One of the worst online shops!!
One of the worst online shops!!!
1)When you buy something you get a message with the delivery time. Mine said on stock 8-9 days delivery. I waited and waited and then when I contacted them they finally told me that the items were been restocked and I would have to wait 3 more weeks. So they are lying on their website.
2) It is impossible to reach them by email or by phone. Everything is in FRENCH, impossible to understand when you call. They have a whatsup number and they barely respond: you might have to wait 1-2 days to get a response. I will ask for my money back and buy my beds somewhere else!
Reply from Casafab
Hello,
We have read your review and would like to clarify a few points. We made a request on Trustpilot to verify your order, but we have not received a response from you.
Everything you mention is not accurate. We have a very responsive customer service on WhatsApp, and we strive to respond quickly, often within 24 hours. As for the delivery times shown on our website, they are generally respected. In case of unforeseen issues, we always inform our customers.
If you could provide us with your order number, we would be happy to check what exactly happened and give you a more detailed response. We are here to assist you in resolving this situation.
The Casafab Team 💙