D.LOUISE Reviews 3,257

Ordered my wife a necklace she had wanted, was dispatched and tracking provided, Royal Mail delayed due Christmas backlog. D.Louise couldn't do enough even though it wasn't there fault. Got anothe... See more

I absolutely love the jewellery from D Louise - every piece is gorgeous and such amazing quality. I can wear it swimming, in the sauna, and every day without worrying because it never tarnishes. Their... See more

My husband purchased me a tennis bracelet for Christmas and I’ve loved it! Less than 2 months later, I was getting ready for work and it fell off of my wrist, and was visibly broken 😕. I reached out... See more

Had earrings, necklace and bracelet as a set of Christmas really lovely pieces and they look great! Had a slight problem with the necklace clasp. I contacted the customer care team via what’s app... See more

I'm allergic to pretty much all earrings that aren't gold or silver but I didn't want to spend lots of money on some basic hoops. I bought some other gold plated ones (from a different shop) but the... See more

Ashleigh going the extra mile after a mistake in ordering on my part. The company acted with extreme helpfulness whilst abiding by their terms of business. Well done from a very impressed owner of... See more

D.Louise surprised me with an additional 10% off my order due to a glitch in their website that originally caused my order to fail and cancel. I went back to reorder because even tho one product was n... See more

Am really happy with my new bracelets/bangles, they are beautiful and I love the packaging. I was disappointed on receiving them as one item was incorrect however, the warm and swift response from Gl... See more

This brand is my favourite jewellery and my go to ❤️ they’re timeless pieces which last and wear so well. I ordered 3 engraved necklaces for me my mum and my sister as my dad has passed away so want... See more

Incredible quality jewellery. Fantastic customer service too. Love that they have a WhatsApp so it's easy to contact and chat to through the day if needed. They accidentally sent a wrong item with m... See more

I have bought lots of jewellery from d louise, as there is so much to choose from and are all really nice designs. One of the stones fell out of my tennis bracelet.contacted them and they are sending... See more

Fabulous Customer Service. When my Mother placed an order, unfortunately a mistake was made with regards to her delivery address. D.louise went above and beyond with trying to assist us. They kept... See more

I’ve made numerous purchases from D Louise and love the items I’ve received, always quick delivery and lovely packaging. I bought a necklace for my daughter at Christmas and unfortunately this broke,... See more

Order received promptly with each item beautifully packaged. I have a problem with one item and the team have responded promptly and positively to sort it. I am very hopeful things will be sorted to... See more

The team at D.Louise have been brilliant from start to finish. I needed to exchange an item was very kindly helped by the team. Thank you Jobie for assisting me with getting my QR code and providing... See more

D Louise really do have beautiful jewellery. I have bought a few items now for family members and also received some stud earrings myself for Christmas. The delivery is fast, ordering is simple.... See more

Absolutely exceptional service. I ordered 3 items (1 with engraving) on Thursday, they arrived Friday. As they were for Mothers Day I didn't open them until Sunday. Upon which i found a small issue wi... See more

I stumbled across this website when looking online. So pleased I did ! Absolutely beautiful pieces at really reasonable prices. The story behind this business is also very touching. I ordered a few... See more

The jewellery is so good it’s addictive 😆 I know have so many pieces and I always get comments when I wear them. As an active person I just love not worrying about having to take them off - looks nic... See more

The Eternity Linked Necklace is very disappointing in real life. The necklace looks beautiful in the company’s website promotional pictures. It is photographed in bright light, and appears to be mo... See more

i read all the reviews before i made a purchase. TERRIBLE customer service. i believe it's their intent to wear you down - and make you give up. they met the wrong woman. it took 7 weeks from beg... See more

Valued customer here! Happy to share that I have purchased D.Louise on more than one occasion and I keep coming back. Their pieces definitely hold up to one’s expectations (and more). I have never ye... See more

DLouise is one of those retailers that you can put your hands on the fire because you can trust not only the quality of their goods but their amazing customer service! They put Customers satisfaction... See more

I had to return the bracelet as it was the wrong size. The return went missing with Royal Mail. DLOUISE contacted me when I had forgotten all about it to tell me it was not received, accepted my proof... See more

I’m really happy with my experience at D. Louise! The design and quality of the jewelry are truly impressive—everything feels well-made and looks beautiful. I’ve gotten so many compliments on the brac... See more

D Louise Customer Service is nothing short of fantastic- any problem is sorted promptly & efficiently keeping you updated throughout the process. I love the jewellery and look forward to ordering m... See more

My husband bought me a beautiful bracelet as a Christmas gift but he chose gold instead of silver. Even though the purchase was outside the 30 day return period, D.Louise kindly allowed me to exchang... See more

I’m genuinely impressed by D.Louise — not only for their beautiful jewellery, but for their outstanding professionalism and warm customer service. From the packaging to the final product, every... See more

D. Louise, you sent me poor-quality jewelry and now you’ve ghosted me. I’ve emailed, I’ve messaged, I’ve sent every image you asked for—and been ignored. Ella at Head Office—isn’t it your job to... See more

I had never come across D.louise before whilst looking for some jewelry for my holiday and date nights, I gave these a go based on other customers reviews, I purchased 3 bracelets and the next day... See more

I’m obsessed with D. Louise jewelry- they have such beautiful designs, super high quality pieces, and great packaging. I had a minor issue with a bangle I ordered and they handled it quickly and pr... See more

The bangle bracelet with CZ stones is in question. All but three stones have fallen out. Since I purchased over a year ago they are refusing to replace. This is a replacement of the original bracelet... See more

I have been purchasing from DLouise since I saw their first Instagram advertisement. I did try one of there competitors whose name begins with N, also seen on Instagram, they were rubbish & I had t... See more

First, the product hits a great aesthetic- the nexus of athletic, classic, artistic, beautiful, and practical. I've loved everything I've bought so far. What has made me a true fan, though, has been... See more

I requested detailed information about a pair of earrings to ensure they would be a good fit. I did this via their WhatsApp number and received the specific details I required. This has enabled me to... See more

I’ve always loved bracelets and decided to browse D.Louise’s website for one. I was pleasantly surprised. The prices were very reasonable and the quality of the jewellery very good. Having purchased... See more

I have purchased about 6 items since July 2025. Each one is absolutely beautiful. None have lost any of their shine or sparkle, despite me wearing the solitaire necklace every day since then. I’ve sh... See more

My necklace broke so I went to all the shops in the city and nothing was right so I looked online and found D. Louise. I order 3 (buy two get one free) always good to have a spare. They arrived toda... See more

I have never dealt with a business where the customer service is as consistently outstanding. Their response times are almost instantaneous, and resolutions amazing. The jewellery is the best and I ha... See more