Someone had stolen my RememberNumber and made big transaktions. There was a mesage directly from Entercard if it was me I answer NO. But it did not matter.
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The support was great the person knew what she was talking about. What is still missing is that you cannot do an extra payment with swish if you don’t have an unpaid invoice.
Company replied
Whenever I need to call the Re:member customer service staff, I always get help in a positive and patient way, they always explain to me with detailed information and make sure I get the help I need,... See more
Company replied
I greatly appreciate your service. You have been very helpful, especially when I needed assistance with my payment plan. It's always a pleasure to communicate with you. I give you my highest rating as... See more
Company replied
Company details
Information provided by various external sources
EnterCard erbjuder kreditkort och privatlån via bolagets eget varumärke re: member och tillsammans med våra partners.
Contact info
Klarabergsgatan 60, 111 21, Stockholm, Sweden
- entercard.se
4.2
Great
177 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rapid service and solution.
February 9, 2026
Unprompted review
Someone had stolen my RememberNumber…
Someone had stolen my RememberNumber and made big transaktions. There was a mesage directly from Entercard if it was me I answer NO. But it did not matter.
February 4, 2026
Unprompted review
It was easy to contact the customer…
It was easy to contact the customer service
January 23, 2026
Unprompted review
Reply from Entercard Group
Hello Johan!
Thank you for your feedback. We’re glad to hear that getting in touch with our customer service was smooth and straightforward.
Kind regards,
Nora Entercard
Reply from Entercard Group
Hello Felix!
Thank you for your review. We’re glad to hear you experienced friendly and understanding service!
Kind regards,
Nora Entercard
The support was great the person knew…
The support was great the person knew what she was talking about.
What is still missing is that you cannot do an extra payment with swish if you don’t have an unpaid invoice.
January 5, 2026
Unprompted review
Reply from Entercard Group
Hello Lars-Olof!
Nice that the assistance worked well, and your feedback on Swish limitations is taken into consideration. Thank you!
Kind regards,
Nora Entercard
Awful unreliable customer service
Awful unreliable customer service, been awaiting for months for a reply. Every time promises that someone will call back and no one ever does.
Blocked my card and 6 months later I still continue unable to fix the situation that they started to begin with.
December 22, 2025
Unprompted review
Reply from Entercard Group
Hello Joao,
It’s clear this has been a very frustrating experience, and we want to look into your case so you can get a proper resolution. Please contact our customer service so that we can provide a solution to this!
Kind regards,
Nora Entercard
A dialog with full support and…
A dialog with full support and understanding
December 15, 2025
Unprompted review
Reply from Entercard Group
Hej Bengt!
We´re glad to hear the interaction gave you the reassurance you needed. Thank you for this review!
Kind regards,
Nora Entercard
Awesome service as always
November 26, 2025
Unprompted review
Reply from Entercard Group
Hello!
Thanks for your trust and support, we’re always here to help!
Kind regards,
Nora Entercard
Professional and helpful staff …
Whenever I need to call the Re:member customer service staff, I always get help in a positive and patient way, they always explain to me with detailed information and make sure I get the help I need, I am glad to be their client. It is a safe card to have in a world where many are trying to rip people off. THANK YOU!
October 24, 2025
Unprompted review
Reply from Entercard Group
Hello Ricardo!
Thank you for taking the time to leave this review,. We are grateful for your feedback and here whenever you need us!
Kind regards,
Nora Entercard
Reply from Entercard Group
Hello Krister!
Thank you, glad we could help!
Kind regards,
Nora Entercard
Friendly and service minded approach…
Friendly and service minded approach and my issues was solved in 2 minutes - way to go!
September 29, 2025
Unprompted review
Reply from Entercard Group
Hello Gabriella!
Thank you so much for your feedback! We're thrilled to hear that our team was both friendly and efficient. Way to go indeed!
Kind regards,
Nora Entercard
The customer service staff were…
The customer service staff were professional and really wanted to help with my case.
September 18, 2025
Unprompted review
Reply from Entercard Group
Hello Barbara!
We're grateful for your feedback. Helping with care and professionalism is what we strive for every day.
Kind regards,
Nora Entercard
Reply from Entercard Group
Hello Christer!
Thank you for your review. We're glad everything went smoothly and that you felt well taken care of.
Kind regards,
Nora Entercard
I greatly appreciate your service
I greatly appreciate your service. You have been very helpful, especially when I needed assistance with my payment plan. It's always a pleasure to communicate with you. I give you my highest rating as a satisfied customer.
July 29, 2025
Unprompted review
Reply from Entercard Group
Hello Fanny!
Thank you so much for your kind words and feedback! We're pleased to hear that we could support you with your payment plan and that your experience with us has been positive.
Kind regards,
Nora Entercard
How bad you are...
They have friendly and helpful support when you call them, sure.
But seriously? Last time I called and asked them to send me an email with the amount I need to pay to close my credit card, they said:
“We’re not allowed to send that by email, we can only say it on the phone.”
Excuse me?!
You're not allowed to send me an email with MY OWN balance so I can pay you? What kind of backwards nonsense is that?
And don’t get me started on the system it’s always down. Glitchy, slow, and nearly impossible to navigate. Transferring money? Good luck.
You guys make all this profit but can’t bother hiring real developers to fix your broken system or build a proper app?
How cheap and lazy can you be?
July 19, 2025
Unprompted review
Reply from Entercard Group
Hello Adam!
Thanks for your feedback. We're glad you found our support team helpful, but we're sorry to hear about the frustration with email policies and technical issues. We understand how inconvenient that can be and are working to improve both communication and system performance. Your input is valuable, and we appreciate you bringing this to our attention.
Kind regards,
Nora Entercard
My problem was solved swiftly
July 8, 2025
Unprompted review
Reply from Entercard Group
Hello Kristina!
We're pleased to hear we could resolve your problem. Thanks for sharing your experience!
Kind regards,
Nora Entercard
Reply from Entercard Group
Hello Thomas!
Thanks for your review! We are glad the advice helped.
Kind regards,
Nora Entercard
Reply from Entercard Group
Hello Rattana!
We're thrilled to hear that you had a great experience with our service and customer support.
Kind regards,
Nora Entercard
Reply from Entercard Group
Hello!
We’re so happy to hear that Melissa made a positive impact! Your feedback means a lot. Thanks for choosing us!
Kind regards,
Nora Entercard
The reason for calling was a suspected…
The reason for calling was a suspected fraud attempt. However it turned out to be a normal procedure you use to ask clients by SMS to confirm whether a purchase is legitimate or not.
To me that’s not an appropriate method, it smells fraud long way.
A better approach would be to use two-way authentication initiated from a message under my account.
May 28, 2025
Unprompted review
Reply from Entercard Group
Hello Jan!
Thank you for sharing your thoughts and concerns with us. We understand that receiving an SMS can feel suspicious, and we appreciate your feedback on how we might improve our approach.
Kind regards,
Tais Entercard
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