Borough Kitchen Reviews 8,864

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products available, noting their durability and excellent craftsmanship. Consumers appreciate the promptness and efficiency of the delivery service. People highlight the positive interactions with the staff, describing them as knowledgeable, friendly, and helpful. Reviewers also rave about the cooking classes, praising the engaging teachers, well-organized sessions, and delicious food. The overall sentiment points to a company that values both product excellence and customer satisfaction.

Based on these reviews

Rated 4 out of 5 stars

Order placed early afternoon. Notified by carrier later that day. Next morning notified by carrier for delivery after 10 am. Delivered before 11 am. Item (double oven glove) as illustrated. Even be... See more

Rated 5 out of 5 stars

Jasmine and Grace ran an excellent cookery class - Whole Fish, showing us how to fillet fish and cook whole fish 4 ways. Jasmine led the class brilliantly, she is clear with instructions and the pace... See more

Rated 5 out of 5 stars

I had an Alligator dicer that failed after 4 years of hard usage. Alligator replaced the UpperPart under warranty, but Joe the Manager helped me understand why it failed. Not much more to say… this pl... See more

Rated 5 out of 5 stars

This was a lovely evening baking class I really enjoyed it. The whole team that set the evening up were very friendly, helpful and welcoming. All the desserts were delicious and the chef John gave som... See more

Rated 5 out of 5 stars

Amazing teacher who was really knowledgeable and open. She has a huge passion for cooking and it shows. The staff member assisting her was also very kind, helpful, and made the experience feel very pr... See more

Rated 5 out of 5 stars

I am a huge fan of Borough Kitchen, I recently purchased a Horl knife sharpener and was given a demonstration how to use it, I could have been upsold but wasn’t. The guy recognised me and asked about... See more

Rated 5 out of 5 stars

I bought an end grain wooden carving board as a Christmas present. (It looked magnificent). After one use and a wipe down the wood split in one corner. I contacted Borough Kitchen, sent photos, answe... See more

Rated 5 out of 5 stars

Fantastic class with Al and Sheila at Borough Kitchen Battersea, who were very knowledgeable and friendly. I did the vegetarian knife skills session and found it extremely helpful - different techniqu... See more

Rated 5 out of 5 stars

Straight forward online purchase, having purchased several kitchen knives previously. Expect age verification and a PIN for the courier. Borough Kitchen have to date been very competitive priced with... See more

Rated 1 out of 5 stars

Didn’t realise Borough kitchen used DPD for deliveries- a horrible company with terrible service. Tried to deliver once and then I was sent to pick up parcel miles away within a few days. I have a you... See more

Company replied

Rated 5 out of 5 stars

I popped into Borough Kitchen at Battersea Power Station today, with my wife, to browse for some new knives to replace an ageing set that had seen better days. We were served by Ryan, who took the ti... See more

Rated 5 out of 5 stars

I really love dealing with Borough Kitchens. Their range of products is outstanding and the team go out of their way to be helpful. I ordered a beautiful Rencraft butcher block trolley shortly before... See more

Rated 5 out of 5 stars

We had an excellent bread making course with Al and Sebastian. Brilliantly run, recipes clearly explained and hands on experience. We all made two loaves and a flat bread which was duly eaten at the... See more

Rated 5 out of 5 stars

Sometimes things don’t go to plan - that’s life. It’s also when you find out how good a company really is. When my plates (reasonably priced, speedily delivery and well packaged) arrived with some chi... See more

Rated 5 out of 5 stars

Had such a great time at this Mexican cooking class. Al was a fantastic teacher - really easy-going and full of great tips - and Bethan made sure everything ran smoothly. The food was amazing and the... See more

Rated 5 out of 5 stars

I really loved my cooking class at Borough Kitchen at Battersea Power Station. The class was made up of 8 lovely/fun people and we learned how to make a few Italian recipes, eating along the way with... See more

Rated 5 out of 5 stars

I had such a brilliant time at Borough Kitchen Battersea Power Station. The cooking classes are exactly what you want them to be: friendly, easy to follow, and totally manageable, even if you are n... See more

Rated 5 out of 5 stars

My compliments to the chef! Grace was an amazing teacher who talked us through the different steps in a way that was easy to understand. She was very engaging and made the whole experience a real trea... See more

Rated 5 out of 5 stars

Enjoyed shopping at Borough Kitchen. Great range of products of all kinds (and budgets!). Came back at the end of our day exploring in London, and staff recognised us from earlier (no mean feat given... See more

Company replied

Rated 5 out of 5 stars

Such an excellent experience to learn bread making basics. Al is a great teacher and the support team were fab too. Very organised, well timed and perfect selection of bread types to learn key princip... See more

Rated 5 out of 5 stars

Great chopping board/ worktop saver. Looks stylish too. Quite pricey, but it's exactly what we were looking for and nothing else ou there matches it. Good delivery and service. Would recommend.

Rated 5 out of 5 stars

Unfortunately the delivery company left my order on my open doorstep (which is on a busy main road) and didn't even knock or ring. Consequently the item was stolen. However, Borough Kitchen sorted i... See more

Rated 5 out of 5 stars

After a guest chipped three pieces of my Thomas Loft chinaware, I searched for replacements and was sticker shocked to see how much the retailer where I bought my original set was charging. Then I cam... See more

Rated 5 out of 5 stars

I had the pleasure of attending Cook School - Italian Classics - at Borough Kitchen Battersea Power Station. What a fabulous evening - fun, educational and delicious! In the gorgeous BK store a smal... See more

Rated 5 out of 5 stars

First off, unbelievably fast delivery! Greatly appreciate that. Secondly, I’ve been waiting on my first de Buyer pan and was excited at how well it came packaged and undamaged. I just began seasoning... See more

Rated 5 out of 5 stars

I received a Jars plate that was broken in transit by carrier from UK to New York. Customer Servicd replaced it with more expensive Jars plate and sent it priority well packed. Everything else... See more

Rated 5 out of 5 stars

Brilliant company to deal with from beginning to end . Accidentally ordered 2 items separately which meant I didn’t qualify for free postage ,email Borough kitchen and sorted it for me with no problem... See more

Rated 5 out of 5 stars

Made my order it came with in 2day via DHL who gave a precise delivery time. The Horl knife sharpener is simply exceptional. Resharpened all my David Mellor knifes, back to super sharp. Borrowed the... See more

Rated 5 out of 5 stars

Booked onto the Indian Cooking class at Chiswick shop, after being give a voucher for my birthday a year ago. Was a fantastic experience. Well paced and informative! Fun and social and the chef took... See more

Rated 5 out of 5 stars

Everything to be honest Easy to order Great web site Fab choice Honest write ups / recommendations Items are as expected PERFECT 110% quality Confidence 100% in this company Parcels packe... See more

Rated 5 out of 5 stars

A wonderful welcome by John and Peculiar. John is a passionate, knowledgeable chef who loves imparting his knowledge on to you! It’s a joy to share his kitchen and learn from his experience and expert... See more

Rated 5 out of 5 stars

The team at Battersea Power Station were so very helpful with my choice of pots/pans, and then went the extra mile to repack my new wares, so that I could safely carry them home. Wonderful experience... See more

Rated 5 out of 5 stars

I took the Chinese Dumpling and Bao class and had such a great experience. Our chef teacher Jasmine was extremely knowledgeable, approachable and patient with the group. I have limited cooking skills... See more

Rated 5 out of 5 stars

Quality of product was excellent . Bought as present 🎁, packed very well so arrived in perfect condition during a hectic delivery time. Hope my husband loves it so he will keep making our sourdough... See more

Rated 5 out of 5 stars

I came into the shop wanting info on cookery classes, the gentleman who dealt with me was knowledgeable and answered all my questions and more without being pushy. I was so impressed I bought 2 vou... See more

Rated 5 out of 5 stars

Whenever I'm looking for homeware, I know I can always rely on Borough Kitchen for an expertly curated set of products at very competitive prices. On this occasion, I was pleasantly surprised at how q... See more

Rated 5 out of 5 stars

Bought a De Buyer Mineral B Pro 28cm, this was one of the only places that had it in stock and the price was great. I ordered it on Monday and it arrived on Wednesday with free delivery. It was extrem... See more

Rated 5 out of 5 stars

I was gifted a Fermentation & Pickling workshop and it was SO good. Our teacher shared so many life / cooking hacks and was incredibly engaging with all his many culinary talents. It was a small group... See more

Rated 5 out of 5 stars

Joe at Borough kitchen was fabulous. I initially thought my Stelton carbonator was faulty as the instructions warn about releasing the gas for too long and how the machine could be damaged. The item w... See more

Rated 5 out of 5 stars

The staff were absolutely stellar. Their expertise about the products, coupled with their attentive customer service made shopping here feel so personalised and enjoyable. I had to change what I purc... See more

Rated 5 out of 5 stars

Great website lots of detail. Prompt delivery with regular updates. Fantastic customer services got wine glasses and had to chat with Nathan who was brilliant at sorting out a query. Got more it... See more


Company details

  1. Kitchen Supply Store

Written by the company

At Borough Kitchen, we cater to the urban home chef who loves to cook and entertain. It’s about a shared passion for cooking and eating together - whether having friends around for a Saturday night supper or family over for a roast lunch. At our stores and our online shop, you'll find everything you need to take you from the kitchen to the table, while our two cookery schools offer intimate, personalised lessons to help you hone your culinary skills. You can find us online at boroughkitchen.com or visit us in one of our five London stores at 16 Borough High Street, 1 Hampstead High Street, 186 Chiswick High Road, 129C Upper St, Islington and 40 Electric Boulevard, Battersea Power Station.

Fast, flexible delivery

Free delivery on UK orders over £60

We have a range of delivery options for UK customers, including next-day delivery, as well as international delivery options. We also have a 1-year returns policy.

Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
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Rated 5 out of 5 stars

Great equipment

I am very happy with the high quality, European made pan and knife I purchased. Competitively priced and delivered quickly.

February 3, 2026
Rated 5 out of 5 stars

The class was very good

The class was very good. We cooked a lovely chicken curry and a super flavoured rice. The lesson was dynamic, interactive, simple. Perfect for beginners or intermediate cooks. We practiced a lot and we ate what we cooked on a very warm ambiance.

February 1, 2026
Rated 5 out of 5 stars

A wonderful experience

I had a wonderful experience buying my Staub Cocotte through Borough Kitchen. First I used their lovely and easy to use website to find what I was looking for. And then I rang the shop who said I was welcome to come in to compare sizes and had them out ready for me to look at when I got there. I went away and had a think (with zero pressure to buy on the spot which was so nice) then rang again a couple of days later with my perfect pot in mind and spoke to the really nice Joe again who said it was in stock who warmly welcomed me back to the Islington shop. I only had lovely interactions with everyone- it was such a nice experience to go with such a special purchase and only makes me want to shop more with Borough Kitchen in the future!

February 2, 2026
Rated 5 out of 5 stars

Very helpful staff

A very helpful lady helped me, what i wanted was not in that particular shop so she phoned another and got it sent to me in the post. Also helped me with a query about a product that I had previously bought. Expensive and excellent range of products, now a must go place for me.

February 3, 2026
Rated 5 out of 5 stars

Great Service

Excellent service from Borough Kitchen. Good communication. Package arrived on time and quality of the produc is first class

February 3, 2026
Rated 5 out of 5 stars

The customer service

The customer service was second to none. An immediate response with a back-up from the tech department. So very helpful. As it turned out, the appliance I purchased was not faulty.

February 2, 2026
Rated 5 out of 5 stars

Good range of quality products

Good range of quality products, including different price levels. The staff were very helpful and put the pan set I was interested in on hold for me to pick up.

February 2, 2026
Rated 5 out of 5 stars

My compliments to the chef

My compliments to the chef! Grace was an amazing teacher who talked us through the different steps in a way that was easy to understand. She was very engaging and made the whole experience a real treat.

February 7, 2026
Unprompted review
Rated 3 out of 5 stars

Still waiting!

Fast delivery. Had an issue with my product - sent an email and still waiting for a reply!

February 1, 2026
Borough Kitchen logo

Reply from Borough Kitchen

Hi Louise,

Thank you for taking the time to provide a review, we are glad to hear your item arrived quickly.

I’ve looked into this for you and sincerely apologise for the delay. It appears your email was inadvertently caught in our spam filter. I can see that our team has now sent over a response; please let us know if you haven’t received it

If you need anything further, do not hesitate to contact us.

Best,
Joe - Customer Services.

Rated 5 out of 5 stars

A wonderful welcome by John and Peculiar

A wonderful welcome by John and Peculiar. John is a passionate, knowledgeable chef who loves imparting his knowledge on to you! It’s a joy to share his kitchen and learn from his experience and expertise. Peculiar never stops smiling and looks after you perfectly. A wonderful evening I can highly recommend!

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Coffee machine will not brew because of…

Coffee machine will not brew because of mechanical fault.

January 31, 2026
Borough Kitchen logo

Reply from Borough Kitchen

Hi Mark,

Thank you for taking the time to provide a review.

We're very sorry your coffee machine isn't brewing due to a mechanical issue. Looking into this, I can see you emailed yesterday after submitting this review, so our team had not actually had chance to look into this yet.

I can see that we have now investigated this and a replacement is being provided.

Best,
Borough Kitchen

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