CTS POINT Reviews 96

The customer service is VERY responsive. We would definitely purchase from CTS in the future. The only caveat is that for purchases of a certain amount, I would rather have the option to pay for FEDEX... See more

My original scanner choice wasn't available. Alan offered a couple of different possibilities & sent the specs to compare to make my choice easier. The scanner came solidly packaged (which, if you'... See more

I cannot believe that you had the keyboard I needed for my older model HP computer. I had worn off the letters on the keys from using it so much! And best of all, the one you shipped me was the ident... See more

I received a call from Frank after placing an order, stating the item will be used and the price is adjusted accordingly. Turns out Frank is ordering from a big online marketplace on behalf of me. H... See more

Through email, I asked a couple of questions that were not obvious to the un-initiated, and I rc'd answers back nearly immediately, on an expensive part that had a different number. Thanks kindly t... See more

Was replacing a hard to find part for my printer, CTS had the part. When they realized that the page hadn't been fully setup and the shipping cost was off, they contacted me quickly and resolved it.... See more

Mike worked diligently to make sure our order would arrive on time and gave me consistent updates as to where our order was in the process. I hope I get the chance to continue working with him on our... See more

I'm building a storage server and found this company in Southern California that has a new motherboard listed. First time using them and the product will arrive in a few days. Let's hope it's all good... See more

Totally impressed with my order from CTS POINT! Quick turn around. When my printer arrived it was in perfect working order and looked like brand new. Alan does amazing work! Will do more business in... See more

I had a problem with a printer, however Alan was very prompt to communicate with me as soon as I reached out to him. He offered a fast solution to my problem and I really appreciate CTS POINT customer... See more

Great communication! Excellent at helping me pick a printer that met our needs and in our price range. I was impressed with the care they took to package the printer for shipment. I would definitel... See more

Ordered 2 Printers: HP Officejet 9020 We received the printers quickly, within a week of ordering them. They were packed very carefully and work well; as expected.

As usual they claim they have a new printer in stock, but when you order it - they use the old "bait and switch" tactic and try and sell you a refurbished unit. If you can't keep your inventory stra... See more

Alan and Mike stayed in touch with me during the receipt and processing of my order. I loved their communication and I received my order promptly. I would definitely order from them again.

Working with CTS was a great experience. Fantastic turn around. Product arrived in fantastic shape! Plugged it in and I was back in business immediately! Thank you CTS!

Poorly packaged. The monitor had some bubble wrap around each side of the monitor but the center was not protected. The two pieces of the monitor stand were not wrapped and sitting loose in the... See more

Part arrived and worked as advertised. I originally said they sent the incorrect part. That was not them but something I ordered from a different company.

I needed a discontinued printer to replace one we had that was very defective. CTS had immediate availability that I was able to order. The printer arrived soon after, packaged very well and with... See more

The salesman was very knowledgeable and understanding of our needs. The equipment was received very quickly and in very good condition. I would recommend CTS Point to all businesses.

Refused to honor advertised price. After order for item listed as "in stock" was placed, they tried to jack up the price by over $200 saying the "new stock" was more expensive. Super shady!

They sent me a "new" printer. Factory warranty expired on January 9, 2013. The print driver would not work with Windows 11 and Hewlett Packard could not send me a print driver that would work with tha... See more

I placed the order for a memory module at the listed price, but I was told that the module was not available and there was a refurbished module available for 50%more. I don't believe there is any memo... See more

Alan in customer service was very helpful and patient. They had comparable pricing and they were more than ready to answer and guide the purchase process.

Hamza read what I was typing instead of jumping in with a script. Provided a place to send pictures of my broker part (so many places won't or can't do that). Pivoted when I found the right part numbe... See more

I was receiving quick and informative responses from my requests and questions. It doesn’t happen frequently these days.

I was impressed with their knowledge and excellent customer service. They promptly answered my emails. I highly recommend them.

I had the pleasure of working with Mike and Bill, and I can confidently say they are both true professionals. From start to finish, they kept me well-informed, ensuring transparency and clear comm... See more

Highly reputable outfit. Their phones are manned to provide customer service when needed.

Item was packaged very tightly, but the powered ink must have come out during shipping and was all over. Tried too clean it all up , still working with it.

Alan was very responsive and helpful. The product arrived fast and everything we've tested so far works great.

Really thankful for CTS Point and Alan Cole who worked with me with this order. Great company and great customer service. They really aim to please.

I ordered a total of five headsets. Three have arrived - all at different times. Why are they shipping over a timeline of weeks?

I called you. And a real person answered the phone. The motherboard I bought from you got here in good time. And responded to e-mail about repairing old one. Well Pleased!! Kurt rath

The id'ed the part correctly (previous company didn't) and shipped it promptly.

Mike Benson sold the printer i listed on ebay to a buyer in Florida. Then he tried to get me to help him lie to the florida buyer to make it look like he had my printer in stock and he also told that... See more

I was shopping for the new (not refurbished) SSD drive from Samsung (4T EVO) and came across the CTA Point site. Online item indicated the price but did not indicate whether the... See more

They sent me used memory that did not work the first time. They sent me another used one this time but it works. They even managed to find a little caser for it. Thanks, I guess.

Very quick service and shipping! Very reasonable price and quality product

I received what I ordered, roughly on time. However I don't like being badgered to provide a review

Excellent experience purchasing IT hardware! Frank was professional, responsive, and very knowledgeable. Product quality was top-notch, pricing was competitive, and delivery was on time. Highly rec... See more

The customer service was excellent. The price was excellent . Equipment was in good shape

Very pleased with the process, prompt shipping, and the product. I would recommend.

Happy to do business with them. Very good communication.

The representative informed me prior to shipping that the printer was refurbished. Processing time and receiving was prompt.