Disturbia Reviews 22,740

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the high quality and unique styles of the products, finding them well-made and worth the cost. Many consumers highlight the flattering fit and distinctive look of the clothing, with some noting the fabrics are great and the construction is sturdy. People also appreciate the quick delivery service. However, some consumers have reported inconsistencies in sizing and fit, suggesting that it can be a gamble when ordering. A few reviewers mentioned issues with the quality of certain items, such as buttons falling off or seams being poorly made. Despite mixed opinions on orders and return policy, the consensus is that the products are beautiful and unique.

Based on these reviews

Rated 5 out of 5 stars

Beautiful and well made! My teen daughter is obsessed with insects and all things invertebrate. I'm so happy to find clothes and accessories that are feminine, stylish, and celebrate her love for thes... See more

Rated 5 out of 5 stars

Finally a place that sells my taste in fashion. So hard to find cute whimsical things that are not immediately a full costume, but still normal clothes. Only down side is the Brexit, but luckily extra... See more

Company replied

Rated 5 out of 5 stars

Great shopping experience at Disturbia. Browsing is very straight forward and they usually have my size in stock. I've found their sizing, photos, and descriptions are all accurate. Prices are a li... See more

Rated 5 out of 5 stars

Wore this spectacular dress to a rehearsal dinner in the United States. Amazing. The sheer-ish sleeves with the fluttery wrists was so flattering. The boat neck was perfect with a velvet ribbon tied... See more

Rated 2 out of 5 stars

Its very frustrating to shop with this retailer. I've made a couple purchases here, and shirts/dresses are often too big. Except, I can't exchange them for a smaller size because things are almost alw... See more

Company replied

Rated 3 out of 5 stars

I really like Disturbia and I want to keep liking them, but unfortunately in the last few years quality and sizing has become inconsistent. Buttons fall off trousers and blouses several weeks into w... See more

Rated 2 out of 5 stars

I ordered two clothing items and one was too big. I wanted to exchange it for a different size, however Disturbia had no stock available, so I was forced to return it and lose money on the order due t... See more

Rated 5 out of 5 stars

Never used this company before or heard if then until I googled tartan maxi skirt. I’m not a youngster (the style of clothing is aimed at a younger generation) and was u sure what the quality of cloth... See more

Rated 5 out of 5 stars

I've made a few orders and got some really beautiful, unique pieces for my wardrobe and accessories. Their customer service is also great and helped me out with things I didnt love as much, or finding... See more

Rated 2 out of 5 stars

Clothing pieces look really nice and flattering but upon closer inspection the quality is cheap; no linings, poor plastic fabric materials, way overpriced for something so expensive. Sizing fits well... See more

Company replied

Rated 5 out of 5 stars

I had kept an eye on several things from this site for a long time before finally breaking down and ordering some. Now I wish I had gotten them sooner! So comfy, high quality, quick shipping, wonderfu... See more

Rated 3 out of 5 stars

I fell in love with the waistline of this skirt with the bow. Unfortunately there seems to be a flaw in how it is sewn or designed. It buttons perfectly fine (sizing up would not fix this as it is not... See more

Company replied

Rated 5 out of 5 stars

Spent $1300 over two weeks time on two orders, about 27 pieces total, and I love them all. Although I did place my first order just a day before everything went on sale, so that was a bummer but I did... See more

Rated 5 out of 5 stars

First time ordering and I was so pleasantly surprised by the quality. The designs were charming, but you never really know how the material will be until it arrives. Everything was well-made with grea... See more

Rated 5 out of 5 stars

The quality and fit of these clothes is absolutely perfect! Easy to return and Exchange if the size isn't quite right (due to losing weight) and if it's out of stock they always gift the amount for so... See more

Rated 5 out of 5 stars

Great items, great service. I try to get things when on offer so more adorable. Quality is fab and the items I have kept fit well and look gorgeous. Easy to order and delivery is usually quick. Would... See more

Rated 5 out of 5 stars

I love Disturbia's designs and service. Excellent as always and I get so many compliments on my style when I'm out (thanks Disturbia, confidence boosts are always welcome!) Love the Bridget boots in b... See more

Company replied

Rated 5 out of 5 stars

It's always a gamble when ordering from somewhere new (and via an Instagram ad!) but I was pleasantly surprised. Super quick dispatch and delivery – I ordered Friday night and received on the Monday (... See more

Rated 5 out of 5 stars

Best clothes and best customer service ever! I love their styles so much, they are always great quality and the customer service is phenomenal if you ever come across a problem. Super fast, super k... See more

Rated 4 out of 5 stars

Looks like a cute bag online; can't speak to the look or quality in person since it hasn't showed up. Ordered a backpack 2 weeks ago, tracking says "failure" "delivery not completed." Customer servi... See more

Company replied

Rated 2 out of 5 stars

Up to now, I’ve loved anything I’ve ever bought from Disturbia. However, I just made a pretty big purchase for my budget. Tracking says it was delivered several days ago but it still hasn’t arrived. I... See more

Company replied

Rated 1 out of 5 stars

Can't believe after multiple attempts to contact this company to just give me a refund or cancel my order after waiting weeks and then months, I finally got an email that my order is preparing to shi... See more

Company replied

Rated 3 out of 5 stars

Sizing is a nightmare. I like the products I received, although some of the fabric quality is debatable, but the biggest challenge is the sizing and fit. I'm solidly a size US 10, but in one of their... See more

Company replied

Rated 2 out of 5 stars

I recieved the wrong colour mugs, now up to two times! Contact with custumer service was good and fast, the return and exchange the first time was handled quikly. I however was very dissapointed that... See more

Rated 4 out of 5 stars

Love Disturbia and everything I've gotten there. The quality is good and they definitely offer something unique, even among similiar brands. My only complaint would be that a lot of it is overpriced,... See more

Company replied

Rated 3 out of 5 stars

the clothes are cute enough but for the price... the material was thin, kind of cheaply made with scratchy seams and cup sizes way too small for someone with an average bust, if you've got that classi... See more

Company replied

Rated 5 out of 5 stars

I have never in my life felt this whimsical and pretty in my life until I made my first purchase! Out of everything I purchased in my first order the memento mori tshirt dress, bow tights and the Aga... See more

Rated 5 out of 5 stars

As far as I'm concerned, Disturbia is THE place to get beautiful, fun, unique clothes for goth and other dark aesthetics. I own several pieces now. But if I were to suddenly come into a financial wi... See more

Rated 5 out of 5 stars

I seen the ad for Disturbia on Facebook and just had to get the complete outfit!!!! I really enjoyed the Ombra button front sleeveless corset top and the Rosamoth midis skirt, both came well packaged.... See more

Rated 5 out of 5 stars

I love Disturbia; they have some really great styles, frequent sales and fast shipping options. I particularly like the skirts and shirt dresses - the latter are perfect for summer, which can be a tri... See more

Rated 1 out of 5 stars

The quality of product was deeply disappointing. Considering the regular price of things, I expected the quality to be higher. The skirts looked like they were made of burlap with a color printed on o... See more

Company replied

Rated 5 out of 5 stars

I love Disturbia. Clothing is stunning and unique, there's a great points system and good customer service. I just keep shopping here and I've referred friends, so lots of Irish customers are gettin... See more

Rated 5 out of 5 stars

It's a great place to shop for regular customers that get free returns. I also bought free 24 hour shipping for a year and the two together is a great benefit - while I love the styles the sizing is e... See more

Rated 5 out of 5 stars

Recently purchased some items for a family member for Christmas and she absolutely loved them- great quality and made her very happy. Because it was a Christmas gift, we didn't realise until she unwra... See more

Rated 5 out of 5 stars

Fabulous dress in a beautiful gothic print like Sleeping Beauty’s castle. Not the Disney version of course, but an illustration by Trina Schart-Hyman. The length is generous and the underbust seam is... See more

Rated 5 out of 5 stars

I'm under 5ft tall but can't get into kids clothing due to having a chest and butt (I wish alternative clothiers would cater for us - fed up with the 'kids clothes are cheaper lol' phrase) but I read... See more

Company replied

Rated 5 out of 5 stars

Loved my dress. Have had lots of positive comments. It is flattering, easy to iron and comfortable. It also arrived swiftly. I will definitely shop at Disturbia again. A good alternative for Joanie fa... See more


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Clothing Supplier
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Streetwear Store

About Disturbia

Written by the company

Shop Womens Shop Dresses Shop Accessories Shop Mens Contact Us

ABOUT DISTURBIA

Established in 2003, Disturbia is a UK-based fashion brand dedicated to dressing the Other. Where light and darkness intertwine, Disturbia blazes its trail, creating otherworldly fashion to empower those who dare to celebrate all that is distinctly individual.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

23K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast shipping

Fast shipping! Wasn't expecting my order that soon. I love the sweater and skirt. It is so beautiful! Well made and heavy material! The olive green color is so soft and beautiful. I am 5' 1", and about 98 lbs. Skirts are always too long for me, but surprisingly, this one is not too bad. I just pull it up a little bit and with the sweater over it, you can't tell at all. My very first long skirt I can actually wear. The sleeves are a little long, but if you roll it up, it looks like a cuff and works perfectly. I love it!!!!

January 28, 2026
Rated 5 out of 5 stars

Good quality clothing

The quality of clothing that I’ve had so far is really good and honest although the jeans I recently bought I would have sized down, but it was whilst wearing them that they were slightly too big for me but that’s my fault for not paying enough attention to begin with, the chunky cardigan is lovely and comfy and worn it often already.

January 29, 2026
Rated 5 out of 5 stars

Friendly and quick return process

I had a really good experience shopping with Disturbia. Unfortunately, the item I purchased didn't fit properly (my underestimation of my size). But the return process was super easy and I was refunded quickly after the parcel was received back at their warehouse. I look forward to shopping with them again.

January 29, 2026
Rated 5 out of 5 stars

Birthday treat

I'm 5'15/157cm and was very pleased with the fit and feel of the garments overall.
Despite my shorter legs the wide leg trousers will fit nicely with heels on 😁

January 29, 2026
Rated 5 out of 5 stars

This was my first time ordering from…

This was my first time ordering from Disturbia and I’m honestly so impressed. Everything fit beautifully right out of the package. I probably could have sized down for a more fitted look, but I actually love the flowy silhouette I ended up with — it feels intentional and comfortable without looking oversized.

The quality feels great, the fabric drapes nicely, and the overall fit was exactly what I was hoping for. I’ll definitely be ordering again!

January 29, 2026
Rated 5 out of 5 stars

trustworthy service

It’s trustworthy. From materials used to do the clothes to the delivery, I don’t have enough words to describe the 5 star service they provide. I truly recommend this retail store!

January 25, 2026
Rated 5 out of 5 stars

Delivery was on time

Delivery was on time. The clothes fit perfect and I am so excited to wear it to work. I’m 54 yrs old but I was a skater/ska kid and like to incorporate it even in my work clothes.

January 25, 2026
Rated 5 out of 5 stars

Great customer service

Great customer service. Thank you for understanding my situation and frustration with shipping. My issue was dealt with in a timely manner and I appreciated the communication.

January 25, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look