BS Fixings Reviews 409

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the products and the competitive pricing, particularly highlighting the value offered by stainless steel items. Consumers appreciate the efficiency and speed of the delivery service, often receiving their orders promptly. People find the website easy to navigate, which simplifies the ordering process. The staff is also commended for being informative and helpful, providing assistance and details via email. While most reviewers are satisfied with the delivery, some have reported issues with orders, especially regarding next-day delivery promises not being met, leading to delays and occasional missing items.

Based on these reviews

Rated 5 out of 5 stars

Good quality product. Searched around other websites and company's. I found BS Fixings best for price and quality. Added bonus of supporting businesses away from the usual big companies Order... See more

Company replied

Rated 5 out of 5 stars

Order process very slick and organised. Contact with staff quick, helpful and knowledgeable. Products very good quality. PnP for AB post code, geographic discrimination. At least Richard Turpin wor... See more

Rated 5 out of 5 stars

No issues with BS fixings as ordering on line was a breeze but courier let them down. When I informed them the delivery was late (paid for next day pre noon) I was given an apology and the delivery ch... See more

Company replied

Rated 5 out of 5 stars

Order arrived quickly was well packaged and was what I ordered. Not used the nails yet, however, the quality looks to be as good as others previously purchased elsewhere at a higher price. I feel the... See more

Rated 5 out of 5 stars

Excellent and efficient service and everything arrived on time I will definitely use this company again Many thanks Gareth Simpson Managing director G A Simpson builders Ltd

Company replied

Rated 5 out of 5 stars

Very informative staff, quick to help and send details by email to help the order! And fast delivery, really was next day where other suppliers have been slower. Recommended!

Company replied

Rated 5 out of 5 stars

Good purchase, great price, ordered 8pm and got not the nextday but day after. One assumes that get next working day means if ordered durring that working day. Exactly 1KG as stated and good price for... See more

Rated 5 out of 5 stars

The 1mm stainless wire, 1kg, came on a sturdy spool - easy to cut a length off without disturbing the rest of the unused wite.

Company replied

Rated 5 out of 5 stars

A fast and efficient service . I was desperate for the bird spikes to put in windowsills due to crow damage . The sell extra wide ones and they are perfect .

Company replied

Rated 5 out of 5 stars

I have been buying stainless steel wire from BS Fixings for several years now. Their competitive pricing and fast delivery service is a winner.

Company replied

Rated 5 out of 5 stars

Very quick and efficient Compared to a second supplier taking 10 days for 8 pairs of hinges using Evri !!

Company replied

Rated 5 out of 5 stars

BS Fixings fixed it for me to get the copper I needed at a great price and it was delivered within 2 days.. Now I can finish my Gardening project.... Thank you BS Fixings

Company replied

Rated 5 out of 5 stars

Everything turned up on time in perfect condition and is nailing down my barrel sauna thanks

Rated 5 out of 5 stars

Price was right delivery on time and the courier actually knocked on the door and waited until it was answered

Company replied

Rated 4 out of 5 stars

Good quality Stainless steel ring nails delivered with in couple of days, I gave a four star rating as I didn’t receive a delivery/ dispatch confirmation email? They just turned up on the doorstep.

Company replied

Rated 5 out of 5 stars

Excellent website to find and choose the product I required. Next day delivery what more do you need.

Company replied

Rated 1 out of 5 stars

Ordered for next day delivery - received confirmation of next day delivery. Made contact the following day as had not received a despatch email was told issues with weather. Advised that the items w... See more

Company replied

Rated 4 out of 5 stars

BS Fixings packaged and passed it on to DHL in good time. DHL initially reported that they had delivered it and I had signed for it which was a not true as it never arrived. When they failed to deli... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, product as described. Very happy with the ordering, would highly recommend.

Company replied

Rated 4 out of 5 stars

Although when I ordered my items it said they were in stock they were not. I did receive an email saying they were out of stock but stock expected in next couple of days. I was kept informed and items... See more

Company replied

Rated 1 out of 5 stars

Ordered a delivery for next day before 10:30AM and was only contacted the next morning saying that the stock couldn't be located and offering a. I Upgraded Saturday delivery (I was Friday). I accepte... See more

Company replied

Rated 2 out of 5 stars

Cancelled first order as incorrect amount was ordered but was charged, ordered correct amount but parcel went missing. Still waiting for refund for the first order

Company replied

Rated 3 out of 5 stars

It did say next day delivery, order came 1 week after. I needed the items before the weekend so had to get them from somewhere else and return part of the order. Other than that all good.

Rated 4 out of 5 stars

Very good purchase process and if it wasn't for the choice of courier (DHL - who are next to useless where I live), this would have been a 5 star review.

Company replied

Rated 1 out of 5 stars

It's been almost 10 days and I still have to receive the goods, luckily it was with next day delivery, the team's apologies were not enough, the goods are taking a while to arrive

Company replied

Rated 3 out of 5 stars

The product I ordered was listed as a reelfix knips holder, although it’s good quality it’s not a real reelfix product

Company replied

Rated 1 out of 5 stars

I placed an order on Monday with the promise of next day delivery. The money was taken immediately, and I received my receipt, but by Wednesday nothing had arrived. After chasing the co... See more

Company replied

Rated 2 out of 5 stars

Ordered last week for next working day delivery, granted it was bank holiday so I expected some delay however not having a single update since purchase no tracking nothing very disappointed

Company replied

Rated 5 out of 5 stars

Very helpful with information about the best product for myself plus very fast delivery.

Company replied

Rated 5 out of 5 stars

Good service, great delivery will use again

Company replied

Rated 5 out of 5 stars

Good value for money and quick delivery. Item as described.

Company replied

Rated 5 out of 5 stars

Awesome quality copper wire and speedy delivery as always

Company replied


Company details

  1. Do-it-Yourself Shop
  2. Building Materials Store
  3. Building Materials Supplier
  4. Construction Material Wholesaler
  5. Fastener Supplier
  6. Screw Supplier

Written by the company

Fixings, Fasteners and More! BS Fixings is an online retailer with a wide range of high-quality, reliable, and innovative products for the construction, wholesale, and DIY markets. We provide our customers with instant access to an unrivalled collection of fixing and fastening solutions, along with a comprehensive range of DIY products, from sign fixings and sign banding systems to stainless steel fasteners including nuts, bolts, screws, and nails. We currently stock big brand names, including Bluebird, Vista, +DART, Harris Brushes, SPAX, Grip-It, and much more. We offer a next day delivery service on all orders placed before 12:30 pm, which is FREE on all orders over £50 ex VAT, with Saturday delivery also available. Our friendly and knowledgeable team provides our customers with an outstanding level of customer service. BS Fixings is part of the BS Stainless Group, with over 20 years of experience working, innovating and succeeding within the stainless-steel industry.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

409 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Company to Deal with.

Order process very slick and organised.
Contact with staff quick, helpful and knowledgeable.
Products very good quality.
PnP for AB post code, geographic discrimination. At least Richard Turpin wore a mask.

November 10, 2025
Rated 1 out of 5 stars

What a con - charging extra for delivery then not delivering within timescales

Ordered for next day delivery - received confirmation of next day delivery.
Made contact the following day as had not received a despatch email was told issues with weather. Advised that the items were for an urgent order: works to be completed at a hospital, labour booked, access equipment arranged. Was then told that I had missed next day delivery and that is why order had not been despatched. Had to pay and extra £19 plus VAT for next day AM delivery.
Order did not arrive till 2pm which was too late. Made contact to advise that item hadn’t not been delivered as advised and requested a refund. BS FIXINGS refusing to refund delivery charge despite order not arriving at all the first day then not as paid for on the following day. Will not use again

November 21, 2025
Unprompted review
BS Fixings logo

Reply from BS Fixings

Thank you for your feedback, I'm really sorry to hear that your items didn't arrive on time.
We find that DHL offer a good service but unfortunately they have let us down on this occasion, so we feel this review may be more suited to the delivery company than to us.

I would just like to assure you that we did everything we could on our side to help you with your order. Regarding the delivery charge, you got free delivery on your order but the order was placed after the cut-off time for a next day service which is shown on the website. The following day you requested to upgrade the delivery to a premium AM delivery option instead of free delivery, so we helped with this and we sent your items out on a next-day AM (morning) delivery as requested. Unfortunately DHL delivered at 2pm which we are really sorry about. The delivery was out of our control as we did everything we could on our side as you requested.

We provided a full refund for your delivery as soon as you told us that the items didn't arrive in the morning. Apologies if there was any confusion about the refund. I can assure you that we certainly wouldn't refuse to refund this as we were happy to help you on this, and we understand the frustration when couriers don't delivery on time. I will send you an email with the refund confirmation.

Apologies again for any confusion on your order.
Best wishes, the BS Fixings team

Rated 5 out of 5 stars

Speedy efficient value for money

Order arrived quickly was well packaged and was what I ordered. Not used the nails yet, however, the quality looks to be as good as others previously purchased elsewhere at a higher price. I feel the BS FIxings will perform just as well

October 1, 2025
Rated 4 out of 5 stars

Good quality Stainless steel ring nails…

Good quality Stainless steel ring nails delivered with in couple of days, I gave a four star rating as I didn’t receive a delivery/ dispatch confirmation email? They just turned up on the doorstep.

October 5, 2025
BS Fixings logo

Reply from BS Fixings

Hi Colin,

I'm sorry to hear that you didn't receive any tracking info. You should get an email when your items are dispatched with the courier, so I will look into that!

Really glad to hear with that being said, you are still happy with the rest of your customer experience and thank you for still giving us a 4 star review. Hopefully, we can make that a 5 next time!

Thanks for your order.

BS Fixings Team :)

Rated 5 out of 5 stars

Good service

Good service

October 3, 2025
BS Fixings logo

Reply from BS Fixings

Thanks for the 5 stars Zahid! Happy to hear you are happy with the service! :)

Rated 5 out of 5 stars

Excellent and efficient service and …

Excellent and efficient service and everything arrived on time I will definitely use this company again
Many thanks
Gareth Simpson
Managing director
G A Simpson builders Ltd

October 8, 2025
BS Fixings logo

Reply from BS Fixings

This is a great review, thank you Gareth! We look forward to serving you again! Much appreciate the 5 stars, Thanks for your order :)

Rated 5 out of 5 stars

Fast delivery

Fast delivery, product as described. Very happy with the ordering, would highly recommend.

October 7, 2025
BS Fixings logo

Reply from BS Fixings

Thanks for recommending us Dawn and thank you for the 5 stars :)

Rated 4 out of 5 stars

Items not always in stock even though it says they are however I was notified but only after placing order

Although when I ordered my items it said they were in stock they were not. I did receive an email saying they were out of stock but stock expected in next couple of days. I was kept informed and items arrived 5 days late though that included weekend. Did cause a bit of a delay which we could have done without but at least the items arrived.

October 1, 2025
BS Fixings logo

Reply from BS Fixings

Hi James

Firstly, thanks for the review and the 4 stars.

I’m sorry the items weren’t in stock when you placed your order. We completely understand how inconvenient that can be, especially when it causes delays on site.

I’m glad our team kept you informed and that everything arrived safely, even if a little later than expected. This isn’t something that happens often, but we’ll keep improving our stock updates to make sure information on the site is as accurate as possible.

We really appreciate your patience and understanding.

The BS Fixings Team :)

Rated 5 out of 5 stars

Very quick and efficient

Very quick and efficient
Compared to a second supplier taking 10 days for 8 pairs of hinges using Evri !!

October 2, 2025
BS Fixings logo

Reply from BS Fixings

Thanks, Chris. Great to hear you found our service quick and efficient. Sounds like we beat the competition on delivery time too! Appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

On time and as described

On time and as described, many thanks

October 1, 2025
BS Fixings logo

Reply from BS Fixings

Thanks, Rich. Glad to hear your order arrived on time and was just as described. Appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Great service and excellent product…

Great service and excellent product from BS Fixings.

September 30, 2025
BS Fixings logo

Reply from BS Fixings

Thanks, John. Really pleased to hear you were happy with both the service and the product. We appreciate your support and the 5 stars! :)

Rated 5 out of 5 stars

Very nice company to work with

Very nice company to work with. Nothing too much trouble. Would recommend .

September 18, 2025
BS Fixings logo

Reply from BS Fixings

Thanks, Stephen. Really appreciate the five stars and your kind words. It’s great to hear you found us easy to work with and that our team could help with everything you needed.

Rated 5 out of 5 stars

Happy with service

Happy with service

September 17, 2025
BS Fixings logo

Reply from BS Fixings

Thank you for the 5 stars Naim! It's always great to hear people are happy with the service provided :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look