PhoneBox Reviews 741

There were two issues in payment(double charged and paybill from my bank account.) But Jun helped me enthusiastically(even weekend) and my two problems were all solved by Jun. I feel so thankful that... See more

Regarding my new eSIM application, the agents Katrina and Jessa were very kind and explained the procedure clearly and an easy-to-understand manner. They also waited patiently while I took the time I... See more

The experience was great, since the support received has been punctual and clear from the start till the end. I was looking for a sim card for my daugther , travelling form Eu to Canada for 5 months... See more

I've recently moved to Canada & I was struggling to set up my new eSim due to a line issue. I used the online chat which I found extremely easy & I was assigned Katrina as my chat agent. She was so un... See more

Always found that Phonebox is good in Canada especially their customer service comparing with those major service providers....like Bell and Rogers,they are suck. I would also like to mention about th... See more

When I changed to phonebox, I was a bit confused during the process So I ended up chatting with them on KakaoTalk, and Winny replied right away even though it wasn’t during her work hours, and she... See more

My experience with PhoneBox was amazing thanks to Emina. She was very kind, patient, and answered all my questions clearly and quickly. You can tell she really cares about providing great service and... See more

I have been using phonebox for the past four years almost, and it's amazing. so easy to navigate, you never get any hidden fees, very easy to switch to a different plan, and they constantly renew them... See more

I have been planning to use a phone box for three or four years now, and my family is also using it. The network has always been stable, and I will recommend it to my relatives and friends around me.... See more

I recently bought a new phone that required an eSIM for cellular service. I contacted the support team on Sunday, and Mr. Alvin responded to my request very quickly. Within just a few minutes, the eS... See more

Katrina was quick with the help and even came back to check if I wanted my line reactivated when I forgot to do that after registering my new sim. Currently also impressed with the current plan as far... See more

I am totally satisfied with the PhoneBox service. Nice price and quality. Additionally, free international calls and texts. And the most important thing is the kindness that no one can follow. Es... See more

Great pricing and service as compared to the main stream channels with non-beatable plans . When i ported my situation was a bit tricky yet they solved it quickly. Katrina was my poc and she was sup... See more

I have been using it for quite a long time and overall assistance services are so great. I chatted with Jun today regarding some of the issues with my data usage, and he just directly gave me the core... See more

I need an eSIM for my new phone. I chatted with Jessa , and gave her all the information. She told me I will get a prompt message then add eSIM, I waited for all night, didn’t get done. Tonight I... See more

I urgently needed to take care of my child's outstanding payment from Korea while my child is studying abroad in Canada. Winny from customer service was incredibly kind and attentive, and thanks to he... See more

Jessa was incredibly helpful. Helped us with two separate plans and record time. Thanks so much! Never had such a smooth experience and help so quick from a company before. Give her a raise!

PhoneBox worked super good, didn't have any problems with the abonnement while using in Canada. Got great help from Alvin, Support Chat for the termination. Thank you!

Worst port out experience I've ever had. They cancelled my line before the port out for no reason. I was not able to receive the text to approve porting out my number lol. Then they refused to do a ma... See more

For some reasons, I need to switch my esim to physical sim card with same number. I reached the live chat from the phonebox website, Katrina helped me and answered all questions quickly. I am happy... See more

Super bad customer service. They don't care at all. Very difficult to connect with a Phonebox support. Takes forever for them to respond to any communication. Very difficult to get them to transfer th... See more

After switching my phone # to another provider, PhoneBox continues to charge me a monthly fee. When I contacted them, they informed me that I needed to cancel my account after porting out my #. T... See more

Warning - Check and check again what you are buying and what you want, and ask questions to seek clarification. I thought I'd purchased a sim card for just 2 weeks. 4 months later found out that they... See more

Sent my I phone away as was quoted £360. After 4 days got an e mail of them saying that they would offer £210 as there were numerous issues. What they didn't realise is I've had this phone evaluated a... See more

I had a hard time switching phone providers but Phonebox was very helpful throughout this whole process. Their customer service, especially their agent Katrina, is what makes my review a 5-stars.

Today I had perfect experience and was satisfied with Winny. She responded my questions very quickly and answered them. She knows how to treat customer’s needs.

Sammie was incredibly patient and professional! She helped me resolve several issues efficiently. I experienced quite a few problems when porting my number to PhoneBox — the transfer process took abou... See more

I had an amazing experience at PhoneBox. Jun and Emina were incredibly kind, professional, and helpful throughout my visit. They took the time to answer all my questions and made sure everything was... See more

ALVIN is a super supportive person. My situation is a little complicated since I will have to leave Canada soon. However, ALVIN patiently listened to me and tried to figure out the best options for me... See more

Great experience with PhoneBox support! A big thanks to **Alvin** for his help. He got me sorted out with a data repair issue and also took care of my plan change to the $35/50GB one. Everything was h... See more

I've been a customer for a few months. Originally, I just chose them because they seemed to provide good value for the price. Recently though, I was blown away by their customer service. My kids like... See more

I've heard before that it's hard to get in touch with the customer service of phone box, but I'm very satisfied with the service I received this time. Here, I'd like to thank the customer service repr... See more

I have missed to top up and my account was deactivated. I have used the chat function and luckily Katrina and Mark have helped me to pay for extention and reactivated the account within Minutes. Thank... See more

Big thanks to Winny for the great help today. Winny made the eSim conversion process easy and stress-free. Very professional and kind service. Highly recommend!

I had some questions according to my prepaid plan. I send them an email and not even 10 minutes later I had an answer and the issue was solved. A big thank you towards “Juz” who helped me out in my s... See more

Sirine- a lovely person, very helpful young lady and very smiley. thank you so much for a lovely experience and an amazing greeting into Canada

The website really has quite some bugs and not many features - but the support team is always very helpful. Marinila solved my problem fast and friendly!

I was looking to recoverd my account due to some error of system. And their online customer service JESSA is very good very responsive. They work at the night time as well I don't even expect that. Gr... See more

I’m really happy with the service! Jun was very kind and patient while explaining everything. I truly appreciate the help and support I received. Highly recommend!!

There is a Chinese customer service representative named Samantha at PhoneBox who is very professional and patient. She has been of great help to me via the WeChat official account, and I hope this re... See more

I would like to specifically thank Sammie for the excellent customer service. Sammie was extremely patient, professional, and very friendly throughout the whole process. Everything was explained cl... See more