re:member Sverige Reviews 1,058

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, understanding, and helpfulness in resolving issues. Consumers appreciate the knowledgeable and service-oriented approach of the staff, often highlighting their competence and empathy. People also mention the efficiency and speed of the service provided, with many receiving the help they needed in a short time. However, some reviewers have expressed dissatisfaction with payment-related issues, such as unexpected fees and changes to terms without prior notification. A few reviewers reported long waiting times when contacting customer service. Despite these concerns, the overall sentiment remains positive, with many customers emphasizing the friendly and professional demeanor of the representatives they interacted with.

Based on these reviews

Rated 5 out of 5 stars

Very polite, understanding and gave me good help. Due to diffucult economic situation I could not pay re:member the credit I had used when i Was laid off work and didnt get ANy salaries and am late wi... See more

Company replied

Rated 5 out of 5 stars

When you call a company as a private individual, you are almost always in a bad mood. The call is often because something has gone wrong. When you hang up, you are usually in an even worse mood. I... See more

Company replied

Rated 5 out of 5 stars

Because of my personal workproblems (i lost my work) i could not pay what i was supposed to and i realy hated that. But now when it is solved i experienced a good and calm conversation with a friendl... See more

Company replied

Rated 5 out of 5 stars

The customer call went well, although needed to wait for about 20min. There should be a possibility to validade transactions in the app thought bank Id or such.

Company replied

Rated 5 out of 5 stars

Very polite and helpful support, working in the service industry it's easy to tell when people are enjoying their work and that goes for the 3 different people I was in contact with during the day! 😊... See more

Company replied

Rated 5 out of 5 stars

That im allowed to pay my bills later when i can after informing my economical situation.

Company replied

Rated 5 out of 5 stars

I waited for too long, the automatic voice recording was irritating since it’s made with AI (hard to understand & incorrect English), but the person I spoke with on the phone was nice and helpful.

Company replied

Rated 5 out of 5 stars

I had problems and they helped me with a very professional solution, and the customer service is more than great

Company replied

Rated 5 out of 5 stars

I get the right service in a very short time what i need for. Service is very fast. I must say i recommend to use remember kort to my friends and family.

Company replied

Rated 5 out of 5 stars

A little difficult to get in touch with them, but once you get in touch, the help and service is good.

Company replied

Rated 5 out of 5 stars

Very professional and kind. Swift action and my wish executed. Thank you

Company replied

Rated 5 out of 5 stars

I give their customer service the highest rating for their competence and empathy!

Company replied

Rated 5 out of 5 stars

The customer agent provided prompt and friendly service.

Company replied

Rated 1 out of 5 stars

Terrible card company. I was forced to use it instead of Everydaycard. I made a payment of about 2300 Sek which I immediately refused according to the Swedish law of repent payment. R... See more

Company replied

Rated 1 out of 5 stars

My Remember card did not work i South Korea. When I spoke to the customer service on phone from South Korea the agent told me that Mastercard is blocked in South Korea. That is Not True! I have anothe... See more

Company replied

Rated 3 out of 5 stars

Most transaktions and card issues went smoothly, didn't like them taking a fee for betting company from last year all in same time today. Didn't know about the fee, I would have stopped if I knew, bu... See more

Company replied

Rated 1 out of 5 stars

I was charged a fee and had not been informed prior to this changes. Calling and getting the information from Remembers customerservice I asked for a credit of the fee this time and that I now know th... See more

Company replied

Rated 1 out of 5 stars

I felt that the telephone conversation with the bank was not very welcoming. The staff member spoke very quickly and seemed eager to end the call, which made it difficult for me to ask my questions. I... See more

Company replied

Rated 4 out of 5 stars

It was not great. it was okay. Waiting time tp long. A technical problem in Remember made that I could not use the card. Very frustration. And no prewarning.

Company replied

Rated 1 out of 5 stars

Remember put on hidden fees, which can change over time, all without notifying the card holder.

Company replied

Rated 5 out of 5 stars

Quick response and my question/problem was satisfactory resolved


Company details

  1. Non-Bank Financial Service

Written by the company

re:member erbjuder både kreditkort och privatlån. re:member handlar om dig och dina behov. Det handlar om att du ska ha tillgång till innovativa betalnings- och finansieringslösningar som ger dig valfrihet och kontroll, men som samtidigt gör vardagen enklare. Sedan starten har vi erbjudit moderna betalningslösningar för ett aktivt liv. Och det kommer vi fortsätta med. Du bestämmer själv vilken lösning som passar dig bäst, hur du vill betala och vad som är viktigt för dig.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Clear & quick explanation to my issue

Clear & quick explanation to my issue. Friendly re:member representative.

January 8, 2026
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hello Gunnar!
We´re pleased to know you got quick and clear help from customer service!
Kind regards,
Nora re:member

Rated 5 out of 5 stars

A little difficult to get in touch with…

A little difficult to get in touch with them, but once you get in touch, the help and service is good.

January 2, 2026
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hello Jonna,
Thank you for your feedback! We’re glad you received good service and are working to improve our availability.
Kind regards,
Nora re:member

Rated 5 out of 5 stars

I waited for too long

I waited for too long, the automatic voice recording was irritating since it’s made with AI (hard to understand & incorrect English), but the person I spoke with on the phone was nice and helpful.

December 29, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hello!
Thanks so much for sharing your experience. We’re sorry the wait and the automated voice weren’t ideal. However we’re thrilled to hear that our team member was able to assist you.
Kind regards,
Nora re:member

Rated 4 out of 5 stars

Fast

Fast, profesional and easy to deal with.

December 12, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hej Gustavo!
Thank you! We’re glad you found our service fast, professional, and easy to deal with.
Kind regards,
Nora re:member

Rated 4 out of 5 stars

Reclaim an order

It was good information about how to reclaim an order.

December 5, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hello Roy!
It’s great to hear our support made the reclaim process smooth for you.
Kind regards,
Nora re:member

Rated 5 out of 5 stars

Good Costmer services and very quick…

Good Costmer services and very quick when you call

December 5, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hello!
We appreciate your feedback! Providing fast and friendly service is always our goal.
Kind regards,
Nora re:member

Rated 5 out of 5 stars

Flexible payments

That im allowed to pay my bills later when i can after informing my economical situation.

December 2, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hello Amina!
Thanks for sharing! We’re glad we can make things easier when you need it.
Kind regards,
Nora re.member

Rated 5 out of 5 stars

Quick service

December 1, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hello Anna!
Thank you so much for five stars!
Kind regards,
Nora re:member

Rated 5 out of 5 stars

Melissa gave me the answer and service…

Melissa gave me the answer and service that I needed. Excellent job and thank you so much.

November 20, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hello Carmelo!
We appreciate your kind words and are happy Melissa made your experience so positive.
Kind regards,
Nora re:member

Rated 5 out of 5 stars

Helpful

Helpful, kind and nice service

November 14, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hello Eva!
We´re pleased to hear you enjoyed our service, thank you for sharing!
Kind regards,
Nora re:member

Rated 5 out of 5 stars

Very very Good

Very very Good

November 6, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hello Louie!
Thank you for this nice review!
Kind regards,
Nora re:member

Rated 5 out of 5 stars

Good

It is so helpful..

October 24, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hello Elvira!
Thank you for this five star review!
Kind regards,
Nora re:member

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