Finnish Design Shop Reviews 1,205

The pieces are perfect! They're Lego heads for Christmas. Exactly as I hoped. However, the delivery was not straightforward and I think this process needs to be changed. I opted for delivery to a loca... See more

An amazing selection of Nordic design (with a few other European ateliers included). The utility of the humble Finns, the understated yet stoic Swedes and the complex Danes (capable of executing bot... See more

Extremely well packed in heavy duty bubble wrap. Crates, boxes, glass lamp all arrived in good condition. Customer service is also very prompt and efficient in answering any queries you may have. Pric... See more

I’ve been shopping with Finnish Design Shop for years, and they’ve never once disappointed me. Everything — from the ordering process to packaging and delivery — is always exactly as promised. Shippi... See more

We are customers from Germany and have never experienced such excellent service before. We bought a wall lamp from Muuto, which is amazing in itself, but after two years of use it stopped working pro... See more

We ordered these Moomin mugs for our staff at the Toronto Finnish-Canadian Seniors Centre. We received all of the mugs we purchased. These items were highly regarded with the entire staff memb... See more

Hello from Canada! I absolutely adore the book, and was very charmed by the packaging and care involved. My only negative is one that is not the fault of Finnish Design Shop, and outside their c... See more

I really like all things Scandinavian and this shop doesn’t disappoint. Lots of choice and great service. Delivery to the UK is consistent, on time and all import and taxes are included. Given that ma... See more

I love this shop! Excellent selection of beautiful Scandinavian design products and the shipping is very quick. Also, they have pretty good sales on items not usually discounted elsewhere. Highly reco... See more

The best packaging ever! Fine porcelain arrived perfectly fine from Finland to Greece! As for the plates and coffee cups, excellent quality and fine design! I will definitely place a new order soon!

The stunning Marimekko plates grace our table every single day adding joy immeasurable! We are thankful for their beautiful design, useful shape, and whimsical delight.

Hi I just ordered online. Got a price and invoice and paid with credit card. It gave me arrival date 3 weeks away. Pendant lights arrived is well protected boxes, beautifully packed. No damage, delive... See more

Website states they have human chat support available Mon-Fri 10-16. Good luck getting with human. In fact you will not, there is no human chat support, only AI robot. Empty marketing claim. Savin... See more

Everything I've purchased from this store is of the highest quality and is always expertly packaged. Delivery is very fast, with reliable courier companies that provide regular, detailed tracking info... See more

The 2 water bottles are excellent. The insulated one is good for travel. I can slip ice cubes in for cold drink in summer. The 800 ml bottle will sit on my nightstand. Excellent design. I received th... See more

We bought a tapio Anttila ON2 sofa thinking that it would be practical to transform into 2 single beds or a double bed. We are very disappointed. The beds are very heavy and difficult to handle. The... See more

As per other reviews, run! At least for larger items of furniture (so not just plates, vases or very small furniture), this is a total disaster. Lost tons of money with these guys. They really li... See more

I’ve placed the order on 5 January for the items (carpets) that were in stock. It is 3 February today and they have not been delivered yet. I’ve already ordered and received carpets from another resel... See more

I ordered the items weeks ago and despite the delivery date being estimated on 29th December, and receiving an email from UPS telling me it would be delivered today, I have still not received it. UPS... See more

I ordered an expensive item that arrived with a manufacturing defect. Not a huge deal; this happens. But it has been absolutely impossible to get in touch with a customer service representative. Every... See more

“It has an interesting design, but unfortunately, even though I washed it by hand right after using it and didn’t use anything abrasive, the spoon’s surface that was in contact with the bowl got compl... See more

I returned an item that did not match its product description, and I was charged a 9 euro restocking fee for returning the item. I am disgusted. Restocking fees are illegal in Europe ! This company ha... See more

Bought a Marimekko rug. Sheds badly and of bad quality. I think it’s defective. Thought it was nothing so bought a &Tradition metal stool. Metal ring came off in less than 3 months of purchase.... See more

Customer service is smoke and mirrors. Who knows if any real people actually work here or if it’s all an illusion. Extraordinarily frustrating to deal with. They claimed free shipping then slapped a 2... See more

Dear Sirs., We received the order, externally both boxes were without any marks or damage, however when we opened the box of the larger shelf, we found that it was broken / cracked. Attached... See more

Would not recommend shopping with Finnish design. Ordered something and was not notified that there would be exorbitant duty charges to receive the package. Have tried and tried to return the packag... See more

Probably the worst website I’ve ever dealt with and I deal with a lot. Every time I order anything they send it to the ether and it never arrives. This would be tolerable if they would at least notice... See more

Ordered 2 tea towels from UK website. Only one was delivered. Customer Services not answering phone and webchat doesn’t understand my query. Email sent but 7 days later still no response… disgraceful... See more

I ordered a NORM69 lamp, XL. Wonderful product. When it arrived and we started to assemble it, we noticed that the lamp was faulty - the incorrect parts had been supplied. This is obviously not th... See more

Im still waiting for my order despite ordering over 3 weeks ago. Appalling customer service from someone called Olli who basically just sends back the same useless email ignoring what i've asked. Ive... See more

The products are fantastic and in any cases singular. Unfortunately the e-commerce operation is horrible. No customer service. They once confirmed my order then casually informed me they had to cancel... See more

Extremely slow delivery and no customer care. Took 20 days for my item to be delivered and over 10days for FDS to send my items to the courier. Most frustrating part is that there is no one available... See more

There is no facility to make a return. I logged in to my account and reviewed ‘previous orders’ after I logged in. There is only a link for making a claim on a defective product. Is this illegal?... See more

Poor overall experience. My order took nearly a month to arrive, which is unusually slow for domestic order. When the item finally arrived, I noticed one of the item had since been discounted by 4... See more

Unfortunately I have had a very bad experience with Finnish Design, so I could not recommend it to anyone. My order wasn’t delivered. The courier company GLS marked it as „successfully delivere... See more

Deeply disappointing. We bought an armchair, a side table and a lamp, and DHL didn't even attempt to deliver it to our home. They call from their truck, and if you don't answer at that exact moment, t... See more

I ordered a small Fatboy Tjoep lamp as a gift for my own birthday. Finnish Design Shop used UPS for shipping my order, and the tracking information remained static for three weeks after the shipping l... See more

To begin with, most of the products they sell are not Finnish but Italian. Never mind that detail. Ordered chairs early November and paid extra for express delivery to have them before Christmas - we... See more

The poster arrived with damange, and I cant use it at all. Reported the damage to the shop upon receiving the poster. it's been a week, haven't heard anything back. Thief, please process the refund... See more

I don't think I will ever order from FDS again. It has been over a month and I still haven't received my items. Not only that, but I have been given no information on when I might receive it. They can... See more