Aosom UK | Online Store Reviews 14,082

Negative things: 1. Item took longer and was not free for delivery to people in Northern Ireland. 2. Boxes codes did not fully match order code. This was finally sorted. 3. A first order d... See more

I bought an electric scooter for my wee grandson great value for money but aftrer a few uses it wouldnt charge i got on to the company and next day i had a brand new scooter sent out and did not have... See more

Good price and delivered when said. I am using as a storage for my steam locomotive whilst it's under maintenance and the tent gives good clearance around for working, fits in my drive and is waterpr... See more

Brilliant solar 3 headed garden lamppost with planterbase. Very sturdy but time will tell if it withstands any gales. Really bright light. Easy to order and prompt delivery. Wiuld definitely use Aosom... See more

The instructions to ‘build’ the chair could do with improvement but overall reasonably easy (if somewhat heavy) to build. At the highest setting the chair is still rather low for a standard desk heig... See more

So I did get my order in good time frame. I was well informed about any delays. Item arrived in proper boxes -one was a bit damaged but I didn't take any notice. The whors start when we try to put the... See more

Easy site to navigate. Excellent communication throughout Order delivered within a few days at time stated Furniture quite difficult to put together as a very small area to screw bolts together... See more

Item was never delivered. Only received a message from Evri saying that the item had been delayed, but emails from Aosom asking how i was enjoying the product. Turned out that Evri had lost the item... See more

Dog pen was good value and arrived on time. The vertical rods unfortunately scratched our hard flooring, which in fairness was predictable. Despite a no quibble returns policy (as new, undamaged, ori... See more

I don’t often do reviews but felt this purchase deserved it. Ordered the children’s furniture bundle, which included bed, dressing table and mirror ! Quality was amazing and my 3 year old granddaught... See more

We ordered a rattan garden furniture set and received same day confirmation that our goods had been dispatched. They arrived 48 hrs later by courier so really impressed with the delivery timescale. Th... See more

Brought 2 metal sheds from this company. biggest problem was holes not lining up, however the screws provided will bore a new hole but this costs in time. And very poor quality instructio... See more

Prompt delivery and product as described. This was a self-assembly storage unit, which came with clear instructions and all the correct components. The only minor criticisms are that: the rear... See more

Found the pet carrier by chance after many searches on other sites. The price was brilliant as it was exactly what I wanted to buy. No extra postage which was a bonus&arrived very quickly, thank goo... See more

Lovely Greenhouse. Husband built it mostly on his own, over a couple of days. Just a little help needed as we were building it into a corner (so 2 sides were up to a fence) which made putting the roof... See more

Purchased an accent chair and 2 sideboards. Quickest delivery I’ve ever had for furniture. Everything well packed. I compared prices for the same items on other sites and Aosom couldn’t be beaten. I’l... See more

Ordered a new bin for use as a laundry hamper in my room. The bin was stylish, sleek, and exactly as pictured. It was also packaged incredibly well, with adequate padding/wrapping for protection. I ha... See more

I had never heard of Aosom before so I went straight to Trust Pilot and saw the good reviews so went ahead and ordered a rabbit hutch & run. I ordered on Friday morning and received both items on... See more

No one should attempt purchase from this merchant if you have to return it Unless you have no access to other big sites like Amazon Snd other alternatives then can use this Merchants Difficult t... See more

Order placed via groupon. Immediately saw address incorrect. 20 hours later they are still giving different responses each time I try to contact their overseas call centre ie provide more info, can’t... See more

Customer service poor and unhelpful. Apparently you can only review an item within the first 2 months. so if anything goes wrong after you cannot warn customers they police the socials to only reflect... See more

terrible customer service - advised different things on each of my three calls, all of which were contradicting to the previous agent. still no closer to my £300 refund for their mistake. they... See more

Disgusting service ! I've purchased an awning and installed it. The unit doesn't function Aosom will not replace or repair and washing their hands of any duty to supply a functioning unit.... See more

REPLY UPDATE: ORDER WAS £106.16. REFUND SO FAR £44. WHERE IS REST OF MY REFUND. I HAVE HAD A PART REFUND. YOU ONLY DELIVERED 2 X SINGLE RAISED BEDS. MEANT TO BE 2 X 2 SETS. SO MISSING 2 S... See more

PawHut Wooden Hamster Cage, Mice Rodent Small Animals Kit Hutch, 3 Tiers Exercise Play House, with Wheels, Bottom Tray, 99 x 50 x 69 cm, Natural Wood Bad fitting (the cover of the cage and the cage... See more

Terrible customer service. Placed an order on Nov 28, cancelled within 12 hours and told by 8 different customer service advisors it can’t be cancelled and I need to refuse the delivery. No concern... See more

Goods were slightly damaged. Didn't notice until we opened it to construct the shed. Not impressed! Also, before purchasing the item I specifically asked that the invoice details be addressed to our... See more

Some parts had no holes predriied. Material very thin and easily dented. Instruction booklet really difficult to read with many sequences not explained, graphics poor. 2/3 experienced constructors n... See more

I spent a lot of money on a garden mini greenhouse which is wrecked after 7 months. Aesom refused to to anything saying they only offer a 6 month guarantee conveniently! They don't care once they have... See more

Had I read the reviews for Aosom before ordering, I would never have done so.  One website shows all negative reviews, whilst a second only has 4-5* reviews. I will not be purchasing again from thi... See more

Bought two of these greenhouses, only been up two weeks all well fitted together however the bar at the top where it joins in the middle has split right through the bar these need better support than... See more

Shocking service, ordered a product. When it came it was faulty. I immediately let them know by emsil and video, however we keep receiving replies back from many individuals asking for the same thi... See more

Tried to buy an item of furniture today, the 10% discount code never worked even after sending me a second code. Rang customer services, no answer, was asked to leave a message and request call bac... See more

Absolutely horrendous company. Purchased an air con unit that got 'lost in transit' a second one was allegedly sent out that was allegedly returned to sender because it 'got damaged in transit'. The... See more

Absolutely hideous..i purchased a mini sunny shed its just started raining and the thing leaks like a sieve ...everywhere roof side panels front all my stuff is soaked inside the most pathetic thing I... See more

Ordered a hard topped gazebo from this company 2 weeks ago. It arrived in 2 deliveries within 3 days. Excellent process from start to finish. Gazebo is stunning! Instructions were very easy to follow.... See more

Late Delivery/damaged parts Poor assembly instructions and no instructions at all for fitting the floor frame Youtube Video useless in certain parts of the assembly Lots of extra work drilling hol... See more

Nice Patio set 2 armchairs and a small coffee table. Well made, no problem assembling it, took quite a few hours though. I gave 4 stars because the cushions are mit the same as the picture on lin... See more

I've now had two Outsunny parasols from Aosom and both have broken within a year. The second time the handle just popped off and when I contacted them firstly they allegedly only offer 6 months guaran... See more

Great product, only downside is that you cant get up to date delivery information. Item had to be left in porch at rear of house, which is a pain for the delivery guys, especially woth such a large it... See more

It arrived on time well packed my only moan is that of the delivery driver who did neither ring the doorbell or knock on the door just left it outside in the rain and I received the email to say that... See more