Verified
I have placed a couple orders with this company before and they always deliver a beautiful, quality product. Recently I ordered a pet memorial gift for a friend and she was surprised with how much th... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
This company has awesome customer service. They respond to emails in a very timely manner. The pricing for a personalized crystal is unbelievably reasonable. I have now ordered two for gifts and the... See more
Company replied
Verified
Amazing product!!! That’s what I was looking for – excellent quality and fast delivery. Impressed with this crystal piece, its quality, style, features, are worth every penny. I recently purchas... See more
Company replied
Verified
I am absolutely delighted with this product Its pure quality and it.will be a fitting tribute to my late wife Angie This trophy will be awarded each year to her tin whistle tutors chosen pupil Tha... See more
Company replied
Verified
The imprint of my father is exact as the picture I sent .. its amazing . I had it made for my mother for christmas this year as its 10 years since his passing . Thank you so much for a wonderfull keep... See more
Company replied
Verified
How the images of the grandchildren's faces were captured so well. I was overjoyed to see these images reflected on the backside of the crystal as well.
Company replied
Verified
Really fast deliver. The crystal was amazing! Took a picture of our late dog and they forever etched her looking 3D. The base light was super bright so we diffused.
Company replied
Verified
The product turned out very nice . Excellent wrapping for shipment and an easy ordering process. Nice it’s a Canadian product…would definitely recommend.
Company replied
Verified
I purchased the piece to lift the spirits of a dear friend after Mom transitioned. So, it is a reminder of cherished memories that are always with her.
Company replied
Verified
The items arrived as ordered and look great! I would have made the writing a bit bigger to be easier to read, but I am not sure if what I wanted would have fit. Nice quality. Items arrived within d... See more
Company replied
Verified
Incredibly fast, took only 2 days to receive our crystal cube ,vert happy beautiful job ,thank you
Company replied
Verified
I had an amazing experience with AB Crystal Collection when ordering a custom 3D crystal photo for our good friends’ anniversary. Initially, we mistakenly thought it was their 15th anniversary and p... See more
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Verified
AB Crystal Collection customer service is second to none including extensive product knowledge, prompt courteous replies from my first contact to processing then shipping of my orders. Highly recommen... See more
Company replied
Verified
Order shipped incredibly quickly. Was easy to order. Product was beautiful. My husband was very happy with the memorial piece.
Company replied
Verified
You sent me an image of a complete strangers family and not the image of a dog i submitted. It is a gift and arrived late today. I have called customer service and left a message but need to speak w... See more
Company replied
I received another customer’s order and never received mine. The mistake caused me to be without a Christmas gift for my friend and left me scrambling last minute. I would not recommend AB Cryst... See more
Company replied
Verified
I did this on line with the help of my grandson, he is my technical advisor. The crystal was sent directly to my grandaughter in Austria.sending it directly saved me a lot in having to pay for additio... See more
Company replied
Verified
Love the crystal image and super fast for creation and delivery. I know it will be very loved as a gift for my parents. :) Thanks!!
Company replied
Verified
The company is very responsive to emails; ordering on the website was easy & shipping was very quick! The item received was exactly as described. Only reason for 4 stars was the crystal had a few litt... See more
Company replied
Verified
Unfortunately, I was hoping the final product detail would have have been better and some adjustments made accordingly to reduce the impact of cedar branches that were interfering a bit. Wondering... See more
Company replied
Verified
My only wish is that the etching was positioned a little lower, so it was central to the heart frame. If given the option of a preview, I would have been able to correct this. Otherwise, it was a very... See more
Company replied
Verified
I am very dissatisfied with this product. I provided a high quality photo and received a big block of do called crystal with an image of our dog which you can barely see. The image is very faint and m... See more
Company replied
Verified
The piece is extremely nice. Exactly as described. My issue is with the engraving that I asked for. I send the company logo and asked that it be Engraved. That didn’t happen. I’m having to have it e... See more
Company replied
Verified
The custom crystal is nice and delivered quickly. However the LED base is not well finished and only comes with a USB plug - no pronged wall plug.
Company replied
Verified
Such a beautiful keepsake to remember my beloved pup 🐾🐾❣️ And I was impressed with the quick delivery too.
Company replied
Verified
I called for a quote for price, type of logo and wording on the product, and delivery date. It's exactly as promised. Good quality.
Company replied
Verified
Fast and safe delivery was amazing. Quality of my order was excellent. Service great too
Company replied
Verified
So far we have ordered 3 crystals and each time wr receive a piece of art bringing our furries to life! Thank you
Company replied
Verified
Phone call before I ordered. Prompt delivery. Quality of product was excellent. Exceeded my expectations overall!
Company replied
Verified
Excellent delivery service. And gift is awesome. Really more than 5 star rating.
Company replied
Verified
The crystal was beautifully done, very true to life and completed with efficiently
Company replied
Verified
Fast delivery, it is beautiful, its a gift for someone else.
Company replied
Verified
Used the wrong picture on the keychain. Used the same picture as the large heart and not the pictured loaded for the key chain.
Company replied
Verified
Excellent product and service I have ordered 20 items from this company. Absolutely fantastic.
Company replied
Verified
There was a slight imperfection and they promptly replaced the item without hesitation.
Company replied
Verified
Wonderful etching. Wish a preview could be provided before purchase.
Company replied
Verified
Super fast delivery snd great product I highly recommend
Company replied
Verified
The pucture turned out perfect. A great memorial to a lost friend.
Company replied
Verified
Beautiful product..very Fast delivery... Magnifique, j'étais surpris de la rapidité d'envoi...
Company replied
Verified
Fast service. Satisfied with the product
Company replied
Verified
crystal looks great, delivered in less then a week.
Company replied
Verified
That the picture was centered appropriately and delivery was super quick!
Company replied
Verified
Excellent product and great service and support
Company replied
Verified
Marvelous, Nice product and shipping was very fast Thank you
Company replied
Verified
Received item quickly. It is stunning. Thank you.
Company replied
Company details
- #5 of 10 best companies in Gift Shop
- #1 of 1 best companies in Art & Antiques
- #1 of 1 best companies in Glass Etching Service
- #4 of 4 best companies in Lighting Store
- #1 of 2 best companies in Novelty Store
- #2 of 3 best companies in Picture Frame Shop
Written by the company
A and B Crystal Collection was founded by brothers and childhood friends in 2014. When one of our founders first glimpsed three dimensional engraved crystal on his honeymoon, we were all mesmerized and immediately recognized its potential as a small business. Within months we had joined forces with other local small businesses, moved into a warehouse, and began studying the photo conversion and engraving process. Since those first days in 2014, we have grown our business, honed our craft, and fulfilled over 20,000 orders to individuals and businesses alike. We have had the blessing of playing a role in the countless celebrations, holidays, and cherished memories of our valued customers.
Contact info
4360 CHEMIN DE LA COTE-DE-LIESSE, H4N 2P7, MONT-ROYAL, Canada
- (514) 667-5776
- [email protected]
- abcrystalcollection.com
4.5
Excellent
569 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Verified
Reply from AB Crystal Collection
Thank you so much! 😊 We’re glad you had a good experience with our customer service. Your support truly means a lot to us! 💎
Verified
Angie Macdonald Trophy
I am absolutely delighted with this product
Its pure quality and it.will be a fitting tribute to my late wife Angie
This trophy will be awarded each year to her tin whistle tutors chosen pupil
Thank you again
Kenny Macdonald
January 16, 2026
Reply from AB Crystal Collection
Dear Kenny,
Thank you so much for sharing such a touching message with us. We are truly honored that this piece will serve as a lasting tribute to your late wife, Angie. Knowing that the Angie Macdonald Trophy will be awarded each year in her memory is incredibly meaningful, and we’re humbled to be a small part of something so special.
It brings us great comfort to know that our work will help celebrate her legacy and inspire future students. Thank you for trusting us with something so deeply personal.
With our heartfelt gratitude,
AB Crystal Collection Team 💎
Verified
Reply from AB Crystal Collection
Thank you so much for your kind words! 💎 We’re delighted to hear you loved the product and that it arrived quickly. Your support means a lot to us! ✨
Verified
Reply from AB Crystal Collection
Thank you so much! 💎 We’re happy to hear you loved the product and that our communication met your expectations. Your support truly means a lot to us! ✨
I received another customer’s Christmas order
I received another customer’s order and never received mine.
The mistake caused me to be without a Christmas gift for my friend and left me scrambling last minute.
I would not recommend AB Crystal to anyone. I’ve used 3d Art Pix in the past and I should’ve used them again. Lesson learned.
December 24, 2025
Unprompted review
Reply from AB Crystal Collection
Receiving the wrong order—especially when it was meant to be a meaningful gift—is unacceptable, and we sincerely apologize for the disappointment and inconvenience this caused.
This is not the level of service we aim to provide, and we take full responsibility for the mistake. We truly regret that this impacted your holiday plans and understand how upsetting that must have been.
Please reach out to us directly at [email protected], and we will make this right as quickly as possible—whether that means a replacement, refund, or another resolution that works best for you.
Thank you for bringing this to our attention. We appreciate the opportunity to correct it and regain your trust.
Verified
Easy to order
December 11, 2025
Reply from AB Crystal Collection
Thank you so much! 😊 We’re glad to hear you found the ordering process easy. Your support means a lot to us, and we look forward to serving you again soon! 💎
Verified
Reply from AB Crystal Collection
Thank you for bringing this to our attention. We’re sorry for any confusion regarding the base you received with your crystal. 🙏 We understand how this can be disappointing. Please contact us at [email protected]
or call +1 514 667 5776, and our team will be happy to review your order and assist you with a solution.
Verified
This is a gift for my daughter-in-law‘s mother
This is a gift for my daughter-in-law‘s mother who lost her husband last year. It’s absolutely perfect and hopefully we’ll remind her that soulmates love for each other never dies
I love the work that you guys do. Thank you so much🤗❤️❤️.
December 9, 2025
Reply from AB Crystal Collection
Thank you so much for sharing this beautiful message. 💖 We are truly honored that our crystal could be part of such a meaningful gift during a time of remembrance. Knowing it may bring comfort and remind her that love never fades means everything to us.
Your kind words and support touch our hearts — thank you for trusting us with something so special. 🤗❤️
Verified
Sent engraving late and was another customers, not image i ordered
You sent me an image of a complete strangers family and not the image of a dog i submitted. It is a gift and arrived late today. I have called customer service and left a message but need to speak with someone for resolution soon. I have a broken hand so contacting with all details by email instead of phone is very difficult.
December 8, 2025
Reply from AB Crystal Collection
We are truly sorry for this experience, and we completely understand how upsetting and frustrating this must be — especially since this was a gift and arrived late. Please accept our sincere apologies for the incorrect image being sent and for the inconvenience this caused. This is not the level of care or accuracy we strive for.
We take matters like this very seriously and want to resolve it for you as quickly as possible. Since you mentioned that contacting by phone is difficult at the moment, please email us at [email protected] with your order number, and our team will prioritize your case and work with you to find an immediate resolution.
Thank you for bringing this to our attention and for your patience — we truly appreciate the opportunity to make this right.
Verified
Acrylic Santa Claus. The only thing that we would like better is if it would be offered with a mirrored rotating base with color changing LEDs but still the Santa detail is very nice and it will make
The service was much faster than I expected which was very pleasing
December 8, 2025
Reply from AB Crystal Collection
Thank you so much for your thoughtful feedback! 🎅✨ We’re delighted to hear that you loved the Santa detail and were pleased with how quickly your order arrived. We also really appreciate your suggestion about offering a mirrored rotating base with color-changing LEDs — that’s a great idea and something we’ll certainly take into consideration for future product options.
Your input helps us improve, and we’re grateful you chose AB Crystal Collection!
Verified
AB Crystal Collection customer service
AB Crystal Collection customer service is second to none including extensive product knowledge, prompt courteous replies from my first contact to processing then shipping of my orders. Highly recommend AB Crystal Collection for incredible, unique products and top notch service.
November 27, 2025
Reply from AB Crystal Collection
Thank you so much for your continued support over the years! 💎 We’re truly grateful for your loyalty and are delighted to hear that you enjoy our unique products and fast delivery. It means so much to us that you choose our crystals as meaningful gifts. We look forward to creating more special pieces for you in the future! ✨
Verified
Great gift investment!!
Love the crystal image and super fast for creation and delivery. I know it will be very loved as a gift for my parents. :) Thanks!!
November 19, 2025
Reply from AB Crystal Collection
Thank you so much for your wonderful feedback! 💎 We’re thrilled to hear that you loved the crystal image and that it was created and delivered so quickly. Knowing it will be a meaningful gift for your parents makes it even more special. We truly appreciate your trust — thank you for choosing AB Crystal Collection! 😊✨
Verified
I have been ordering from ABC Crystal…
I have been ordering from ABC Crystal for some years now, and their products are unique, a great gift and delivery is super fast.
November 19, 2025
Reply from AB Crystal Collection
Thank you so much for your continued support over the years! 💎 We’re truly grateful for your loyalty and are delighted to hear that you enjoy our unique products and fast delivery. It means so much to us that you choose our crystals as meaningful gifts. We look forward to creating more special pieces for you in the future! ✨
Verified
The imprint of my father is exact as…
The imprint of my father is exact as the picture I sent .. its amazing . I had it made for my mother for christmas this year as its 10 years since his passing . Thank you so much for a wonderfull keepsake .
November 5, 2025
Reply from AB Crystal Collection
Thank you so much for sharing this touching message. 💖 We’re truly honored that the crystal could capture your father’s image so beautifully and provide such a meaningful keepsake for your mother, especially during such an important anniversary. Knowing it brought comfort and will be cherished means the world to us.
Thank you for trusting us with something so special.
Verified
Great Service
There was a slight imperfection and they promptly replaced the item without hesitation.
November 3, 2025
Reply from AB Crystal Collection
Thank you so much for your kind feedback! 💎 We’re glad we could resolve the issue quickly and get a perfect replacement to you without any hesitation. Your satisfaction is always our priority, and we truly appreciate your trust! 🙏✨
Verified
The piece is extremely nice
The piece is extremely nice. Exactly as described.
My issue is with the engraving that I asked for. I send the company logo and asked that it be Engraved. That didn’t happen. I’m having to have it engraved elsewhere. Other than that it’s a very unique piece.
November 3, 2025
Reply from AB Crystal Collection
Thank you for your feedback and for sharing your experience. 💎 We’re glad to hear that you liked the crystal itself, but we’re truly sorry the engraving request was not completed as expected. That’s not the experience we aim to provide. Please contact us at [email protected]
or call +1 514 667 5776 so we can look into this right away and make it right for you. 🙏
Verified
Reply from AB Crystal Collection
Thank you so much for your wonderful feedback! 💎 We’re so happy to hear that the delivery was quick and the crystal turned out perfectly. Your support means a lot to us! ✨
Verified
The crystals were beautiful and amazing…
The crystals were beautiful and amazing customer service! Thank you
October 14, 2025
Reply from AB Crystal Collection
Thank you so much for your kind words! 💎 We’re so happy you loved the crystals and had a great experience with our customer service. Your support truly means a lot to us! ✨
Verified
Reply from AB Crystal Collection
Thank you so much! 💎 We’re thrilled you loved how amazing it looks with the LED lights — they truly bring the crystal to life! ✨
Verified
Incredibly helpful team!!
The personal service and interest in why I needed the gifts and help in getting them to me were extraordinary. Thank you so much!
September 29, 2025
Reply from AB Crystal Collection
Thank you so much for your kind words! 💖 We’re truly delighted to hear that our team could assist you personally and make your experience special. It means a lot to know our effort made a difference — we’re always here whenever you need us! 🙏✨
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