My wife and I went online to procure quotes for our move from upstate New York to south Florida. One person and one quote stood out above the rest. Dave McLaughlin at Freeway Relocation. He took a tho... See more
Company replied
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Review summary
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Based on these reviews
I cant begin to express the relief this company has brought to what felt like an endless struggle to find the right moving company. Freeway won me not just by their quotes, but their detailed and kind... See more
Company replied
I want to start off by thanking the dispatch and customer service team at Freeway. They were so nice and professional, kept me informed and updated throughout the whole process. Got my belongings safe... See more
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All you can really ask for is transparency, honesty, and good care with items. They delivered on all 3 fronts in addition to being extremely fair on their pricing. Overall, couldn’t say enough good th... See more
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I realize that Freeway is a broker that sets you up with a moving company. The company we were paired with did a great job however the estimate we received was doubled. Make sure and get a bind... See more
Company replied
The service was excellent from start to finish. The crew took time to ensure each item was wrapped properly, and the delivery team was just as careful in unloading everything. Everything reached my ne... See more
Company replied
This company made my move so much easier. The staff was professional, and the movers worked quickly without cutting corners. Delivery arrived as promised, and all my belongings were handled with a hig... See more
Company replied
From start to finish, this was hands-down the smoothest move I’ve ever experienced. I recently relocated from Lake Worth, Florida all the way to Phoenix, Arizona — a huge cross-country transition... See more
Company replied
Outstanding service from beginning to end. The crew arrived on time, worked efficiently, and ensured that the delivery was handled with care. Everything arrived safely and exactly where it needed to b... See more
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FreewayRelocation.com is a website that presents itself as an online platform related to relocation and moving services. The site looks simple and easy to navigate for new users. It explains its servi... See more
Company replied
Very satisfied with the moving services. With my job always relocating me was looking for a company to do it all. Miguel and his crew were very helpful and made sure to wrap all my items as well as fu... See more
Company replied
Customer support was responsive and kept me informed throughout the entire process, which really helped reduce the stress of moving. The movers were respectful, well-organized, and clearly experienced... See more
Company replied
I am writing this to warn others about my experience with Free Way Relocation. Despite giving them a clear, organized list of every item and measurement, the quote they provided was nowhere ne... See more
Company replied
I had a few fragile items I was worried about, but the movers wrapped them properly and made sure they arrived safely. Everything was handled with attention, and I appreciate that.
Company replied
I used this company to help me move, all I have to say is they are an AMAZING company, very polite, they were on time and professional every step of the way! I would definitely hire them again and aga... See more
Company replied
I spoke to at least 10 companies, all of which told me everything I wanted to hear. After talking to James and explaining that I would have to pay fees and that nothing is waived, I realized that this... See more
Company replied
Dylan coordinated our move last month and the guys were phenomenal! Extremely organized, efficient and cautious with our furniture and valuables. Our move was significantly less stressful because of t... See more
Company replied
The process was straightforward and professionally executed. The movers showed great care with every item, and the delivery was completed within the promised timeframe. I was very satisfied with the o... See more
Company replied
I’m very satisfied with the quality of service I received. The movers were skilled, hardworking, and committed to making sure everything arrived safely. Delivery was smooth and organized, and I would... See more
Company replied
If i could i would give it a zero. My experience with Free Way Relocation was nothing short of a nightmare. I gave them every single detail they asked for — exact item sizes, quantities, and... See more
Company replied
My experience with their team was excellent from the initial quote to the final delivery. Communication was consistent, the movers handled every item with care, and everything arrived on schedule with... See more
Company replied
Freeway Relocation made my move simple and stress-free. They wrapped everything securely and handled my furniture with care.
Company replied
Amazing experience, Kevin was on point with move in dates, helped me throughout the whole process, even managed to get me a solid deal, not to mention the communication and checking up on us after the... See more
Company replied
The move was handled with consistency and professionalism throughout. The team ensured secure packing, careful transport, and timely delivery. All items arrived safely, and the process was well-manage... See more
Company replied
I'm delighted with the quality of service I received. The movers were hardworking and committed to making sure everything arrived safely. I confidently recommend this company.
Company replied
I had an excellent experience with Freeway Relocation Van Lines. From the initial booking to the final delivery, everything was handled professionally and efficiently. The team was punctual, well-orga... See more
Company replied
I was satisfied with the overall quality of service. The movers were organized, communicated clearly, and completed delivery within the agreed timeframe. Everything was handled with appropriate care.
Company replied
The entire moving experience was extremely well-managed. The staff was courteous, the packing was done correctly, and the delivery was completed without delay. All of my belongings arrived in perfect... See more
Company replied
The level of professionalism demonstrated by the team was impressive. Packing and delivery were handled carefully, and all items arrived in good condition.
Company replied
Very fast and efficient service, the guys that came to load our stuff were great and very careful with everything.
Company replied
I appreciated how smoothly the entire process was handled. The movers were organized, respectful, and efficient, and the delivery was carried out without any delays or complications.
Company replied
This was a well-coordinated moving service. The crew worked efficiently, protected all items properly, and completed delivery without delays or issues.
Company replied
This was a very professional moving experience. The crew was organized, respectful, and efficient, and the delivery process was managed with great attention to detail. Everything reached my new locati... See more
Company replied
This company freeway relocation, honestly to many good things to say, being proactive and on top of there game, with an excellent staff member Martian was very thorough and in making sure everything w... See more
Company replied
Everything arrived safely and faster than I thought. I really liked how professional and calm the movers were.
Company replied
The service exceeded expectations. The team worked with efficiency and respect, ensuring that all items were protected throughout the move. Delivery was prompt, organized, and conducted with great pro... See more
Company replied
Very professional team. They were polite, careful, and efficient throughout the whole move.
Company replied
My experience with Freeway was simple and straightforward. No unnecessary stress, and everything arrived safely.
Company replied
Very good services. They are trustworthy and reliable
Company replied
I had a positive experience overall. The movers were organized, communicated clearly, and completed the delivery within the agreed schedule. The service was reliable and well-managed.
Company replied
4.4
Excellent
64 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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I realize that Freeway is a broker that will say pretty much anything to get you to sign on the dotted line
I realize that Freeway is a broker that sets you up with a moving company. The company we were paired with did a great job however the estimate we received was doubled. Make sure and get a binding contract before you sign.
Responding to your thought:
I beg to differ on your response. The problem was you couldn’t do an in-house estimate. We removed a lot of things that were on the list and we really added very minimal so if anything we cut down what was being shipped we sold a lot of stuff to get it down so your response back to me is not correct. I was just thinking about it after your response. I definitely could not recommend you as a service. I would stay away if somebody asked me.
December 14, 2025
Unprompted review
Reply from Freeway Relocation Van Lines
Hello William,
Thank you for your feedback and for sharing your experience. We are very glad to hear that the moving team assigned to your relocation provided great service, as we only truly work with the best crews.
We would like to clarify that the adjustment to your estimate was due to additional items added at the time of pickup. Your inventory increased by 144 cubic feet, which included the following items: 3 wardrobe boxes (60 cf), 1 toolbox (30 cf), 6 XL boxes (30 cf), and 8 XL boxes (24 cf). Had these items not been included, your estimate would have remained the same.
Additionally, packing services were requested at pickup, which were not included in your original order. Any additional services or inventory added at the time of service can affect the final total, which is outlined in the moving agreement.
We truly appreciate your feedback and your business. Thank you again for choosing our services, and we wish you all the best in your new home.
Sincerely,
Freeway Relocation Van Lines, Customer Support Team
FreewayRelocation.com delivered a…
FreewayRelocation.com delivered a smooth, stress-free moving experience with professional, punctual staff, clear communication, and careful handling of all belongings — highly recommended for reliable, efficient relocation services.
January 28, 2025
Unprompted review
Reply from Freeway Relocation Van Lines
Hello Albert,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a smooth and stress-free moving experience and that our team delivered professional service, clear communication, and careful handling of your belongings.
Your recommendation truly means a lot to us. It was a pleasure serving you, and we appreciate you trusting Freeway Relocation Van Lines with your move. Wishing you all the best in your new home!
Sincerely,
Freeway Relocation Van Lines, Customer Support Team
Beware of their quotes and pricing
Beware of their quotes. They list the items you are moving but give you an unreasonable square footage allowance for the moving estimate. They estimated $2100 when it came to $4800 once my listed move items were loaded by the company they secured for us (yes, Freeway gets their finders fee if $1100 upfront) and you can never reach them again. Poor communications and questionable misquoting practices!!!
This was in reference to a move your quoted from Williamsville NY to Indianapolis, IN. I am happy to talk to someone directly about this; but as I mentioned in my review, my calls to you went unanswered when I reached out several times both during and after the actual move took place.
2/4/2026 In response to your comments made after my review above, I reached out to both my booking agent, Michael, and your customer service department to get an update on whether my pick up move was to occur on January 22nd or 23rd and those numerous calls were not returned!! Then I did talk to your customer service rep today about my bad review about poor communications AND the fact that the items I had provided to your booking agent, Michael, were a third of the square footage needed on the truck and thus my price you quoted for this move was three times higher. Your agent today appeared to forget this part of our conversation.
At this time, I truly hope that my furniture arrives safely and without any more surprises!! Again, I was told that it would arrive in 7-10 days and I do understand that the weather has been dangerous to travel in lately but I would have expected an update from your company in the way of some communications about these delays.
Feel free to reach out to me if you need further information.
I would like a rebate on the cost of this move and an ETA on when it will arrive.
January 21, 2026
Unprompted review
Reply from Freeway Relocation Van Lines
Hello Buffalo Mover,
Thank you for updating your review, as it allowed us to locate your file and conduct a thorough investigation. After reviewing our records, we have pulled all call logs associated with your account. Our findings show that every call made, was either answered or returned. For this reason, we are unclear as to which unanswered calls you may be referring to.
Our records also indicate that we have maintained consistent communication with you regarding your delivery status. At no point during our previous conversations was dissatisfaction expressed. After seeing your review, we made additional efforts to contact you directly to discuss your concerns. During that conversation, the only concern mentioned was regarding delivery timing. As advised, your shipment departed today and is currently in transit.
Please keep in mind that there have been severe weather conditions impacting transportation routes across multiple parts of the country, particularly in the Northern regions, Midwest, and surrounding areas. The safety of our drivers, the public, and your belongings remains our top priority. We cannot operate or transport shipments under unsafe road or weather conditions.
Additionally, your pickup occurred approximately one and a half weeks ago, and your first available delivery date was January 28. Based on these dates, your shipment remains well within the contractual and legal delivery window outlined in your agreement.
If you would like to discuss this matter further, please feel free to contact our office directly. We sincerely apologize for any inconvenience and appreciate your patience and understanding.
Sincerely,
Freeway Relocation Van Lines, Customer Support Team
TOP NOTCH MOVE
My wife and I went online to procure quotes for our move from upstate New York to south Florida. One person and one quote stood out above the rest. Dave McLaughlin at Freeway Relocation. He took a thorough inventory of what needed to be moved, he explained the whole process in detail and he addressed our concerns. He put a firm, reasonable price in writing and the truck and crew were only delayed on making delivery by one day, due to heavy snow along the way. I highly recommend this company. 5-Stars!
January 7, 2026
Unprompted review
Reply from Freeway Relocation Van Lines
Hello Bob,
Thank you so much for your amazing 5-star review and for trusting Freeway Relocation Van Lines with your move from upstate New York to South Florida! We’re thrilled to hear that Dave provided a thorough inventory, clear communication, and transparent pricing to help make your decision easy and stress-free.
We truly appreciate your understanding regarding the one-day delivery delay due to heavy snow — safety always comes first for both our drivers and your belongings. Your recommendation means a great deal to our entire team.
Wishing you and your wife all the best in your new home, and thank you again for choosing Freeway Relocation Van Lines!
Sincerely,
Freeway Relocation Van Lines, Customer Support Team
Very good services
Very good services. They are trustworthy and reliable
January 20, 2025
Unprompted review
Reply from Freeway Relocation Van Lines
Hello,
Thank you for your kind words! We’re happy to hear that you found our services trustworthy and reliable. Your support and recommendation mean a lot to us. Thank you for choosing Freeway Relocation Van Lines!
Sincerely,
Great Experience
I had a positive experience overall. The movers were organized, communicated clearly, and completed the delivery within the agreed schedule. The service was reliable and well-managed.
August 20, 2025
Unprompted review
Reply from Freeway Relocation Van Lines
Hello Arashi,
Thank you for sharing your experience with us! We’re glad to hear that your move was well-organized, clearly communicated, and completed within the agreed schedule. Providing reliable and well-managed service is always our goal.
We truly appreciate you choosing Freeway Relocation Van Lines and trusting our team with your move. Wishing you all the best in your new home!
Sincerely,
Freeway Relocation Van Lines, Customer Support Team
This was a well-coordinated moving…
This was a well-coordinated moving service. The crew worked efficiently, protected all items properly, and completed delivery without delays or issues.
January 16, 2026
Unprompted review
Reply from Freeway Relocation Van Lines
Hello Amelia,
Thank you for your great feedback! We’re happy to hear that your move was well-coordinated, efficient, and completed smoothly with your belongings properly protected. Our team takes pride in delivering reliable and professional service every step of the way.
We truly appreciate you choosing Freeway Relocation Van Lines and wish you all the best in your new home!
Sincerely,
Freeway Relocation Van Lines, Customer Support Team
The relocation was managed with…
The relocation was managed with attention to detail and care. The team remained professional throughout, and delivery was completed as scheduled.
January 16, 2026
Unprompted review
Reply from Freeway Relocation Van Lines
Hello Pravin,
Thank you for your kind feedback! We’re glad to hear that your relocation was handled with care, attention to detail, and professionalism, and that your delivery was completed as scheduled. Providing dependable service is always our priority.
We truly appreciate you choosing Freeway Relocation Van Lines and wish you all the best in your new home!
Sincerely,
Freeway Relocation Van Lines, Customer Support Team
Great level of professionalism
The level of professionalism demonstrated by the team was impressive. Packing and delivery were handled carefully, and all items arrived in good condition.
May 17, 2025
Unprompted review
Reply from Freeway Relocation Van Lines
Hello Praise,
Thank you for your wonderful feedback! We’re thrilled to hear that our team’s professionalism stood out and that your packing and delivery were handled with care, with all items arriving in excellent condition.
We truly appreciate you choosing Freeway Relocation Van Lines and trusting us with your move. Wishing you all the best in your new home!
Sincerely,
Freeway Relocation Van Lines, Customer Support Team
The move was handled with consistency…
The move was handled with consistency and professionalism throughout. The team ensured secure packing, careful transport, and timely delivery. All items arrived safely, and the process was well-managed.
November 11, 2025
Unprompted review
Reply from Freeway Relocation Van Lines
Hi Laursen,
Thank you for such a great review! We’re glad to hear that your move was handled with professionalism from start to finish, with secure packing, careful transport, and timely delivery. Knowing that everything arrived safely and that the process felt well-managed means a lot to our team. We truly appreciate you choosing Freeway Relocation Van Lines and wish you all the best in your new home!
Sincerely,
Freeway Relocation Van Lines, Customer Support Team
I was satisfied with the overall…
I was satisfied with the overall quality of service. The movers were organized, communicated clearly, and completed delivery within the agreed timeframe. Everything was handled with appropriate care.
November 20, 2025
Unprompted review
Reply from Freeway Relocation Van Lines
Hi Jayden,
Thank you for your thoughtful review! We’re very pleased to hear that you were satisfied with the overall quality of service and that our team was organized, communicative, and delivered within the agreed timeframe. Taking proper care of our customers’ belongings is always a top priority, so we truly appreciate your feedback. Thank you for choosing Freeway Relocation Van Lines, and best wishes in your new home!
Sincerely,
Freeway Relocation Van Lines, Customer Support Team
The entire relocation process was…
The entire relocation process was executed efficiently. From pickup to delivery, the team demonstrated professionalism and attention to detail. My belongings arrived in excellent condition.
November 13, 2025
Unprompted review
Reply from Freeway Relocation Van Lines
Hi Kai,
Thank you so much for your kind words! We’re thrilled to hear that your relocation went smoothly and that your belongings arrived in excellent condition. Our team takes pride in providing professional and careful service, and it’s wonderful to know that our efforts made your move a positive experience. We truly appreciate your feedback!
Sincerely,
Freeway Relocation Van Lines, Management Team
Extremely efficient and reliable.
Dylan coordinated our move last month and the guys were phenomenal! Extremely organized, efficient and cautious with our furniture and valuables. Our move was significantly less stressful because of them. I highly recommend!
November 15, 2025
Unprompted review
Reply from Freeway Relocation Van Lines
Hi Leah,
Thank you so much for your kind words! We’re thrilled to hear that Dylan and the team made your move organized, efficient, and stress-free. Taking great care of your furniture and valuables is always our top priority, and it’s wonderful to know our efforts made a difference. We truly appreciate your recommendation!
Sincerely,
Freeway Relocation Van Lines, Management Team
Reply from Freeway Relocation Van Lines
Hello Meena,
We take all customer feedback seriously and are always willing to review and address legitimate concerns. However, despite multiple requests, you have not provided any identifying information that would allow us to locate your file in our system.
To date, you have not shared a name on file, reference number, or any details confirming that you are an actual customer of our company. Without this information, we are unable to verify your claims or respond meaningfully to the concerns you continue to post.
We have again requested that you provide the name used when booking or a reference/order number so we can properly investigate and resolve the matter. Continuing to post negative reviews without providing verifiable information raises serious concerns as to whether this review is from a real customer or a competing party.
We remain open and willing to address any legitimate issues once the appropriate information is provided.
Please contact us directly with the required details so we may assist you accordingly.
Sincerely,
Freeway Relocation Van Lines, Management Team
I appreciated how smoothly the entire…
I appreciated how smoothly the entire process was handled. The movers were organized, respectful, and efficient, and the delivery was carried out without any delays or complications.
December 17, 2024
Unprompted review
Reply from Freeway Relocation Van Lines
Hi Emma,
Thank you so much for taking the time to share your experience. We truly appreciate your kind words and are glad to hear that the process went smoothly from start to finish. It’s great to know our movers were organized, respectful, and efficient, and that your delivery was completed without any delays or complications.
We value your trust in our team and wish you all the best in your new space. Please don’t hesitate to reach out if we can ever assist you again in the future.
Sincerely,
Freeway Relocation Van Lines, Management Team
FreewayRelocation.com is a website that…
FreewayRelocation.com is a website that presents itself as an online platform related to relocation and moving services. The site looks simple and easy to navigate for new users. It explains its services in a clear way without using complicated language. The design is basic and focuses more on information than visuals. Users can quickly understand the main idea of the website from the homepage. The content appears promotional and aims to attract people who are interested in relocation options. There is limited detailed information about company background on the site. Overall, the website feels straightforward and functional. It may be useful for users who want a quick overview of relocation-related services. However, users should always research carefully before making any decisions.
December 14, 2025
Unprompted review
Reply from Freeway Relocation Van Lines
Hi Mahmoud,
Thank you for taking the time to share your detailed feedback about our website! We appreciate your insights and are glad to hear you found it straightforward, easy to navigate, and clear in presenting our services.
We’re always looking for ways to improve both functionality and content, and your observations about additional company background and detailed information are very helpful. Our goal is to provide a smooth and informative experience for anyone exploring relocation options, and feedback like yours helps us get closer to that.
We hope you’ll consider us for any future moving or relocation needs.
Sincerely,
Freeway Relocation Van Lines, Management Team
Stat Alert.
I am writing this to warn others about my experience with Free Way Relocation. Despite giving them a clear, organized list of every item and measurement, the quote they provided was nowhere near accurate. When the movers came — from an entirely different company I was never told about — they immediately said the estimate was completely wrong and that the actual cost would be almost twice as much.
The communication after pickup was just as frustrating. I repeatedly tried to get updates, and every time I was told someone would call me back. No one ever did. Days went by with absolutely no information about where my belongings were or when they would arrive.
Another major red flag: they took a credit card for the initial booking, but then refused to accept credit card for both pickup and delivery. Only cash or Zelle. That alone made me feel very uneasy and misled.
The delivery was then handled by yet another separate company, which was never mentioned during booking. At no point did they tell me multiple companies would be involved, and this lack of transparency is unacceptable.
Overall, this was one of the most unprofessional and misleading moving experiences I’ve ever dealt with. I strongly advise others to stay far away from Free Way Relocation.
November 27, 2025
Unprompted review
Reply from Freeway Relocation Van Lines
Hello Ratna,
We take reviews like this very seriously; however, we do not have any customer file in our system under the name associated with this review. As a result, we are unable to verify or locate any move that matches the details described. It is possible that this review was posted in error or may be associated with a competitor.
If you did in fact book a move with Freeway Relocation, we invite you to provide additional verifiable information—such as the name under which the reservation was made or your reference/contract number—so we can properly review the situation and respond accurately to your concerns.
Otherwise, we respectfully ask that individuals refrain from posting negative reviews if they are not actual clients of our company.
We operate in compliance with industry regulations and strive to be transparent with all clients. We are open to addressing any legitimate issue once the appropriate details are provided.
Sincerely,
Freeway Relocation Van Lines, Customer Service Team
If i could i would give it a zero
If i could i would give it a zero.
My experience with Free Way Relocation was nothing short of a nightmare. I gave them every single detail they asked for — exact item sizes, quantities, and even photos — and they still gave me a completely wrong quote. On the day of pickup, a different company (that I was never informed about) showed up and told me the quote was way off and that the cost would be almost double. At that point, I had no choice but to move forward.
From pickup to delivery, there was zero communication. Every time I called, all they said was “We’ll get back to you,” and then never called back. It felt like they just disappeared with my belongings.
To make things worse, they accepted my credit card for the booking, but suddenly refused to take credit card at pickup or delivery — only cash or Zelle. That alone felt incredibly shady and unprofessional.
When my items finally arrived, it was done by yet another company, again something they never disclosed. So in total, my belongings were handled by multiple companies I never once agreed to, and Free Way Relocation took absolutely no responsibility.
This company is misleading, untrustworthy, and completely lacking in transparency. I would never recommend them to anyone. Save yourself the stress and choose a mover that actually communicates and honors their quotes.
November 27, 2025
Unprompted review
Reply from Freeway Relocation Van Lines
Hi Anjila,
This review is not an accurate reflection of what actually occurred. You forgot to mention that your deposit was fully refunded, and you paid with a credit card, so we’re unsure what is that you are referring to. All payment methods are clearly stated in our agreement, and we wish you had taken the time to actually read the contract you signed to avoid this exact situation. You knew very well you had more items than what was mentioned during the initial call.
However, we are glad your items were delivered on time and without any damage. We worked with billing to provide with you a full refund, went above and beyond to accommodate you, yet you turned our goodwill into a negative review.
We take pride in our professionalism, transparency, and commitment to our clients, and it’s disappointing when these efforts are misrepresented. Nonetheless, we appreciate your feedback and hope you are settling well in your new home.
Sincerely,
Freeway Relocation Van Lines, Customer Service Team
The service was excellent from start to finish
The service was excellent from start to finish. The crew took time to ensure each item was wrapped properly, and the delivery team was just as careful in unloading everything. Everything reached my new home safely and in perfect condition.
November 5, 2025
Unprompted review
Reply from Freeway Relocation Van Lines
Hi Glory,
Thank you for your wonderful review! We’re thrilled to hear that our team provided careful and attentive service from start to finish. Ensuring your belongings arrive safely and in perfect condition is always our top priority. We truly appreciate your trust in Freeway Relocation!
Sincerely,
Freeway Relocation Van Lines, Customer Service Team
This company made my move so much…
This company made my move so much easier. The staff was professional, and the movers worked quickly without cutting corners. Delivery arrived as promised, and all my belongings were handled with a high level of care.
August 6, 2025
Unprompted review
Reply from Freeway Relocation Van Lines
Hi Tenny,
Thank you for your kind review! We’re delighted to hear that our team made your move easier and provided professional, efficient, and careful service. Ensuring timely delivery and the safe handling of your belongings is always our top priority. We truly appreciate your trust in Freeway Relocation!
Sincerely,
Freeway Relocation Van Lines, Customer Service Team
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