Ordered bed frame and mattress Monday evening, delivered as arranged Wednesday morning. Took couple of hours to put together, very simple instructions, delivery to required room, telephoned 40 mins... See more
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Hopefully this will be a good mattress. Unfortunately we had to pay £60 delivery charge even though it is advertised as being free on the website - I rang a helpful lady at Bed Star & she explained th... See more
Company replied
I have ordered a mattress, spoke to lady from customer services first regarding delaying delivery. She was very polite, helpful and friendly. Was confident to place an order and browse website for f... See more
Company replied
Easy to use website , seemed straightforward ... and offering very fast delivery is what attracted me in ordering from this company as i urgently need the bed for my holiday property . Reviews lo... See more
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Company details
Written by the company
UK online Beds superstore. Beds and mattresses at low prices. Wooden pine beds, leather beds, Memory Foam, cheap metal beds, Silentnight, Millbrook plus much more.
Contact info
Chapel Showrooms, HG5 0HN, Knaresborough, United Kingdom
- 01423863914
- [email protected]
- bedstar.co.uk
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and efficient sales team
Fast and efficient sales team, through and polite.
Thank you, most helpful Garth.
February 4, 2026
Unprompted review
Reply from Bedstar.co.uk
Good morning Ann
Thank you for the great feedback! I'll let Gareth and the team know.
We hope you will be very happy with your chosen goods when they arrive.
Kind regards
Bedstar Ltd
Easy ordering process
January 29, 2026
Unprompted review
Reply from Bedstar.co.uk
Good morning
Thank you so much for your positive feedback on our ordering process! We're delighted you found it easy and straightforward—that's exactly what we aim for.
Kind regards
Bedstar Ltd
Easy to place an order
Easy to place an order. Looking forward to seeing quality of product.
January 28, 2026
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Susana
Thank you so much for your positive feedback on our ordering process! We're delighted you found it easy and straightforward—that's exactly what we aim for.
Kind regards
Bedstar Ltd
VERY EASY ORDERING THE BED
January 24, 2026
Unprompted review
Reply from Bedstar.co.uk
Good morning Linda
Thank you for taking a moment to share your positive experience. Hearing that you found the bed ordering process “VERY EASY” is fantastic—our team is always focused on simplifying every step, so your feedback means a lot.
Kind regards
Bedstar Ltd
Free delivery was the persuasion needed…
Free delivery was the persuasion needed and good reviews had another bed in my basket from another firm but delivery was expensive good price yet to receive my item but shopping was easy
January 22, 2026
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Marty,
Thank you so much for your fantastic feedback and for choosing Bed Star! We're thrilled to hear that our free delivery and positive reviews helped you make your decision—we work hard to make shopping with us as easy and value-packed as possible.
We hope you will be very happy with your goods when they arrive.
Kind regards
Bedstar Ltd
Hopefully this will be a good mattress
Hopefully this will be a good mattress. Unfortunately we had to pay £60 delivery charge even though it is advertised as being free on the website - I rang a helpful lady at Bed Star & she explained that the couriers charge more for our post code - I checked & according to Google it will take only 2 1/2 hours to get here but it would be free to Cornwall which is 6 hours away !
January 20, 2026
Unprompted review
Reply from Bedstar.co.uk
Good morning,
Thank you so much for reaching out and for your order with us. We were sorry to hear about your confusion regarding the delivery charge, and we understand why this would be frustrating, especially when seeing other locations advertised with free delivery.
The helpful lady you spoke with was correct in explaining that our delivery charges are structured based on the carrier's rates, which unfortunately vary by specific postal code zones rather than just direct distance or travel time. These zones are determined by our nationwide courier partners based on their operational logistics, including route density and local depot access, which is why a remote location in one zone can sometimes have a different rate to a seemingly farther one in another area zone.
We are, however, thrilled that your mattress is on its way and are confident it will provide you with many years of superb comfort.
Please don't hesitate to contact us directly if you have any other questions at all—we're here to help.
Kind regards
Bedstar Ltd
I have ordered a mattress
I have ordered a mattress, spoke to lady from customer services first regarding delaying delivery. She was very polite, helpful and friendly. Was confident to place an order and browse website for further purchases. Looking forward to receiving my order.
January 15, 2026
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Tess,
Thank you for taking the time to share this lovely feedback we will be sure to pass this onto Christina. We pride ourselves on providing helpful and friendly customer service, so it's fantastic to hear that our team member made you feel confident and well taken care of. We're delighted you enjoyed browsing our website and look forward to fulfilling your order. Wishing you many restful nights on your new mattress when it arrives.
Kind regards
Bedstar Ltd
Good price and easy to use.
Returning customer so confident in service. Good price and great mattress.
January 12, 2026
Unprompted review
Reply from Bedstar.co.uk
Good morning Paul,
Thank you so much for your trust and for coming back to us! It means the world to hear that our service, price, and mattress have earned your confidence.
We can't wait to help you again.
Kind regards
Bedstar Ltd
Quick and easy to ordering and had time…
Quick and easy to ordering and had time frame I needed.
January 10, 2026
Unprompted review
Reply from Bedstar.co.uk
Good afternoon,
We really appreciate you taking the time to share this. We're delighted that the ordering experience and delivery timeline met your needs.
Thank you for your business!
Kind regards
Bedstar Ltd
HELPFULL
had to go through check out twice and hard to leave a review
January 9, 2026
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Norman,
Thank you for bringing this to our attention, and please accept our apologies for the double-checkout and review difficulties. We are not currently experiencing issues of this kind, however we've flagged this for our technical team to investigate. We appreciate your perseverance and your feedback is very important to us
Kind regards
Bedstar Ltd
Reply from Bedstar.co.uk
Good morning Jillit
"Thank you for your feedback! We're so glad your buying experience was easy and quick."
Kind regards
Bedstar Ltd
Quick & easy...sooo easy
January 6, 2026
Unprompted review
Reply from Bedstar.co.uk
Good morning Eulysees,
We're so glad to hear it was a smooth experience. We're committed to keeping things simple and hassle-free.
Kind regards
Bedstar Ltd
Returning customer
Returning customer - Am sure this will go as smoothly as last time
January 6, 2026
Unprompted review
Reply from Bedstar.co.uk
Good morning Jo
That's great to hear! We'll do everything we can to make sure it's another smooth experience. Thanks for choosing us again.
Kind regards
Bedstar Ltd
Easy to navigate site
found it very easy to find the divan I wanted . then great choice of fabrics and colours.
January 3, 2026
Unprompted review
Reply from Bedstar.co.uk
Good morning Andrew
Thank you for taking the time to share this! We aim to make the selection process straightforward, so it's wonderful to hear you easily found the divan you wanted and enjoyed browsing our fabric and colour options. We appreciate you choosing us and hope your new divan is everything you wished for!
Kind regards
Bedstar Ltd
The site is easy to navigate
The site is easy to navigate, upon reading the reviews I'm looking forward to enjoying our new purchase.
January 3, 2026
Unprompted review
Reply from Bedstar.co.uk
Good morning Zoe,
Thank you for your positive feedback! We're delighted to hear you found our site easy to navigate and that the reviews gave you confidence in your purchase. We look forward to you enjoying your new item and hope it exceeds your expectations!
Kind regards
Bedstar Ltd
Nice and easy pictures to look at of…
Nice and easy pictures to look at of all the different types of bed we were looking for on there website, and also very good prices and was also very easy and secure with the paying system so far very pleased with the company.
January 2, 2026
Unprompted review
Reply from Bedstar.co.uk
Good morning Sandra,
Thank you so much for your wonderful feedback! We're thrilled to hear you found the right beds easily, liked our prices, and had a smooth, secure checkout experience. We appreciate you taking the time to share this!
Kind regards
Bedstar Ltd
Website very easy to use
Website very easy to use, great that you can choose delivery slot
December 30, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon,
Thank you so much for your kind feedback! We're glad you find it easy to use. The delivery slot choice is a favourite feature for many.
We hope you will be very happy with your goods.
Kind regards
Bedstar Ltd
Website easy to use
Website easy to use. prices reasonable. able to pick own delivery date and free delivery.
December 29, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Adele,
Thank you for this great feedback! We're thrilled you found the website easy to use, the prices reasonable, and that our flexible delivery options (like picking your own date and free delivery) worked well for you.
We hope you enjoy your order!
Kind regards
Bedstar Ltd
Easy to navigate around the website and…
Easy to navigate around the website and easy checkout process.
December 28, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Paul & Amanda,
Thank you for your valuable feedback regarding our website navigation and checkout process. We're committed to providing a seamless user experience and are pleased we met your expectations. We look forward to serving you again.
Kind regards
Bedstar Ltd
decent website and value
Great value. easy to use website. It will be interesting to see what the delivery and product are like.
December 28, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Lee
Thank you for your valuable feedback regarding our website and pricing. We are delighted that you found the platform user-friendly.
It’s great to know the first part of the experience went well—and we're right there with you, we anticipate the delivery and the product itself live up to your expectations. We hope you will be very pleased with your goods when they arrive.
Feel free to reach out to our Customer services team if you need anything before your order arrives
Kind regards
Bedstar Ltd
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