Connolly Reviews 43

Just got my Audi,dealt with with Eibhlin very professional..and a pleasure to deal with .thanks again.

We are delighted with our new purchase from Audi Ballina. We dealt with Eibhlín the Sales rep. she was very professional and friendly to deal with and her knowledge of Audi's is exceptional.

Keith was very helpful. All dealings were friendly and professional. I always find Connollys great to deal with

My husband, son and I went into Connollys Sligo yesterday. We walked over to a VW polo to have a look. A salesman walked over to us and asked if he could assist. I said my husband is interested in buying a polo. He went to get the keys, gave us the keys and walked. NO ONE helped us, no one offered a test drive despite us saying we want to buy a polo! Eventually after about 10 minutes of hanging around we walked out. Absolutely appalling service. Clearly they don't need the sale? Guess who just bought a Hyundai instead!

My mother bought a new car off the dealership in Galway and the staff couldn’t be much more helpful than they were and generous. Looked after her the whole way through getting the car and the sales man Padraic for his top work being there every step of the way

I had a fantastic experience with Connelly’s Volkswagen Ballina, and in particular with Danny. From the very beginning, he was extremely helpful and took the time to really understand my requirements. He went above and beyond to source the exact vehicle I was looking for and kept me fully updated throughout the process.

His professionalism, clear communication, and willingness to go the extra mile made the whole experience smooth and enjoyable. A big thanks also to Emer in the finance team, who was equally professional, efficient, and a pleasure to deal with.

Both Danny and Emer are a credit to the business. I would have no hesitation recommending Connelly’s Volkswagen Ballina to anyone considering a new car. Outstanding service from start to finish

I had a great experience with Megan at Connolys volvo Galway. It was quick, smooth and stress free. Loved working with her!

When I first expressed interest in the car through a message sent to your team in Galway, the Sales Executive Evan Loughnane got back to me very promptly and was very professional in the way he dealt with the trade -in and cost exchange of my own car against the newer version.. He accommodated us on a day to call and test drive and had it all ready to go should we decide there and then to take it which we did.
Evan was very helpful on the day of the sale and answered all our questions in a very helpful and friendly way.. He dealt with all our concerns throughout the sale and assured us that the car was in top condition and to call on him any time if there's any problems..

We have been buying new VW cars from Connolly for 10 years. Previously we have brought from Nissan and Renault cars in my experience dealing with Connollys is level up from other dealership. From the sales team to the receptionist and the service department I can't find any reason to be negative about them. Whether your dropping your vehicle in for a service or visiting your favorite sales person everyone is friendly and welcoming. Over the years we have spoken to the sales team about different cars we have been interested in and never feel pushed or rushed in to buying which is very refreshing compared to our past experience. I would like to take the opportunity to thank Martin for providing fabulous support and communication when buying and picking up our new car. If your looking for a sales person who is honest and friendly ask for 'Martin' when you visit the showroom.

Experienced an issue with my Q5 loosing power over the weekend. Rang Audi Service in Galway. Very efficiently organised collection of my car and a hire car. Fixed the software issue within 2 days and Hugh did an excellent job of explaining everything. Top notch service from Connolly as always.

I just got my car serviced today in Connolly’s Ballina. Car wash is suppose to be included in service. My car was not washed after the service.
I am deeply disappointed today with an incomplete service. I would not recommend coming here.

We had our ID4 serviced recently.
Found the whole process with Connollys very pleasant. I could not praise Stephen and his crew enough on the way it was organised and completed around our needs. Thanks again.

I recently purchased a used VW in Connolly’s Ballina from Stephen Barrett. He was very helpful and gave all the requisite information necessary for us to make a purchase and be happy with our choice. He kept in contact with us after our initial visit and gave us the space to make our decision. He was the consummate professional.

Steer clear of Connollys Mercedes Sligo
Poor treatment from start to finish.
Had my car for nearly a month due the replacement of the dreaded subframe.
Everytime I rang about it I was told lies.
Finally this week got told my car would be ready in 3 hours so went to collect 4 hours later and still had to wait 2 more hours for it to be ready.
Was told I needed a few brake pipes and that if I wanted them to do it they'd only charge the cost of labour.
€150 an hour labour, and they charged for 3 hours just to change a few brake pipes. Rip off Republic is alive and well in Sligo.
The good will gesture of changing the subframe FOC by mercedes is lost here with the 450 charge for brake pipes.

Great customer service, I brought my ID4 in for regular service. They were helpful and despite being obviously very busy were cheerful and efficient in communicating progress with my vehicle. Cannot fault the service.

We recently purchased VW T Rock in Connolly Ballina, The servis in Ballina from the moment you walk in the doors is outstanding! The support was 100% ,Danny Feehan Thank you so much , Danny -pure professionalism, excellent communications skills with customers . All staff in Ballina Connolly very helpful they make you feel like their only customer . Lady on the welcome desk very helpful and enthusiastic because of her we decided to stay and see the offer in Connolly's . Now we are the happy owners of beautiful car. Highly recommended Connollys Ballina.

This is my third Audi Q3 thanks to Nick Pym in AUDI GALWAY. The service in Galway from the moment you walk in the door is outstanding!! I was always made welcome and nothing was ever too much for the team to handle. The support and after sales service has always been 100%.It really boils down to one thing. I have absolute TRUST in Nick and his team. I will be driving Audi in the future and will always deal with Audi Galway and Nick Pym.

In todays world car can be expensive, so every driver wants good value, at Connollys you get more than great value for your money, you get great warranty, great after sales service, exceptional customer service.

Connollys value every customer.

From frustration I am writing this review. From most things we can see a positive but my experience with Connollys Sligo was not customer friendly experience. We bought our first car from Connollys Sligo in 2012 and since then between myself and my husband we have bought 19 cars from them. You would think that after that amount of cars and time you would be treated as a customer not as just another money sign. In the time Connollys have changed so many staff and have become a money machine the customer really doesnt matter. I purchased a Cupra Formentor in August 2023 with 900km on it so practically brand new. In that time my car was more times in the garage than at home 8 times in total. It was both time lost from work having to bring the car to the garage and then arrange to collect along with the inconvenience of not having the car. So you are paying a loan, insurance , motor tax and yet no car. It became a joke from work colleagues and neighbours as to what car I had today. Roll forward to September when I asked for something to be done about the car. I was told it was a Cupra Formentor first generation so there could be problems and all under warranty. It was never about the warranty just not having the car that I had bought. I was offered another car which would have cost another deposit or a free service for inconvenience ( which was covered by cupra in the package) or stay with the car I had which still would be continuously fixed under warranty. So I asked what deal could be done to change. After 2 weeks with no communication I went to Connolly's Sligo and handed the car back. I was told they would look at seeing what they could do for me. A few days later another Cupra was offered but having had so much hassle I was sure this car was not for me. I am now a month later and the only communication was from the bank to say my loan was paid . So overall for sure Connollys are no longer a customer first environment but just how to make money. I understand that a business is there to make a profit not a loss but a balance is what makes a business succeed overall. I know for sure that Connolly's will no longer be a garage I would look at for cars or recommend .

I recently purchased a Audi A3 from Connolly Audi Ballina...I found them brilliant from the first moment we walked in the door...We dealt with Eibhlin who was extremely knowledgeable and listened attentively to our needs and wants and matched our needs exactly with our Needs... It was a pleasure to deal with her ans I would highly recommend her and would be more than happy to deal with her again..