Love the care we have received from Dr. Weckel for our dogs and cat! Very thorough discussing treatment options and best recommendations. Quick responses and plan for follow up. We can tell she truly... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Zoom call was simple, gave quick explanation of the symptoms my pet was experiencing and then the doctor was able to provide several different options based on my budget. I’m happy I’ve decided to use... See more
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Dr. Grijalva was excellent. She's caring, informative, and took genuine interest and careful consideration while looking at our dog, Nova. She's a great listener and worked with us 100%. Wonderful... See more
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Found a great vet for my cat! Dr. Gabriele Matt is very knowledgeable about IBD and she's up to date on the newest breakthroughs in medications as well as being a very attentive listener. She works to... See more
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Dr. Scanlon was wonderful during our telehealth appointment. She was patient, kind, and took the time to really listen to my concerns without rushing. She explained everything clearly in a way that wa... See more
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This service is fantastic so far. Made and scheduled an appointment for the first day we signed up. Our first zoom appointment went great. The vet was on time, patient, informative, and answered all... See more
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Dr. Cherry was professional while also being personable and kind. She provided important information, took time to listen to my concerns, and helped me get an afforable prescription for my cat. Excell... See more
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I joined after watching the Tucker special, having never even heard of Dutch before, and I’m so glad I did. In just a few weeks, we’ve already had two vet calls without ever having to put our dog in t... See more
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This was our senior, anxious dog's 2nd visit with Dr. Staten, who is efficient, pleasant, and professional. She created a comprehensive treatment plan for an ear infection, skin abscess, and chronic G... See more
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I had a great experience during my recent Zoom visit for my dog’s ear infection. The whole process was incredibly smooth and fast — I was able to connect with a licensed vet quickly, and they took the... See more
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Dr. Skelton was great to work with. He reviewed Daisy’s history, asked the right questions, and kept the visit calm and efficient (which matters a lot for an anxious dog). He helped us continue the ga... See more
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We were not 100% sure how joining and using Dutch Vet services would go. We were elated with our Telehealth visit. Dr. Webster was wonderful, Compassionate and thorough. She also was giving honest exp... See more
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I'm glad I invested in The Dutch Pet plan. I was able to secure a vet visit via the comfort of my home for my Furbaby Kevin. Who suffers from reoccurring ear/yeast infections. Dr. Jenkins was very ten... See more
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They hired a very good vet, based on my first experience. I think the website and scheduling of the zoom could be a bit more seamless, but access to advice after hours is important. They can address c... See more
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The vet was amazing! So knowledgeable and you could really tell she cared about my dog. She took the time to answer every single question, even going past our appointment slot. I truly appreciated her... See more
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Ease of access, affordable, and in my area, it seems the vets are only here for the money and I find that mentality sickening. Each time I do get into a vet since all of them are not taking new client... See more
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Dr. Goode answered our questions thoroughly and provided very helpful suggestions on how best to treat our pup's condition. Long story short, our pupper's been suffering from severe allergies for mont... See more
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Dr. Fernandez is very attentive and really cares about my pets needs. She is also detailed and makes questions which shows how she really is trying to understand what you and your furry baby may need.... See more
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Dr. Jett has been incredible with Kasper. She really takes the time to understand his behavior challenges and works with so much patience and compassion. We’re so grateful for her help and truly feel... See more
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The entire interaction was incredibly smooth, I felt heard & listened to, as did Jasper our cat lol. The doc was incredibly kind & easy to talk it up with. The transaction was easily understood, all i... See more
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While I love this service, I think the $5 processing fee per transaction even if prescription is sent to an outside pharmacy when people have already paid a subscription fee is extraneous. While it’s... See more
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I just used Dutch for the first time. Signed up today and canceled today😂. So my GSD has these little nodules on her skin, the size of a pencil eraser. The vet recommended an ultra sound prior to see... See more
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Very rude vet, late to the appointment. Couldnt make out my doodles name. Had absolutely no bedside manner. I am a physician and am truly astounded at the situation. I was asking for a broad spectrum... See more
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Vet visit was wonderful. Everything else is awful. Paid for expedited shipping only to be waiting over 24 hours for part of my order to process. No one is available via their chat. Nor, is anyone avai... See more
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I learned that this service is a horrible idea. Nice in theory, but they just don't do it right. Policy change required, in particular they should allow immediate refill of previous issue's ANTIBIOTIC... See more
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Not what it seems. They do not give you access to your prescriptions after your vet calls, they make you pay to transfer to a vet near you (takes 3 days and they charge $5) or you have to pay rush shi... See more
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Customer service is horrible. They don't email you about cancellations, autoship, or basically anything. There's no simple way to 'ship now' or reschedule a shipment - you'll have to go through their... See more
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I have an issue with two out of my three dogs being somewhat reactive towards other animals and other people. So taking them to a vet is extremely stressful and nearly impossible to do on my own. Bein... See more
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What a scam. The vet wrote a script and put it in my cart for a future purchase if the OTC recommendation didn’t work. A few days later the script was automatically ordered and charged my card. The su... See more
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Vet video call was on time, Dr. Hannah was very polite and gave good common sense advise on treatment of the issue (yeast infection) - and provided the treatment plan and scripts via my Dutch account... See more
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I have had two virtual appointments with a vet from Dutch.com. The vets arrived on time, addressed all of my questions and concerns and provided a treatment plan within a few short hours. Ordering onl... See more
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Dr. Mills was absolutely amazing! She was knowledgeable, relatable, efficient and extremely kind. She was a great listener, and after hearing our pet’s issues offered great advice and made recommendat... See more
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Excellent service, very convenient and easy to use web portal. I have two cats, both elderly that do NOT like going to the vet, and I live in a desert coastal area so I regularly require flea prev... See more
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Cheez-it and I are very happy to have a caring Doctor. She was very kind and patiently explained things I didn’t understand and how we can have Cheez-it feeling 100 percent again. Our visit wasn’t rus... See more
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My pups had a DVM that was informative, patient & explained thoroughly how Dutch works for visits, Rx's, & follow-ups. I am a former veterinary assistant of many years, and even I greatly benefited fr... See more
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Dutch has been an amazing platform for our family with two dogs - a puppy and a senior. We moved across state lines and didn’t have time to establish care with a new vet. Dutch has been super helpful... See more
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Dr. Caitlin Mason consulted with me and my 14-yr hold coonhound about options for dealing with his enlarged heart. I was impressed with her knowledge, experience, and thoughtfulness. She instilled so... See more
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It’s great to have all my concerns addressed without the stress of an often unnecessary trip to the vet clinic. Dr. Weckle explains her recommendations clearly and provides individual treatment plan... See more
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Dr. Angela Hofmann was wonderful to work with. She addressed all of my concerns about Luna clearly and thoroughly, and she took the time to explain a treatment plan for Luna’s ear so I knew exactly wh... See more
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We are definitely fans of Dutch in our house. We have three active 2yr memberships to hold all our pets and have loved every vet we have seen. For needs such as antibiotics or minor, non urgent injuri... See more
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Made 2 appointments once we signed up with Dutch. Both were on time and professional. Each appointment was fairly short, but the vets were thorough with their questioning, and because the challenges... See more
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Having just discovered Dutch yesterday, I was thrilled to get an appointment so quickly (same day) for my ailing kitten. Dr. Mori Afraz quickly won my trust with her friendly and confident demeanor. S... See more
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Company details
About Dutch
Written by the company
At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.
Contact info
United States
- 1-855-DrDutch
- [email protected]
- dutch.com
4.7
Excellent
3K reviews
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The visit with Dr. Horn
The visit with Dr. Horn was excellent. She was very professional and it was easy to understand all recommendations.
February 12, 2026
Unprompted review
Reply from Dutch
We're glad you found the visit excellent and the recommendations easy to understand. Thank you for sharing your positive experience with us!
Great vet answered all my questions…
Great vet answered all my questions very quick paid for itself first visit
February 9, 2026
Unprompted review
Reply from Dutch
We're happy to hear that our vet answered your questions quickly! We're glad it paid for itself on your first visit. Thanks!
They have been very helpful and…
They have been very helpful and professional. Very easy to use them
February 11, 2026
Unprompted review
Reply from Dutch
We're happy to hear that you found our team helpful and professional, and that our services were easy to use. Thank you!
Its very easy and helpful to get a vet…
Its very easy and helpful to get a vet appointment super fast and be able to get a treatment plan with a kind helpful vet
February 11, 2026
Unprompted review
Reply from Dutch
We're happy you found it easy to get a quick appointment and treatment plan with a kind vet. We appreciate your helpful feedback!
Customer service is top notch
Customer service is top notch, specifically Ericha. She definitely represents your brand. Very impressed with her.
February 10, 2026
Unprompted review
Reply from Dutch
We're happy to hear that our customer service met your expectations. It is wonderful to know that you were impressed. Thank you for your feedback.
Overall best vet i could ask for!
It's easy to book an appointment. And my vet is amazing 👏 she is knowledgeable and kind and attentive. She's always so quick to answer my messages. She is amazing 👏
February 8, 2026
Unprompted review
Reply from Dutch
We're happy to hear that booking was easy and that you appreciate the care provided. We are so glad that our communication and attentiveness met your needs!
Reply from Dutch
Thank you for your feedback.
Dutch wants your cc info!
Dutch will make it VERY easy to get your credit card and bill you for a vet appointment (virtual). That part is nice. Then after that, kiss your care goodbye because they "forget" to put the prescription on your dashboard, then when you chat it is an AI bot who cannot help you. Then when you text it is the SAME thing - An AI bot that says "email us and we will get back to you". Four emails later, nothing. Now they want me to schedule ANOTHER paid vet appointment? Take your pet's care somewhere else. The customer service is an absolute JOKE.
February 10, 2026
Unprompted review
That’s just wrong, unethical, cruel, neglectful
The vet video appointments are always very helpful but everything else horrible. Customer service is a nightmare- no follow up on my order issue, no update. You’d not able to reach anyone to get help- they just don't do it right. I’ve placed an order last Friday , paid for the rushed delivery so my cat feels better soon. Antibiotics and her prescriptions dry and wet food: she has a crystal in her urine and shouldn’t eat the regular food that caused it. Last night ( Monday) I’ve got the delivery to find out it was only her meds. No foods in this tiny plastic package!! Sadly I’ve got notifications my order was delivered- excuse me, where are my kitty foods?? Somehow someone messed up with my order and forgot to include the foods ( 19 pounds weight total) but the meds only.. I’ve made many attempts today to get it resolved but instead of help I’ve got the ignorance at least.. I cannot start her on the antibiotics because she has to have something in her stomach! My poor kitty has suffered and would continue to suffer for how long ? until they finally decide to ship her food. Another 5 - 7 days to to treat her infection and treat her urine crystals. THATS WRONG. TOO BAD. UNETHICAL. CRUEL. NEGLECTFUL.
February 9, 2026
Unprompted review
Reply from Dutch
First and foremost, I want to say how truly sorry I am for the stress this situation has caused you and your kitty. We absolutely understand how serious urinary crystals and infections are, and how important it is that she receives both her prescribed food and medication without delay.
Hearing that you felt ignored or unsupported is not the experience we ever want for you or your pet.
I’d like to walk through exactly what happened so there is full transparency:
You reached out to us on 2/9/2026 at 9:33am PST via SMS.
Our team responded at 9:56am PST letting you know the drops were marked as delivered on our end and that we would immediately contact the pharmacy regarding the food.
Within 24 hours, we followed up to let you know we were placing a replacement order for the prescription food.
Our team followed up directly with the pharmacy and successfully initiated the replacement order on 2/10/2026.
I can confirm the replacement order was delivered today, 2/12/2026.
It also appears the original food shipment is still in transit, which means you may receive that as well.
Regarding shipping: when rush shipping is selected at checkout, it applies to medications (such as the drops). Prescription food ships separately from a different pharmacy and unfortunately cannot be rush shipped due to pharmacy processing and carrier limitations. I completely understand how confusing and frustrating that can feel, especially when you’re expecting everything together.
I also want to clarify that when you called in while actively texting with us, the SMS thread automatically closed because you were connected live with an agent. When you emailed, that agent reviewed your phone conversation and let you know they were awaiting the pharmacy update before reaching back out. There was no intention to ignore you, and I’m very sorry it felt that way.
That said, your feelings are valid. When your cat is in pain and you’re trying to do everything right for her, any delay feels unacceptable. We never want you to feel that her care isn’t being treated urgently.
We’re relieved the replacement has now been delivered, and we sincerely hope she’s able to start feeling better quickly. If there’s anything additional you need, whether that’s reviewing your order, discussing shipping options in the future, or any further support, I’m here and ready to help.
Again, I’m very sorry for the distress this caused you and your kitty. We truly care about her wellbeing.
Dutch is a total game changer
I joined after watching the Tucker special, having never even heard of Dutch before, and I’m so glad I did. In just a few weeks, we’ve already had two vet calls without ever having to put our dog in the car or step into a vet’s office. The convenience alone is incredible. Each time, I was able to get a same‑day appointment, and the vets walked me through multiple treatment options, including both supplements and medications, so I could choose what felt right for my dog. During one visit, I uploaded clear photos of her ears ahead of time, which allowed the vet to examine the issue closely and come prepared with thoughtful recommendations. The entire process is seamless, intuitive, and clearly designed with both pets and pet parents in mind. It’s efficient, stress‑free, and genuinely empowering. You will not be disappointed. Dutch has completely changed how I think about vet care.
February 6, 2026
Unprompted review
Reply from Dutch
We're so glad to hear that you're enjoying the convenience of our services and that you've had positive experiences with our vets. It's great to know that uploading photos beforehand helped streamline the process. Thank you for sharing how Dutch has changed your perspective on vet care!
The vet was amazing
The vet was amazing! So knowledgeable and you could really tell she cared about my dog. She took the time to answer every single question, even going past our appointment slot. I truly appreciated her dedication!
January 7, 2026
Unprompted review
Reply from Dutch
We're happy to hear that the vet was so knowledgeable and caring! We appreciate you mentioning her dedication and the time she took to answer your questions about your dog.
I highly recommend Dr. Cherry & Dutch!
Dr. Cherry was professional while also being personable and kind. She provided important information, took time to listen to my concerns, and helped me get an afforable prescription for my cat. Excellent vet, and Dutch continues to prove a valuable resource for our pets.
February 7, 2026
Unprompted review
Reply from Dutch
We're happy to hear that the vet was professional, personable, and kind! We appreciate that she addressed your concerns and helped you get an affordable prescription. We're glad Dutch is a valuable resource!
I just used Dutch for the first time. Maybe a good service, but not for us.
I just used Dutch for the first time. Signed up today and canceled today😂. So my GSD has these little nodules on her skin, the size of a pencil eraser. The vet recommended an ultra sound prior to seeing the nodules. I asked how he made that determination so quick, stated they were probably blood blisters, he didn’t even give me time to provide a history. Buyer beware.
February 6, 2026
Unprompted review
Reply from Dutch
We’re sorry to hear that your first experience didn’t meet your expectations, and we appreciate you sharing your feedback.
There are certain concerns that do require in-person evaluation, and when a licensed veterinarian determines that additional diagnostics (such as imaging) are necessary, they will recommend an in-person visit first. This is done to ensure pets receive the safest and most appropriate care. Once an in-person exam or diagnostics are completed, our veterinarians can then assist with creating the right care plan and helping monitor ongoing needs when appropriate for telemedicine.
We’d like to take a closer look at your experience and better understand what happened. Our team has reached out to request more information so we can locate your account, or you’re welcome to contact us directly at [email protected] so we can follow up.
We understand how important it is to feel heard and confident in your pet’s care, and we appreciate the opportunity to review this further.
Excellent after a no show
First Zoom meeting the vet didn’t show - there was a glitch in their system. Rescheduled after their callback. Excellent Zoom meeting and instructions from Dr. Bianchessi. 5 stars.
February 2, 2026
Unprompted review
Reply from Dutch
We regret the initial glitch and are glad the rescheduled Zoom meeting with instructions went well. We appreciate your five-star rating and are happy you had an excellent experience.
Highly recommend!! Love the care we have received from Dr
Love the care we have received from Dr. Weckel for our dogs and cat! Very thorough discussing treatment options and best recommendations. Quick responses and plan for follow up. We can tell she truly cares about animals. Only issue was delayed shipping of expedited meds, but probably due to the weather more than the company.
February 4, 2026
Unprompted review
Reply from Dutch
We're happy to hear that your dogs and cat are receiving great care and that treatment options are thoroughly discussed. We appreciate your kind words. We regret to hear about the delayed shipping and believe weather may have been a factor.
Not only was the vet very respectable. Dutch actually just contacted me and went above and beyond just to see how my cat was doing.
Very polite, well dressed, answered any questions I had, took the time to listen to my questions and answer them in a way that I understood and the visit went very smoothly and I felt comfortable. He also eased my worry and the fact that I didn’t have to wait any extra days we did it at 9:10 PM EST. I appreciate that too because I was worried about my cat. Definitely worth the subscription or whatever you wanna call it.
Highly recommended the only issue I didn’t care for personally was some of the questions when you’re signing up I had no clue how to answer them so I did my best.
Is Saturday, February 6 and I got a text message from Dutch so I read it and basically they were just checking on buddy my cat to see how he was doing since the vet visit and I was surprised to get the message because not everybody is like that, and I was so pleased that they took the time to check up on my cat to see how things were going, so I told them I truly appreciated them taking the time to see how things were going. That’s the same time I want whoever reads this review to know that when it comes to Dutch they really truly do care so it’s worth every penny.
January 23, 2026
Unprompted review
Reply from Dutch
We're so glad the visit went smoothly and eased your worries. It's great to hear that you felt comfortable and that your questions were answered clearly. We appreciate your recommendation and value your feedback about the signup questions. We're also happy to know you appreciated our follow-up regarding your cat's well-being.
I signed up for Klarna and wasn’t able…
I signed up for Klarna and wasn’t able to log on. They told me it was a two hour wait for customer service so I signed up again through Florida paid again so now I’ve paid like $76 and still can’t log on and still can’t reach customer service or get a response back horrible absolutely horrible website and customer service
February 3, 2026
Unprompted review
Reply from Dutch
We’re really sorry for the frustration you’ve experienced and appreciate you bringing this to our attention.
After reviewing your information, we do see two active memberships under two different email addresses. When you initially contacted our team, troubleshooting steps were offered to help resolve the login issue; however, during that conversation, you chose not to continue troubleshooting and instead created a second account using a different email address, which resulted in duplicate charges.
At this point, there appears to be a technical issue, and our team has reached back out to confirm which email and account you’d like us to keep active so we can troubleshoot further and ensure everything is resolved properly and the additional account refunded.
We understand how frustrating login and billing issues can be, and we’re committed to getting this sorted as quickly as possible once we hear back from you. Thank you for your patience.
My year as a customer never once did
My year as a customer never once did, we get a true visit w/vet. They only have increments of 10mins per visit for tele visits not enough time to diagnose your animal. I missed 3 of 4 visits and charged for all 3. I feel like the email should ask for you to log in 20 to 30 mins early ask that you load zoom. Cancelling today and would not recommend to anyone. I would not even give them 1 star only did so I can advise ppl they are a Scam.
February 3, 2026
Unprompted review
Reply from Dutch
We’re really sorry to hear about your experience and appreciate you sharing your feedback.
To clarify for anyone reading: all of our veterinary appointments are 10 minutes long, which is clearly stated at booking and is standard for telehealth visits. During these appointments, our licensed veterinarians focus on specific concerns and provide guidance, treatment plans, or next steps as appropriate for telemedicine.
We also want to clear up some confusion around appointment reminders and access. Customers receive:
A confirmation email and text when the appointment is booked
A reminder the day before the appointment
A reminder email and text message on the day of the appointment
Each message includes a Zoom link for the video visit, and the veterinarian sends a message in the portal ahead of time explaining what to expect. The initial confirmation email also asks customers to log in a few minutes early to ensure a successful connection.
Regarding billing, we reviewed your account and refunded the no-show fee that was charged once you reached out to our team. We also see that your account is currently set to cancel at the end of this month.
We understand that telemedicine isn’t the right fit for everyone, and we’re sorry it didn’t meet your expectations. Your feedback has been shared internally as we continue to improve communication and the overall experience for our customers.
It was cost effective/ with good treatment.
It was cost effective, and a good treatment plan. especially for two or more pets. They are observant knowledgeable and friendly. And They are Ontime in the comfort of Home. You dont have to leave the house.
February 1, 2026
Unprompted review
Reply from Dutch
We're happy to hear that you found our services cost-effective with a good treatment plan, especially for multiple pets. We appreciate your feedback on our team's knowledge, friendliness, and punctuality in providing at-home care.
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