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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with various aspects of the company. Many consumers report issues with payments, indicating they were not paid correctly or on time. People also mention negative experiences with the service provided, often describing it as inadequate. Furthermore, reviewers frequently cite poor customer service, highlighting unhelpful or unresponsive support teams. The user experience on the website is another common point of concern, with consumers finding it confusing and difficult to navigate. Overall, the consensus is that the company's performance is lacking across multiple areas.

Based on these reviews

Rated 1 out of 5 stars

Complete scam and a total waste of time! They kept prompting me over Christmas to finish their elaborate quizes, onboarding and project trainings only to finally find out that there's absolutely no wo... See more

Rated 4 out of 5 stars

They do pay. But every different project works differently, for some info is clear and for others it's confusing. I've not worked for about two weeks, yet I was sent feedback (mistakes I've made... See more

Rated 1 out of 5 stars

UNBELIEVABLE joke of a "company"!! My passport/ID was under review for weeks and weeks and weeks despite the fact that it should have been a case of 15 minutes - then it said 48 hours.... and the... See more

Rated 1 out of 5 stars

Complete scam. 1. Offers a well paid project 2. Make account: Give them all of your personal information 3. Do some unpaid tests 4. Get your account suspended "Under review" forever. 5. Wait... See more

Rated 1 out of 5 stars

AVOID AT ALL COSTS! And I do mean costs, because they are involved. It will cost you hours upon hours of wasted time trying to get the tasks to function properly, trying to get helpdesk to actu... See more

Rated 1 out of 5 stars

Simply put, CrowdGen is a joke. Don’t waste your time on this platform. They list projects that are either already inactive or completely inaccessible. You’ll be asked to go through a series of q... See more

Rated 1 out of 5 stars

My account is under rewiev almost half of a year. I sent emails them few times and got same automatically answer, something like "we working on it and ask for your patience". Besides I was cheated... See more

Rated 1 out of 5 stars

This is the worst platform I have come across.signed up back in 2021 in a hope to get job when it was initially know as appen.After transitioning to crowdgen and applied for a role after rigorously pa... See more

Rated 1 out of 5 stars

I signed up with honest intentions to earn extra money. They are a total waste of time and likely a scam because they require all your personal information. I signed up, I followed their process... See more

Rated 2 out of 5 stars

You do not get proper training for the tasks.Some evaluations don’t have videos and completely confusing.I worked for the whole month and got only $30, they lie about the rate and what you can earn. T... See more

Rated 1 out of 5 stars

Complete waste of time. Qualification tasks may take quite some time and have you fail without ANY transparency. Tasks you qualify succesfully for may never actually start. Tasks that DO start and get... See more

Rated 1 out of 5 stars

I had waited for about 5 weeks for the Project Thyme onboarding email to be sent after completing several qualification steps, quizzes, and identity verification, only to be ignored. When I rea... See more

Rated 1 out of 5 stars

The company, Appen Crowgen, seemed like the fantastic place where you could work remotely and earn good money. I personally qualified for 90% of all the projects I was presented with, but never got s... See more

Rated 1 out of 5 stars

Appen Crowdgen is an absolute waste of time, I signed up over 2 weeks ago, spent hours on tasks I thought were paid work only to not have earned a penny, how is this even legal?

Rated 1 out of 5 stars

A really awful company for casual work. They have so many promises of paid work and it looks professional. But don't fall for it. You have to go through so many loopholes it just isn't worth it... See more

Rated 1 out of 5 stars

They didn't give me any new project for months then they sent me an email or of the blue saying I violated their community standards (what community standards?) and that they were going to deactiv... See more

Rated 5 out of 5 stars

Worked for over a month at Crowdgen, and today i received my payment. I am really happy and was skeptical at first because of previous reviews here on trustpilot. Crowdgen has only treated me good.

Rated 1 out of 5 stars

I was invited to the Crowdgen project, completed every required test, passed them, and submitted my ID properly. Yet my ID status has never been updated. For over a year, all I have ever received f... See more

Rated 1 out of 5 stars

Appen (now known as Crowdgen) used to be good for me until about mid 2023 or Jan/Feb 2024. I joined Appen in Jan 2020 and worked on some good paying projects, and their processes and support were qu... See more

Rated 2 out of 5 stars

I signed up with them in Oct 2024. Got enrolled in a project (Fireweed), worked and eventually paid after two months. My problem with them is: 1. Awful support system to say the least. 2. Pay pe... See more

Rated 1 out of 5 stars

By far the worst customer support experience. It's just a shitty company paying you 5-7 bucks an hour (which i beyond the minimum of 20 usd) to do the job for companies who wouldn't hire on a regular... See more

Rated 1 out of 5 stars

I applied for a job, followed the steps, got my study materials, got into them and then went of the test. The moment I clicked DONE after finishing the test I was logged out of the app. Never got a te... See more

Rated 1 out of 5 stars

I was deactivated from CrowdGen with a vague accusation of violating Contributor Standards, which I firmly believe is false. I followed all guidelines and was never warned or informed of any issue... See more

Rated 1 out of 5 stars

Be careful when giving your personal information to such companies. Their Terms and Conditions are vague, there is no communication when you have issues as a translator/candidate for their projects, a... See more

Rated 1 out of 5 stars

A complete scam. Not only they didn't pay me anything, but they stole my personal information when they asked me to send identification. You have been warned! Stay away!

Rated 1 out of 5 stars

Aggressive recruiting on social media platforms, but I recommend avoiding it unless you like wasting your time. So far, two weeks after submitting my ID for verification, it’s still under review. Th... See more

Rated 1 out of 5 stars

Zero support on applications if they have site issues. Literally bumps users out of projects with no transparency as to why. Not worth the time and effort they require "applying" for projects.

Rated 4 out of 5 stars

work hours reduced, meaning that payout also reduced. but its still fair for me. but you guys should increase work hours for better payouts

Rated 1 out of 5 stars

The worst website for making extra income the customer service is terrible no response at all. I’ve passed a project and still haven’t received any tasks to work on it.

Rated 5 out of 5 stars

I have a great experience with the company. However, I waited for - I think maybe more than a half of a year to kick off the project. I was patience, and I was waiting. I made all the assessment. I re... See more

Rated 5 out of 5 stars

I participated on a recording job. Made a big pay for this kind of job, got to participate 4 times and have my money paid already

Rated 1 out of 5 stars

I have worked on several projects with Crowdgen (Appen) since June of 2019. The first five years were pretty good. The work was not always steady, but for the most part I was happy with it. I was paid... See more

Rated 1 out of 5 stars

Horrible organization, had to follow them up for £271 and they took 2 months to eventually pay, only to pay me $271 which is roughly £202. scumbags

Rated 1 out of 5 stars

DO NOT GIVE THESE FRAUDS YOUR DATA OR ANY PERSONAL INFORMATION!! Due to heavy marketing on social media and the promise of available work, I signed up for Crowdgen. I have approximately 2-3... See more

Rated 1 out of 5 stars

Very sketchy, I’m so glad I never completed onboarding and never gave them any financial information and only gave them an email created solely for this app.

Rated 1 out of 5 stars

Absolutely terrible CrowdGen staff are absolutely and disgustingly unprofessional I recently applied to work a project and went through the verification process that was arduous but that’s... See more

Rated 1 out of 5 stars

Appen's glory ended years ago. The bad reviews you will read here are all true. I'm writing this review to denounce their awful service. One day they decided to suspend my account for violati... See more

Rated 1 out of 5 stars

Everything sounds so amazing and enticing. Until something can't be done. You aren't able to change your profile. If you can't change your phone number you can't get paid. Well you have to do a ticket... See more

Rated 1 out of 5 stars

A frustrating and unprofessional experience. I joined CrowdGen with high hopes, expecting a professional and reliable platform. Unfortunately, it fell far short. The platform itself is poorly designed... See more

Rated 1 out of 5 stars

They don't pay on time or at all. They don't respond to questions or help when you need it. Don't get involved with this company

Rated 1 out of 5 stars

February 18, 2025 Hey Wendy, Congratulations, you’ve been shortlisted to Millettia Falcon: English-United States at CrowdGen! As you know, most projects require... See more

Rated 1 out of 5 stars

where's my $110 ? They take WEEKS to answer and they say you only have 72hours to reply to our email.. WHY/WHAT THE HELL IS THAT ???? YOU OWE ME MONEY!!

Rated 1 out of 5 stars

I have worked at Appen/Crowdgen for over 2 years at the time of writing this. To be short and simple, it's independent contract work that lets workers explore numerous online tasks that they c... See more


1.6

Bad

TrustScore 1.5 out of 5

103 reviews

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Rated 1 out of 5 stars

UNBELIEVABLE joke of a "company"!!

UNBELIEVABLE joke of a "company"!!

My passport/ID was under review for weeks and weeks and weeks despite the fact that it should have been a case of 15 minutes - then it said 48 hours.... and then I got fobbed off and fobbed off despite entering a support ticket every other week, with these incompetent people telling me I just had to wait a bit longer. The thing is, the ID check was the last step of SEVEN for a job application - and I just got an email saying that my application was cancelled due to MY UNRESPONSIVENESS ! This is like a bad movie!

Stay away from this absolute joke of a loose association of chaotic incompetence. I will not do it the favour of calling it a company.

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS!

AVOID AT ALL COSTS!

And I do mean costs, because they are involved. It will cost you hours upon hours of wasted time trying to get the tasks to function properly, trying to get helpdesk to actually help, then eventually saying I quit and still be on their message DLs.

And you won’t have earned one red cent.

Something this broken shouldn’t continue to exist.

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

Complete scam and a total waste of…

Complete scam and a total waste of time! They kept prompting me over Christmas to finish their elaborate quizes, onboarding and project trainings only to finally find out that there's absolutely no work available and projects to do. I just wish I had never wasted precious time, unpaid hours, and gave away personal information. Don’t bother with them, not even for a minute! Very dissapointing.

December 26, 2025
Unprompted review
Rated 4 out of 5 stars

Not a scam.

They do pay. But every different project works differently, for some info is clear and for others it's confusing.

I've not worked for about two weeks, yet I was sent feedback (mistakes I've made) for last week...?

But the jobs are interesting.

December 26, 2025
Unprompted review
Rated 1 out of 5 stars

Waste of Time and Very Unprofessional

I had waited for about 5 weeks for the Project Thyme onboarding email to be sent after completing several qualification steps, quizzes, and identity verification, only to be ignored.

When I reached out to support previously, I was told that I just had to wait, but nothing happened after that.

Instead, I received an automated email informing me that I was no longer eligible for a project I hadn’t even applied to.

This was very unprofessional and a complete waste of time!

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

Total waste of time

Appen Crowdgen is an absolute waste of time, I signed up over 2 weeks ago, spent hours on tasks I thought were paid work only to not have earned a penny, how is this even legal?

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

Was showen for several projects

Was selected for several projects, even got a message start earning now! Etc and nothing happened so I reached out and got the answer that even if I qualify and gets chosen , I will not get chosen, so bye bye

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible organization

Horrible organization, had to follow them up for £271 and they took 2 months to eventually pay, only to pay me $271 which is roughly £202. scumbags

December 14, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely Poor Support and Wrongful Project Expiration Notice

I was invited to the Crowdgen project, completed every required test, passed them, and submitted my ID properly. Yet my ID status has never been updated. For over a year, all I have ever received from the support team are useless automated replies that close the ticket without providing any actual help. Even when I responded within the so-called 72-hour window, the system still sent me nothing but automated messages and marked the issue as resolved. Nothing has been resolved at all.

And now, after more than a year of your complete inaction, I received an email saying that “Project X has expired due to unresponsiveness to our project invite.”
This is absolutely outrageous. The way this company has handled this situation is unacceptable, unprofessional, and frankly, disrespectful.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

They Must be a Joke!

I applied for a job, followed the steps, got my study materials, got into them and then went of the test. The moment I clicked DONE after finishing the test I was logged out of the app. Never got a test result, and my page never showed I had taken the test. It actually showed 'current'. Still, I tried to take it again and kept on getting this message: "you've already taken this survey". Wrote to support desk twice, three times. No answer. Nine days later (nine!) they replied along the lines 'let this be part of my learning process'. Immediately I get an email saying sorry, I'm no longer being considered for this project. Wowwww! This was my first interaction with them. Innocently enough I tried my luck again with the next project they offered, but that's stuff for another review. Honestly, guys, they are a joke!

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

Banned my account without a reason

They didn't give me any new project for months then they sent me an email or of the blue saying I violated their community standards (what community standards?) and that they were going to deactivate my account without even bothering to tell me what violation I committed.
I appealed, they took 3+ months to send a stupid standard reply saying they "reviewed" my case (I find it easier to believe aliens built the pyramids) and that they confirmed their choice. WITHOUT EXPLAINING WHY.
TWICE!!

Disgusting behaviour, total lack of professionalism. If this is a result of the implementation of some sort of AI in community management and decision making, I hope they all fail badly.

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

Huge waste of time

Spend 3 hours completing pre-screener questions just to have the website log me out and disqualify me from the project for no reason. This place is a complete trash waste of time. I see no money ever coming out of this place.

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

Not worth your time

The instructions for tasks are pretty complicated, but when you do manage to qualify for a project - there's almost never any tasks to do. Definitely not worth your time.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

A really awful company for casual work.

A really awful company for casual work.

They have so many promises of paid work and it looks professional. But don't fall for it. You have to go through so many loopholes it just isn't worth it for your time.

Pass this test, pass that test, sign up for this platform, sign up for that platform, log your hours on that platform, register your details on another platform and log your work hours there etc etc etc. Pay rates are well below minimum wage too.

Really really bad given that it s actually trying to get you to train AI. Avoid like the plague. So many better platforms out there for casual workers.

October 14, 2025
Unprompted review
Rated 4 out of 5 stars

work hours reduced

work hours reduced, meaning that payout also reduced. but its still fair for me. but you guys should increase work hours for better payouts

September 29, 2025
Unprompted review

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