Checknfly Reviews 4,131

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, noting their patience, knowledge, and dedication to finding the best flight options. Many reviewers specifically commend the agents for going above and beyond to ensure a smooth and stress-free booking experience. Consumers appreciate the prompt and clear communication, with some agents even providing support via WhatsApp. People highlight the excellent customer service provided, particularly when dealing with booking changes or unexpected issues. The ability of staff to quickly resolve problems and find suitable alternatives is a recurring theme. While there are mixed opinions regarding the booking process and pricing, the positive feedback on staff and customer service suggests a commitment to assisting customers effectively.

Based on these reviews

Rated 4 out of 5 stars

Used this company after getting a bit of a run around from another company. Whilst the flight seats had now gone and with prices racing upwards their agent Vince managed to secure tickets for me at a... See more

Company replied

Rated 4 out of 5 stars

Purchase completed successfully. Unfortunately, the flight booking was put on hold by the airline itself. Andrew Webb from CheckNfly called me right away to resolve the issue, which was done within t... See more

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Rated 5 out of 5 stars

I've used the company a few times in the last 5 or 10 years. I now check before every trip. Sometimes it's cheaper to book direct with an airline, but they've often had access to cheaper fares than th... See more

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Rated 5 out of 5 stars

Aer Lingus cancelled Transatlantic flights we had booked. These guys were great and within a few days had us a new itinerary sorted with even better times than previous ones. Kathryn Baker and Jenny... See more

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Rated 5 out of 5 stars

Tried booking flights on line in Xmas Eve to get a call from Andrew to say that these were no longer available. Then over the next few hours he searched various options within our criteria until event... See more

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Rated 5 out of 5 stars

Chris provided exceptional service while helping us find the exact flight we wanted. He was professional, knowledgeable, and extremely helpful throughout the entire process. He went above and beyond t... See more

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Rated 5 out of 5 stars

Brad started working with me earlier this year on Business flights to Cape Town in top peak season Jan to March 2026. He came back to me with supremely reduced flight prices direct from London return... See more

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Rated 5 out of 5 stars

After a sudden change in our current travel plans,Katherine Baker was very helpful and changed our dates in a flash and issued our new tickets without any hiccups .She was kind and understanding. She... See more

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Rated 5 out of 5 stars

Last November my wife and I planned to visit her sister in Melbourne Australia, then to another sister in Manila Philippines and back to UK via Vietnam. Vince Thomas gave us many flight options, both... See more

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Rated 5 out of 5 stars

I haven’t yet taken my flight, but I wanted to share how impressed I’ve been with the service so far. From the moment I booked, everything has been handled professionally and efficiently. A special... See more

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Rated 5 out of 5 stars

Whilst I didn’t book my flights with checknfly…which was only due to logistical issues on my part…Chris was amazingly helpful via WhatsApp; trying to find the cheapest and best-fit flights to meet... See more

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Rated 5 out of 5 stars

They operate like travel agents. Discuss what you'd like via phone or WhatsApp and they try and find the best price for you. Chris was great, the live prices for my flights were changing every few min... See more

Rated 1 out of 5 stars

This is a scam operator - the flights do not exist. Advertises extremely low prices via Kayak. Takes an order including full card details. Contacts you via Whatsapp to say the ticket is... See more

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Rated 1 out of 5 stars

This company is a scam. They use Google Flights as bait, advertising lower-priced tickets to lure customers. After charging your credit card, they claim an "emergency" has occurred and urge you to c... See more

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Rated 5 out of 5 stars

Vince has always been my go to person whenever I need support to buy plane tickets. He is reliable, helpful, and goes above and beyond to make sure I get what I want. I will continue to reach out to h... See more

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Rated 5 out of 5 stars

Initially the flight ticket I purchased couldn't get processed because of the unavailability. However the agent, Kevin Smith, has provided great assistance, not only helping me to get another set of... See more

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Rated 1 out of 5 stars

Bait and switch scam! TWICE!! They offer fares much lower than competitors or the airline, but won't issue the tickets. They will call and lie that the restricted fare isn't available anymore and ex... See more

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Rated 5 out of 5 stars

Great service! Janet William provided top-notch support for my booking. She was very polite and helpful throughout the process. It’s rare to find such dedicated customer service these days. Thank you,... See more

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Rated 5 out of 5 stars

While searching online for flight tickets, I came across ChecknFly and ended up booking through them. It was during one of the most expensive travel seasons, and it was really difficult to find bus... See more

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Rated 1 out of 5 stars

Advertised a good fare, entered all payment details, received email confirmation with reference, pending confirmation. 1 hr later received a call asking if I was open to a fare increase. Said I had no... See more

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Rated 1 out of 5 stars

purchased two business class tickets. they were cheaper than anywhere else. one hour later i got a call saying they couldnt do them at that price and asking for another £300 per ticket. I have ended u... See more

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Rated 3 out of 5 stars

As mentioned on many reviews and google search, they do change the tickets and prices last minute even after the booking confirmation stating that the main airline does not have the ticket type we we... See more

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Rated 1 out of 5 stars

I booked Business Class flights to Dubai today for £2,507. I received a formal booking order confirmation, but five hours later, the company messaged me on WhatsApp. They claimed the fare was no l... See more

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Rated 1 out of 5 stars

This company deliberately misleads you by offering airfares that 'are no longer available'. They then call you to ask that you pay more. Luckily there is a refund option available. But do not count on... See more

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Rated 1 out of 5 stars

Dont use these, horrible and rude customer service, That help screen from Kevin a nuisance caused me to make a mistake when booking a flight and they wanted £350 just for a name change. So cancelled a... See more

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Rated 5 out of 5 stars

Needed flights to Indonesia ASAP on specific dates. Katherine Baker was AMAZING. She managed to get me the best price for the flights and the service provided was extremely efficient. Will definitely... See more

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Rated 5 out of 5 stars

I found Check N Fly to be very competitive priced. More importantly Chris Grey helped me find the appropriate itinerary for my trip to Penang, Malaysia. Chris was meticulous to meet my criteri... See more

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Rated 5 out of 5 stars

Just booked two flights with Checknfly. The tickets I need were quite complicated as they are with different cabins and different returns, but have to be on the same outbound flights with multiple con... See more

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Rated 5 out of 5 stars

Had a wonderful guy called Andrew Webb, couldn't be more helpful to us. Kept us up to date with everything, very efficient. From a very Happy customer 😀 Highly recommend him to help you out!

Company replied

Rated 1 out of 5 stars

Just helped a friend booked a flight in this site and payment and booking was confirmed. Then he was contacted that he has to pay another £180 to be able to get the flight. This is a total scam, where... See more

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Rated 1 out of 5 stars

I booked a flight from Manchester to Houston via Istanbul £1353 for 2 four hours later someone rang me hardly able to speak English & told me I would have to pay another £168 per person for those seat... See more

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Rated 5 out of 5 stars

I was very impressed with the company explaining information about my flight to Australia this coming June. A really helpful guy called vince talked me through the procedures online and also perso... See more

Rated 5 out of 5 stars

The service from Andrew Webb was exceptional. He found me the best flights and prices for my trip to Calgary in January. I wanted business both ways but business wasn't available outbound so opted f... See more

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Rated 5 out of 5 stars

Booked two tickets flight on emirates evening of 18th March today logged into Emirates with my ref already have my e tickets. Very good price and this evening had a follow-up what’s app from Chris ver... See more

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Rated 1 out of 5 stars

Booked an Emirate flight to Lagos for my daughter. In 1 minute, they messaged that they were waiting for confirmation from the airline which I found ridiculous. Then in 5 minutes, they reverted that p... See more

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Rated 5 out of 5 stars

I love checknfly. I was lucky that Chris was handling my request as I have had a brilliant experience with him in the past. He patiently went through all options with a fine tooth and came up with t... See more

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Rated 5 out of 5 stars

The agent(Vince) was very helpful and patient with me. Unfortunately there isn't any direct flights to my home country and he found a perfect flight for me, one I didn't have to wait for too long t... See more

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Rated 5 out of 5 stars

I booked my flights with checknfly a while ago and had to reschedule them for another date. The customer service agent Vince Thomas helped me with this process, he was very helpful and was responsive... See more

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Rated 2 out of 5 stars

A word of caution: when you make a booking on Check n Fly, and make a payment, your flight is not confirmed. Check n Fly will hold the money, then try to book the flight separately later. What t... See more

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Rated 5 out of 5 stars

Found the best price with ChecknFly and the booking process was handled smoothly from start to finish. Vince Thomas was excellent – always available on WhatsApp and quick to answer any questions, w... See more

Company replied


Company details

  1. Travel Agency
  2. Flights Search Site
  3. Travel Aggregator

About Checknfly

Written by the company

ChecknFly.co.uk offers great savings on flights. You can find deals on business-class flights to destinations all over the world. We provide our customers with the best deals and world-class services through our online web portal. Our range of travel products includes airline tickets for more than 150 airlines and holiday packages to your desired destination. visit our website book now contact us

EXPERIENCE BUSINESS CLASS

Written by the company

WORLDWIDE TRAVEL DEALS
Looking for business-class flight deals? Visit ChecknFly.CO.UK today & get low-cost business class tickets & airfares with amazing discounts.

EASY BOOKINGS

24/7 CUSTOMER CARE

24/7 CUSTOMER CARE

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very professional

Very professional, responsive and proactive service provided by Katherine Baker, who went above and beyond to help me secure my booking.

February 10, 2026
Unprompted review
Checknfly logo

Reply from Checknfly

Dear Ravinder,

Thank you so much for taking the time to share your positive experience with Katherine's assistance. We hope to have the opportunity to serve you again in the future.

Best Regards,
Checknfly Team 😊

Rated 1 out of 5 stars

0 Stars

Update
Despite a PR exercise of saying the team would reach out, no contact has been made. To be told to research my own options was the pinnacle!
Be alert if using this company.

If i could I would give the 0 stars. They advertised a price and then I was told to pay an additional £1000 to confirm my ticket. I was also asked if I had looked at other options to try and sort the mess out myself. No options, no help offered only pay more money and we will confirm the flight. Please do not use them, their prices are a trap.

February 8, 2026
Unprompted review
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Reply from Checknfly

Dear T J Vague,

We sincerely apologize for any inconvenience you experienced. This is not the level of service we aim to provide.

Our dedicated team has been informed of your concern and will reach out to you promptly to assist and resolve this matter.

We appreciate your patience and are here to assist you.

Best Regards,
Checknfly Team.

Rated 4 out of 5 stars

Sharon was very very helpful, honest and the…

Sharon was very very helpful and the communication kept me up date with the progress of my booking till I got the ticket and all the necessary details. I valued the great transparency from the whole experience and I look forward to working more with this agent in future travels.

February 8, 2026
Unprompted review
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Reply from Checknfly

Dear Bishop,

Thank you so much for taking the time to share your positive experience with Sharon's assistance. We hope to have the opportunity to serve you again in the future.

Best Regards,
Checknfly Team 😊

Rated 5 out of 5 stars

Excellent professional service prompt…

Excellent professional service prompt reliable and fast ! By the wonderful Maria Wilson

February 7, 2026
Unprompted review
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Reply from Checknfly

Dear Steve,

Thank you so much for taking the time to share your positive experience with Maria's assistance. We hope to have the opportunity to serve you again in the future.

Best Regards,
Checknfly Team 😊

Rated 1 out of 5 stars

Complete scam

Complete scam. Advertise flights they don’t have and then do a hard sell on alternatives. Do not deal with them

February 7, 2026
Unprompted review
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Reply from Checknfly

Dear Julian,

We sincerely apologize for any inconvenience you experienced. This is not the level of service we aim to provide.

Our dedicated team has been informed of your concern and will reach out to you promptly to assist and resolve this matter.

We appreciate your patience and are here to assist you.

Best Regards,
Checknfly Team.

Rated 5 out of 5 stars

Found the best price with ChecknFly and…

Found the best price with ChecknFly and the booking process was handled smoothly from start to finish.

Vince Thomas was excellent – always available on WhatsApp and quick to answer any questions, which made the whole experience stress-free.

February 7, 2026
Unprompted review
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Reply from Checknfly

Dear Scott,

Thank you so much for taking the time to share your positive experience with Vince's assistance. We hope to have the opportunity to serve you again in the future.

Best Regards,
Checknfly Team 😊

Rated 5 out of 5 stars

Andrew Webb was very helpful in sorting…

Andrew Webb was very helpful in sorting out an, great stuff

February 4, 2026
Unprompted review
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Reply from Checknfly

Dear Ivan G,

Thank you so much for taking the time to share your positive experience with Andrew's assistance. We hope to have the opportunity to serve you again in the future.

Best Regards,
Checknfly Team 😊

Rated 5 out of 5 stars

Sharon Briggs was very helpful

Sharon Briggs was very helpful, talking us through what we needed to do and also giving us discount. Thank you Sharon

February 4, 2026
Unprompted review
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Reply from Checknfly

Dear Redford,

Thank you so much for taking the time to share your positive experience with Sharon's assistance. We hope to have the opportunity to serve you again in the future.

Best Regards,
Checknfly Team 😊

Rated 5 out of 5 stars

Thank you

Big thank you to Kevin and Barry for sorting out my refund. Much appreciated.

February 4, 2026
Unprompted review
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Reply from Checknfly

Dear Joe,

Thank you so much for taking the time to share your positive experience with Kevin's assistance. We hope to have the opportunity to serve you again in the future.

Best Regards,
Checknfly Team 😊

Rated 5 out of 5 stars

Totally new experience for me booking…

Totally new experience for me booking flights this way. Andrew Webb helped me through it all and was very patient with me 👍

February 2, 2026
Unprompted review
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Reply from Checknfly

Dear David,

Thank you so much for taking the time to share your positive experience with Andrew's assistance. We hope to have the opportunity to serve you again in the future.

Best Regards,
Checknfly Team 😊

Rated 5 out of 5 stars

Great work following cancelled flights

Aer Lingus cancelled Transatlantic flights we had booked. These guys were great and within a few days had us a new itinerary sorted with even better times than previous ones.
Kathryn Baker and Jenny Walters (emails)were brilliant at what could have been a stressful experience
Thank you

February 3, 2026
Unprompted review
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Reply from Checknfly

Dear Maxine,

Thank you so much for taking the time to share your positive experience with Katherine's and Jenny's assistance. We hope to have the opportunity to serve you again in the future.

Best Regards,
Checknfly Team 😊

Rated 5 out of 5 stars

Vince was very helpful

The contact, Vince, was extremely helpful and went to great lengths to accommodate my requests.

February 2, 2026
Unprompted review
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Reply from Checknfly

Dear Stuart,

Thank you so much for taking the time to share your positive experience with Vince's assistance. We hope to have the opportunity to serve you again in the future.

Best Regards,
Checknfly Team 😊

Rated 5 out of 5 stars

We LOVED working with CHRIS !!

January 22, 2026
Unprompted review
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Reply from Checknfly

Dear Charlie Ta,

Thank you so much for taking the time to share your positive experience with Chris's assistance. We hope to have the opportunity to serve you again in the future.

Best Regards,
Checknfly Team 😊

Rated 5 out of 5 stars

Good customer service

I had a good experience overall. At first I was frustrated because the price had changed from when I first booked the flights. However, my agent (Vince Thomas) worked really hard to get me a better price and flights. He was great to deal with and made my experience much more pleasant.

December 21, 2025
Unprompted review
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Reply from Checknfly

Dear Owen,

Thank you so much for taking the time to share your positive experience with Vince's assistance. We hope to have the opportunity to serve you again in the future.

Best Regards,
Checknfly Team 😊

Rated 5 out of 5 stars

Had a positive experience booking my…

Had a positive experience booking my long haul flight with Vince he was so helpful as I am travelling on my own 👍

January 31, 2026
Unprompted review
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Reply from Checknfly

Dear Sammi Marr,

Thank you so much for taking the time to share your positive experience with Vince's assistance. We hope to have the opportunity to serve you again in the future.

Best Regards,
Checknfly Team 😊

Rated 5 out of 5 stars

I was a first time customer and the…

I was a first time customer and the service was excellent booking a business class flight to USA… Vince tracked all stages including flight issued … a bonus was I could call him to discuss issues which is incredibly useful

January 22, 2026
Unprompted review
Checknfly logo

Reply from Checknfly

Dear Michael,

Thank you so much for taking the time to share your positive experience with Vince's assistance. We hope to have the opportunity to serve you again in the future.

Best Regards,
Checknfly Team 😊

Rated 5 out of 5 stars

Vince kindly sorted out my booking

Vince kindly sorted out my booking. I was offered three different return flights, and I chose one

January 27, 2026
Unprompted review
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Reply from Checknfly

Dear Gerald,

Thank you so much for taking the time to share your positive experience with Vince's assistance. We hope to have the opportunity to serve you again in the future.

Best Regards,
Checknfly Team 😊

Rated 5 out of 5 stars

Katherine has been very helpful and…

Katherine has been very helpful and efficient.

January 31, 2026
Unprompted review
Checknfly logo

Reply from Checknfly

Dear Dawn Charles,

Thank you so much for taking the time to share your positive experience with Katherine's assistance. We hope to have the opportunity to serve you again in the future.

Best Regards,
Checknfly Team 😊

Rated 5 out of 5 stars

Brad … means Best

Brad ha always been my go to travel agent as he gives the best fare. Always cheaper than the airline and the best part is he provides the after service.

October 23, 2025
Unprompted review
Checknfly logo

Reply from Checknfly

Dear Tanya,

Thank you so much for taking the time to share your positive experience with Brad's assistance. We hope to have the opportunity to serve you again in the future.

Best Regards,
Checknfly Team 😊

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