Freesnaps Reviews 9,487

The idea is great, the website is awful. I feel it deliberately stops taking photos after about 20. Also chops heads off half the pictures. Something that’s almost great becomes a wee bit of a let dow... See more

Same poor delivery experience as everyone else on here I’m afraid. Don’t bother paying extra for express delivery, it takes a week. That was the only reason I booked free snaps, but it would h... See more

Great items. Only place I could find the size I wanted. 1 item came right away, the other took a week due to Royal Mail delays coming from Northern Ireland. Actually ordered again and came very q... See more

Prints were nice however, in one print it looks like my son has 4 fingers but in the photo (on my phone is clear). I also accidentally ordered 6 prints however, only needed 3. I emailed custo... See more

Ordered a lot of photos at a specific size and they have arrived half an inch shorter (despite the label claiming they are 6', they are only 5.5' which means they are all too small for the frames and... See more

Ordered 37 6x4 from various different phones and photos of photos. Paid for next day delivery. Prints arrived on time, well packaged and beautifully printed. Almost half the price of Max Spielmam in... See more

The photos we good except for 1 which I really wanted r, the heads were cut off , I’m doing a scrap book of memories for my Daughters 30 th Birthday, really disappointed in that one photo. Service a... See more

I’m very happy with my order. The photos arrived in good quality and looked exactly as expected. The delivery wasn’t urgent, but it was still quite fast, which was a nice surprise. Overall, I’m satisf... See more

I ordered 6x4 photos. When they arrived they were smaller and photos had been distorted with picture enlarged and therefore some of the edges had been cut off. Several attempts made to contact F... See more

Paid for 2-3 day delivery at 2pm on the 23rd of December, knowing the Xmas rush & period I expected the item to come around the 27th or so, because of Xmas day and boxing day. I did receive update... See more

Unbelievable great service. I winged an order, basically leaving it till the last minute and hoping for the best. The two A2 size prints exceeded my expectations and went down amazing well to the rece... See more

I ordered prints which were free ,but payed extra for white borders and high definition The photos arrived without borders .I contacted customer service ,had to send 2 emails before I got a reply .... See more

I'd only ordered 3 small photos recieving them yesterday 22/05/2025. One of them had half of a person's head missing and another a photo of a cat had parts of its body off it too. The photos don't r... See more

Very pleased with my photo book. Good quality and clear photos with excellent paper. Ordering was easy , postage was super fast . Will order again from this company.

Very easy to use website.. Uploaded photos without any issues. Other sites were complicated but but Freesnaps instructions were easy to follow. Good quality photos and arrived quickly.. 1st time of u... See more

My first time using Freesnaps, they were at the top of the list when I did a google search. It was a seamless process from start to finish, from selecting the photo's, variety of sizes to choose from... See more

Quick delivery, good quality, and no issues with ordering. Out of all the photo's I ordered, there were only a few that weren't as good quality. However, the photo's that didn't print well had a rea... See more

Ordered several prints, some that never came and all were at keast a week late rendering the £7.99 next day delivery pointless. These were to form part of a gift that we had to improvise for. They sa... See more

Extremely disappointed with Free Snaps. I reached out via email and never got a response. The print quality was poor — out of all my photos, only one turned out okay. The rest were dull, blurry, and l... See more

I’ve paid next day delivery for an order it should’ve arrived yesterday and still no sign. No reply via email, NO TRACKING NUMBER EITHER - but seeing replies on here. Other people experiencing the sa... See more

I ordered on a Friday evening. It defaulted to £9.99 next day delivery. Order was sent. I followed the instructions and sent a cancellation request within an hour, but no reply. I then got a message t... See more

Absolutely useless - like everyone else here wish I’d read the reviews before buying. Paid for next day delivery after I ordered at 7am on Tuesday. It is now Friday evening and I still haven’t got my... See more

Couldn’t be worse. Paid £6.99 for next day delivery, order was still not here after a week. Tried to contact customer services 3 times for a refund and was just given useless advice (like a tracking... See more

Paid for the tracked 24 postal which is supposed to be next working day or two at the most.Freesnaps says the order was shipped on Saturday it is now Thursday evening and still no photos.Emailed frees... See more

I made an order on thursday 27th november for next day delivery and this order has not arrived and today is monday 1st december. I have no more communication despite sending a couple of emails. I pri... See more

Would strongly recommend not to use! Ordered some standard photos paid for express delivery and never received my items. I sent a follow up email a week later, I simply got a reply with a tracking... See more

Really bad service. I ordered some photos as a gift for my cousin’s wedding anniversary and paid £9.99 for next day delivery in a Monday, but the items never arrived. You can’t call Free Sna... See more

The pictures arrived & somehow I received 2 packets & paid twice. If that wasn't bad enough several photos had heads cut off, or people half cut out at the side of the photo. My grand children's pictu... See more

I placed an order on Tuesday , paid extra for next day delivery and it’s now been 2 days and still nothing . Absolutely awful service , I have emailed them and got an automated email stating their mai... See more

Paid next day delivery for my order, still has not arrived 3 days later. Will hopefully come tomorrow 4 days later. Insult added to injury by asking to review and item I have not recevied. Seasonal de... See more

Terrible. I paid next day delivery which was fairly expensive and these did not arrive the next day or even a number of days later. When I messaged customer services they assured me my order was on... See more

Ordered Saturday morning, received Wednesday afternoon after paying £7 for next day.. not until after I ordered all the small print says weekend don’t count and basically it’s not next day more Like... See more

My order went in on 23/08, I then received an email confirming shipping on 24/08. I selected standard delivery which is 3 working days, it is now 01/09 and I still haven’t received my order or recei... See more

When I ordered, there was a message indicating they could deliver the next day, so I ordered on Saturday, paying for Express next day delivery expecting to receive pictures on Sunday in time to be ab... See more

Terrible service. I ordered pictures on Xmas Eve. Paid £6.99 for next day delivery. Was expecting them on 27th 28th atleast paying that amount for delivery. I still don't have them. No tracking inform... See more

Never got my photos although I paid for next day delivery. Asked for a tracking number and still no reply. Gutted as they were to display for my daughter’s birthday party. Will never order again and a... See more

I will update this review if the issue is resolved but just 6 6x4 prints cost me £14!! I had added a frame to the order but none arrived. The order acknowledgement stated instead that I paid that amou... See more

I paid for next day delivery and did not receive the photos until 4 days later. The photos were needed for a party 2 days after I ordered. Customer service ignored many email requests, finally replied... See more

Dispatched 10 days ago apparently, still not received. Tried to send an email but their inbox is full so it bounced back. They've had almost £20 off me and no way of contacting them. Ordered from phot... See more

Paid £11.99 for 7 photos to arrive next day delivery. They did not turn up until 13th December, too late to give in a frame as a gift for a significant birthday. I had to arrange to be printed and... See more

Paid for 'Next day delivery' and didn't receive the standard photos until 5 days later, which was too late for the event I had ordered them for. I did get a response from them to return the photos for... See more

Update I got a response and a refund is coming. Doesn't change the fact that the service was not as advertised. DO NOT USE!!!!! I ordered 8 A4 portrait pictures for a traitors party on W... See more