BudgetAir.com.au Reviews 11,360

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers appreciate the straightforwardness and speed of the booking process, as well as the clarity of the information provided regarding flights and baggage. People highlight the ease of navigation of the website. Also, the possibility to find competitive prices compared to other platforms is appreciated. However, some consumers report issues with the booking process, such as prices changing or increasing during the process. Others mention difficulties with seat selection and baggage allowance. Some reviewers express frustration with the website's user experience, citing issues with the interface and the presence of unwanted extras.

Based on these reviews

Rated 4 out of 5 stars

your transparency was good. Some idiot sites quote a price and then add in insufferable amounts eg to pay for a seat for the different stages of the journey!!!!! This is grubby, grasping behaviour and... See more

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Rated 4 out of 5 stars

Not likely to use again .The site needs a link embedded to the airline selected for verification and check in .I had problems checking ing in due to a payment problem with without seat selection .Unab... See more

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Rated 4 out of 5 stars

Checked baggage should be included in pricing!! Also on transfers how can checked baggage be 20kg to one destination and then drop to 15kg on transfer? How are people supposed to get their luggage thr... See more

Rated 4 out of 5 stars

Booking was just as easy as with any other online agent. All went well until I tried to check in the day before departure. It wasn't possible to check in through Budgetair's site but it was possible... See more

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Rated 5 out of 5 stars

Despite poor users review --very fast and efficient. Book 19.1.26 Sat with email reply, then Confirmation an hour later with e tickets Far better than any online booking and less hassles (cannot c... See more

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Rated 5 out of 5 stars

Great experience, cheapest price, straight forward process. Upon payment, it showed the tickets would be sent to my email within 96 hours (which I initially felt odd), however received the tickets i... See more

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Rated 3 out of 5 stars

First time booking with this company. Process was ok, too much focus on up sell of insurance. Never heard of insurance against airline insolvency. And I'd rather reserve judgement to see if you cancel... See more

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Rated 5 out of 5 stars

Excellent service! Budget Air did a fantastic job with my flight booking. The process was smooth, quick, and hassle-free. Their team was very helpful and ensured I got the best option at a great price... See more

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Rated 1 out of 5 stars

Booked two flights with different carriers on the same order. Both supposedly confirmed overnight. By the next morning I had received a notification my return flight ticket had been cancelled by th... See more

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Rated 5 out of 5 stars

We spend six months in the European summer and the other six months in the Australian summer. We are always looking for good pricing from our airline tickets. BudgetAir made it very easy to find a... See more

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Rated 5 out of 5 stars

Great service, and don't worry if the e-ticket takes some time to arrive; they might state it within 96 hours, but you will receive it in 15-20 minutes. Also, they don't change prices during the booki... See more

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Rated 5 out of 5 stars

Easy to follow web site to book flights. Excellent value for money flights. Informative details provided regarding flights and baggage with booking. E tickets recieved quickly after booking. Very go... See more

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Rated 2 out of 5 stars

Your sleazy methodology, which is to attract people with cheap airfares then progressively add charges for items that are an essential part of air travel, e.g., seats & baggage mean that you get drawn... See more

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Rated 2 out of 5 stars

Somthing went wrong on last or second last stage 3-4 times and I have to re start my booking, every time I re start price goes up, first I saw ticket was 809$ then end up paying 832$, now Singapore ai... See more

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Rated 5 out of 5 stars

Fast and convenient. Actually offer greater deals than other platforms and on the official airline sites. Haven't gone on the flights yet so hopefully that will be a great experience as well.

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Rated 1 out of 5 stars

They take complete advantage out of mistakes. $94 cancelation policy per ticket - they make more money, when you cancel a ticket. They post that someone will contact you within 24 hours - but it... See more

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Rated 5 out of 5 stars

Everything went smoothly, except for one moment when I was checking the frequent flyer option for the flights I'd selected. Suddenly, the dropdown menu started flickering continuously for at least a c... See more

Rated 1 out of 5 stars

The way they show you change requests for self transfer flights is extremely deceptive. The customer service rep told me I would receive a quote to change the date for a flight I had booked, and seein... See more

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Rated 5 out of 5 stars

Very happy with service. User friendly. I loved it. Keep doing great work. Highly appreciate your staff efforts and making bookings easy for travellers. Wish your business grows and flourish. Be... See more

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Rated 5 out of 5 stars

Speedy, efficient and ‘no frills’ for folks who know exactly what they want and don’t want. Quick process with clear guidelines and an easy step by step way to go - with explanations at each checkp... See more

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Rated 2 out of 5 stars

Once u see price that's fine,All this other shite, Extra to pik seat,extra insurance, extra text bla bla then states you'll have go another site,,,,,,,& i need my ticket send on to appointment for pro... See more

Rated 1 out of 5 stars

I booked a return flight 9 days forward for a family emergency. Paid for tickets and received E-ticket promptly, but received email that due to technical issue could not book seats. Referred me to J... See more

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Rated 1 out of 5 stars

The world worst pony poo company, better to reschedule your trip if this app give you good price ticket. Don’t use this travel company, unprofessional staff, no refund, flight cancel same day before y... See more

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Rated 1 out of 5 stars

They offer multiple options for extra fee e.g. extra cost if u wanna change ur flight later. Even if u purchase this option they come back to u saying its not possible to change the flight because u s... See more

Rated 1 out of 5 stars

How does an airline delay flights 5 months in advance of departure date just 48hours after making the booking. Company is an absolute joke, won’t refund me as I’ll miss my connecting flight even tho t... See more

Rated 1 out of 5 stars

BudgetAir.com didn't allow me to buy basic flight ticket, could not proceed with this choice - no additional services/insurance etc. In one moment, after 7-8 tries, it allowed me to proceed and not... See more

Rated 1 out of 5 stars

Your server is extremely hard to use and when I tried to change my ticket I was told I couldn’t. I did include in the pricing refund Insurance when I was handball to the refund insurance team they tol... See more

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Rated 1 out of 5 stars

The wrong flight came through with the confirmation. I had chosen an early morning flight with Virgin Australia and a different evening flight ended up on my booking. I will never use your website ag... See more

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Rated 1 out of 5 stars

“BUYER BEWARE”They are really bad. Before you book anything with these guys.. CHECK the BAD Reviews. These are all real. The good reviews are doctored. Watch how the response comes back to t... See more

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Rated 1 out of 5 stars

We purchased business class tickets for flights in September and the airline directed [on repeated occasions] that our booking requires a simple name change. After speaking to Budget every day for ove... See more

Rated 3 out of 5 stars

Easy to find cheap flight, however the filling section of name doesn't have enough space for your complete name including your middle name. Hopefully it will not affect to my check-in at the airport.... See more

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Rated 1 out of 5 stars

ZERO STARS NOT POSSIBLE! Avoid using this website if you wish to actually purchase flights and be on the manifest when you board. We tried to secure flights several times and only after we entered ou... See more

Rated 2 out of 5 stars

so annoying ! I filled in the form to establish 'My Account', and the form wouldn't accept my email address or booking number or password Kept telling me my info wasnt valid. I wasted so much time r... See more

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Rated 4 out of 5 stars

Good booking experience for flight but website doesn’t work that well afterwards. Tried to upgrade my account but password didn’t set and this didn’t work. Maybe needs to be better optimised for mobil... See more

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Rated 3 out of 5 stars

Very good price, just wasn't aware on of the plane legs did not include cabin baggage that was essential for our international flight. Recommend insurance with your flights. Note I was able to add the... See more

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Rated 5 out of 5 stars

I had a very good experience booking through BudgetAir.com.au. The website was easy to navigate, flight options were clearly presented, and the prices were competitive compared to other platforms.... See more

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Rated 5 out of 5 stars

The price really fits the tittle "BudgetAir"!! The efficiency was surprising; the time it took for me to receive the information, the receipt and the e-ticket, was all precise and extremely fast. Tha... See more

Rated 1 out of 5 stars

**DO NOT USE BudgetAir.com.au – Worst booking experience I’ve ever had!** Total disaster. I picked my flights through Google Flights and got redirected to BudgetAir, assuming they'd book *exact... See more

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Rated 4 out of 5 stars

Although I have used BA several times and find ok some options are tricky and find that there is an alteria motive behind it. After selecting no thanks option it does not allow me to proceed. Also on... See more

Rated 2 out of 5 stars

Haven't got e-ticket yet and expecting to put good review! Now after 3 days I got my e-ticket but at the time of booking your company charged me for selecting my sits, and then email me that due pr... See more

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Rated 1 out of 5 stars

Bought a return ticket. Money came straight out of my account. Received flight details. No itinerary sent or e ticket. Can’t call them phone number out of use. Chat box doesn’t answer questio... See more

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Rated 5 out of 5 stars

It was a simple process to book with BudgetAir, guided through the options and extras. The confirmation, receipt and e-tickets arrived within minutes. It's good to have everything sorted immediately... See more

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Rated 4 out of 5 stars

The process was quit straightforward, however i was annoyed at the amount of upsell going through the screens, If i had have taken all of them the my flight would have cost me 1.5 to 2 times the origi... See more

Rated 1 out of 5 stars

Beware. I said "no" (or at least tried to say no) to every extra (each of which is pre-selected and must be unselected) and still got an added $96 for crap I didn't want. Is your software interface de... See more

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Rated 2 out of 5 stars

Initially process was smooth but then while selecting my seats they did not offer me all the seats that i can choose, it was only for one flight and not fir the connecting flights as well as return fl... See more

Company replied


Company details

  1. Airline Ticket Agency
  2. Car Rental Agency
  3. Flights Search Site
  4. Travel Agency
  5. Travel Aggregator

Written by the company

BudgetAir.com.au is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.

Written by the company


Contact info

4.0

Great

TrustScore 4 out of 5

11K reviews

5-star
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Rated 5 out of 5 stars

Great platform

Bookings are always completed without delay. Check in is always stress free.
When doubts arise, the call centre is is always helpful

February 9, 2026
Rated 1 out of 5 stars

BEWARE : Check-in baggage not allowed on fare

The advertised fare included 25 kilos of check-in baggage. However it disappeared when i got my ticket issued by Budget Air. I called but received a rude reply. To add 25 Kilos it is costing me another 600 US$ more than the airfare. Ridiculous right ?? I must say that i got a decent fare but did not include the check in baggage on an international flight with Etihad.

January 30, 2026
Rated 2 out of 5 stars

I've booked scores of domestic and …

I've booked scores of domestic and overseas trips, and my booking the return flights from Sdney to Cairns were among the worst I have experienced. I still peixes I was offered were ridiculous, as soon as I chose reasonable flight time. OK, I understand that's a function of airline demand then the split process for outbound and inbound flights HUGELY increased the price. Prices I thought were reasonable did not include 23 kg luggage, so I had to choose other flights. Now, I fully understand that the airlines fully determine prices and services for prices but they are so obfuscated on your site as to be ridiculous. Then, after I had been charges 30% more than I had expected, I was offered endless "security" options, including covering the bankruptcy of my carrier. Finally, I entered this process usin booking.com, was transferred to another company and finally had to complete the booking through .bugetAir. Ridiculous! Just horrible.

February 12, 2026
Rated 1 out of 5 stars

They've changed my return date and no…

They've changed my return date and no way of contacting them? Bloody awfal!

February 10, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hello Julie,

We're sorry to hear that you didn't have a smooth experience with us, but thank you for sharing it.

We would like to find a solution together with you. Within 24 hours, customer service will contact you.

Kind regards,
Peter
BudgetAir

Rated 4 out of 5 stars

All the Add ons

The process was quit straightforward, however i was annoyed at the amount of upsell going through the screens, If i had have taken all of them the my flight would have cost me 1.5 to 2 times the original price

February 10, 2026

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