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Dropsure - Dropshipping & POD Reviews 12

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TrustScore 2.5 out of 5

2.7

e-Commerce Service
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Company details

  1. e-Commerce Service
  2. e-Commerce Solution Provider
  3. Warehouse

Written by the company

DropSure is a trusted partner in global e-commerce, providing a complete dropshipping solution that takes care of everything—from product sourcing and quality checks to warehousing and shipping—ensuring your orders arrive on time and in top condition. Made Easy, Made Sure, Made Scaling! We help you grow your business confidently and effortlessly.

Contact info

2.7

Poor

TrustScore 2.5 out of 5

12 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

I have been using Drop Sure for over a…

I have been using Drop Sure for over a year. Initially, the service was excellent—I even paid my agent bonuses because the performance was so good. However, the service has recently deteriorated significantly. They are now completely unresponsive, and I have multiple unfulfilled orders piling up. This lack of communication is directly costing me money in customer refunds and chargebacks. I need my refunds processed immediately. Please fix this and contact me to resolve these outstanding financial issues.

January 12, 2026
Unprompted review
Dropsure - Dropshipping & POD logo

Reply from Dropsure - Dropshipping & POD

Hi there,

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced recently.

We understand how critical communication and order fulfillment are to your business, and we’re very sorry to hear that recent delays and lack of responsiveness have led to unfulfilled orders and financial impact on your side. This is not the experience we aim to provide, especially to long-term partners who have trusted DropSure for over a year.

Our team is currently reviewing your case with priority. Please reach out to us directly at [support@dropsure.com
] or reply to our private message with your registered email / order details, so we can investigate the outstanding orders and refund status immediately and work toward a proper resolution.

We truly appreciate your past support and the positive experience you previously had with us, and we hope to have the opportunity to restore your confidence in our service.

Best regards,
DropSure Team

Rated 1 out of 5 stars

EXTREMELY BAR SERVICE!!! In the beginning they would do…

In the beginning they would do everything to have you on board. Once you are on board... the SERVIVE IS ENCREDIBALY BAD! ths supplier does not reply... does not fullfill the orders. Makes so much mistakes. That is extremely bad for your store. I would NOT recommend them... the person who u have contact with is called "NICOLE". Oh my god... very very bad service!! bah!!!

January 6, 2026
Unprompted review
Dropsure - Dropshipping & POD logo

Reply from Dropsure - Dropshipping & POD

Hi there,

Thank you for sharing your experience with us. We’re truly sorry to hear that your recent interactions with our service did not meet your expectations and caused frustration for your business.

We take feedback like this very seriously. Order fulfillment accuracy and timely communication are essential, and it’s clear that in your case we fell short. This is not the standard of service we aim to provide to our partners.

Regarding your experience with our support team, we are currently reviewing the situation internally to better understand what went wrong and to prevent similar issues in the future.

We would really appreciate the opportunity to look into your specific orders and communication history in detail. Please contact us directly at [support@dropsure.com
] or reply to our private message with your registered email or order information, so we can address this properly and work toward a resolution.

Thank you for bringing this to our attention.

Best regards,
DropSure Team

Rated 3 out of 5 stars

They have been ok so far

They have been ok so far, recent developments mean they do not take oversees payments or paypal payments, and when you pay recently they dont update the status of payments so then you get more chargebacks from customers, will update as i use them more, however my agent is amazing!!!! best agent I have every had =]

December 14, 2025
Unprompted review
Dropsure - Dropshipping & POD logo

Reply from Dropsure - Dropshipping & POD

Thank you for the honest and detailed feedback.
We understand the recent payment changes caused some confusion, especially around payment status updates, and we’re actively improving this process to avoid issues like chargebacks.

Rated 1 out of 5 stars

Dropsure Disaster: Two Defective Products, No Refund!

I sell Bluetooth speaker with colorful light modes. I’ve been working with Dropsure as my supplier, and the experience has been extremely disappointing.

Here’s what happened:

On May 22, I received an order.

The product was delivered to the customer on June 10 — it arrived faulty, with the LED lights not working.

Dropsure acknowledged the issue and sent a replacement on June 24.

The replacement was delivered on July 26, and to our disbelief, it was even worse:

The glass was cracked,

The buttons were sunken in,

And the speaker wouldn’t even charge.

When I reached out again, I was told:

“Our after-sales policy is to reissue once or refund. We have already reissued it so we cannot refund.”

In other words, they sent two defective products to the same customer, and now refuse to issue a refund.

This isn't an isolated case. Since working with Dropsure, 1 in every 5 orders has arrived defective. I'm not exaggerating — the failure rate is alarmingly high. It got so bad that Dropsure started sending out replacements without question and claimed each time they were “talking to the factory.”

By comparison, while working with Shipbear, I had maybe 1 defective unit out of 200 orders — maybe.

Dropsure might seem like a cheaper option, but the quality control is unreliable, and their after-sales policy fails to protect you when it matters most.

If you care about your customers, brand reputation, and sanity — do not work with Dropsure.

July 28, 2025
Unprompted review
Dropsure - Dropshipping & POD logo

Reply from Dropsure - Dropshipping & POD

We’re truly sorry to hear about your experience, and we deeply regret the frustration this situation has caused. This is not the level of service we strive to provide.

Please allow us to clarify: Our support team is indeed available 24/7, and we are currently investigating why your case was not resolved promptly. We also take delivery issues seriously—especially when it comes to high-value orders.

Could you please provide us with your order number or contact us directly at [support@dropsure.com]? We want to personally look into your case, ensure any mistakes are addressed, and take corrective action.

We appreciate your feedback and will continue to improve our communication and service processes. Your trust is important to us.

Rated 1 out of 5 stars

They ruined my entire business

They ruined my entire business! I was deceived! My package was never signed for, and I was charged a very high and expensive price, but still did not meet the 7-10 days promised to me. They deceived me! The agent is not professional at all, like a robot, answering questions that are not asked, and the response speed is very slow. It is not a 7*24 service. I feel deceived! Work with them, believe me, you will lose everything!

April 9, 2025
Unprompted review
Dropsure - Dropshipping & POD logo

Reply from Dropsure - Dropshipping & POD

Thank you for taking the time to share your detailed feedback. We sincerely apologize for the multiple issues you encountered.

We completely understand your disappointment. A repeat defect on a replacement order is unacceptable and does not reflect the standard we aim for. While our current policy prioritizes reissuance over refunds, your case clearly calls for escalation and a deeper investigation.

We’ve already begun reviewing this incident with our quality control team and supplier. This kind of failure rate is not the norm and should never have impacted your operations. We’re also revisiting our after-sales policy to ensure flexibility in edge cases like this.

We invite you to reach out directly at [support@dropsure.com] with your order details so that we can resolve this matter fairly. Your business is important to us, and we’d like the opportunity to rebuild your trust.

Rated 1 out of 5 stars

Unfortunately extremely bad service

Unfortunately extremely bad service, horrible service, and no clarity on Guidelines…

You add the product and invest in optimizing the landing page and ad creatives and creative testing and paid advertising and already down couple months f thousands then they tell you „no we can’t deliver this anymore“.

That’s hilarious!

February 24, 2025
Unprompted review
Dropsure - Dropshipping & POD logo

Reply from Dropsure - Dropshipping & POD

Dear Ahmed Issa
We are sorry for your experience and truly regret any inconvenience caused. We value your feedback and would like to assist you in resolving this issue.

DropSure is committed to improving our services, and we appreciate your patience and understanding.

Rated 5 out of 5 stars

Abby was very helpful and skilled at…

Abby was very helpful and skilled at her Job. She took care of all my orders and delivery was done on time.

July 17, 2024
Unprompted review
Dropsure - Dropshipping & POD logo

Reply from Dropsure - Dropshipping & POD

Thank you for your kind words! We're glad to hear Abby provided excellent support and ensured timely deliveries. We appreciate your feedback!

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