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Suddenly able to reduce the cost and add channels when I contact them to quit. As a customer I want the right product at the right cost from day 1 without having to complain.
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Invited
We only use the service in our camper, still we was charged for tv in more rooms. Since we only use this service in the camper the cost is too high
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Very difficult to get through your answering machine and talk to a person who could help me.
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Far too long time to get response. Both on chat and telephone. Not enough competence on the contractual part.
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Service desk easily understood my loggin need, and guided me throug the loggin sequense
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After several attempts, I hopefully got in contact with a support consultant that will escalate the problem so I will get the problem resolved.
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Great costumer service. The streaming service works perfectly.
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Bad customer service. They do not do whatt They promise!
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Much to long to wait in the phone.No re-call offer,so the phone is stock to your ear for nearly an hour.
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Have been trying to cancel my subscription for the past couple of days. Allente keeps sending me to “different departments” and saying someone will call me back about processing my cancellation o... See more
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This was a very bad experience. After canceling my subscription, I should have received a confirmation from allente on sms. I never did ,and tried to call them several times ,but my call was canceled... See more
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One star- because there is no lower rating. Customer «service» nonexistent. STAY AWAY FROM ALLENTE. Every negative issue brought with them from old Canal Digital,nothing of the little there was by Via... See more
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When calling in, there is a robot answering.. you dont respect customers with that approach. There should be a human that takes the phone. Im looking for an other vendor. This is low end,, cannels d... See more
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Invited
I asked for technical help with adjusting satellite dish setup after rainstorm messed up. They only want me to change over to use my fiber Internet and their newest box. Where I am locked out of my r... See more
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Working hard to keep customers captive. I cancelled my subscription in January, and was informed I would have to pay until the end of February. In March they sent a new invoice - and Customer Serv... See more
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Invited
Very bad customer service. waited 3 months for the operator and satellite tuner and still haven't arrived or called me back. if there were other companies near my cottage I would switch to them !
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😏😒🧐🫣 I’m been waiting since August last year for a «service-man» to check my parabol! No I will out of Allente/ Canal Digital where I have been a member since 2005!
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Customer service do not confirm my request by email as promised Mvh Jostein Grønhaug Tlf 451 46 206
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Everything! The company does not seem to take its customers seriously. Terrible experience and truly lousy company practice. Never again! ☹️☹️☹️😝😝😝👎👎👎
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Terrible customer service, and hidden fees when u say up, and they add 1 month extra when u say up.
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Very difficult to get passed the incredibly stupid Alli robot. Treating customers like that makes customers like me running away
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A total incompleat company, impossible to com in contact with when you want to finish your subscription
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Every thing vent wrong and there is NO understandig off customer service,
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Not possible to contact customer service. 2 hours waiting no respons. Contact via technical support would look into the problem.
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Let’s just say my experience with Allente Norge which ended a year ago has been… a character-building journey. Somehow, I found myself locked into a TV subscription I never knowingly agreed... See more
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Invited
Get rid og the chatbot, and be 100% more customer friendly and flexible.!!!!!
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Too long waiting time to get in kontackt with service personell.
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Allente charger tiltross for flytting. Elendig
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Invited
Transfer to Bahnhof for internet service is unacceptable when Bahnhof has no customer service
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Kundebehandling ele dig
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Very bad service.
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Answer the phone.
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⭐⭐⭐⭐⭐ Alltid god service
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No help at all
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Company details
About Allente Norge AS
Written by the company
Allente er en underholdningsleverandør som tilbyr TV, streaming og bredbånd til det nordiske markedet
Allente – all entertainment ble til etter sammenslåingen av Viasat og Canal Digital, to varemerker som du sikkert kjenner og som har tilbudt nordiske hjem TV-underholdning av høy kvalitet i over 20 år
Med Allente samler du all favorittunderholdningen din, TV-kanaler og streamingtjenester, på; ett og samme sted. Enklere, smidigere og mer oversiktlig – dessuten til en bedre pris
Du velger selv om du vil ha TV via parabol eller fiber, og med Allente-appen kan du se på TV hvor du vil, når du vil på alle skjermene dine – fritt i hele EU/EØS.
Dessuten tilbyr Allente raskt, enkelt og stabilt bredbånd opp til 1000 Mbit/s.
Contact info
Norway
- allente.no
2.0
Poor
4K reviews
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helt uakseptabel connection og sinnsykt…
helt uakseptabel connection og sinnsykt dårlig NAT system på ruteren.
December 17, 2025
Unprompted review
Reply from Allente Norge AS
Hei!
Takk for at du deler tilbakemeldingen din. Dersom du har problemer med routeren din, så anbefaler vi at du tar kontakt med nettverksleverandøren din. Allente tilbyr ikke internett-løsninger per dags dato.
Dersom det gjelder ditt TV-abonnement gjennom Allente, ta kontakt med oss på 915 06 070 så skal vi hjelpe deg så godt vi kan.
Ønsker deg en god dag videre.
Mvh Allente Kundeservice
Allente charger tiltross for flytting
Allente charger tiltross for flytting. Elendig
November 25, 2025
Unprompted review
Reply from Allente Norge AS
Hei Ragnar!
Takk for tilbakemeldingen din. Det er viktig at du gir oss beskjed når du flytter sånn at vi kan avslutte-, eller hjelpe deg med flytting av abonnementet ditt.
Ta kontakt med oss på tlf. 915 06 070 slik at vi kan få sjekket opp i dette.
Ønsker deg en god dag videre!
Mvh Allente Kundeservice
Invited
Kindnes and nolitcj 100%
October 11, 2025
Reply from Allente Norge AS
Hi Dag!
Thank you for your feedback. We're glad to hear about your positive experience.
If you need anything, please contact us at 915 06 070.
Best regards,
Allente Customer Service
Invited
Reply from Allente Norge AS
Hi Per Oskar!
Thank you for sharing. We are thrilled to hear that you think so! Please let us know if there's anything!
Best regards,
Allente Kundeservice
Invited
Best i Norge🆒💯💯💯♥️👍🏼👍🏼
September 12, 2025
Reply from Allente Norge AS
Hei Karl Tommy!
Tusen takk for den hyggelige tilbakemeldingen, det setter vi stor pris på! Så godt å høre at du er fornøyd med oss.
Mvh Allente Kundeservice
Promising service, but customer service sucks
Something good in the channel lineup and streaming works okay. But cancelling my subscription was a nightmare—constant transfers between departments, no clear instructions. Great idea, poor execution.
September 11, 2025
Unprompted review
Reply from Allente Norge AS
Hi Wesley!
Thank you for sharing your experience with us. We sincerely apologize that the process of terminating your subscription has been frustrating and unclear. This is not the experience we want our customers to have, and we will take your input to improve both our procedures and communication.
If you still have questions or need assistance, you are very welcome to contact our customer service at 915 06 070. Our opening hours are:
Technical inquiries: 09–20 weekdays, 10–18 weekends, and 10–15 public holidays
Subscription and billing inquiries: 09–18 weekdays, closed on weekends and public holidays
Best regards,
Allente Customer Service
Invited
After several attempts
After several attempts, I hopefully got in contact with a support consultant that will escalate the problem so I will get the problem resolved.
September 8, 2025
Reply from Allente Norge AS
Hi!
Thank you for your feedback, we truly appreciate you taking the time to share your experience.
We are sorry to hear that it took several attempts to get through, but we are glad that your case is now being escalated. Hopefully, this will lead to a quick resolution. If you need any further assistance, please don’t hesitate to reach out.
You can contact our customer service at 915 06 070.
Technical support: 09 to 20 on weekdays, 10 to 18 on weekends, and 10 to 15 on public holidays.
Subscription and billing inquiries: 09 to 18 on weekdays, closed on weekends and public holidays.
Best regards,
Allente Kundeservice
Invited
Transfer to Bahnhof for internet…
Transfer to Bahnhof for internet service is unacceptable when Bahnhof has no customer service
September 3, 2025
Reply from Allente Norge AS
Hi Ina!
Thank you for sharing your feedback with us.
We understand your concerns regarding the transfer to Bahnhof, especially if you’ve experienced challenges with their customer service. If you need help with your internet you can give us a call and we will help you as much as we can.
Customer Service: 915 06 070
Technical support: Weekdays 09–20, weekends 10–18, public holidays 10–15
Subscription and billing: Weekdays 09–18 (closed on weekends and public holidays)
Best regards, Allente Kundeservice
Invited
Reply from Allente Norge AS
Hi Bjørnar!
Thank you for sharing. We are sorry to hear about your technical difficulties. Call us at tel. 915 06 070 to get assistance with this.
Best regards,
Allente Customer Service
Invited
Their service dep could not help me…Miserable Technical support
Their service dep could not help me technically unless i downloaded their app on my telly which I could not do. I was responding to a request /recommendation to update, after which I was unable to watch TV2 Sport. I will now stop this app, and Allente will lose payment of NOK 5.508 /yesr.
August 15, 2025
Reply from Allente Norge AS
Hi, thank you for sharing your experience. We’re sorry to hear about the trouble you’ve had after the update. Your feedback is important, and we’ll make sure it’s passed on to the right team.
Best regards Allente customer service
Invited
I asked for technical help with…
I asked for technical help with adjusting satellite dish setup after rainstorm messed up. They only want me to change over to use my fiber Internet and their newest box. Where I am locked out of my recordings if they are over 1 year old. I was never told about that HUGE change against how things been before. That is a large limitations, it makes me angry.
And the way my phonecall today with customer service went, where they suddenly disconnected me, I am not at all happy with this company right now.
August 15, 2025
Reply from Allente Norge AS
Hi, thank you for your feedback. We’re sorry to hear about your experience with both the service change and your call with customer support. We’ll make sure your comments are shared with the right team, as we truly value your input.
Best regards Allente customer service
Invited
Be 100% more flexible!!
Get rid og the chatbot, and be 100% more customer friendly and flexible.!!!!!
August 13, 2025
Reply from Allente Norge AS
Hi!
We appreciate you taking the time to share your thoughts. Your feedback on flexibility and the chatbot is valuable, and we’ll make sure it’s passed along to the right team.
Best regards, Allente customer service
Invited
Reply from Allente Norge AS
Thanks so much for your feedback! We're happy to hear you appreciated our knowledge. Let us know if there's anything else we can help with.
A Subscription I Never Asked For and a Customer Service Journey I Won’t Forget
Let’s just say my experience with Allente Norge which ended a year ago has been… a character-building journey.
Somehow, I found myself locked into a TV subscription I never knowingly agreed to,and when I reached out for help, I was met with a firm “too late, your 15-day trial period has expired--you now have a 6-month binding period.” Never mind the fact that I’d sent multiple emails and made several calls before I was left waiting for a couple of days to figure out on their end a possible contract cancellation.
Things only started moving when I brought in the big guns – a consultation with the Norwegian Consumer Authority. Suddenly, Allente's previously dismissive tone took a turn towards what I’d call only 'superficially accommodating'. When I asked for the recorded sales call, audio proof evidencing that the sales representative had thoroughly informed me about the new TV subscription and received a verbal confirmation from me to proceed (as advised by the CA), I was miraculously and promptly redirected to their outsourced sales partner, HK Marked.
After some lengthy email ping-pong, HK Marked did eventually cancel the subscription by nullifying their initial order to Allente. But really, it shouldn’t take a government agency and a mini investigation to resolve a matter like this.
While Allente might argue they can’t control the tactics of their partners, I’d gently suggest they absolutely should. A bit of due diligence and better oversight would go a long way. As for their customer service throughout? Let’s just say it wasn’t exactly a masterclass in empathy or efficiency.
I am writing this in hopes they see it as a learning opportunity for them and a word of caution for their potential customers.
August 4, 2024
Unprompted review
Reply from Allente Norge AS
Hi!
Thank you for sharing your experience with us. We’re truly sorry to hear about the challenges you faced during your time with us.
While we’re relieved the issue was eventually resolved, your feedback highlights areas we should work with improving.
We appreciate you taking the time to write this. Your experience is a valuable reminder for us to do better, and we will use it as a learning opportunity to strengthen our processes and customer care.
Best regards,
Allente Customer Service
Invited
Too expensive
We only use the service in our camper, still we was charged for tv in more rooms.
Since we only use this service in the camper the cost is too high
August 1, 2025
Reply from Allente Norge AS
Hi Bjørn Martin!
Thank you for sharing. Please call us at tel. 915 06 070 and we will help you sort this out. Maybe we can find a better solution for your needs as well.
Have a good day!
Best regards,
Allente Customer Service
Invited
Much to long to wait in the phone.No…
Much to long to wait in the phone.No re-call offer,so the phone is stock to your ear for nearly an hour.
July 28, 2025
Reply from Allente Norge AS
Thank you for your feedback, and we're truly sorry for the long wait time you experienced on the phone. We understand how frustrating it can be to wait without a call-back option, and we appreciate you bringing this to our attention.
We're continuously working to improve our customer service experience, and your input helps us do that. If there's anything we can assist you with now, please let us know — we're here to help.
Invited
Great my man Jonathan took care of…
Great my man Jonathan took care of things so I didn't have to go and wonder about A thing
He took care asap and as i wrote in my native language Norwegian is he woth his weight
In gold
⭐️⭐️⭐️⭐️⭐️⭐️
July 23, 2025
Reply from Allente Norge AS
Hi Mona!
Thank you for sharing. We are thrilled to hear about your positive experience with Jonathan.
Wish you a good day!
Best regards,
Allente Customer Service
Invited
They do not know what They are doing.
July 22, 2025
Reply from Allente Norge AS
Hi Eivind!
Thanks for sharing your review. We are sorry that you feel this way. Please call us at tel. 915 06 070 and we'll see if there's anything we might help you with.
Have a good day!
Best regards,
Allente Customer Service
Invited
Not possible to contact customer…
Not possible to contact customer service. 2 hours waiting no respons. Contact via technical support would look into the problem.
June 30, 2025
Reply from Allente Norge AS
Hi Geir!
Thank you for sharing your review. We are sorry for the long waiting. What is your problem exactly? Have you check out our self-service?
https://www.allente.no/kundeservice/feilsoking/
Hope this helps. If not, please call us at 915 06 070 and we will help you as soon as we can.
Best regards, Allente Customer Service
Invited
Every thing vent wrong and there is NO…
Every thing vent wrong and there is NO understandig off customer service,
June 24, 2025
Reply from Allente Norge AS
Hi Roar!
Thank you for sharing your review. We are sorry to hear about your experience. Please contact us at tel. 915 06 070 so that we can understand your needs better and help you.
Hope to hear from you soon.
Best regards, Allente Customer Service
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