Designer Sofas Reviews 4,153

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, knowledgeable, and helpful service. Consumers appreciate the time taken to understand their needs, explain options, and provide expert advice without any pressure to buy. People highlight the staff's patience and willingness to go the extra mile, including helping with measurements and offering refreshments. The quality and selection of products are also highly regarded. Reviewers mention the wide range of choices available and the ability to customize items to their specific needs. Consumers are pleased with the overall retail experience, describing the stores as lovely and well-displayed. The excellent customer service contributes significantly to a positive purchase experience, with many reviewers expressing satisfaction and a willingness to recommend the company.

Based on these reviews

Rated 5 out of 5 stars

So far so good! Humahun was the sales rep at the Brent Cross store and he was absolutely amazing in understanding our needs and providing the most optimal solution. He also helped us by keeping an e... See more

Rated 5 out of 5 stars

We visited the Designer Sofas Brent Cross branch yesterday and had such a great experience. Humahun was absolutely brilliant — super friendly, knowledgeable, and really took the time to help us find e... See more

Rated 5 out of 5 stars

Jackie in Boucher Road store welcomed us and gave us the space and time to look round and when we needed assistance he was there to help, without being pushy. Explained anything we needed and talked... See more

Rated 5 out of 5 stars

Angie was an incredible sales-woman. She listened to our needs and showed us a few options, explaining the history of the company as well as the bespoke process behind each item. We tested a few sof... See more

Rated 5 out of 5 stars

Fab service! Shaz@paisley was incredibly friendly and helpful. Talked us through all the options in detail and never felt any pressure during the process. Extremely knowledgeable about all the prod... See more

Rated 5 out of 5 stars

Andrew from paisley is absolutely amazing. He’s great he understand customer he is patient his technical details about the sofa and furniture by is amazing. Nothing is too much. Really enjoyed the who... See more

Rated 5 out of 5 stars

Jamie the Manager was superb. Very knowledgeable, professional and personable. Did not feel pressured in the slightest. Quality of the products are excellent. And the choice of coverings is much... See more

Rated 5 out of 5 stars

Jamie the sales person made the experience so easy. Jamie went out his way to find the exact configuration and measurements for our very specific needs. We felt there was no pressure to buy and it was... See more

Rated 5 out of 5 stars

Michelle she's a super star I could have spent all day with her lovely lady. Beautiful sofa's Michelle very helpful fantastic experience can't wait to get my sofa Big thank you Michelle at 1b birke... See more

Rated 3 out of 5 stars

Now had my 2 Chesterfields for 4yr I keep them covered as I have dogs . On side of sofa been colour change like been bleach spilled on it, I looked online bought leather dye which has worked but still... See more

Rated 5 out of 5 stars

We had a great experience in store today. Andrew was extremely helpful and very knowledgeable. There is a great selection of sofas available to choose from, and with the assistance of Mel who made som... See more

Rated 5 out of 5 stars

Greeted by Jamie at Uddingston, asked if I needed any help, had a walk round sofa I picked jumped out at me, Ancona and I have picked in chive green. Jamie was kind enough to show me how the sofa... See more

Rated 5 out of 5 stars

Lovely store with a great selection of furniture, very well displayed. I would like to thank both Haseena and Aleyha who I saw on separate days for their great customer service. Nothing was too much t... See more

Rated 5 out of 5 stars

Mel from Abbotsinch store in Paisley went above and beyond to make sure we got the right sofa and size for our needs. Nothing was too much trouble and Mel even came out to our home to measure our livi... See more

Rated 5 out of 5 stars

Visited the Gateshead store and we were looked after by Debs. A good range of sofa’s on offer with differing price ranges. When we found a sofa we liked Debs explained all the options available, size... See more

Rated 5 out of 5 stars

Greeted by Ruhal who was amazing… one of the best customer service experiences we’ve had. I never bother with reviews but felt he deserved the acknowledgement. So thoughtful, and listened to everythin... See more

Rated 5 out of 5 stars

We visited the Fosse Park store and had a great experience. There is a large range of products available and you can customise to get exactly what you want. Shak assisted us with choosing our new sof... See more

Rated 5 out of 5 stars

Fabulous customer service so late in the evening from Alex and Deb on making the sofa configuration what we wanted. Nothing was too much trouble and we left happy in the knowledge we got the material... See more

Rated 5 out of 5 stars

Great customer service right across board from ROb (The manager to Ahmed who was the agent that took care of us). The level of service they provided was exceptional Ahmed was patience and helpful... See more

Rated 1 out of 5 stars

Spent £4500 on 3 seater leather recliner and chair, first, the first sofa was replaced because the seats had sagged so much and the mechanisms for the recliners started making noises and were rusted,... See more

Rated 1 out of 5 stars

Would give 0 stars if possible. Lied to about product and when finding correct information and hence requesting to cancel order within less than 24 hours of signing met with resistance and them wa... See more

Company replied

Rated 5 out of 5 stars

Mel in the Abbottsinch store in paisley went above and beyond for us. Nicest sofas in any shop at the moment so we had our heart set on a sofa from them, but we couldn’t decide on the sizes. Mel came... See more

Rated 5 out of 5 stars

We were looked after exceptionally well by Angie throughout the entire process. Her expertise, guidance, and clear vision for our space made all the difference. She went above and beyond to ensure eve... See more

Rated 5 out of 5 stars

Dave was absolutely fantastic at the Birstal retail park store, really professional and didn’t put any pressure on me to buy. Although I had already made my mind up I still wanted to look around for p... See more

Rated 4 out of 5 stars

Spent a couple of hours with Kirstan in the Edinburgh branch today. Great product knowledge and extremely helpful in making sure we got exactly what we wanted in a series of sofa in a style and colo... See more

Rated 5 out of 5 stars

John at the Abbotsinch depot gave us superb service along with excellent advice. The range and quality of the sofas in this shop were amazing. Spoiled for choice. The prices were also very reasonable.... See more

Rated 5 out of 5 stars

Took our time deciding which range of seat to buy and never felt any pressure to come to a decision. Likewise, after we had chosen the seat never felt any pressure to choose the seat material. Cori... See more

Rated 5 out of 5 stars

Jamie at the Uddingston store served us today and could not have been more helpful even making time to serve us tea and coffee. From choosing the correct sofa and chair to making sure we were happy wi... See more

Rated 5 out of 5 stars

Dil @leicester Just bought sofas through Dil. Dil was very helpful in showing us a range of leather sofas. She showed us the various leather colour options and was very helpful in making our choice.... See more

Rated 5 out of 5 stars

I highly rate Sam from the Reading store with his excellent customer service skills. He answered all our questions, no sales pressure and worked out our best options. He moved furniture around, lined... See more

Rated 5 out of 5 stars

Absolutely outstanding service from Angie and everyone we spoke with at the Milton Keynes showroom. Angie knows the whole range to guide us through the designs best suited to our needs. She also help... See more

Rated 5 out of 5 stars

I recently visited Designer Sofas and Natuzzi store in Fosse Park, Leicester. As I browsed Jamie enquired if i needed any help. He explained details, made some helpful suggestions, moved pieces of fur... See more

Rated 5 out of 5 stars

After visiting the “0ther”5 sofa stores at Fosse Park and feeling underwhelmed we finally went into DE Designer Sofas. We could tell straight away that the quality of sofas in this store were far bett... See more

Rated 4 out of 5 stars

Visited Designer Sofas in Paisley looking for a particularly size corner sofa and accompanying sofa and chair. Other shops had limited options for us but Designer Sofas were able to offer two suita... See more

Rated 5 out of 5 stars

Visited the Gateshead branch near metro centre. Staff very friendly and helpful, left us alone to browse without being pushy like some we’ve experienced. Once we’d chosen a sofa member of staff called... See more

Rated 5 out of 5 stars

We walked into the Bolton branch for a quick browse and ended up buying a beautiful sofa. Haneesa welcomed us as soon as we arrived, introducing herself and the range. She was friendly and very he... See more

Rated 5 out of 5 stars

Ruhel brent cross Friendly, knowledgable and informative staff. Helped spec out sofa to suit our needs and space and helped customise the additional products like footstool chairs and footstool... See more

Rated 5 out of 5 stars

We visited our Leicester store today, where we were greeted with a lovely warm welcome from all the staff there. We were left to browse in peace and not followed like in other stores at Fosse Pa... See more

Rated 5 out of 5 stars

Great choice of furniture, a lovely ambience with amazing service from Andrew at the Paisley store. All options were explained in a friendly, helpful way and we left happy, having purchased a perfect... See more

Rated 1 out of 5 stars

Poor, rude and told a heap heap of untruths and lies. Don't buy anything from them, there are better choices. Email the director Michael Solomon and keep complaining as they don't care. Defective... See more


4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 1% of negative reviews

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Rated 5 out of 5 stars

Angie made our experience at Milton…

Angie made our experience at Milton Keynes an amazing time. We had been to a competitor who lied to us and did really care. What a difference it makes when you have good engaging staff. Angie made the sale for us.

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Aman from the Leicester store was very…

Aman from the Leicester store was very helpful and knowledgeable. Aman came to our house to measure the room and spent a good deal of time with us in the showroom on two occasions. He explained the quality of the fabrics and leathers.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service.

We went to Designer Sofas Uddingston and met with Keith. All our question were answered and he gave us all the information we needed. We placed our order. There was no pressure to buy and the level of customer service was excellent.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

5 star experience at Uddingston

My wife and I were browsing for a new sofa and dining table. We were looking at a table when Michelle approached us and kindly asked if we needed any more details about the table and the options regarding seating etc. nothing was too much trouble and pretty much musical chairs ensued!
Measurements were taken and noted and all the information we needed was provided in a relaxing and professional manner.
On returning home and ensuring the measurements were good the decision was made.
I returned to the Uddingston branch the following day and caught up with Michelle.
The sale was conducted in a relaxed informal manner and all the details I needed were provided in a professional manner.
This was my first visit here but certainly not the last.
Definite 5 star service

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Shaz was extremely helpful

Shaz was extremely helpful in choosing our sofas without any pressure.
She was knowledgeable about the different brands and explained all the options for each sofa types.
nothing was too much trouble and ensured we were happy with our choice of sofas. Fully Recommend getting her help.

February 11, 2026
Unprompted review
Rated 3 out of 5 stars

Now had my 2 Chesterfields for 4yr I…

Now had my 2 Chesterfields for 4yr I keep them covered as I have dogs . On side of sofa been colour change like been bleach spilled on it, I looked online bought leather dye which has worked but still see like small dots difference shade the marks are on side which no-one can see .sofa look good but not very comfy they are quite narrow as well so cant really slough on them not 100% it's real leather it's very stiff they do look still happy with buy i could back 4yrs would 100% buy different sofa as comfort more important than looks

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer experience

Great customer experience. Visited Brent Cross store. Mehel was helpful, informative and patient (particularly when we were finalising choice of colour / material for our chosen sofas and chairs). No pushy sales talk (which we had experienced in our hunt for a sofa)

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Experience

Great choice of furniture, a lovely ambience with amazing service from Andrew at the Paisley store. All options were explained in a friendly, helpful way and we left happy, having purchased a perfect suite

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Paisley

Andrew in the paisley store was very helpful visited twice and he talked me through everything

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great service 👍

Sale processed by Jamie, and also spoke to Keith. Outstanding service! Would recommend speaking to these guys to order your new sofa.

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Sofa purchase in Edinburgh

Derek in the Edinburgh store was very helpful assisting us in the purchase of four sofas. Would use again and recommend to others.
Thanks Derek!

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Had a great experience at the Uddingstom store buying a new sofa. Liam was super-helpfu. He was patient when we said we were going to compare elsewhere and was happy to help when we came back.

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Ruhel - Brent cross

Ruhel - Brent Cross

Ruhel was very thoughtful to provide a design visit to our home on short notice, with samples and advice, before any guarantee of purchase. Very helpful throughout.

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Dil @leicester

Dil @leicester
Just bought sofas through Dil. Dil was very helpful in showing us a range of leather sofas. She showed us the various leather colour options and was very helpful in making our choice. She also explained to us the various finance options. Very helpful but no hard selling. Delighted with the service received. The store manager was also very helpful.

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Good service in Uddingston store

Liam in Uddingston store was attentive and helpful, even making my Dad a cup of coffee while we were considering our options. He wasn’t pushy and helped with our decision

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Jamie & Shirley (Uddingston)

Jamie from the Uddingston Store was so personable, approachable and helpful. Shirley and Jamie walked us through the whole process, got us a great deal, they were both fantastic.

February 8, 2026
Unprompted review

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