I realize that Freeway is a broker that will say pretty much anything to get you to sign on the dotted line
I realize that Freeway is a broker that sets you up with a moving company. The company we were paired with did a great job however the estimate we received was doubled. Make sure and get a binding contract before you sign.
Responding to your thought:
I beg to differ on your response. The problem was you couldn’t do an in-house estimate. We removed a lot of things that were on the list and we really added very minimal so if anything we cut down what was being shipped we sold a lot of stuff to get it down so your response back to me is not correct. I was just thinking about it after your response. I definitely could not recommend you as a service. I would stay away if somebody asked me.
Reply from Freeway Relocation Van Lines
Hello William,
Thank you for your feedback and for sharing your experience. We are very glad to hear that the moving team assigned to your relocation provided great service, as we only truly work with the best crews.
We would like to clarify that the adjustment to your estimate was due to additional items added at the time of pickup. Your inventory increased by 144 cubic feet, which included the following items: 3 wardrobe boxes (60 cf), 1 toolbox (30 cf), 6 XL boxes (30 cf), and 8 XL boxes (24 cf). Had these items not been included, your estimate would have remained the same.
Additionally, packing services were requested at pickup, which were not included in your original order. Any additional services or inventory added at the time of service can affect the final total, which is outlined in the moving agreement.
We truly appreciate your feedback and your business. Thank you again for choosing our services, and we wish you all the best in your new home.
Sincerely,
Freeway Relocation Van Lines, Customer Support Team