seams to perform well. full sun 1.39 pm 171 watts connected direct to a ECOFLOW Deta 2 with... See more

Rated 2 out of 5 stars

While mostly everything we have purchased has been fantastic, we purchased two side gazebo tent hubs only to have one ripped at the top were the stiching has obvarsly just not attached properly and t... See more

Company replied

Rated 5 out of 5 stars

Used 3300watt inverter generator on planed power outage on Sunday 4/5/25 ran for 9.5 hours only used about 6litres of fuel ran house water pump 1/2 horse power fridge and and microwave oven or toaster... See more

Rated 5 out of 5 stars

Have enjoyed shopping at 4WD Supacentre. There was a lovely young woman, shaved head, super helpful and another young man who wears a hat, runs around the floor, helped me Tuesday with a solar regulat... See more

Rated 5 out of 5 stars

Staff at Toowoomba store could do with more training in regards to product knowledge, otherwise a great place to shop for our camping needs. I personally would recommend put a click and collect count... See more

Rated 1 out of 5 stars

All my kings products have failed, 2 x 3000w inverters, the pump in the hot water system, the speaker, the trailer cam, the fridge works but poor design so the freezer door fell off and put ho... See more

Rated 5 out of 5 stars

Went up for a generator left with much more Rebecca looked after us let me look and browse had all the answers as she uses the gear herself great customer service from her and we spent an extra... See more

Rated 5 out of 5 stars

300 watt solar panel works exceptionally well. I'm getting a pretty consistent 16 amps from it, more than enough for 3 camping fridges, one is on -18 freeze and no problem. The customer serv... See more

Rated 5 out of 5 stars

We needed a whole bunch of stuff to get us prepared for a high-country camping trip, and Kings had everything and more. Just to name a few, we wanted new chairs, and the sofa ones are amazing. 7" driv... See more

Rated 5 out of 5 stars

Just the sales person's attitude, nothing was too hard for her (well there was when she couldn't work out why the dual fridge thermometers wouldn't work until removing the batteries from both senders... See more

Rated 3 out of 5 stars

They seem to sell some good gear, I'm putting a lot of faith into their batteries and solar, hoping they honour the warranty if the wheels fall off. The IKEA floor-plan of the stores is tedious to inf... See more

Rated 1 out of 5 stars

damaged item in box, unable to get returned or refunded by kings. Long winded process by staff online who just state broken record responses. send out link for refund process which is under constructi... See more

Company replied

Rated 1 out of 5 stars

Didn’t fit in ca’s side bar. So I had to return and replace with another. Credit voucher given with 10% deducted in credit even exchange of product. Also, credit given on price lower than actual price... See more

Company replied

Rated 1 out of 5 stars

"QUICK TO TAKE YOUR MONEY, HARD AND DIFFICULT TO HELP AFTERWARDS". Quick to take your money, hard and difficult to help afterwards. BUYERS BEWARE. Consider post-purchase assistance and warranty n... See more

Company replied

Rated 1 out of 5 stars

Sales person asked if we wanted a drink bottle with the purchase as it would be 5c cheaper overall, we said yes however when we checked the receipt we had been change an extra $10. It difficult to r... See more

Company replied

Rated 3 out of 5 stars

One day special bundle not available for on line purchase due to one item out of stock. Staff advised system sees bundle as one item so won't process. Pre ordered next day in store but special price n... See more

Company replied

Rated 1 out of 5 stars

took almost a month to arrive. ordered 25Feb and arrived 19March2025. Had a lot of follow up emails and phone call prior to sending replacement, apparently, according to customer service, it was lost... See more

Company replied

Rated 1 out of 5 stars

Staff at fyshwick store brilliant. Making me wait for 2 weeks for a warranty claim battery to arrive when one of their stores is hoarding them is absolutely disgusting customer service. Had to cancel... See more

Company replied

Rated 1 out of 5 stars

Not happy ? Your return policies are so wrong. After trying to return your product a 5$ restocking fee was advised by your staff. Even though i wanted to buy something else, no appreciation or keepin... See more

Company replied

Rated 1 out of 5 stars

Made an online order for collection in store. Got several messages saying that the order is ready, when I arrived I was told that they couldn't find one of the items. They said they would attempt... See more

Company replied

Rated 1 out of 5 stars

Bought 4th Oct in store Roof Top Tent Mk 3 they offered on the day 10% value gift voucher still not received as of today 15th October. Have rung 6 times, each time a different person, each time a diff... See more

Rated 2 out of 5 stars

We normally frequent 4wd Supa center in Malaga. We have been to the Canningvale store and been very impressed. Will not be going back to Midland store again. No staff on the floor to ask for advice (... See more

Company replied

Rated 1 out of 5 stars

Terrible customer support, pay over $1000 for a battery that has faulty bms and won’t charge, then get stuffed around back and forth wasting time and money only to finally get refund but wouldn’t ref... See more

Company replied

Rated 1 out of 5 stars

Wrong item supplied and you don't get a refund. Very disappointing as item wasn't open and doesn't fit my vehicle. Also charge 10% off store credit from returned item. Definitely not customer service... See more

Company replied

Rated 4 out of 5 stars

Solar guy was awesome as was the new guy at the check-out. New guy had to ask for advice on fixing an awning to roof rails, more experience staff member seemed annoyed that we interrupted his chat.... See more

Rated 2 out of 5 stars

To be honest your signage is very deceiving , one sign says the price of the base unit , the one beside it says get this super bundle deal and of course everyone thinks bundle deal means base unit plu... See more

Company replied

Rated 1 out of 5 stars

Mixed experiences some staff are helpful and some simply lack product knowledge and create problems. Sold a RTT TOURER LIGHT, 270 Deg. Awning, Solar Panel Bars and brackets and Shower Awning. RTT can... See more

Company replied

Rated 1 out of 5 stars

Was sold an indoor solar controller for an outdoor application. When I returned unit as could not be used was told I will need to make a claim. Twelve days later after not hearing anything I contacte... See more

Company replied

Rated 1 out of 5 stars

was wrongly advised on fitment of 270 awning to my vehicle. when tried to fit was not even close.when tried to return for refund was told could only get store credit.after many phone calls to credit d... See more

Company replied

Rated 2 out of 5 stars

I stood in the store for about 15 minutes trying to find a staff member to help, the few staff who were there were all preoccupied. I ended up buying something off the shelf without any advice from st... See more

Company replied

Rated 5 out of 5 stars

*Really helpful staff at the Fyshwick Store. *High quality products..the performance of the 200 watt fixed solar panels I bought exactly matched the product description. A huge plus in a world f... See more

Rated 5 out of 5 stars

Ducked in last minute to replace a borrowed camping fridge/freezer that turned out to be munted. Received great advice and assistance to make sure the model I purchased would fit in my vehicle. Got... See more

Rated 1 out of 5 stars

Bought a fridge/freezer, found out it was heavily used (not just ex demo). Lots of scratches, stains, missing parts. Rung support centre twice, store has still not contacted me and no solution off... See more

Company replied

Rated 5 out of 5 stars

Very friendly service from both the salesman and warehouse guy, both down from Gosford. The items are both working well, the MPPT controller so easy to set up. Your videos on YouTube are very handy, b... See more


Company details

  1. Camping Store
  2. Hobby Store

Written by the company

Providing prices and value to help you get outdoors, camping and adventuring.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

193K reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Absolutely vile customer service

The shop will happily take your money and wash their hands of you. I was advised on a rooftop tent and told it would be compatible and fit my car. After purchasing I was told it couldn’t be taken out the box in store. Once home I mounted it to the car to see it was absolutely not compatible and far too big.
I contacted the call centre who were exceptionally rude and nasty on the phone. After being pushed around and sent back to the store and passed from person to person over the phone for the best part of a week my claim for a refund was denied. The store manager agreed I had been misadvised and that the tent was not fit for purpose. The claims departed still refused to refund me and made up every excuse to keep my money. The way I was spoken to on the phone was rude and belittling.
I also have looked online for reviews and it’s clear when looking on mass that the store is creating fake reviews en mass across social media.
Having spoke to other experts in the industry they advised that they see people like me (missold on their purchases from 4WD Supacentre) all the time. Do not buy from them!!

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Gazebo ripped in half after 2 weeks

Kings gazebo ripped in half after 2 weeks of use, and they rejected my warranty claim because I told them there was light rain at the time, so they said I "misused it due to adverse weather conditions". Ha! Horrible product and company. Stay well away.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Best camping equipment

Great low prices I brought a escape 65 fridge/freezer when I turned it on within seconds it started cooling my items it’s everything they say it is and more Thank you 4WD Supacentre campbellfield

January 25, 2026
Unprompted review
Rated 1 out of 5 stars

I bought 2 fridges yesterday and only 1…

I bought 2 fridges yesterday and only 1 cover so I decided to change the cover to suit the smaller fridge. I was met with a paperwork debarkle and furthermore more charges to suit a smaller fridge.What happened to service? Will not see me again.

January 3, 2026
Unprompted review
Rated 1 out of 5 stars

BUYERS BEWARE

BUYERS BEWARE. I purchased a Kings Escape 20 Fridge freezer and accessories as a surprise Christmas present for my husband. He was delighted with it, but decided he might to exchange it for a larger model. At first, the staff were reluctant because they said we hadn’t returned within 30 days (purchased 27.11.25, returned 27.12.25). As their computer had accepted the return, we fetched the item from the car. Husband had opened the tape on the box to look at his present. It was at this point they flatly refused to exchange the item, as it was against their ‘policy’ to accept opened boxes, as they ‘can’t resell’?! They advised that perhaps we could sell it on Facebook Marketplace!
DO NOT OPEN THE BOX IF YOU WANT TO EXCHANGE FOR A LARGER ITEM, OR RETURN - and if there’s a fault with it, be prepared to wave your money ‘bye-bye’.
THIS COMPANY IS SERIOUSLY DODGY, and evidently not interested in customer satisfaction.

December 27, 2025
Unprompted review
Rated 1 out of 5 stars

Customer service non existent

Customer service non existent. Purchased and paid for a Kings fridge click and collect Greenacre. Drove 40 mins to pick up today only to be told they don’t have any in stock and it sold out 2 months ago sorry. When asked for another store they showed me that only qld stores had stock and said policy was he couldn’t give me refund and I needed to call customer centre. I called and they didn’t seem to care at all. He wasn’t interested in helping me get one of the fridges from another store when I mentioned it “ that’s there stock”. Complete waste of time and crap service.

December 22, 2025
Unprompted review

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